Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11257273September 23, 2019
POWER TRAIN
MY SERVICE TRANSMISSION WARNING AND CHECK ENGINE LIGHT KEEP COMING ON WITH CODE P2803. SPOKE WITH THE MECHANIC AND HE STATED THIS IS AN ONGOING ISSUE AND SHOULD HAVE A RECALL ISSUED FOR IT AS IT IS AN ONGOING ISSUE WITH JEEP CHEROKEES. THIS HAS HAPPENED SEVERAL TIMES. I PURCHASED THE VEHICLE 7/23/2019. CODE AND LIGHT CAM ON THE FIRST TIME 8/27/2019 AND WAS CLEARED THEN IT CAME ON AGAIN 9/19/209, WAS CLEARED THAT MORNING AND CAME BACK ON THAT AFTERNOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256861September 20, 2019
STRUCTURE:BODY
REAR LATCH WOULD NOT CLOSE. ACTUALLY OPENED WHILE DRIVING. IF SLAMMED ENOUGH FINALLY CLOSES BUT COULDN'T OPEN FOR RISK OF NOT CLOSING. SENSORS READ AN OPEN DOOR . AFTER WAITING 3 MONTHS FOR PART EVENTUALLY BATTERY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256599September 19, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. ON THREE SEPARATE OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. ADDITIONALLY, WHILE DRIVING, THE SERVICE SHIFTER AND SEVERAL OTHER UNSPECIFIED WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NOLF CHRYSLER DODGE (2373 BROOKVILLE ST, FAIRMOUNT CITY, PA 16224, (814) 365-5251) TO BE DIAGNOSED, BUT THE CONTACT WAS NOT PROVIDED CONCLUSIVE INFORMATION AS TO THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256521September 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE TIRES MADE A SCREECHING NOISE WITHOUT WARNING UPON MAKING TURNS. THE CONTACT TOOK THE VEHICLE TO ABERNETHY CHRYSLER DODGE JEEP RAM (1442 E MAIN ST, LINCOLNTON, NC 28092, 704-732-1890) WHERE IT WAS DIAGNOSED THAT THE FRONT HALF SHAFT WAS FAULTY. THE CONTACT WAS PROVIDED A QUOTE FOR THE REPAIR COST. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V287000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256071September 17, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
BANGS INTO 2ND OR 3RD GEAR INTERMITTENTLY AFTER A STOP OR WHILE DRIVING AT LOWER SPEEDS 25-30 MPH ESPECIALLY. MOST ERRATIC IN CITY DRIVING. THE JOLT IS SO HARD THE DRIVER TAKES NOTICE. THE VEHICLE WILL HESITATE AT TIME FROM A STOP THEN JUMP FORWARD LIKE A BAT OUT OF HELL CAUSING FRONT WHEELS TO SPIN. AT LOWER SPEEDS IN CITY THE VEHICLE HAS A DELAY FROM ENGINE TO TRANSMISSION CAUSING A JERKING MOTION EVEN WHEN PRESSING EVER SO LITELY ON GAS PEDDLE. THE TRANSMISSION HOLDS GEARS AGGRESSIVELY BEFORE UP SHIFTING, SO ENGINE SPEED HANGS HIGH BETWEEN SHIFTS. THE VEHICLE SHIFTS OCCASIONALLY IMMEDIATELY INTO 2ND GEAR FROM A STOP AND THEN DRAGS IT OUT AND CLUNKS INTO 3RD GEAR CAUSING UNTIMELY SHIFTING. LITHIA JEEP AND PELLETIER JEEP BOTH DID SOFTWARE UPDATES WITH MARGINAL IMPROVEMENT OR MADE IT WORSE. ALSO THE TRANSMISSION UP SHIFTS TO SOON OFTEN FROM 1ST TO 2ND GEAR. VEHICLE AT TIMES HAS MIND OF ITS OWN FOR TRANSMISSION NEVER REALLY KNOWING WHAT TO MAKING NOT VERY PREDICTABLE AND DANGEROUS TO DRIVE. THE SPEED CONTROL IS DANGEROUS AND A NIGHTMARE. WHEN GOING DOWNHILL IT MAKES TRANSMISSION GO INTO LOWER GEARS CAUSING ENGINE RPM OVER DANGER ZONE. IT FEELS LIKE THE ENGINE AND TRANSMISSION ARE GOING TO EXPLODE. THE SPEED CONTROL IS REALLY HARD TO PREDICT WHAT IT WILL DO! I'M SCARED TO USE IT! I'M SCARED TO DRIVE THIS VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256105September 17, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256092September 17, 2019
