Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11278423November 6, 2019
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE MAKING A RIGHT TURN UP A HILL, THE VEHICLE STALLED AND "SHIFT TO P THEN TO THE DESIRED GEAR" WAS DISPLAYED. THE VEHICLE WAS PULLED OVER AND WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE CONTACT DROVE HOME. GLOBAL JEEP (1099 US-22, NORTH PLAINFIELD, NJ 07060, (908) 200-2536) WAS CALLED AND THE CONTACT WAS WAITING FOR THE SERVICE MANAGER TO CALL BACK WITH A DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278447November 6, 2019
ELECTRICAL SYSTEM
WHEN DRIVING ON A HIGHWAY AT 70 MPH, "SHIFTER SERVICE" LIGHT CAME ON IN THE INSTRUMENT PANEL AND WOULD NOT GO OFF. I WAS A LITTLE SCARED AS ALL THE TRANSMISSION LIGHTS CAME ON (PARK, REVERSE, NEUTRAL DRIVE) AND I COULD NOT TELL HOW FAST I WAS GOING. SINCE THE CAR DID NOT SEEM TO HAVE DRIVING ISSUES I CONTINUED THE 20 MILES TO HOME. WHEN WE TURNED THE CAR OFF THE WARNING DID NOT COME BACK ON WHEN I RESTARTED THE VEHICLE. AFTER CHECKING THIS ISSUE ONLINE I SEE THAT THERE ARE MANY PEOPLE HAVE HAD THIS SAME PROBLEM. AND IT SEEMS THAT JEEP IS NOT SURE WHAT TO DO ABOUT IT. JEEP DEALER TOLD ME IT WAS CAUSED BY U1465-00 AND P1C86-1D CODES, AND ARE GOING TO REPLACE SHIFT BEZEL AND HARNESS. MORE THAN A FEW PEOPLE ONLINE SAID THE SAME PROBLEM CAME BACK AFTER THE HARNESS WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278049November 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT CHANGED THE BATTERY AND NOTICED THAT THE OIL WAS LOW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED VATLAND CHRYSLER DODGE JEEP RAM (855 SOUTH, US-1, VERO BEACH, FL 32962, (772) 567-6633) AND AN OIL CONSUMPTION TEST WAS COMPLETED. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277465November 1, 2019
UNKNOWN OR OTHER
SHATTERED SUNROOF WHILE GOING 70-75 MPH ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277625November 1, 2019
POWER TRAIN
WHEN DRIVING THE JEEP SHIFT EXTREMELY HARD INTO GEAR. TODAY WE STOPPED AT A RED LIGHT AND WENT TO TAKE OFF THE CAR WENT TO SHIFT BUT WOULD NOT SHIFT INTO GEAR CAUSING US TO STOP IN THE INTERSECTION ALMOST GETTING HIT. WE HAD TO PLACE IT INTO PARK AND RESTART THE CAR TO GET IT TO MOVE BACK INTO GEAR. THIS IS AN ONGOING ISSUE. THE DEALER CANNOT FIND THE ISSUE AND WILL NOT TAKE THE TIME TO DUPLICATE. THEY SHOW NO INTEREST ON TRYING TO SOLVE THE ISSUE, JUST PASSING THE BUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277628November 1, 2019
VEHICLE SPEED CONTROL
I WAS DRIVING DOWN THE HIGHWAY WITH MY DAUGHTER AND MY DOG WITH ME AND HAD THE CRUISE CONTROL SET TO 75 MPH. THERE IS A PART OF THE HIGHWAY WHERE THE SPEED LIMIT DROPS TO 65 MPH SO I SLOWED THE VEHICLE DOWN TO 64 MPH WHEN IT SUDDENLY REVVED UP TO 5000 RPMS AND HIT 75 MPH AGAIN. THE CAR HAS BEEN SURGING LATELY BUT I THOUGHT IT WAS FROM THE WEATHER GETTING COLDER. THE CAR ACCELERATING ON ITS OWN GOING DOWN THE HIGHWAY, ESPECIALLY TO 5000 RPMS, I KNOW IS NOT JUST THE WEATHER. THERE IS SOMETHING WRONG AND I HAVE ONLY MADE 1 PAYMENT ON IT ABOUT TO PAY MY 2ND ONE. I JUST BOUGHT THIS CAR AUGUST 21, 2019 SO THIS SHOULD NOT BE HAPPENING ALREADY. ALSO THERE IS A RATTLING IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277277October 31, 2019
