Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11309939February 18, 2020
UNKNOWN OR OTHER
WHILE DRIVING IN CRUISE, GOING 70 MPH DOWN A HIGHWAY, MY JEEP DISPLAYED AN ERROR MESSAGE STATING "SERVICE SHIFTIER" AND ALL MY GEARS LIT UP RED. THIS IS MY 2ND JEEP AND THE FIRST PROBLEM THAT HAS OCCURRED SINCE I PURCHASED THE VEHICLE LAST YEAR. THE CAR IS UPDATED WITH ALL OIL CHANGES AND MECHANICAL WORK AND HAS NEVER GIVEN ME A SCARE. JUST HOURS AFTER THE MESSAGE DISPLAYED, I TOOK IT TO BE LOOKED AT AT MY LOCAL AUTO ZONE AND EVEN WITH A SECOND OPINION FROM A WORKER WHO USED TO WORK FOR CHRYSKER, THEY COULD NOT SEE A SOLUTION TO THE PROBLEM BUT ADVISED ME THAT THIS IS A COMMON ISSUE THAT THEY HAVE SEEN 5 OTHER TIMES THIS YEAR WITH NEWER JEEPS THAN MINE AND SOME SIMILAR TO MY MAKE AND MODEL. I WAS TOLD THAT THERE IS NO KNOWN SOLUTION TO THIS ISSUE BUT TO DRIVE WITH CARE BECAUSE THIS ISSUE COULD LEAVE ME IN A SITUATION WHERE I AM UNABLE TO SHIFT INTO PARK OR WHERE MY GEARS SHIFT ON THERE OWN. I AM AT A TOTAL LOSS AS TO HOW TO FIX THIS OR WHAT IS EXACTLY WRONG WITH MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309339February 15, 2020
ELECTRICAL SYSTEM
I WAS DRIVING AND THE LIGHTS ON THE SHIFT ALL TURN RED. I PULLED OVER TURNED THE VEHICLE OFF DROVE AGAIN AND ALL THE LIGHTS TURN RED AGAIN REPEATED THE PROCESS AND AND IT TURNED ON AGAIN. CALLED THE DEALER THEY NEVER HEARD OF THE PROBLEM LOOKED IT UP AND SAID THAT THE SHIFT NEEDS TO BE INSPECTED BUT THEY SAID IT IS OK TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308990February 13, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HIGH BEAMS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO THE LIA CHRYSLER JEEP DODGE RAM COLONIE AUTO REPAIR & SERVICE CENTER DEALER, LOCATED AT 2116 CENTRAL AVE, SCHENECTADY, NY 12304, WHERE IT WAS STATED THAT THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308717February 12, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
ON FEB 6, 2020, I WAS GETTING READY FOR WORK WHEN I NOTICED THAT MY JEEP HAD A MESSAGE APPEAR ON THE DASH BOARD REGARDING SHIFT SHIFTER. I WAS PULLING OUT OF MY APARTMENT COMPLEX WHEN MY CAR STOPPED OUT OF NO WHERE MY CAR STOPPED AND THE MESSAGE APPEAR WHILE STILL ON DRIVE. WHEN I LOOKED OVER THE SHIFT SHIFTER, THE PRND WERE ALL LIGHTEN UP IN RED. I HAS CAUSING TRAFFIC AND HAD TO GET MY CAR TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308576February 11, 2020
UNKNOWN OR OTHER
I'VE HAD THIS VEHICLE SINCE END OF NOVEMBER 2016. ABOUT 1 YEAR INTO OWNING THE CAR, A CURIOUS NOTE BEGAN TO POP UP READING "SERVICE SHIFTER." WHEN THIS INITIALLY HAPPENED, I BROUGHT MY VEHICLE INTO JEEP DEALERSHIP TO GET IT LOOKED AT. THE RESPONSE FROM THE DEALERSHIP WAS THAT THEY COULDN'T FIGURE OUT WHAT WAS MAKING THE NOTIFICATION COME ON AND THEY DIDN'T KNOW WHAT IT MEANT. I IGNORED THIS FOR THE TIME BEING. IN THE NEXT YEAR, THE MESSAGE MUST HAVE SHOWN A MINIMUM OF 20 TIMES, IN 2020 IT HAS HAPPENED 3 TIMES. IF THE CAR IS TURNED OFF