Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11291942December 29, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SERVICE SHIFTER MESSAGE APPEARED IN THE CENTER DISPLAY AND IS LOCK IN PLACE, NOT BEING ABLE TO SCROLL THROUGH THE MENUS ANY LONGER. NEXT TO THE SHIFTER ALL LIGHTS FOR SHIFTER POSITION ARE ILLUMINATED AND YOU CANNOT SEE WHICH GEAR THE VEHICLE IS IN ANYMORE FROM LOOKING DOWN AT THE SHIFTER. THIS HAS HAPPENED MULTIPLE TIMES MOSTLY WHILE IN MOTION BUT HAS ALSO HAPPENED WHILE STATIONARY. THE MESSAGE INCLUDING ALL OTHER INDICATIONS CAN GO AWAY WITH A FULL SHUTDOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291491December 27, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
DRIVING AT NIGHT IN THE RAIN ON THE HIGHWAY 60 MPH. LOST POWER STEERING, BRAKES, FORWARD WARNING COLLISION AND OTHER CONTROLS. LOST CONTROL OF THE VEHICLE CRASH INTO THE EMBANKMENT. ALMOST ROLLED THE VEHICLE. DEALER STATED STEERING MODULAR FAILED AND REPLACED STEERING RACK AND PINON SYSTEM. DEALER STATED 12 ACTIVE COMPUTER CODES SHUT DOWN ALL OF ABOVE FUNCTIONS. DEALER STATED COMPUTER STEERING COMPUTER MODULE FAILED CAUSING STEERING AND OTHER FUNCTIONS TO FAIL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11291644December 27, 2019
POWER TRAIN, UNKNOWN OR OTHER
APPROX. 68,000 MILES, OWNED FOR 3 YEARS, REGULAR MAINTENANCE AND INSPECTION. VEHICLE IN MOTION ON CITY STREETS TURNS TO NEUTRAL AFTER THE FIRST FEW RIGHT TURNS. GEAR SHIFTER AUTOMATICALLY SHIFTS TO NEUTRAL AFTER THE CAR'S WARNING SYSTEM READS "SHIFT TO PARK" WHILE THE VEHICLE IS IN DRIVE AND IN MOTION. TO RESTART THE VEHICLE, THE DRIVER MUST PLACE THE VEHICLE IN PARK, TURN OFF THE ENGINE AND RESTART IT, HOWEVER THE BATTERY LIGHT FLASHES. THIS HAS HAPPENED THREE TIMES IN AS MANY WEEKS, ALL WHILE IN TRAFFIC. WHEN TAKEN TO JEEP DEALERSHIP MECHANIC, NO CODE SHOWS UP ON OBD. AFTER ONLINE RESEARCH, MANY OWNERS OF JEEP WRANGLERS, (AS WELL AS LATITUDES) HAVE HAD THIS SAME ISSUE. THERE IS A CONSENSUS IT MAY BE A RESULT OF A POORLY IMPLEMENTED FAILSAFE THAT JEEP INSTALLED WHEN THE ENGINE OIL IS LOW. ALLEGEDLY, ON JEEPS WITH CERTAIN ENGINES (2.4L) THEY BURN OIL AT A HIGHER RATE THAN WHAT THE ONBOARD COMPUTERS CAN GAGE. IT APPEARS THAT JEEP DEALERSHIPS FEIGN IGNORANCE WITH THIS PROBLEM. HOWEVER, WHEN OTHER OWNERS HAVE PRESSED THE JEEP CORP., THEY SAY THEY MAY ISSUE A RECALL IF ENOUGH PEOPLE COMPLAIN. HTTPS://WWW.CARCOMPLAINTS.COM/JEEP/CHEROKEE/2019/ENGINE/ENGINE_SHUT_DOWN.SHTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290931December 23, 2019
ELECTRICAL SYSTEM
