Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11327943June 9, 2020
POWER TRAIN
WHILE DRIVING MY CHECK ENGINE LIGHT CAME ON AND I GOT A "SERVICE TRANSMISSION" MESSAGE. I WENT AND HAD IT DIAGNOSED AT AUTOZONE. IT CAME BACK WITH ERROR CODE P0887- TCM POWER RELAY CONTROL CIRCUIT HIGH. THE LIGHT COMES ON AND GOES OFF BUT I AM NOTICING A DECREASE IN THE ACCELERATION POWER AND AT TIMES THE VEHICLE ACTS AS IF IT IS IN NEUTRAL, I HAD TO PUT THE VEHICLE IN PARK AND THEN DRIVE AND IT SLOWLY STARTED DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327415June 5, 2020
ENGINE
I JUST BOUGHT THE CAR A FEW MONTHS AGO, THE ENGINE KEPT STALLING WILL DRIVING. THE OIL WAS BONE DRY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326692May 31, 2020
POWER TRAIN, UNKNOWN OR OTHER
EVERYTHING IS FINE EXCEPT WHEN MY CAR WILL NOT GO INTO REVERSE THEN IT SAY SHIFT TO P TRANSMISSION PROBLEMS. PLEASE NOTE I JUST BOUGHT THIS CAR USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326447May 29, 2020
POWER TRAIN
WHILE DRIVING AN ALERT ON THE DASH SAID TO SERVICE SHIFTER AND ALL THE LIGHTS BY THE SHIFTER ITSELF ILLUMINATED. I IMMEDIATELY PULLED OVER AND RESTARTED THE CAR AND THE WARNING WENT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326539May 29, 2020
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING MY VEHICLE TUES.5/26/2020,WE WERE APPROACHING A STOPLIGHT,WHEN I ACCELERATED TRANSMISSION ACT LIKE IT WAS IN NEUTRAL,SO I LOOKED AND IT WASN'T IT SLOWLY ACCELERATED AND AS WE CONTINUED THE DASH WENT DARK,WHEN IT CAME BACK,THE ENGINE LIGHT WAS ON AND HAD ERROR CODE STATING AIRBAG NEEDED UPDATE.I GOT HOME AND TRIED CHECKING TRANSMISSION AND NOTICED,A COMPUTER INSTEAD OF STICK SO I RESEARCH PROBLEM AND FOUND RECALLS ON YEAR AND TYPE VEHICLE.WHEN I CALLED TO CHECK AND DESCRIBE MY SYMPTOMS I WAS TOLD MY VEHICLE WASNT ON RECALL.I WAS WONDERING HOW EXACT YEAR,MAKE,AND MODEL OF VEHICLE ON RECALL,BUT EVEN THOUGH MINE IS EXPERIENCING THE EXACT SYMPTOMS AS DESCRIBED IN RECALL!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326180May 27, 2020
UNKNOWN OR OTHER
WHEN MAKING A LEFT TURN FROM A STOP POSITION HEARING A HUMMING NOISE COMING FROM THE RIGHT REAR OF THE VEHICLE AND AS SOON AS I TURN BACK TO THE RIGHT TO STRAIGHTEN UP IT GOES AWAY,,VEHICLE ONLY HAS 19K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325246May 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY DASH IS DISPLAYING 'SERVICE SHIFTER' AND MY LIGHTS BY MY SHIFTER ARE ALL LIT UP BESIDE THE REVERSE. IT BEGAN DOING IT ONLY IN REVERSE BUT NOW, 9 MONTHS LATER, IS DOING IT AT ANY GIVEN POINT. I DID A SCAN ON IT AND IT SAYS HAS TO DO WITH THE 'TRANSMISSION CONTROL MODULE' AND 'ELECTRONIC CONTROL MODULE'. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324848May 17, 2020
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE SHIF TO PARK WHILE DRIVING. ALL ELECTRICAL INDICATOR ON. VEHICLE CURRENTLY AT HUDSON VALLEY DODGE JEEP IN NEWBURGH NY. THIS VEHICLE HAS BEEN THERE MORE THAN 2 MONTH WITH ALL SPECIALIST AND THEY CANT RESOLVE THE ISSUE ITS NOT SAFE. CONTACT HQ FOR CHRYSLER JOHN THE CASE WORKER 8002479753 EXT305012. PLEASE RESEARCH BEFORE SOMEONE GET KILL, THEY ARE CASE BEING REPORTED ON YOUTUBE WITH THE SAME ISSUE. CAR WAS TOOL SAME DAY THEY CLAIM ISSUE WAS RESOLVE THE CAR WAS TOLL BACK WITH GEAR ENGAGE ON DRIVE WITH INDICATOR ON PARK. PLEASE CONTACT US AT (917)517-0921
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324819May 16, 2020
UNKNOWN OR OTHER
ENGINE KEEPS SHUTTING OFF EVERYTIME I MAKE A SHARP RIGHT TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324343May 12, 2020
UNKNOWN OR OTHER
THE CAR HAS SHUT OFF 2 TIMES WHILE DRIVING. CURRENTLY THE CAR WILL NOT START AND NOT SURE WHAT THE ISSUE IS. HAVE TAKEN BACK TO DEALERSHIP TWICE ONLY TOLD ME THERE IS NOTHING WRONG WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324142May 11, 2020
UNKNOWN OR OTHER
AT RANDOM TIMES I WILL GET AN ERROR ON MY DASH BOARD WHERE THE ELECTRIC SPEEDOMETER SHOWS AND IT SAYS "SERVICE SHIFTER". ALSO, ALL THE LIGHTS ON THE SHIFTER (P,R,D, ETC) TURN ON IN RED. I WILL NOT GO AWAY BY PRESSING THE OK BUTTON. IT WAS NOT HAPPENING A WHOLE LOT, JUST FROM TIME TO TIME, BUT LATELY LIKE THE PAST WEEK OR SO IT HAS BEEN TURNING ON MORE AND USUALLY GOES AWAY IF I TURN THE VEHICLE OFF, TAKE OUT THE KEY AND THEN TURN IT BACK ON. THIS SEEMS TO HAPPEN AT ANY GIVEN TIME, WHETHER THE VEHICLE IS IN MOTION OR NOT. THE LATEST WAS YESTERDAY, I HAVE NOT DRIVEN IT TODAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323855May 8, 2020
POWER TRAIN
WHILE DRIVING 65-70MPH CHECK ENGINE LIGHT CAME ON CAR STARTED TO LOSS POWER AND COULD NOT ACCELERATE. WHEN WE CAME TO A STOP HARD CAR ACCELERATED SLOWLY. WE TURNED OFF CAR FOR A WHILE AND RESTARTED IT ACCELERATION CAME BACK BUT CHECK LITE ON. NEXT DAY NO LITE AND CAR WAS FINE TOOK IT IN AND DEALERSHIP RAN A QUICK TEST COULDN'T FIND ANYTHING. IT HAPPENED AGAIN 4 DAYS LATER AFTER DRIVING 3 HRS AT 65 MPH AND THE NEXT DAY IT WAS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323796May 7, 2020
POWER TRAIN
GEARS ARE CLUNKING WHEN BEING SHIFTED FROM ANY GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323568May 6, 2020
VEHICLE SPEED CONTROL
AS I'M DRIVING, A DASH WARNING LIGHT COMES ON THAT SAYS 'SERVICE SHIFTER' AND ALL THE LIGHTS INDICATING WHAT GEAR I'M IN COME ON. THIS HAS HAPPENED TWICE IN THE PAST WEEK AND I'VE BEFORE ABOUT THREE MONTHS AGO, TWICE ON A CITY STREET (45MPH) AND ONCE ON A HIGHWAY (65MPH). EACH TIME THE CAR HAS TO BE TURNED OFF AND RESTARTED TO CLEAR THE MESSAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323250May 4, 2020
UNKNOWN OR OTHER
WHENEVER ENROUTE THE CAR BATTERY OR WHATEVER THE ISSUE MAY BE ELECTICALLY WOULD COMPLETELY SHUT OFF LOCKING THE STEERING WHEEL, RENDERING THE VEHICLE DEAD. EVEN WITH TURNING OFF THE CAR AND STARTING IT, THE PROCESS TAKES THREE TO FOUR TRIES. ITLL HAPPEN RANDOMLY SOMETIMES AT LIGHT INTERSECTIONS, MAKING TURNS, EVEN ON THE HIGHWAY. ITS BEEN HAPPENING FOR THE PAST 4 MONTHS EVEN AFTER OIL CHANGE AND TWO BATTERY EXCHANGES. TODAY IT HAPPENED AGAIN, TWICE, ONCE GOING THROUGH A LIGHT DYING IN THE MIDDLE OF THE INTERSECTION, AND THE SECOND WAS PASSING ON THE OVERPASS. THERE HASNT BEEN ANY ACCIDENTS OR INJURIES YET BUT THERE HAS BEEN A VAST AMOUNT OF CLOSE CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323096May 3, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING IN TRAFFIC SUDDENLY LOST POWER. LIGHT ON DASHBOARD INDICATED SOMETHING WITH TRANSMISSION. DEALER INSPECTED AND SAID NOTHING WAS WRONG MECHANICALLY. IT NEEDED A SOFTWARE UPDATE. WE WERE LUCKY TO HAVE NOT BEEN REAR ENDED. IF NOTHING WAS WRONG MECHANICALLY, IT SHOULD NOT HAVE LOST POWER. A NOTIFICATION WOULD HAVE BEEN MORE SUITABLE. CARCOMPLAINTS WEBSITE HAS 50 SIMILAR COMPLAINTS ABOUT 2016 CHEROKEE DYING OR LOSING POWER FOR NO OTHER REASON THAN THE COMPUTER. EVERYONE OF THEM STATES HOW DANGEROUS THIS IS WHILE IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322993May 1, 2020
ELECTRICAL SYSTEM, POWER TRAIN
PURCHASED MY 2016 JEEP CHEROKEE IN FEBRUARY OF 2017 BRAND NEW WITH 3 MILES. IT NOW HAS 71,000 MILES, WHEN COMING TO A STOP, CAR WILL SHUT OFF AND A MESSAGE READS ACROSS THE SCREEN "SHIFT TO P THEN DESIRED GEAR" I TURN THE CAR OFF AND RESTART AND THE ENGINE HESITATES TO START BUT AFTER A MINUTE OR SO IT RESTARTS. I TURN A CORNER AND SHUTS OFF AGAIN WITH MESSAGE "BLIND SPOT ALERT UNAVAILABLE SERVICE REQUIRED" TOLD THIS IS DUE TO OIL BEING VERY LOW WITH AN OIL CHANGE IT SHOW SOLVE THE SHUT OFF PROBLEM. IT'S AT DEALERSHIP NOW JUST WAITING BECAUSE THEY HAVE TO PERFORM A DIAGNOSTIC TEST DUE TO ANOTHER PROBLEM I'M HAVING WITH HARD SHIFTS, LUNGING, AND REPEATED ILLUMINATION OF DASHBOARD AND RADIO LIGHTS SHUTTING OFF. TOLD IT POSSIBLY NEEDS A SYSTEM UPDATE. WITH THAT BEING SAID I'M TOLD I HAVE TO PAY FOR A DIAGNOSTIC TEST AND SYSTEM UPDATE BECAUSE MY WARRANTY HAS EXPIRED HOWEVER I READ IT HAPPEN PRIOR TO 2016. WHY SHOULD I HAVE TO PAY FOR THIS IF IT HAPPENED AFTER MY WARRANTY? ALSO A/C IS NOT WORKING ALL THE TIME. IT WILL SHUT OFF AND THEN AT TIMES WHEN I TURN A CORNER IT WILL SHOOT BACK ON. HAS SOMETHING TO DUE WITH A/C BLOWER. I'VE LITERALLY HAD THIS JEEP 3 YEARS I HAVE NEVER EVER HAD THIS MANY PROBLEMS WITH OTHER VEHICLES, NEW OR USED AS I'VE HAD WITH THIS ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322486April 28, 2020