AND LEFT ALONE FOR HOURS, THE MESSAGE WILL NOT APPEAR AGAIN. I DON'T KNOW IF ANYTHING CAUSES THIS TO HAPPEN AS I'VE DRIVEN IN COLD WEATHER, HOT WEATHER, OFF ROAD, SMOOTH ROAD AND THERES NO CONSISTNENT BEHAVIOR THAT CAUSES THE NOTIFICATION OF SERVICE SHIFTER. OFTEN TIMES THE MESSAGE WOULD APPEAR AND THE SHIFTING IN AUTOMATIC MODE WOULD BE LESS SMOOTH AND TRANSITION WORSE THAN WITHOUT THE MESSAGE. I HAVE BROUGHT THE VEHICLE IN MULTIPLE TIMES SINCE THE FIRST TIME IT SHOWED AND EACH TIME I GET THE SAME RESPONSE FROM THE DEALERSHIP; "WE DON'T KNOW WHAT MAKES THIS MESSAGE APPEAR," "WE CAN'T MAKE IT APPEAR WHILE ITS BEEN AT THE DEALERSHIP" "WE'VE NEVER SEEN THIS MESSAGE BEFORE" "THERE'S NOTHING WE CAN DO". IT IS CONCERNING THAT OVER THIS 3.5 YEAR PERIOD, THERE IS NOT DIAGNOSIS OR THE ISSUE OR ANY UNDERSTANDING OF IT. I AM SUBMITTING THIS MESSAGE TO ENSURE THERE IS A DATABASE FOR JEEP OWNERS WHO RECEIVED THE "SERVICE SHIFTER" NOTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308247February 10, 2020
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY THE EMERGENCY BREAK CAME ON WITHOUT WARNING HALTING THE CAR IN MOTION . CAR DID NOT SLOW . CAR LOCKED UP. UNABLE TO PUT IN NEUTRAL . REQUIRED FLATBED TOW. NO PROVIDED NO PRIOR WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307868February 8, 2020
UNKNOWN OR OTHER
A SERVICE SHIFTER SOON WARNING COMES ON AT RANDOM AND BLOCKS THE SPEEDOMETER WHILE DRIVING. IT CLEARS WHEN YOU TURN OFF THE VEHICLE AND WILL RANDOMLY RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307704February 7, 2020
AIR BAGS
I WAS MAKING A LEFT HAND TURN IN MY 2016 JEEP CHEROKEE WHEN I WAS STRUCK BY ANOTHER VEHICLE WHO WAS HEADED THE TOWARDS ME. I SUSTAINED MAJOR FRONT END DAMAGE IN A COLLISION AND THE CAR WAS TOTALED, AND NONE OF MY AIRBAGS DEPLOYED. THE OTHER VEHICLE A CHRYSLER PACIFICA, SUSTAINED LESS FRONT END DAMAGE AND BOTH OF THEIR AIRBAGS DEPLOYED. THE IMPACT WAS HARD ENOUGH TO SPIN MY CAR COMPLETELY AROUND SO I WAS FACING THE OPPOSITE WAY AND ENDED UP FACING THE SAME DIRECTION AS THE CAR THAT HIT ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11307367February 5, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WE HAVE TAKEN OUR JEEP IN COUNTLESS TIMES SINCE OBTAINING IT BRAND NEW IN 2016 FOR A SERVICE SHIFT ISSUE. THEY REPLACED OUR THERMOSTAT THE FIRST TIME THEN WIRING HARNESS TO THE TRANSMISSION/BCM THE SECOND TIME SINCE THEN THE DEALERSHIP HAS STATED WITH OUT A CHECK ENGINE LIGHT NOT TO WORRY ABOUT THIS ISSUE. EVERY TIME IT HAPPENS OUR JEEP HEATS UP PAST 220 DEGREES AND STARTS TO RUN ROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306896February 4, 2020
UNKNOWN OR OTHER
'SERVICE SHIFTER' MESSAGE KEEPS POPPING UP ON THE DASH, ACCOMPANIED BY ALL GEAR LIGHTS IN RED. USED TO STOP AFTER POWERING THE VEHICLE OFF AND ON AGAIN. I'VE SEEN THAT SO MANY OTHER JEEP CHEROKEE OWNERS HAVE EXPERIENCED THIS. HOW IS THIS NOT A RECALL? SO UNFAIR FOR THOSE OF US OUTSIDE OF A WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306649February 3, 2020
UNKNOWN OR OTHER
WHEN I START MY CAR, THE DASH SAYS 'SERVICE SHIFTER' AND THE ' P R N D' ALL STAY LIT. THIS HAS HAPPENED 3 TIMES IN THE LAST MONTH/ MONTH AND A HALF. MY JEEP ONLY HAS 29,000 MILES ON IT. IF I RESTART MY CAR, IT SEEMS TO GO AWAY FOR THE TIME BEING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306661February 3, 2020
POWER TRAIN
TRANSMISSION SERVICE SHIFTER LIGHT CAME ON AFTER STARTING THE VEHICLE. TURNED IT OFF AND BACK ON AGAIN AND IT WENT AWAY. HAPPENED SEVERAL TIMES. HAD THE SHIFTER AND WIRING HARNESS REPLACED ONCE BEFORE. THIS WOULD BE THE SECOND TIME THE SHIFTER AND HARNESS WOULD HAVE TO BE REPLACED. FIRST TIME HAPPENED AT 17,330 MILES. SECOND TIME AT 21,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306581February 2, 2020
POWER TRAIN
APRIL 2019 SERVICE SHIFTER MESSAGE KEPT GOING ON AND OFF TOOK IT TO DEALER AND WAS CHARGED TO REPLACE SHIFTER BEZEL KIT AND JUMPER WIRING. THEN IN JANUARY 2020 THE SERVICE SHIFTER MESSAGE CAME ON AND OFF AGAIN AND WAS NOW CHARGED TO REPLACE THE COMPLETE ELECTRONIC SHIFTER.. MESSAGE ALWAYS CAME ON WHILE DRIVING AND WENT OFF WHEN TURNED ENGINE OFF. I SE AS ARCHED ONLINE AND FOUND THIS IS A COMMON PROBLEM WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302944January 30, 2020
UNKNOWN OR OTHER
TRANSMISSION SHIFTS UNEXPECTEDLY INTO NEUTRAL AT HIGHWAY SPEEDS (65 MPH). WHEN THE GAS PEDAL IS DEPRESSED THE ENGINE REVS BUT THE CAR DOES NOT RESPOND AS IF IT IS IN NEUTRAL. THE ONLY WAY TO REMEDY IS COMING TO A COMPLETE STOP ON THE FREEWAY AND SHUTTING OFF AND RESTARTING THE CAR. CHECK ENGINE LIGHT COMES ON AND I'VE TAKEN IT TO DEALER AND THEY'VE STATED THAT THE VEHICLE IS NO LONGER UNDER WARRANTY AND STATE THAT THERE IS A TRANSMISSION RECALL AFFECTING THE 2014-2015 MODELS, NOT MINE WHICH IS A 2016. THE LOCAL TRANSMISSION SHOP LOOKED UP THE CODE P0887 (TCM RELAY), BUT STATED THAT HE WOULD NOT WORK ON IT BECAUSE OTHER 2016 JEEP CHEROKEES WITH THE SAME PROBLEM CONTINUE COMING BACK WITH THE SAME PROBLEM, EVEN AFTER GOING SO FAR AS TO REPLACE THE ENTIRE TRANSMISSION AND RELAY. HE RESET THE CODE, BUT THE SAME ISSUE HAPPENED A DAY LATER AT FREEWAY SPEEDS (65MPH) AND I WAS NEARLY REAR ENDED AS I STALLED. APPROX 4 DAYS LATER THE SAME ISSUE HAPPENED AGAIN AT FREEWAY SPEEDS (65 MPH). I NOW DRIVE THE VEHICLE ON MAINLY SURFACE STREETS AND AM AFRAID TO DRIVE IT BECAUSE OF THE CLOSE CALLS I'VE HAD WITH MY TRANSMISSION SHIFTING INTO NEUTRAL AT FREEWAY SPEEDS. MY MODEL IS A 2016 JEEP CHEROKEE 2WD 2.4L 4-CYL ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302966January 30, 2020
POWER TRAIN
"SERVICE SHIFTER" WARNING COMES ON WHILE DRIVING ON HIGHWAY, THEN AGAIN ON STREET. THE "PRND" LIGHTS ALL LIGHT UP AS WELL. VEHICLE RETURNS TO NORMAL AFTER TURNING OFF AND RESTARTING. CONTACTED DEALER AND WAS TOLD THEY NEVER HEARD OF IT, AND IF LIGHT/WARNING IS NOT ON THEY WILL BE UNABLE TO DETERMINE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302738January 29, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, AN AUDIBLE CHIME WAS HEARD AND A MESSAGE STATING SHIFT TO PARK DISPLAYED ON THE INSTRUMENT PANEL, AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. A CASE WAS FILED WITH THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302607January 28, 2020