I WAS SENT A RECALL FOR MY NAVIGATION TO UPGRADE, I WAS SENT A FLASH DRIVE FOR THE UPGRADE AND IT DIDNT WORK. I CALLED THE NUMBER ON THE PAPERWORK AND THEY SAID TO HAVE THE NEAREST DEALERSHIP DO THE UPGRADE BECAUSE THE FLASHDIVE WAS NOT WORKING. THE DEALERSHIP SAID THEY COULDNT DO THE UPGRADE BUT FOR 400 DOLLARS THEY COULD FIX MY USB PORT SO THEY COULD UPGRADE THE SOFTWARE AND THEY KEPT THE RECALL PAPERWORK SO NOW I DONT HAVE THE NUMBER TO CALL AND TELL THEM IT'S NOT DONE AND WHEN I ENTER MY VIN IT SAYS ALL RECALLS ARE FINISHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290223December 19, 2019
POWER TRAIN
SERVICE SHIFTER WARNING PERIODICALLY COMES ON AND GOES OFF WHEN THE VEHICLE IS TURNED OFF AND RESTARTED. WHEN WARNING COMES ON DASHBOARD I AM UNABLE TO CLEAR IT SEE ANYTHING ELSE ON THAT SCREEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289244December 16, 2019
ENGINE
I HAVE THE 2.4L IN MY CHEROKEE. THE SAME AS OTHER JEEP MODELS AND I HAVE HAD THE SAME OIL CONSUMPTION ISSUE THAT THIS ENGINE LINE HAS. JEEP JUST SHUT OFF AND HAD TO RESTART. NO WARNING OR LIGHTS ON DASH TO INDICATE LOW OIL. I HAD JUST A DROP OF OIL ON THE DIPSTICK. ONLY DROVE JUST OVER 5000 MILES. DEALER SAID ITS NORMAL TO BURN OIL AND FCA KNOWS ABOUT THE ISSUE BUT WILL NOT REPAIR. THEY SAY ABOUT 70% OF THE 2.4 ARE AFFECTED ACROSS ALL MODELS. WITH ALL THE ISSUES I SEE ON FORUMS AND SOCIAL MEDIA IT SEEMS SOMETHING SHOULD BE DONE BEFORE WE GET TO THE THRESHOLD OF UNACCEPTABLE ACCIDENTS AND DEATH. ALL MAINTENANCE HAS BEEN DONE AT A FCA DEALER. HARD TO BELIEVE IT JUST STARTED TO BURN OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289336December 16, 2019
VEHICLE SPEED CONTROL
SPEEDOMETER READING IS OFF... CAUSED SPEEDING TICKET, BECAUSE I DIDN'T REALIZE I WAS SPEEDING BECAUSE OF THE SPEEDOMETER READING WAS OFF. OFFICER SAID HE CLOCKED ME AT 94 MPH IN 70MPH, THOUGHT I WAS GOING 73....IN MOTION ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289375December 16, 2019
AIR BAGS, STRUCTURE:BODY
THE TWO FRONT AIRBAGS DID NOT DEPLOY. WE WAS HIT INTO A CEMENT DIVIDER ON FREEWAY WHILE GOING 65TO 70 MPH. FLIPPED ROLLED 5TO6 TIMES ON ALL SIDES OF CAR LANDED ON THE TOP AND THE FRONT AIRBAGS DID NOT DEPLOY. CAUSING INJURY TO DRIVER AND PASSENGER
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11289113December 15, 2019
POWER TRAIN
WHILE DRIVING 30MPH IN LIGHT TRAFFIC SUDDENLY AND OUT OF NOWHERE SERVICE SHIFTER MESSAGE COMES ON HUD. VEHICLE HAS 24K MILES ALL THE RED LIGHTS LIGHT UP ON SHIFTER COLUMN. AFTER RESEARCHING HUNDREDS OF JEEP OWNERS HAVE SAME ISSUE. WIRING HARNESS SHORT AND ENTIRE FLOOR SHIFTER NEEDS TO BE REPLACED. PROBLEM REPEATS FOR MANY PEOPLE. SOME HAVE HAD TO BRING CAR IN SEVERAL TIMES WITH RECURRING PROBLEM - SHOULD BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288681December 12, 2019
UNKNOWN OR OTHER
'SERVICE SHIFTER' MESSAGE CAME ON & ALL RED LIGHTS ON SHIFTER TREE WHILE ON THE FREEWAY NO LESS! IT DOES HAPPEN ANYWHERE. 2016 JEEP AWD LATTITUDE. THEY REPLACED THE SHIFTER AND WIRING HARNESS ONCE ALREADY. A FEW MONTH LATER IT CAME BACK ON. TOOK IT IN AND THEY STATED THAT THEY WOULD NOT FIND ANYTHING WRONG. BUT IT IS STILL COMING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288695December 12, 2019
POWER TRAIN
VEHICLE ENGINE LIGHT CAME ON WHILE DRIVING. TOOK TO LOCAL DEALERSHIP. CODE SHOWS THERMOSTAT STUCK OPEN. AT ~40,000 MILES. REPAIR WAS OVER $700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288245December 10, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE MESSAGE CENTER DISPLAYED "SERVICE ENGINE IMMEDIATELY" AND A HUMMING NOISE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DRIVEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) WHERE IT WAS DETERMINED THAT THERE WAS A FAILURE WITH THE FOUR WHEEL DRIVE SYSTEM. THE VEHICLE WAS TAKEN TO MORIAN CHRYSLER JEEP (374 SIEMERS DR, CAPE GIRARDEAU, MO 63701) THREE OTHER TIMES FOR ELECTRICAL FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288015December 9, 2019
ENGINE
I WAS STOPPED ON A BUSY MAIN ROAD IN MY TOWN, TO MAKE A LEFT INTO MY NEIGHBORHOOD AND MY JEEP CHEROKEE STALLED. THE DASH LIT UP WITH PUT IN PARK AND RESTART CAR. I PUT IT IN PARK AND THE CAR RESTARTED. I DROVE TO MY HOUSE AND PARKED THE CAR. I HAD TO USE MY OTHER CAR TO GO TO WORK BECAUSE I WAS AFRAID FOR MY SAFETY IF I DROVE MY JEEP CHEROKEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287651December 7, 2019
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
ENGINE SHUT OFF WHILE VEHICLE IN MOTION WITH FOOT ON ACCELERATOR (TRAVELING ~10MPH). . LOST POWER STEERING AND BRAKES. NOTICE APPEARED ON DASHBOARD ABOUT SHIFTER. TRIED TO POWER ENGINE BACK ON TO NO AVAIL. WAITED A COUPLE OF MINUTES AND VEHICLE WAS ABLE TO START AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287411December 6, 2019
AIR BAGS, SEAT BELTS
I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER XXXXXXXXXXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11287494December 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER EXPERIENCING THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287046December 5, 2019
POWER TRAIN
I PURCHASE THIS VEHICLE ABOUT 7 MONTH AGO. I TOOK A TRIP TO DALLAS TEXAS IN IT, ON THE DRIVE THERE THE SERVICE SHIFTER LIGHT CAME ON. I PULLED OVER TO THE SHOULDER AND PLACED THE VEHICLE IN PARK AND TURNED THE ENGINE OFF. I RESTARTED THE VEHICLE AND ALL WAS WELL. I HAVE CONTINUALLY HAVING THE PROBLEM WITH THE SERVICE SHIFTER LIGHT COME ON, AND HAVE TAKEN IT IN TO BE SERVICE AND THEY CAN FIND A PROBLEM. JUST IN THE LAST 5 DAYS THE SERVICE SHIFTER INDICATOR HAD COME ON 12 TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286956December 4, 2019
ENGINE
CHECK ENGINE LIGHT CAME ON. TOOK THE VEHICLE TO LOCAL JEEP DEALERSHIP. VEHICLE HAS APPROX. 38,000 MILES AND THE THERMOSTAT HOUSING ASSEMBLY IS MALFUNCTIONING AND NEEDS TO BE REPLACED. TOLD BY DEALERSHIP THIS IS A COMMON ISSUE WITH 2015/2016 CHEROKEES BETWEEN 30,000 AND 40,000 MILES. VEHICLE IS NO LONGER UNDER WARRANTY. IF THIS IS SUCH A COMMON OCCURRENCE, SHOULDN'T THIS BE A RECALL? IF IGNORED, THIS COULD LEAD TO SEVERE ENGINE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282886November 29, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DROVE CAR FOR ONLY 2-3 BLOCKS AFTER SITTING 8 HOURS WHILE AT WORK (FIRST TIME 11/12/19 - OUTSIDE TEMP IN THE 30'S) AND THE SECOND TIME OVERNIGHT IN UNHEATED GARAGE (11/23/19 - OUTSIDE TEMPS IN THE 30'S), WHILE TURNING RIGHT AT A STOPLIGHT TO ENTER ON TO A MAJOR ARTERY (FIRST TIME) AND A STOP-SIGN TO ENTER ONTO A RESIDENTIAL STREET (SECOND TIME) THE CAR SHUT ITSELF OFF COMING TO A COMPLETE STOP. BOTH TIMES CAR WAS NOT "WARMED-UP" BEFORE DRIVING. CONTACTED A LOCAL CHRYSLER/JEEP DEALER WHO GOT US IN FOR CHECK-UP 11/27/19 AND EVENTUALLY SAID THE ENGINE OIL WAS BELOW THE DIPSTICK AND IF THE OIL GETS TOO LOW THE ENGINE WILL GET HOT AND TO PREVENT ENGINE DAMAGE THE CAR WILL SHUT DOWN AUTOMATICALLY. THIS HAS NEVER HAPPENED BEFORE DESPITE US TRAVELING FOR THE PAST 4 SUMMERS APPROXIMATELY 4000 MILES FROM KANSAS CITY TO YELLOWSTONE NATIONAL PARK AND BACK, AND THE SUMMER OF 2018 TO YELLOWSTONE, SEATTLE AND BACK (TOTAL OF OVER 5000 MILES AND EACH TIME NOT GETTING ANOTHER OIL CHANGE FOR OVER ANOTHER MONTH TO 5 MONTHS OF CITY DRIVING ONCE WE GOT BACK HOME. THE LAST OIL CHANGE WE HAD BEFORE THESE TWO INCIDENTS REFERENCED ABOVE WAS ON JULY 19, 2019 AND THE MILEAGE WAS 53191. THE MILEAGE ON THE CAR NOW IS 56916. TAKEN INTO ACCOUNT THAT WE'VE PROBABLY DRIVEN ABOUT 150 MILES SINCE THE FIRST INCIDENT UNTIL RIGHT NOW, THAT MEANS WE'RE "DOWN" 1 QUART/1800 MILES. RESEARCHING "GOOGLE", THERE ARE MULTIPLE COMPLAINTS FROM OTHER CHEROKEE OWNERS OF 2016 OR OTHER YEAR MODELS OF THE SAME ISSUE. THEY SAY JEEP FEELS 1 QUART OF OIL USED/1000MILES OF DRIVING IS ACCEPTABLE. EVEN SO, MY CONCERN IS WHY MY VEHICLE IS SUDDENLY EXPERIENCING THIS POWER LOSS AND OIL USAGE WHEN FOR THE PAST 5 YEARS (PURCHASED CAR 10/31/2015) IT HAS NEVER BEEN AN ISSUE. ONE OIL CHANGE MILEAGE WAS OVER 7500 MILES AND YET WE NEVER HAD THIS PROBLEM. THE OIL LIGHT HAS NEVER COME ON TO WARN OF LOW OIL PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282397November 26, 2019
STEERING
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE AXLE SHAFT ASSEMBLY FAILED. THE CONTACT STATED THAT SHE WAS NOT INFORMED OF ANY FAILURES WITH THE VEHICLE WHEN IT WAS PURCHASED IN MARCH OF 2019. THE CONTACT ALSO STATED THAT THE WIPER ARMS MALFUNCTIONED. THE FAILURES BEGAN WHEN THE VEHICLE WAS PURCHASED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,934.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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