UNKNOWN OR OTHER
THE BACK AXEL OR SOME GEAR THA MAKES A LOUD SOUND OF MISS GEAR WHEN TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322368April 27, 2020
POWER TRAIN
"SERVICE SHIFTER " RANDOMLY LIGHTS UP ON CONTROL PANEL WHEN DRIVING. YOU NEED TO STOP AND SHUT OFF VEHICLE TO MAKE IT GO AWAY. OCCURS MOSTLY WHEN JUST STARTING FROM STOPPED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322119April 24, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
STARTED HAVING SERVICE SHIFTER CODES AT APPROXIMATELY 30K. WOULD BE REPAIRED & AFTER ABOUT 8 WKS IT WOULD THROW THE SAME CODE. REPEATED THE SAME CYCLE 2 ADTL TIMES. TOOK A TOTAL OF 4 TIMES TILL THE ENTIRE SHIFTER, MODULE & WIRING WERE REPLACED. AT 40K MILES MY JEEP DIED ON ME GOING DOWN A HILL. HAD TO COAST DOWN HILL & FIND A HALFWAY SAFE AREA OFF THE HIGHWAY. I HAD NO ABILITY TO START THE VEHICLE. THE ELECTRONICS WOULD COME ON WHEN I TURNED THE KEY BUT IT WOULD NOT TURN OVER. ALL THE LIGHTS ON THE SHIFTER WOULD BE SOLID & THE SERVICE SHIFTER ALERT CAME ON. IMMEDIATELY CALLED THE DEALERSHIP. THE SERVICE ADVISER WALKED ME THRU HOW TO RESET THE CAR. WAIT FOR 5 MINUTES. TURN THE KEY ON & LET IT CYCLE. TURN THE KEY OFF. REPEAT THE PROCESS 3 X'S TILL IT STARTS. TOOK IT INTO THE DEALERSHIP & WAS TOLD THE THERMOSTAT MODULE & THE RADIATOR. NEITHER OF WHICH WOULD BE COVERED UNDER WARRANTY. SAME TIME I ALSO HAD AN OIL CHANGE DONE. 2 1/2 MTHS LATER SAME ISSUE. DIE GOING DOWN A HILL. AGAIN TOOK IT TO THE DEALERSHIP. TOLD THAT IT WAS A SENSOR & WASN'T COVERED UNDER WARRANTY. HAD AN OIL CHANGE DONE THIS TIME. I HAVE NOT REPLACED ANY PARTS ON IT YET. THE THERMOSTAT MODULE & THE RADIATOR ARE STILL THE SAME AS THE FIRST TIME I TOOK THEM IN. 8 WEEKS LATER SAME ISSUE. I TOOK IT TO MY LOCAL AUTO REPAIR IN TOWN SINCE THE DEALERSHIP COULD NOT GET ME IN FOR 2 WEEKS & THE JEEP WAS LEAVING ME COASTING FOR A SAFE SPACE TO PULL OVER IN TRAFFIC. WITHIN 2 MINUTES THEY DISCOVERED JEEP WAS 2 QUARTS LOW ON OIL. THE ENGINE WAS LOSING OIL PRESSURE & WAS SHUTTING OFF THE ENGINE TO KEEP IT FROM DAMAGING THE MOTOR. SINCE THEN I'VE TRIED TO SCHEDULE SERVICE WITH TWO DIFFERENT DEALERSHIPS ONLY TO BE TOLD THAT USING 2-3 QUARTS EXTRA OF OIL IN BETWEEN OIL CHANGES IS NORMAL & THEY CAN NOT DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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