Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11268796October 15, 2019
AIR BAGS
MY AIRBAG LIGHTS JUST RANDOMLY CAME ON AND I DIDN'T HIT ANYTHING OR NOTHING HIT ME AND I JUST BOUGHT THIS CAR TWO MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268339October 14, 2019
POWER TRAIN
SERVICE SHIFTER WARNING CAME ON DASH MONITOR. ALL LIGHTS TURNED RED NEXT TO SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267969October 11, 2019
ENGINE
THE VEHICLE SHAKES WHILE DRIVING, AND HESITATES. LOOKS LIKE ENGINE IS SHAKEN. THE DEALER STATES THERE'S NOTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267579October 10, 2019
UNKNOWN OR OTHER
ALL THE RED LIGHTS ON THE SHIFTER LIGHT UP THEN A "SERVICE SHIFTER" MESSAGE SHOWS UP ON THE SCREEN. WHEN ALL THE LIGHTS LIGHT UP YOU CANNOT MOVE THE SHIFTER AT ALL. WE HAD TO REPLACE THE BATTERY BECAUSE THE BATTERY WAS TOTALLY DEAD FROM SOMETHING DRAWING POWER AFTER THE CAR WAS TURNED OFF. THE LIGHTS ON THE SHIFTER LIGHT UP AT ANY RANDOM TIME. WHEN YOU ARE DRIVING, YOU HAVE TO PULL OFF THE ROAD TURN THE CAR OFF TAKE THE KEY OUT WAIT A FEW MINUTES AND THEN START THE CAR AGAIN. SOMETIMES IT TAKES MORE THAN ONCE TO DO THIS. THE SHIFTER CANNOT BE MOVED WHEN THE RED LIGHT ARE ALL ON. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS NOW BUT HAS BECOME ALMOST AN EVERYDAY OCCURRENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267648October 10, 2019
UNKNOWN OR OTHER
MY RADIO DOESN'T GET SIGNAL ANYWHERE. I GET ONE STATION AND EVEN IT HAS STATIC. IT'S NOT JUST IN MY HOMETOWN EITHER. WHEN I GO ON TRIPS IT IS NOTHING BUT STATIC AND THEN YOU FIND A STATION EVERY NOW AND THEN. I'M NOT SURE WHAT THE ISSUE IS, BUT IT HAS DONE IT THE ENTIRE TIME SINCE I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267258October 9, 2019
ELECTRICAL SYSTEM
AT APPROXIMATELY 40,000 MILES MY SERVICE SHIFTER LIGHT CAME ON ALL THE LIGHTS ON THE SHIFTER ARE HIGHLIGHTED IN RED. AT APPROXIMATELY 40,000 MILES MY SERVICE SHIFTER LIGHT CAME ON ALL THE LIGHTS ON THE SHIFTER ARE HIGHLIGHTED IN RED I WENT TO THE DEALERSHIP AND ASK THEM ABOUT IT AND THEY SAID THAT I WOULD HAVE TO PAY MONEY AND THEY NEVER HEARD OF THAT PROBLEM. NOW AT 56,000 MILES THIS SERVICE SHIFTER CAME ON AGAIN AND I DON'T KNOW WHAT TO DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266958October 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHILE DRIVE THE POWER SHIFTER MESSAGED APPEARED, EVERY TIME I TURNED THE CAR OFF THE LIGHT WOULD GO OFF THEN WHILE DRIVING WOULD COME BACK ON EFFECTING THE WAY THE VEHICLE DROVE. TOOK TO THE DEALERSHIP REPLACE A SENSOR NOW MY ENGINE IS KNOCKING AND HARD SHIFTING. I KEPT UP ON OIL CHANGES AND OTHER MAINTENANCE THE CARE IS ONLY AT 44K FOR THE MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267141October 8, 2019
POWER TRAIN
THE SERVICE SHIFTER LIGHT CAME ON FOR NO OBVIOUS REASON, AS I WAS DRIVING THE VEHICLE AND NO ONE TOUCHED THE SHIFTER. IT SCARED ME, SO I IMMEDIATELY PULLED OVER AND CHECKED IT BUT IT WAS IN GEAR. SO I TURNED OFF THE CAR AND RESTARTED IT AND THE MESSAGE NEVER CAME BACK ON THAT DAY. SINCE THEN, WHICH WAS ABOUT 3 MONTHS AGO, THE SERVICE SHIFTER LIGHT HAS COME ON 4 OTHER TIMES. THIS HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. SPEEDS FROM 40MPH TO 70MPH. MY CHILD DRIVES THIS CAR. SO I AM ESPECIALLY CONCERNED FOR HER SAFETY REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266558October 6, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON AS SOON AS I SHIFTED INTO PARK, STAYED ON UNTIL I TURNED THE CAR OFF, DID NOT COME BACK ON FOR THE NEXT 20 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266077October 4, 2019
ENGINE
AROUND 76K ON 2016 JEEP CHEROKEE SPORT ENGINE THAT MESSED UP GOING DOWN THE INTERSTATE, I QUICKLY EXITED THEN IT SHUT OFF AND DID NOT WANT TO STAY RUNNING. NOW DEALERSHIP SAYS THEY DON'T UNDERSTAND WHY ZERO COMPRESSION IN CYLINDERS. I KEPT OIL CHANGED EVERY 3K DUE TO DAILY MILES. IT IS TERRIBLE THAT THE MANUFACTURE CANNOT BE HELD ACCOUNTABLE WITH ALL OF THESE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265824October 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER SCREEN COMES ON AND CHECK ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265500October 1, 2019
POWER TRAIN
WHEN DRIVING THE VEHICLE WE GET A MESSAGE IN THE DASH THAT SAYS SERVICE SHIFTER AND THE RED LIGHTS ON THE SHIFTER WHICH INDICATE WHICH GEAR YOU ARE IN ALL LIGHT UP AT THE SAME TIME, PARK, NEUTRAL, REVERSE, & DRIVE. IF WE PULL OVER AND TURN THE VEHICLE OFF IT CLEARS THE ERROR AND STAYS OFF FOR A WHILE. WHEN IT FIRST STARTED OCCURRING, I TOLD THE SERVICE WRITER WHEN MY VEHICLE WAS IN FOR ROUTINE MAINTENANCE AT JOHN L SULLIVAN IN YUBA CITY AND WAS TOLD THAT IT WAS NOT GIVING A CODE SO IF IT WASN'T HAPPENING AT THE WHEN I BROUGHT IT IN HE COULDN'T HELP. SO IT WAS ONLY HAPPENING EVERY FEW MONTHS SO I DIDN'T WORRY AND NOW IT IS HAPPENING DAILY AND I AM SURE JEEP KNOWS ABOUT THIS PROBLEM BECAUSE THERE ARE A LOT OF COMPLAINTS ON LINE ABOUT THE SAME EXACT THING. NOT SURE IF IT IS A SAFETY ISSUE BUT IT IS SOMETHING THEY SHOULD OWN UP TO AND TAKE CARE OF ON THEIR DIME. IT HAPPENS AT ANY TIME IT'S MOVING REGARDLESS OF SPEED.THIS HAS BEEN HAPPENING FOR MONTHS BUT JUST RECENTLY ALMOST EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259047September 30, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265223September 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED TO 30 MPH AND THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO BOB MOORE CHRYSLER DODGE JEEP RAM TULSA (918-664-9750, LOCATED AT 4627 S MEMORIAL DR, TULSA, OK 74145) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS LEFT WITH THE DEALER FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, THE TRANSMISSION INDICATOR ILLUMINATED WHILE THE VEHICLE WAS STILL AT THE DEALER. THE TECHNICIAN STATED THAT SOMEONE FORGOT TO PROGRAM THE COMPUTER. THE TECHNICIAN PROGRAMMED THE COMPUTER. WHEN THE CONTACT DROVE HOME AND TURNED OFF THE VEHICLE, IT WOULD NOT RESTART. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS NOT CONVINCED THAT THE VEHICLE WAS SAFE. THE FAILURE MILEAGE WAS 15,562.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258897September 29, 2019
POWER TRAIN
48K MILES ON A 2016. WHILE DRIVING ON THE INTERSTATE. MESSAGE APPEARS ON DASH TO "SERVICE SHIFTER". ALL IF THE LIGHTS IN THE SHIFTER ARE NOW LIT UP. HAD TO PULL OVER AND GO THROUGH THE OWNER MANUAL ON THE SIDE OF THE HIGHWAY. ONCE THE ENGINE WAS RESTARTED, MESSAGE HAS NOT REAPPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258716September 28, 2019
POWER TRAIN
SERVICE TRANSMISSION LIGHT ON WHILE DRIVING MAKING THE VEHICLE TO LOSE POWER AND DOESN'T WHAT TO MOVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258482September 27, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON AND OFF SINCE REACHING 31000 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257961September 25, 2019
UNKNOWN OR OTHER
MY GEAR SHIFT KEEPS LIGHTING UP AND IT TELLS ME SERVICE GEAR SHIFT. WHEN THIS HAPPENS I TURN OFF MY CAR AND RESTART IT. THE LIGHT GOES OUT. THIS HAS BEEN HAPPENING FREQUENTLY. THE FIRST TIME I TOOK IT IN THEY SAID THAT THE CODE NEEDED TO BE UPDATED, IT DID NOT WORK AND I EVEN TOOK IT IN TO THE DEALERSHIP WHEN IT HAPPENED BECAUSE I WAS CLOSE BY. HE JUST SAYS BRING IT IN. I TOOK IT IN TODAY AND HE TOLD ME UNLESS THEY FIND SOMETHING WHEN THEY RUN IT, THEY WILL NOT BE ABLE TO DO ANY THING TO IT. THIS IS AN ON GOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257923September 25, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT SHIFTER STUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257873September 24, 2019
UNKNOWN OR OTHER
WHILE THE JEEP IS IN MOTION, THE "SERVICE SHIFTER" MESSAGE BECOMES DISPLAYED ON MY SCREEN, AS WELL AS ALL PRINDL LIGHTS GLOWING RED. THIS HAS HAPPENED SHIFTING THE CAR INTO ANY GEAR, AND HAS HAPPENED WHILE TURNING THE CAR AS WELL AS DRIVING STRAIGHT. IT HAS ALSO HAPPENED WHILE STREET DRIVING AND HIGHWAY DRIVING. IF YOU PUT THE CAR IN PARK, TURN THE CAR OFF, AND TURN IT BACK ON, THE CAR DOES NOT IMMEDIATELY SHOW THE LIGHT, BUT HAS BEEN HAPPENING MORE FREQUENTLY SINCE THE FIRST TIME IT DISPLAYED THE MESSAGE (ABOUT 6 MONTHS AGO). THE JEEP HAS 60,000 MILES ON IT, AND THE FIRST TIME IT DISPLAYED THE MESSAGE THE JEEP HAD 50,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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