UNKNOWN OR OTHER
WHILE I WAS DRIVING THE 'SERVICE SHIFTER' LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D. THIS HAPPENED 2 TIMES IN LESS THAN 2 WEEKS. THE CAR APPEARED TO BE FUNCTIONING NORMALLY. AFTER STOPPING AND TURNING CAR OFF AND RESTARTING THE LIGHTS WENT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277026October 30, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE CONTACT WAS DRIVING HOME FROM WORK AT 62 MPH, THE VEHICLE SUDDENLY DECELERATED TO BELOW 40 MPH. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD, BUT THE VEHICLE WOULD NOT SPEED UP. IN ADDITION, THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE CONTACT SLOWLY DROVE TO AN INDEPENDENT MECHANIC, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SPITZER MOTOR CITY INC (13001 BROOKPARK RD, BROOK PARK, OH 44142, (216) 267-2100) AND THE MANUFACTURER BATTLED WITH THE CONTACT FOR THE PAST TWO WEEKS TO SEE IF THE VEHICLE WOULD BE COVERED UNDER THE POWER TRAIN WARRANTY BECAUSE IT WAS 200 MILES OVER THE LIMIT. THE DEALER OFFERED TO PAY HALF OF THE REPAIR COSTS AS LONG AS THE CONTACT AGREED TO A TWO YEAR CONTRACT FOR OIL CHANGE SERVICE. THE CONTACT REFUSED AND THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 60,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276984October 29, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THE CAR BEGAN JERKING AS IF IN THE PROCESS OF STALLING WHILE DRIVING ON THE HIGHWAY. THEN, WHENEVER THE CAR WAS STOPPED AT A LIGHT OR ACCELERATING THE STALL LIKE JERKING WOULD OCCUR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270681October 24, 2019
POWER TRAIN
MY 2016 JEEP CHEROKEE HAS RECENTLY PRESENTED A SAFETY ISSUE. TWICE, IN THE LAST TWO DAYS, THE TRANSMISSION HAS CUT OUT AS I MADE A LEFT TURN. A MESSAGE APPEARED, "PUT IN P TO CHANGE GEARS." LUCKILY, BOTH TIMES THIS HAPPENED, I WAS TURNING OFF THE ROADS AND INTO A PARKING LOT. IT SCARES ME TO DRIVE. WHAT COULD HAVE HAPPENED IF I WAS TURNING INTO TRAFFIC. I FEEL THIS IS A DIRE SAFETY ISSUE! BOTH TIMES THIS OCCURRED THE VEHICLE STARTED BACK UP. I WAS CLOSE TO HOME SO I IMMEDIATELY DROVE BACK HOME. I HAVE AN APPOINTMENT WITH THE JEEP SERVICE DEPT. TOMORROW. TIME WILL TELL WHAT THEY SAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270685October 24, 2019
ENGINE
MAKING A LEFT TURN, ENGINE SHUT OFF NO POWER, STATED I MUST BE IN PARK TO SHIFT WARNING LIGHTS FLASHING (ALL KINDS). WOULD NOT RESTART FOR ABOUT 15 MINUTES. RAN FINE PRIOR TO THIS. FINALLY RESTARTED AND DROVE DIRECTLY TO DEALERSHIP (ITS ONLY ABOUT A MILE AWAY). EXPLAINED WHAT HAPPENED THEY HAD NO CLUE WHY THIS WOULD HAPPEN BUT THEY CHECKED OIL WHICH WAS VERY LOW (WHICH LEADS ME TO BELIEVE THEY HAVE SEEN THIS ISSUE BEFORE). CHANGED OIL AND SO FAR SO GOOD. COMPLAINT - WHY WOULD ENGINE SHUT OFF BECAUSE OF THAT? WHY WOULD A BRAND NEW CAR WITH UNDER 30,000 MILES BURN THAT MUCH OIL? WHY DIDN'T THE INDICATOR TELL ME THERE WAS LOW OIL OR LOW OIL PRESSURE? IF THIS THING BURNS THAT MUCH OIL WITHIN THE ALLOTTED OIL CHANGE TIME - MAY NEED TO LOOK FOR ANOTHER VEHICLE - THIS IS DANGEROUS IF THE CAR SHUTS OFF ON A FREEWAY OR IN BUSY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270353October 23, 2019