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON A HIGHWAY, MY 2016 JEEP CHEROKEE SUDDENLY SHUT OFF COMPLETELY. THIS DID NOT ALLOW ME TO ACCELERATE, AND THE CAR SLOWED DOWN WHICH I HAD TO PULL OVER ON THE HIGHWAY. THERE WAS THE ENGINE LIGHT AND THE BATTERY LIGHT SHOWN ON THE DISPLAY. AFTER COUPLE TIMES OF ATTEMPTING TO RESTART THE VEHICLE, I WAS ABLE TO DRIVE IT FINE TO WORK. THIS WAS REALLY DANGEROUS ESPECIALLY WITH I HAD NO ENGINE PROBLEMS PREVIOUSLY TO WARN THAT SUCH THING WAS GOING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256212September 17, 2019
POWER TRAIN
IN MAY 2019, ALL GAER LIGHTS ON THE SHIFTER P R N D L + - ALL TURNED RED AND THE SCREEN HAD A MESSAGE "SERVICE SHIFTER." IT IS NOT POSSIBLE TO SEE THE SPEEDOMETER WHEN THIS HAPPENS. IT HAS BEEN HAPPENING MORE FREQUENTLY. IT IS A HAZARD, ESPECIALLY WHEN DRIVING DOWN THE HIGHWAY AND THE BELLS RING, YOUR SPEEDOMETER SCREEN DIASAPPEARS AND SERVICE SHIFTER APPEARS. I BROUGHT THIS TO THE ATTENTION OF A JEEP DEALER AND WAS TOLD, YOU CAN STILL DRIVE WHEN THAT OCCURS. THIS IS A DANGEROUS SITUATION. IT NEEDS TO BE INVESTIGATED BY SOMEONE WITH AUTHORITY SOON. WHEN LOOKING ONLINE I DISCOVERED LOTS OF PEOPLE ARE HAVING THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255628September 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
SERVICE SHIFTER LIGHT RANDOMLY COMES ON AND TURNS OFF WHEN ENGINE IS TURNED OFF AND RESTARTED. ALSO OVERHEAD LIGHTS ABOVE THE REAR VIEW MIRROR TURN ON AND OFF OCCASIONALLY.THESE THINGS HAPPEN WHILE IN MOTION AND ARE RANDOM. ALSO WHEN IN REVERSE, SOMETIMES THE PARKING BRAKE ENGAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255629September 16, 2019
UNKNOWN OR OTHER
THE SERVICE SHIFTER CAME ACROSS MY DASH I PULLED OVER TURNED MY VEHICLE OFF, THE ALERT WENT OFF. THEN AFTER STARTING MY VEHICLE AGAIN A DIFFERENT DAY THE MESSAGE REAPPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255822September 16, 2019
ELECTRICAL SYSTEM
PLEASE NOTE THE PHOTOS ARE NOT FROM MY JEEP, THEY ARE FROM ANOTHER PERSON HAVING THE SAME ISSUE. DASH DISPLAYS 'SERVICE SHIFTER' AND ALL LIGHTS ONE SHIFTER ILLUMINATE. I WAS DRIVING WHEN THIS HAPPENED (TWICE ON DIFFERENT OCCASIONS). I PULLED OVER SHIFTER TO PARK, SHUT THE JEEP OFF AND TURNED IT BACK ON AND IT WENT AWAY FOR A FEW MILES AND CAME BACK ON. THIS HAPPENED EITHER THE END OF MARCH OR BEGINNING OF APRIL 2019 DURING SLUSHY WET ROAD CONDITIONS. I HAVE NOT SEEN IT SINCE THOSE TWO DAYS. DATE ENTERED BELOW IS AN ESTIMATE. I WASN'T AWARE THIS SITE EXISTED UNTIL A FRIEND TAGGED ME IN A FACEBOOK POST DEPICTING AN ACCIDENT CAUSED FROM THE SAME ISSUE IN A 2017 JEEP CHEROKEE LATITUDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255256September 13, 2019
ELECTRICAL SYSTEM