ELECTRICAL SYSTEM
WHEN I START MY 2016 JEEP CHEROKEE LATITUDE AND PUT IT IN 1 SEC GEARKL ALL THE LIGHTS ON MY SHIFTER LIGHT UP AND STAY LIT. A MESSAGE ON MY DASH BOARD SAYS "SERVICE SHIFTER". I TRIED TURNING THE JEEP OFF AND TURN IT BACK ON BUT ALL THE LIGHTS STILL STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302242January 27, 2020
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON HIGHWAY OR LOCALLY I HAVE BEEN EXPERIENCING WHEN ACCELERATING AND IT FEELS LIKE THE FUEL PUMP/FUEL INJECTION IS NOT RUNNING CORRECTLY. THE PROBLEM STARTS AT 20MP / 40 MPH AND AT TIME AT 60MPH. I HAVE BROUGH IT BACK TO ALLEN MELLO IN NASHUA WHERE I HAD BOUGHT THE JEEP AND THE SERVICE DEPARTMENT CAN'T GET FIGURE OUT THE PROBLEM. THE HOOKED UP MACHINE TO SEE THEY CAN GET A CODE AND NO CODE IS BEING DETECTED. THIS HAS BEEN GOING ON SINCE NOVEMBER 2019 AND I HAVE ABOUT ENOUGH. I KNOW THEY IS A JEEP RECALL ON FUEL PUMP AND I AM CERTAIN THAT MY JEEP WAS MISSED. THIS IS A SERIOUS MATTER WITH THE JEEP. I CALLED THE JEEP RECALL TODAY 1-27-20 AND THEY ADVISED ME TO NOTIFIED NHTSA REGARDING THIS MATTER.... THEY ALSO SAID LIKE I STATE ABOVE MY 2016 JEEP CHEROKEE PROBABLY WAS MISSED TO BE ON THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302265January 27, 2020
POWER TRAIN
BACK ON JULY 2019 MY 2016 JEEP CHEROKEE WAS BROUGHT TO ALLEN MELLO SERVICE DEPARTMENT DUE NOISE COMING FROM THE ENGINE AREA AND IT WAS SHAKING. AFTER THEY DIAGNOSE THE ISSUE (THEY REPLACED OIL FILTER HOUSING, DRAINED & REFILLED OIL AND ADJUSTED COOLANT LEVER, "ROCKER ARM/LIFTER NOISE PRESENT AT IDLE. REPLACE RIGHT BANK AND LEFT BANK INTAKE & EXHAUSE CAMSHAFTS, LIFTGERS, AND ROCKER ARMS) I SPENT $3,301.05 TO HAVE IT REPAIRED AND I FEEL AS THOUGH THIS SHOULD HAVE BEEN UNDER MY WARRANTY OR CHRYSTER SHOULD HAVE PAID 1/2 OF THE BILLED. SHOULD SOMETHING SHOULD HAVE BEEN A RECALLED OR WAS THIS VEHICLE MISSED TO BE ON RECALL SAFETY LIST. THIS WAS A SERIOUS PROBLEM AND WAS UNSAFE TO DRIVE LIKELY IT WAS FIXED. BUT I FEEL I SHOULD BE COMPENSAED FOR ALL OR HALF OF THE BILLED. SEE INVOICE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300614January 21, 2020
ENGINE, POWER TRAIN
THANKFULLY, AFTER READING A LARGE NUMBER OF COMPLAINTS FROM THE SAME PROBLEM AS MY, WE WERE STILL IN OUR DRIVEWAY WHEN THE VEHICLE WAS PUT IN REVERSE AND STARTED TO BACK OUT WHEN WARNING CAME UP TO PUT VEHICLE IN PARK AND THEN SELECT GEAR. SO PUT IN PARK AND PUT INTO DRIVE TO PULL BACK INTO DRIVEWAY WHEN WARNING CAME ON TO SERVICE TRANSMISSION. VEHICLE ONLY HAS 54000 MILES ON IT. READING OF A LOT OF PEOPLE HAS THIS SAME ISSUE, SOME WHILE DRIVING ON THE INTERSTATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee