Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11253342September 5, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER WARNING LIGHT CAME ON OUT OF NOWHERE . 2016 JEEP CHEROKEE 40K MILES ON IT, LEASED VEHICLE. STARTED THE VEHICLE IT WAS IN PARK , STATIONARY. NO PRIOR WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253429September 5, 2019
POWER TRAIN
MY VEHICLE RANDOMLY HAS THE "SERVICE SHIFTER" LIGHT COME ON AND STAY ON. THE DEALERSHIPS AND MECHANICS CAN'T FIND ANYTHING WRONG AND DON'T KNOW THE CAUSE. THIS HAPPENS AT ALL RANDOM TIMES. SITTING, MOVING, CITY, HIGHWAY, GOING STRAIGHT, TURNING. IT DOESN'T ALLOW ME TO SEE MY LARGE SPEED LIMIT ON MY SCREEN. MANY PEOPLE REPORT THE SAME ISSUE AND NO ONE SEEMS TO HAVE AN ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253524September 5, 2019
ENGINE
JEEP CHEROKEE WOULDN'T START. IT TRIES TO TURN OVER, ALL OF THE LIGHTS AND THE RADIO COME ON, BUT THE ENGINE WON'T START. I'VE TRIED JUMPING IT AND MADE SURE THERE WAS ENOUGH GAS, AND STILL HAD NO LUCK. HAPPENED LAST WEEK, HAD BATTERY CHECKED AND IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253271September 4, 2019
SERVICE BRAKES
ABS VACUUM PUMP NEEDS REPLACEMENT AFTER 2 YEARS OF VEHICLE OWNERSHIP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252928September 3, 2019
UNKNOWN OR OTHER
2016 JEEP CHEROKEE TRAILHAWK - ~57,000 MILES. DRIVING TO WORK THIS MORNING (STRAIGHT AT ABOUT 40MPH) "SERVICE SHIFTER" MESSAGE CAME OVER DASHBOARD SCREEN AND RED LIGHTS LIT FOR PARK, REVERSE, NEUTRAL, DRIVE. THE ISSUE WENT AWAY AFTER RESTART AND I HAVE NOT ENCOUNTERED AGAIN YET (RESTARTED TWICE SINCE THIS MORNING, ONCE AT AAA AND ONCE TO MOVE IT WHEN I WAS AT HOME). I HAVE AN APPOINTMENT WITH DEALERSHIP TOMORROW. GOOGLE SEARCH SHOWS THIS ISSUE TO BE PROFOUND. I'M SURPRISED THERE IS NOT A RECALL ALREADY BUT THERE DOES NOT SEEM TO BE A CONSISTENT ANSWER FOR WHY THIS ISSUE IS OCCURRING - HOPEFULLY DEALERSHIP WILL BE ABLE TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252742September 2, 2019
POWER TRAIN
THE 'SERVICE SHIFTER' ERROR MESSAGE CAME UP ON MY DISPLAY ON MY 2016 JEEP CHEROKEE SPORT. AT THE SAME TIME ALL THE LIGHTS ON MY GEAR CONSOLE TURNED RED FROM PARK ALL THE WAY TO REVERSE. ALL WERE LIT RED. I CALLED THE DEALER TO SEE IF IT WAS SAFE TO DRIVE AND TO MAKE APPOINTMENT. THEY SAID DRIVE WITH CARE (LIKE I CAN BE CAREFUL BUT HOW DO I KNOW IT WON'T JUMP GEARS) WHEN I PARKED AND TURNED OFF CAR AND TURNED ON AGAIN THE MESSAGE DISAPPEARED ALONG WITH RED LIGHTS. IN RESEARCHING ONLINE I FOUND OVER 50 OTHER JEEP OWNERS WITH SAME ISSUE. I HAVE AN APPOINTMENT TO FIX TOMORROW BUT I AM AFRAID THEY WILL SAY WHAT OTHERS ARE REPORTING 'THEY CANNOT DUPLICATE THE ISSUE' AND WILL DISREGARD IT. THE VEHICLE WAS STATIONARY AND IN PARK AT TIME OF INCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252695September 1, 2019
POWER TRAIN
"SERVICE SHIFTER" COMES ON THE DASH AND ALL SHIFTER RED LIGHTS COME ON. HAVE READ THIS IS A COMMON PROBLEM REQUIRING A WIRE HARNESS AND SOMETIMES A SHIFTER CHANGE. DEALERS HAVE BEEN CHARGING FOLKS FOR ALL KINDS OF THINGS. SEEMS RATHER ABUSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252698September 1, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY SUV TWICE IT DECELERATED AND WOULD NOT MOVE I COULDN'T PUSH THE GAS TO MAKE IT GO FASTER OR ANYTHING. WHEN I TURNED IT OF AND THEN TURNED IT BACK ON IT HAD TROUBLE STARTING BACK UP. I TOOK IT TO MY DEALERSHIP AND THEY SAID THAT IT WAS 2 QUARTS LOW ON OIL. I JUST HAD AN OIL CHANGE 2 MONTHS AGO AND GET THE SYNTHETIC OIL TO IMPROVE MY ENGINES LIFE, I'M NOT SURE FOR AN OIL CHNAGE UNTIL NOVEMBER 19. MY DEALERSHIP PUT OIL IN FOR ME AND SAID THAT THIS ENGINE SHUTTING DOWN IS A FAIL SAFE TO PROTECT THE ENGINE FROM BEING DAMAGED. THIS EXPERIENCE HAS BEEN VERY FRIGHTENING AS BOTH TIMES I WAS DRIVING ON MAJOR ROADWAYS. MY DEALERSHIP HAS ADVISED ME TO COME BACK IN AND GET A OIL CHANGE AND THEY WILL SEAL MY OIL RESERVOIR COMPONENTS AND PUT A DYE PACK IN AND HAVE ME COME BACK IN AFTER DRIVING 1000 MILES. AFTER READING THE REVIEWS ON THIS WEBSITE IT APPEARS MANY OTHERS HAVE THE SAME ISSUES WHICH TRULY FRIGHTENS ME I BOUGHT MY TRUCK BRAND NEW AND IT ON HAS 32500 MILES ON IT, I HOPE THAT SOME MAJOR INVESTIGATIONS OCCUR BEFORE SOMEONE GETS SERIOUSLY HURT OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252606August 31, 2019
POWER TRAIN
SERVICE SHIFTER ALARM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252493August 30, 2019
UNKNOWN OR OTHER
CONTINUOUS SOFTWARE UPDATE MESSAGE PREVENTED USAGE OF ELECTRONIC EQUIPMENT WHILE VEHICLE IS TRAVELING ON THE ROAD. THIS RESULTS IN THE OPERATOR REMOVING THEIR EYES FROM THE ROAD TO DEAL WITH WHAT APPEARS TO BE NON-FUNCTIONING EQUIPMENT. NO SIMPLE CANCEL BUTTON WAS AVAILABLE TO PREVENT THIS MAJOR DISTRACTION AND SAFETY CONCERN WHILE TRAVELING. UPDATE MESSAGE DISABLES AND MAKES ELECTRONIC EQUIPMENT USELESS UNTIL UPDATE IS INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252163August 29, 2019
UNKNOWN OR OTHER
WHEN DRIVING MY JEEP IT ALL OF A SUDDEN STARTS BEEPING AND SAYING SERVICE SHIFTER, THEN MY WHOLE SHIFTER LIGHTS UP. WHEN I GO TO PUT MY CAR IN PARK IT REVERSES ABOUT 2 FEET BACK BEFORE IT PARKS AND EVEN THOUGH IM NOT MOVING MY JEEP SHOWS MY RPM AT 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251970August 28, 2019
POWER TRAIN
ALL OF THE SHIFT LIGHTS WERE RED, AND RECEIVED A MESSAGE TO HAVE SHIFT SERVICED. THIS IS THE SECOND TIME I HAD THIS ISSUE. THE FIRST TIME WAS IN 2017 AND THE SHIFT WAS REPLACED BY WARRANTY. CLEARLY THERE IS A PROBLEM SOMEWHERE, THERE IS NO REASON FOR A CAR THAT IS 3 YEARS OLD TO HAVE THE SAME ISSUE MULTIPLE TIMES. I WILL BE GOING TO THE DEALER TO GET THE ISSUE DIAGNOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251971August 28, 2019
ELECTRICAL SYSTEM
BACK UP CAMERA IMAGE IS GARBLED. CANNOT SEE OUT THE BACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252001August 28, 2019
POWER TRAIN, UNKNOWN OR OTHER
THE CAR WAS PARKED. WHEN I STARTED THE CAR, ALL LIGHTS FOR THE GEARS (P,R,N,D) ON THE SHIFTER WERE LIGHT UP RED AND SERVICE SHIFTER MESSAGE APPEARED. I SHUT OFF THE VEHICLE AND RESTARTED IT AND THE CAR OPERATED NORMALLY. 3 DAYS LATER, THE SAME THING HAPPENED. A SEARCH ONLINE HAS SHOWN MANY JEEP OWNERS HAVE HAD THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252059August 28, 2019
ENGINE, VEHICLE SPEED CONTROL, STEERING
PURCHASED 2106 JEEP CHEROKEE IN APRIL 2019. HAD CAR LOOKED OVER AND OIL CHANGED APRIL 19, 2019 @30,141 MILES. ON 8/14/19 THE VEHICLE STALLED WHILE LEAVING A STOP SIGN. TOTAL LOSS OF CONTROL OF THE CAR. DASHBOARD LIGHTS FLASH AND DISPLAY INSTRUCTS YOU TO PUT THE CAR IN PARK. AFTER 3 ATTEMPTS THE CAR STARTS. THOUGHT IT WAS A FLUKE. 8/24/19 THE SAME EVENT HAPPENS AGAIN, EXCEPT ON A BUSIER ROAD. VERY SCARY AND CONCERNED ABOUT BEING HIT FROM BEHIND. 4 ATTEMPTS TO RESTART CAR, FINALLY STARTS AND I DRIVE DIRECTLY TO MECHANIC. 8/27/19 HAPPENS MULTIPLE TIMES TO MECHANIC, WHO AGREES THIS IS A VERY DANGEROUS SITUATION IN MOVING TRAFFIC. THE COMPUTER DOES NOT INDICATE ANY PROBLEM. BASED ON INFORMATION I HAD FOUND ON LINE, HE CHECKS THE OIL TO FIND NO OIL ON THE DIPSTICK. CAR IS @ 35,242 MILES & CONSUMED 4 QTS OF OIL DURING 5100 MILES. I AM TOLD THAT THIS IS WAY TOO MUCH OIL TO BE USED FOR THIS NUMBER OF MILES. THE MORE I POKE AROUND ON LINE, I SEE THAT MANY JEEP CHEROKEE OWNERS ARE REPORTING THE SAME PROBLEMS. COUNTLESS THAT HAVE HAPPENED ON THE HIGHWAY, WHICH I CAN'T BEGIN TO THINK HOW DEADLY THAT CAN BE. IT APPEARS THAT JEEP/CHRYSLER IS DOING NOTHING ABOUT THIS PROBLEM. THEY HAVE RECALLED THE 2019 JEEP CHEROKEE FOR THIS PROBLEM. I WOULD ALSO BELIEVE THIS IS AN ENVIRONMENTAL PROBLEM WITH EXCESSIVE AMOUNT OF OIL BEING BURNED. I DO HAVE RECEIPTS FROM THE SERVICE GARAGE. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246335August 26, 2019
ENGINE, POWER TRAIN
BOUGHT THIS CAR AT 17K MILES AND NOW HAVE 50K. 10K BEFORE THE WARRANTY RUNS OUT AND DEALER WILL ONLY ADDRESS THIS ISSUE IF THE VEHICLE WILL SHOW THIS ISSUE AT THE TIME IT IS AT THE DEALER. ISSUE IS UNPREDICTABLE. CAR JERKS HARD FROM FIRST TO SECOND GEAR, ALMOST AS IF YOU HAVE BEEN REAR ENDED. CAR HAS TROUBLE SHIFTING TO HIGHER SPEED UPON ENTERING THE HIGHWAY. THERE IS ALSO A PRONOUNCED "TICKING" NOISE WHEN ENGINE IS RUNNING/IDLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246069August 23, 2019
POWER TRAIN
WE PURCHASED A 2016 JEEP CHEROKEE AND WITH 20K MILES ON IT, WE HAD A SERVICE SHIFTER ISSUE. BROUGHT IT TO THE DEALERSHIP AND GOT IT REPLACED UNDER WARRANTY. SINCE THEN WE NOW HAVE A SECOND SERVICE SHIFTER ISSUE. AGAIN WE BROUGHT IT IN, AS WE WERE PREVIOUSLY TOLD WE HAD A TWO YEAR WARRANTY ON THE PART ITSELF. NOW THEY WANT TO REPLACE THE SHIFTER BEZEL AND WIRING HARNESS. SEARCHING ONLINE IN FORUMS MY WIFE AND I ARE APART OF 100S OF OWNERS OF JEEP VEHICLES FROM 2016 THROUGH 2017 THAT HAVE SHIFTER PROBLEMS. LASTLY, WE WERE TOLD THAT IT WAS NOT COVERED BY OUR POWERTRAIN WARRANTY BY CHRYSLER. I FEEL THIS IS A SAFETY CONCERN FOR ALL DRIVERS OF THESE VEHICLES AND SHOULD BE A RECALL TO GET IT FIXED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246135August 23, 2019
POWER TRAIN
VEHICLE LAUNCHES INTO 3RD GEAR FROM 2ND GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245783August 22, 2019
ELECTRICAL SYSTEM
SERVICE SHIFT LIGHT CAME ON DASHBOARD AND ALL THE LIGHTS ON THE SHIFT PANEL WERE LITE, WHILE WE WERE DRIVING. SECOND TIME IT HAPPENED WITHIN A MONTH. CAN'T FIND A RECALL, BUT I SEE IT HAS BEEN HAPPENING TO OTHER JEEP OWNERS. IS IT SAFE TO CONTINUE TO DRIVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245381August 21, 2019
UNKNOWN OR OTHER
TAKATA RECALL. I TURNED ON ENGINE TO MY 2016 JEEP CHEROKEE LATITUDE 30,000 MILES VEHICLE AND A 'SERVICE SHIFTER' APPEARED ON THE DASH SCREEN. THE SHIFTER ITSELF WERE ALL LID UP RED. WHICH MADE IT DIFFICULT TO IDENTIFY WHAT SHIFT I WAS CURRENTLY IN AND SHIFTERS REMAINED ALL RED WHILE THE JEEP WAS IN DRIVE AND IN MOTION. I FELT UNSAFE BECAUSE I HAD A TODDLER IN THE VEHICLE AND CURRENTLY PREGNANT AND FEEL THAT IT'S NECESSARY THAT JEEP TAKES ACTION IN SOLVING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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