THREE DAYS AFTER BUYING THIS JEEP CHEROKEE LIMITED I WAS SITTING IN MY DRIVEWAY WITH THE CAR IN PARK RUNNING WHEN I STARTED TO SMELL SOMETHING BURNING, THE CABIN FILLED WITH SMOKE TO THE POINT THAT I CALLED 911 AND DISPATCHED MY LOCAL FIRE DEPARTMENT, THEY COULD NOT DETERMINE THE LOCATION OF THE SMOKE, I WAS ABLE TO DRIVE IT TO THE DEALERSHIP WITH ALL WINDOWS DOWN IN 18 DEGREE WEATHER, THE DEALER FOUND "BURN MARKS" ON THE CABIN AIR FILTER AND ALL THEY DID WAS TO REMOVE THE CABIN AIR FILTER AND THAT WAS IT? CAR MAKE ME FEEL UNSAFE AS NO REPAIR OR DIAGNOSTIC OF BURNING OR SMOKE HAS BEEN DONE. CAR LOST POWER WITH THE A/C RUNNING LAST WEEK WHILE AT THE CAR WASH, I HAD TO TURN OFF THE A/C TO GET IT UP TO SPEED. ALSO WHILE SITTING IDLING AT MCDONALDS PICKUP WINDOW A STRONG SMELL OF GASOLINE WAS DETECTED BY THE LADY SERVING MY MEAL, MY GIRLFRIEND AND OTHERS IN LINE WAITING, TOOK IT TO THE DEALER AND OF COURSE THEY FOUND "NOTHING". GOING TO GET RID OF THIS THING BEFORE IT CATCHES FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11255081September 12, 2019
UNKNOWN OR OTHER
THE CAR WAS STOPPED FOR A LIGHT AND COMPLETELY DIED, THE HAZARDS WOULDN'T EVEN TURN ON. THE SHIFTER AND STEERING WHEEL WERE LOCKED. IT WOULD NOT RE-START. WE HAD TO CALL A FLAT BED TOW TRUCK WHO COULDN'T EVEN GET THE WHEELS TO MOVE, HE HAD TO USE DISH SOAP SO THE WHEELS WOULD SLIDE UP THE RAMP. THIS WAS EXTREMELY DANGEROUS, OTHER CARS COULDN'T EVEN TELL THERE WAS AN ISSUE BECAUSE THE HAZARDS WOULDN'T TURN ON. MY TEENAGE DAUGHTER WAS DRIVING THE CAR AT THE TIME AND HAD TO GO OUT IN TRAFFIC, WITH CARS BEEPING, YELLING AND USING RUDE HAND GESTURES AT HER SO SHE COULD PUT THE HOOD UP. THIS CAR IS VERY DANGEROUS. THE DEALERSHIP REPLACED THE BATTERY, IT DIDN'T FIX THE PROBLEM. THEY REPLACED THE BCM, THAT DIDN'T FIX THE PROBLEM. WE ARE NOW WITHOUT A CAR BUT I'D RATHER NO CAR THEN HAVE HER KILLED WHILE TRYING TO DRIVE THIS JEEP. THERE ARE OVER 40 COMPLAINTS OF THE SAME PROBLEM ON CAR COMPLAINTS.COM AND THE GRANDE CHEROKEE HAD A RECALL FOR THE EXACT PROBLEM, LOCKING UP AND STALLING, THIS NEEDS A RECALL BEFORE SOMEONE GETS KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254626September 11, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE AND SERVICE GEAR SHIFTER INDICATORS ILLUMINATED. THE CONTACT CALLED JIM ELLIS TOYOTA OF MCDONOUGH (144 HIGHWAY 81 W, MCDONOUGH, GA 30253, (770) 288-3755) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254422September 10, 2019
STEERING, WHEELS
WHEN TOWING VEHICLE 4 WHEELS DOWN BEHIND MY MOTORHOME AT TIMES VEHICLE HAS A SEVER WOBBLE. IT IS BOTH WHEN TAKING A CORNER OR STRAIGHT. CAN NOT STOP WOBBLE UNLESS I COME TO A COMPLETE STOP. VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254579September 10, 2019
POWER TRAIN
SERVICE SHIFTER KEEPS COMING BACK AND ALL LIGHTS FOR GEAR INDICATOR ARE RED. DEALERSHIP SAYS TO TURN OFF AND RESTART VEHICLE BUT IT HAPPENS MORE FREQUENTLY AND MORE FREQUENTLY. OCCURS WHEN TURNING VEHICLE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254081September 9, 2019
ELECTRICAL SYSTEM, POWER TRAIN
ALL PRND INDICATOR LIGHTS ON THE SHIFTER UNIT ILLUMINATE AT ONCE, AND STAY LIT. "SERVICE SHIFTER" WARNING APPEARS ON THE INSTRUMENT CLUSTER DISPLAY. WHEN "SERVICE SHIFTER" WARNING IS DISPLAYED, CANNOT BE TURNED OFF AND DIGITAL SPEEDOMETER READINGS (OR OTHER INFORMATION) ARE NO LONGER DISPLAYED. PRND SHIFTER INDICATOR LIGHTS BLINK SPORADICALLY UNTIL WARNING FINALLY DISPLAYS. LIGHTS STAY ILLUMINATED AFTER WARNING APPEARS. PRND LIGHTS AND DISPLAY WARNING APPEAR WHILE VEHICLE IS PARKED/STATIONARY AS WELL AS WHEN VEHICLE IS IN MOTION. STARTED SPORADICALLY, ROUGHLY 6 MONTHS AGO (EARLY 2019) AND WOULD TYPICALLY GO AWAY IF VEHICLE WAS TURNED OFF AND RE-STARTED. THESE WARNINGS NOW HAPPEN DAILY, EVERY TIME I START THE VEHICLE, AND ALMOST NEVER GO AWAY. UPON RESEARCHING THIS CONCERN ONLINE, IT APPEARS THAT THIS IS A KNOWN ISSUE THAT MANY HAVE BEEN EXPERIENCING SINCE AROUND 2012. MOST WEB INQUIRES INDICATE THAT THIS MAY BE RELATED TO A WIRING HARNESS? I TOOK TO THE DEALERSHIP FOR SERVICE AND WAS TOLD IT WOULD BE $700 TO REPLACE THE ENTIRE SHIFTER, AND THAT IF I DO NOT REPLACE, I COULD FIND MYSELF UNABLE TO PUT THE VEHICLE IN PARK. HOPING THAT THIS IS SOMETHING THAT IS BEING INVESTIGATED AND RECALLED SO THAT I DO NOT HAVE TO PAY FOR SOMETHING THAT IS A RECURRING, KNOWN SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254307September 9, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER WHILE DRIVING CITY STREET BEFORE 09/07/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253771September 7, 2019
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
CAR HAS COMPLETELY STALLED AND LOCKED UP TO A POINT WHERE THE STEERING WHEEL CANNOT BE MOVED, HAZARD LIGHTS WILL NOT TURN ON, CANNOT CHANGE THE GEAR AT ALL. HAD TO HAVE A FLAT BED TOW BECAUSE THE WHEELS WERE LOCKED, TOW DRIVER HAD TO USE DISH SOAP TO GET THE WHEELS TO SLIDE UP THE RAMP. JEEP DEALERSHIP FIRST REPLACED THE BATTERY, THEN REPLACED THE BCM AND IT IS STILL A SOLID BRICK. THEY HAVE NO IDEA WHAT IS WRONG. THIS HAS COST ME $600 SO FAR WITHOUT EVEN A REPAIR. MY 17 YEAR OLD DAUGHTER IS DRIVING THIS DANGEROUS CAR. I HAVE SEEN THE FORUMS AND THIS IS A COMMON PROBLEM WITH THIS JEEP, IT NEEDS A RECALL. AS SOON AS WE CAN GET IT RUNNING AGAIN, WE WILL BE TRADING IT IN. I CAN'T HAVE HER IN A DEATH TRAP, IT STALLS WITHOUT WARNING AND WE HAD TO PUT THE HOOD UP TO WARN OTHER DRIVERS BECAUSE THE HAZARDS WOULDN'T EVEN TURN ON. THIS CAR ONLY HAS 23000 MILES ON IT, IT SHOULD REALLY NOT BE DOING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253534September 6, 2019
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING HOME ON A CITY STREET AT APPROX. 35MPH, MY 2016 JEEP CHEROKEE LATITUDE LOST POWER AND SHUT OFF, STATING "SHIFT TO P AND THEN DESIRED GEAR" AND THE BATTERY LIGHT ILLUMINATED. THERE WERE NO WARNINGS BEFORE THIS OCCURRED. THE VEHICLE LOST POWER STEERING AND BRAKES, AND WAS THEN HESITANT TO RESTART. AFTER STARTING, THE VEHICLE JUMPED FORWARD A BIT BUT WOULD NOT PROPERLY DRIVE, AND WAS TOWED HOME AND THEN ULTIMATELY TO A DEALER. THE VEHICLE HAS BEEN HAVING TRANSMISSIONS ISSUE AND WAS ALSO FOUND TO HAVE A DEFECTIVE BATTERY 3 WEEKS AGO, SO THE SAFETY CONCERNS OF THIS VEHICLE CONTINUE TO GROW. AFTER RESEARCHING, I LEARNED THIS IS AN EXTREMELY COMMON ISSUE, OFTEN CAUSED BY LOW OIL, OR NO CAUSE FOUND. THERE ARE HIGH RISKS TO LIFE AND PROPERTY FOR A VEHICLE THAT WILL JUST SHUT DOWN AT WILL WITHOUT ANY WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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