Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11282318November 25, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE SHIFTER INDICATOR COMES ON- SOLID RED LIGHTS APPEAR ON THE SHIFTER IN EVERY GEAR. COMES ON EVERY COUPLE OF DAYS. CARGURUS HAS SEVERAL PEOPLE COMPLAINING ABOUT EXPERIENCING THE SAME PROBLEM. DEALERSHIPS SEEM TO NOT REALLY KNOW WHAT THE REAL PROBLEM IS, REPLACING ENGINES, TRANSMISSIONS, SHIFTERS- ONLY TO HAVE THE PROBLEM COME BACK FOR THESE FOLKS. CLEARLY, A RECALL IS IN ORDER. I AM CONCERNED IF I TAKE MINE IN, I WILL HAVE THE SAME PROBLEM AS THE OTHERS, PRICE GOUGED- WITH NO REAL SOLUTION. HERE IS THE LINK FOR THE FEED OF PROBLEMS: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS947921
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281724November 22, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FAULTY ENGINE WITH EXCESSIVE OIL CONSUMPTION. ENGINE PISTON BLOWN AT 54K, ON BRAND NEW 2016 JEEP CHEROKEE, AND CONSEQUENTLY REPAIRED UNDER MANUFACTURER WARRANTY. FCA AND DEALERSHIP DIFFICULT TO WORK WITH AND ATTEMPTED EVERYTHING TO AVOID THE REPAIR UNTIL I OBTAINED LEGAL COUNSEL. THE VEHICLE STILL RANDOMLY SHUTS OFF WHILE BEING OPERATED WHICH MAKES IT A DANGER TO ALL. I HAVE ALSO EXPERIENCED ISSUES WITH THE TRANSMISSION, WHICH THE DEALERSHIP SAID STEMMED FROM THE ELECTRICAL SYSTEM. THE VEHICLE WOULD GET "STUCK" IN A PARTICULAR AND CAUSE THE VEHICLE TO "JUMP" WHILE ATTEMPTING TO IDLE DOWN. LASTLY, THE SERVICE SHIFTER LIGHT HAS COME ON. THE LIGHT COMES ON WHILE THE VEHICLE IS IN MOTION AND DOES NOT APPEAR TO EFFECT THE OPERATION OF THE VEHICLE. NEVERTHELESS, THIS IS ANOTHER PROBLEM ADDED TO THE ENGINE AND TRANSMISSION ISSUES. THIS VEHICLE IS TRASH AND NEEDS TO BE COMPLETELY RECALLED. SHAME ON FCA FOR SELLING THIS VEHICLE WITH A TON OF DEFECTS. SHAME ON ANY AUTHORITY THAT DOES NOT INVESTIGATE THE CLAIMS REGARDING THIS VEHICLE, OR DOES IT TAKE A CATASTROPHIC EVENT TO GATHER YOUR ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281768November 22, 2019
ENGINE
CEI P0128 COOLANT TEMPERATURE TOO COLD. NO OVERHEATING ISSUES, TEMPS HAVE REMAINED CONSISTENTLY. CAME ON WHILE DRIVING. THERMOSTAT NEEDS REPLACING IN ONLY 4 YEARS FROM PURCHASE. TEMPS HAVE ONLY BEEN HOVERING AROUND FREEZING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281771November 22, 2019
POWER TRAIN
MULTIPLE INSTANCES OF SERVICE SHIFTER MESSAGE OCCURRING WHILE DRIVING OR IMMEDIATELY AFTER DEPARTURE. MUST PLACE CAR IN PARK AND TURN OFF VEHICLE. RESTART VEHICLE NO FURTHER ISSUES. DOES NOT TYPICALLY REOCCUR WITHIN A FEW DAYS. 1-6 WEEKS BETWEEN OCCURRENCE. NO ERROR MESSAGE, NO ISSUES NOTED BY MECHANIC. CONCERNING FROM A SAFETY STANDPOINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281527November 21, 2019
ENGINE
2016 JEEP CHEROKEE APPROX. 58,000 MILES BEGAN SHUTTING DOWN WHILE EXITING THE PARKING GARAGE, STALLED OUT SEVERAL TIMES AND STEERING AND ALL CONTROL OF THE VEHICLE WAS LOST. TOOK IT TO THE SHOP AND AFTER RUNNING DIAGNOSTIC WAS TOLD THAT NOTHING COULD BE FOUND TO BE WRONG WITH THE VEHICLE. DID NOT DRIVE THE VEHICLE FOR A WEEK AND WHEN IT WAS DRIVEN AGAIN BEGAN DISPLAYING THE SAME PROBLEMS WITH COMPLETE SHUT DOWN. AFTER SOME INVESTIGATION ON THIS WEB SITE AND OTHERS, I FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2016 JEEP CHEROKEE DUE TO THE BUILT IN KILL SWITCH TO PROTECT THE ENGINE WHEN THE OIL IS LOW. I CHECKED THE OIL AND IT WAS INDEED LOW. PRIOR TO THIS FAILURE, THE VEHICLE HAS BEEN WELL MAINTAINED WITH ALL RECOMMENDED OIL CHANGES AND PREVENTATIVE MAINTENANCE. JEEP/CHRYSLERS SOLUTION TO THE PROBLEM-CHECK YOUR OIL MORE OFTEN! THIS VEHICLE IS DANGEROUS-NOT ONLY TO THE DRIVER AND PASSENGERS BUT TO OTHER VEHICLES ON THE ROADS AS THE VEHICLE STOPS WITH NO WARNING AND COULD CAUSE MAJOR ACCIDENTS AND DEATHS. THEY NEED TO BE TAKEN OFF OF THE ROADWAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281358November 20, 2019
UNKNOWN OR OTHER
I HAVE HAD THIS CAR FOR MONTH, AND THIS HAS HAPPENED 4 TIMES. WHEN IDLING AT A LIGHT OR STOP SIGN, CAR COMPLETELY SHUTS OFF AND CAN'T BE TURNED BACK ON FOR SEVERAL MINUTES. DASHBOARD AND TOUCHSCREEN GO BLACK AND CAN'T EVEN TURN ON HAZARDS TO ALERT PEOPLE BEHIND YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281425November 20, 2019
POWER TRAIN
EVENT 1 (NOV 2019) WAS PASSING A CAR, GOING 68 ON FREEWAY, GOT INTO RIGHT LANE BACKED MY FOOT OFF THE GAS TO SLOW A BIT AND THE CAR STAYED IN "PASSING GEAR" REVVED UP HIGH ON THE TACH. AND WOULD NOT COME BACK DOWN UNTIL I TOOK MY FOOT COMPLETELY OFF THE GAS. EVENT 2 (NOV 18, 2019) STOPPED AT A STOP SIGN, APPLIED GAS TO GO AND IT WENT NOWHERE. THE ENGINE SOUNDED LIKE IT WAS GOING FAST, BUT I WAS NOT IN GEAR. I HAD TO TAKE MY FOOT COMPLETELY OFF THE GAS, THE CAR LUNGED FORWARD WITH TWO QUICK HOPS A COUPLE OF TIMES THEN WENT INTO GEAR. EVENT 3 (NOV 20, 2019) GOING SLOW IN A PARKING LOT THE CAR JUST DIED ON ME. NO REASON. THIS JEEP HAS ONLY 28,000 MILES ON IT. IT SHIFTS HARD!! ACTUALLY GOES INTO GEAR AT TIMES SO ROUGH THAT IT MAKES ME LUNGE FORWARD, IT JERKS A LOT WHILE GOING SLOW LIKE IT'S NOT IN THE RIGHT GEAR. I AM GOING TO JEEP TOMORROW TO HAVE IT CHECKED OUT, BUT AFTER READING ALL THESE COMPLAINTS, I SEE WHERE I MIGHT BE IN FOR A LONG HAUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281087November 19, 2019
ENGINE
CEI P0128 COOLANT TEMPERATURE TOO COLD. HAVING TO REPLACE THERMOSTAT ON A CAR ONLY 3 YEARS OLD. TEMPS HAVE NOT BEEN BELOW FREEZING & DIDN'T HAVE THIS ISSUE LAST WINTER. THERMOSTAT IS STUCK OPEN SO GAS CONSUMPTION HAS INCREASED & HEAT HAS DECREASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280836November 18, 2019
ELECTRICAL SYSTEM
MY REAR GLASS WINDSHIELD BURST WHEN HEATING UP USING REMOTE START. I'VE READ MULTIPLE COMPLAINTS ABOUT THIS HAPPENING WITH JEEPS AS WELL AS FORD TRUCKS. IT'S VERY DANGEROUS. THERE NEEDS TO BE A RECALL! CONSUMERS SHOULD NOT HAVE TO PAY FOR SOMETHING THAT WAS ENGINEERED FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280956November 18, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
IN MY CHEROKEE THE SERVICE SHIFTER INDICATOR CAME ON. ALL THE POSITIONS ON THE SHIFTER LITE UP (P,R,D AND THE + -) THIS APPEARS TO BE A PROBLEM WITH THIS MODEL. I LOOKED AT SEVERAL OTHER COMMENTS ON LINE. I WAS LEAVING A DRIVE IN AND WHEN I PUT IT IN REVERSE EVERYTHING TURNED RED AND THE SERVICE SHIFTER ILLUMINATED IN MY MESSAGE CENTER. I WAS ABLE TO MAKE IT HOME. WHEN I GOT HOME I TURNED THE VEHICLE OFF. WHEN I TURNED IT BACK ON EVERYTHING WAS BACK TO NORMAL. I HAD A ISSUE RIGHT AFTER I BOUGHT THE VEHICLE. IT WAS STUCK IN PARK AND HAD TO BE TOWED BACK TO THE DEALERSHIP. I BELIEVE THE MILEAGE WAS AROUND 2000 MILES. I CURRENTLY HAVE APPROXIMATELY 83000 MILE ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280615November 17, 2019
POWER TRAIN
WHILE DRIVING ON A HIGHWAY WITH A SPEED LIMIT OF 65 MPH AND HEAVY TRAFFIC, ALL OF THE SUDDEN MY VEHICLE WOULD NOT SHIFT OUT OF 3RD GEAR. ONCE I REACHED AROUND 40MPH AND TRIED TO ACCELERATE I FELT KNOCK AND SHAKING. THE ENGINE WOULD CONTINUE TO REV, HOWEVER NO ACCELERATION OR SHIFTING WOULD HAPPEN. IT BEGINS TO SPUTTER AND FEELS AS THOUGHT THE VEHICLE IS GOING TO SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280616November 17, 2019
POWER TRAIN
ON VARIOUS OCCASIONS (3 SO FAR) THE "SERVICE SHIFTER" WARNING MESSAGE CAME ON. BY SHUTTING OFF THE IGNITION THE PROBLEM WOULD CLEAR. ON NUMEROUS OTHER OCCASIONS I GOT A "CHECK TRANSMISSION" ...UNKNOWN PROBLEM WARNING. THESE WARNING MESSAGES ALL OCCURRED WHILE THE VEHICLE WAS IN MOTION, ON CITY STREETS UNDER NORMAL DRIVING CONDITIONS. I TOOK THE VEHICLE TO MY DEALER AND A CHECK CAME UP WITH "TRANSMISSION MODULATOR, UNKNOWN PROBLEM" WAS NOTED. AN APPOINTMENT WAS MADE BUT THE MESSAGES CLEARED ON IT'S OWN (2 OCCASIONS FOR THE TRANSMISSION WARNING). THE DEALER ADVISED ME THAT NOTHING COULD BE DONE WITHOUT THE MESSAGE BEING ACTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280676November 17, 2019
POWER TRAIN
WHEN CAR IS PUT INTO NEUTRAL, THE SPORT SHIFTER MODE IS ACTIVATED AND OCCASIONALLY WHEN PUT INTO REVERSE, SERVICE SHIFTER MESSAGE APPEARS ON DASH AND ALL PRND LIGHTS APPEAR LIT. DOESN'T APPEAR TO AFFECT DRIVING BUT IS WORRISOME. CURRENT MILEAGE IS 47,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280502November 16, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE SHIFTER COMES ON AND SHIFTER PRND ALL RED LIGHTS COME ON AND YOU CAN NOT TELL WHAT GEAR THE CAR IS IN. IT CAME ON ONCE WHEN YOU SHUT OFF THE CARE IT WENT AWAY IT SIS THIS TWICE NOW IT JUST STAYS LIT. UP IN RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280026November 14, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THIS ISSUE HAS HAPPENED SEVEN TIMES NOW IN THE LAST MONTH. MOST RECENT WAS ON 11/14/2019. WHILE DRIVING (IN MOTION) ABOUT 25 MPH IN RESIDENTIAL AREA, JEEP TURNS OFF IN THE MIDDLE OF THE ROAD. ERROR MESSAGE POPS UP ON DASHBOARD TO "SHIFT TO P THEN DESIRED GEAR" (SEE PHOTO). I AM ABLE TO PULL OVER TO THE SIDE OF THE ROAD BUT CAR HAS TO BE TURNED COMPLETELY OFF. IT TAKES A COUPLE OF TIRES TO RESTART THE ENGINE. UNKNOWN AS TO WHY THIS IS HAPPENING. TOOK TO DEALERSHIP AND THEY SAID THEY COULD NOT FIND ANY CODES AND TO LET THEM KNOW IF PROBLEMS CONTINUES. THIS IS VERY DANGEROUS AS I COULD HAVE BEEN ON A MAJOR HIGHWAY AND CAUSED AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279879November 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, IT STALLED AND AN ABNORMAL CLICKING NOISE WAS HEARD. THE CONTACT MENTIONED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE WAS MISFIRING. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT HE COULD NOT REPAIR THE VEHICLE BECAUSE THE FAILURE WAS A MANUFACTURER ISSUE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THE VEHICLE BE TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279921November 13, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER INDICATOR ILLUMINATED ON 2016 JEEP CHEROKEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279346November 11, 2019
SERVICE BRAKES, ENGINE, STEERING
ENGINE FAILURE WHILE GOING AROUND A BEND. STEERING COMPLETELY LOCKED UP AND BREAKS WERE NONE FUNCTIONAL. THANK GOD I WAS ONLY TRAVELING AT APPROXIMATELY 15MHP IN TOWN AND WAS ABLE TO SAFELY COST OUT OF THE WAY OF ONCOMING TRAFFIC. MY DASHBOARD SAID SHIFT TO P (PARK) AND THEN DESIRED GEAR AND THE BATTERY LIGHT ILLUMINATED. I TRIED TO RESTART IN PARK BUT JEEP WOULD NOT START. AFTER ABOUT 15 MINUTES MY JEEP STARTED BACK UP AND RAN NORMAL. MY CONCERN IS IF I WAS DRIVING 70MPH ON THE HIGHWAY WITH MY CHILDREN IN THE TRUCK (WHICH I HAVE TO DO EVERYDAY AS I WORK OUT OF TOWN) WHAT WOULD HAVE HAPPENED??? WOULD I EVEN BE WRITING THIS RIGHT NOW? THERE WAS NO WARNINGS, NO LIGHTS ON, NO INDICATION MY ENGINE WOULD FAIL WHILE ENGAGED WHAT SO EVER. THIS IS A HUGE SAFETY CONCERN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279416November 11, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE LEAVING MY OFFICE AND MAKING A LEFT HAND TURN THE CAR COMPLETELY STOPPED MID TURN. THERE WAS NO CHECK ENGINE LIGHT ON, NO BATTERY LIGHT APPEARED AND THE DASH ,RADIO AND HEAD LIGHTS WERE STILL ON. A MESSAGE APPEARED IN MY DASH TELLING ME TO SHIFT INTO PARK AND THEN SHIFT INTO THE DESIRED GEAR. I THEN PUT THE CAR IN PARK AND TRIED TO RESTART IT 3 TIMES BEFORE IT STARTED AGAIN. NOW THE CAR DOES THIS ON SEVERAL OCCASIONS AFTER BEING TOLD BY A PROFESSIONAL THAT THEY CAN'T PIN POINT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278624November 7, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I JUST PURCHASED THE JEEP A MONTH AGO & IT HAS 43,000 MILES. WHEN THE JEEP IS IN GEAR A "SERVICE SHIFTER" MESSAGE POPS UP ON DASH. ONCE IT POPS UP YOU CAN'T SEE YOUR MILES PER HOUR UNTIL YOU PULL OVER, SHUT THE JEEP OFF & RESTART. I WAS PULLED OVER & CITED FOR MY SPEED BUT I HAD NOWHERE TO PULL OF THE HIGHWAY TO. I FEEL LIKE IT IS A HUGE SAFETY ISSUE. THE MESSAGE ONLY POPS UP RANDOMLY EVERY THREE OR 4 DAYS & EVERYONE I CALL SAY THEY'VE NEVER HEARD OF THIS & IT NOTHING COMES UP WHEN HOOK UP CODE READER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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