POWER TRAIN
I WAS SITTING AT A STOP LIGHT AND "SERVICE SHIFTER" POPPED UP ON MY DASH AND ALL THE SHIFT LIGHTS CAME ON, THE VEHICLE STILL MOVED AND I DROVE IT THE REST OF THE WAY TO WORK (APPROX 2 MILES)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270404October 23, 2019
ENGINE, UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON. HAVING TO REPLACE SHIFTER AND SHIFTING HARNESS. WHEN WARNING CAME ON ALL LIGHTS CAME ON AND WAS NOT ABLE TO USE SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270472October 23, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SERVICE SHIFTER INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND CALLED JIM SHORKEY FAMILY AUTO GROUP AT 724-204-2560 (LOCATED AT 13339 RTE 30, NORTH HUNTINGDON, PA 15642) TO INQUIRE ABOUT THE WARRANTY. THE CONTACT WAS NOT CALLED BACK AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270157October 22, 2019
POWER TRAIN
I BOUGHT MY 2016 JEEP CHEROKEE NEW, AT 17,896 MILES, A MESSAGE DISPLAYED "SERVICE SHIFTER" AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. A NEW SHIFTER WAS INSTALLED. THEN AT 67,631 MILES, SAME THING HAPPENED THIS TIME THEY REPLACED THE SHIFTER BEZEL AND WIRING. BOTH TIMES, THE VEHICLE WAS STATIONARY BUT RUNNING IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269837October 21, 2019
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE SHIFTER LIGHT COME ON WITH ALL GEARS LIGHTS ON WHEN DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269599October 20, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT HAS COME ON FOR THE THIRD TIME SINCE I PURCHASED THE VEHICLE IN 2016. IT'S BEEN SERVICED TWICE AND LAST TIME I SPOKE WITH THE DEALERSHIP, THEY SAID THIS IS A VERY COMMON ISSUE. THIS NEEDS TO BE ADDRESSED AS MY VEHICLE IS NOW OUT OF WARRANTY AND I SHOULDN'T BE HELD ACCOUNTABLE FOR THE THIRD REPLACEMENT OF A FAULTY SHIFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269784October 20, 2019
UNKNOWN OR OTHER
OVERHEATS TEMP GOES UP TO 240 DEGREES AND THE SHIFTER KEEPS ACTING UP. ALL THE LIGHTS ON THE SHIFTER LIGHT UP IN RED BOTH KEEP HAPPENING ALMOST WEEKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269317October 18, 2019
UNKNOWN OR OTHER
JEEP ONLY HAS ABOUT 50,000 MILES ON IT AND THE SERVICE SHIFTER LIGHT KEEPS COMING ON...IT ILLUMINATES MY ENTIRE GEAR SHIFT RED AND THE NOTIFICATION TAKES AWAY MY SPEDOMETER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269394October 18, 2019
UNKNOWN OR OTHER
WATER COLLECTS IN THE SPARE TIRE COMPARTMENT WHEN DRIVING IN THE RAIN OR GOING THROUGH A CARWASH. ELECTRICAL FIRE POSSIBLE DUE TO THE COMPONENTS BEING UNDER WATER. WELDING ISSUE? REFER TO NHTSA RECALL R67. THIS AUTO IS DEMONSTRATING ALL SYMPTOMS BUT THE VIN IS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee