Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11140689October 16, 2018
STEERING, SUSPENSION, UNKNOWN OR OTHER
WHILE DRIVING HIGHWAY SPEEDS THERE IS A VIBRATION BETWEEN 60 AND 80 MILES PER HOUR. I HAVE HAD THE TIRES REPLACED, RIMS REPLACED AND NO CHANGE IN VIBRATION. IT HAS STARTED SINCE I OWNED THE VEHICLE WITH 7 MILES ON THE ODOMETER TILL TODAY WITH 9000 MILES ON IT. THE DEALER CLAIMS THAT THIS IS NORMAL THROUGHOUT THE LINE OF CHEROKEES AND IS JUST "ROAD VIBRATION" BUT TALKING WITH OTHER OWNERS THIS IS NOT THE CASE AND THEY DO NOT EXPERIENCE THE SAME THING. IT DOES TEND TO FADE AWAY DURING LONG LEFT TURNS ON THE FREEWAY BUT APPEARS AS SOON AS THE VEHICLE STRAIGHTENS. NUMEROUS ATTEMPTS TO GET THE DEALERSHIP TO FIX THIS HAS RESULTED IN NO HEADWAY AS THE DEALER CLAIMS THAT THIS IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131672September 26, 2018
ELECTRICAL SYSTEM, STEERING
MONDAY‎, ‎AUGUST‎ ‎13‎, ‎2018 THE JEEP CHEROKEE WAS IN FOR ITS FIRST OIL CHANGE. MINUTES AFTER RECEIVING THE VEHICLE FROM THE OIL CHANGE AND DRIVING OFF THE DEALER LOT AT 10:07 AM RECEIVED THE CHARGING/BATTERY INDICATOR ALONG WITH THE AUTO START/STOP ERROR INDICATOR. SECONDS LATER WHEN TRYING TO TURN THE JEEP BECAME VERY DIFFICULT TO TURN. THE VEHICLE BEGAN TO EMIT A BUNCH OF SMOKE. WHEN WE RETURNED TO THE SERVICE CENTER AT THE DEALER, IT WAS EXPLAINED THAT A FAULTY O-RING ON THE OIL FILTER CAUSED THE LOSS OF 2 QUARTS OF OIL. SMOLICH MOTORS SERVICE CENTER FAILED TO NOTE THE AUTO START STOP ERROR AND NO ERROR WAS PRESENT AFTER THE LOSS OF OIL WAS REPLENISHED AND WE RECEIVED THE VEHICLE BACK DESPITE BEING SHOWN THE PICTURE OF THE ERROR. THEY DID NOTE THE O-RING FAILURE AND THE LOSS OF 2 QUARTS OF OIL ON THE SERVICE ORDER RECEIPT. THURSDAY‎, ‎SEPTEMBER‎ ‎6‎, ‎2018 9:28 AM WHILE TURNING FROM BADGER ST ON TO THE BEND PARKWAY THE CHARGING/BATTERY LIGHT APPEARED WITH THE MESSAGE TO SERVICE THROTTLE CONTROL AND AGAIN EXPERIENCED DIFFICULT STEERING WHILE NARROWLY AVOIDING A COLLISION WITH A SEMI TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129625September 15, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING CAR COMPLETELY LOSES ALL POWER. BECOMES DIFFICULT TO CONTROL. CANNOT BE STEERED OR MOVED. TURNING ONTO A STREET AT LOW SPEED IN A VERY BUSY INTERSECTION WITH STREETCAR TRACKS. CAR COMPLETELY SHUT DOWN AND BECAME INOPERABLE. VEHICLE STUCK IN TRAFFIC WITH STREETCAR AND TRUCKS ALMOST HITTING IT FROM BEHIND. COULD NOT BE PUSHED. *DT UPDATED 10/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129089September 12, 2018
POWER TRAIN, UNKNOWN OR OTHER
WHILE DRIVING MY DASH WILL SUDDENLY STATE "SERVICE SHIFTER" AND ALL MY GEAR SHIFTER LIGHTS WILL BE LIT UP. THE ONLY WAY I GET THEM OFF IS I HAVE TO PULL OVER, STOP, TURN VEHICLE OFF, AND RESTART IT. THIS HAS HAPPEN IN TOWN AND ON THE HIGHWAY. THIS HAS HAPPENED NOW SEVERAL TIMES OVER APPROXIMATELY 4 MONTHS NOW. THE FIRST TIME BEING WHEN I GOT MY FIRST OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129098September 12, 2018
ELECTRICAL SYSTEM:SOFTWARE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE PARKING SYMBOL ON THE GEAR SHIFT MECHANISM AND ALL THE LIGHTS ON THE GEAR SHIFT MECHANISM ILLUMINATED. COURTESY CHRYSLER DODGE JEEP RAM FIAT (607 ENTERPRISE PARKWAY, BREAUX BRIDGE, LOUISIANA 70517, (337) 240-9947) DIAGNOSED THAT THE COMPUTER SOFTWARE MALFUNCTIONED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128650September 11, 2018
ENGINE
ON TWO DIFFERENT OCCASIONS THE ENGINE SHUT OFF UNEXPECTEDLY AND WITHOUT WARNING WHILE DRIVING. ONCE ON A HILL, THE NEXT TIME ON A HIGHWAY. THERE WERE NO INDICATOR LIGHTS OR OTHER WARNING SYSTEMS IN PLACE. WHEN IT HAPPENED THE STEERING FAILED AS DID ALL BRAKING SYSTEMS. THE CAR WAS BROUGHT BACK TO THE DEALERSHIP. BOTH TIMES OIL WAS BELOW READABLE LEVEL. IT WAS ALSO LOW PRIOR TO DEALER RECOMMENDED OIL CHANGE PERIOD. I WAS TOLD AN OIL CONSUMPTION TEST NEEDED TO BE DONE, BUT IT WAS SAFE TO DRIVE. WHEN OIL CONSUMPTION WAS DEEMED LOW, I WAS TOLD THAT JEEP CORPORATION REQUIRED THAT THE TEST BE REPEATED AND TO DRIVE ANOTHER 1,000 MILES. I CONTACTED CUSTOMER RELATIONS AND WAS TOLD "INDEPENDENT DEALERSHIPS CAN DECIDE HOW TO HANDLE THIS PROBLEM". THEN IT WAS RECOMMENDED THAT I SEE IF A DIFFERENT DEALER MIGHT BE MORE HELPFUL. NO SAFETY ACTIONS WERE TAKEN BY THE DEALERSHIP'S SERVICE DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128007September 7, 2018
ENGINE
WHILE TURNING CORNERS, VEHICLE SOMETIMES STALLS. WHEN REPORTED TO SERVICE DEPARTMENT,THEY SAID IT IS A SAFETY FEATURE TO LET YOU KNOW OIL IS LOW. OUR OIL CAN BE AT 35% AND CAUSE THE CAR TO STOP DRIVING IN THE MIDDLE OF A ROADWAY...THAT IS NOT SAFE! WE SHOULDN'T NEED TO REPLACE OIL U TIL 20% OR LESS AS THAT IS WASTEFUL...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123336August 29, 2018
UNKNOWN OR OTHER
PANORAMIC SUNROOF EXPLODED OUTWARD - AT 5:15 AM, I WAS JUST STARTING TO GET ON THE ON RAMP TO THE FREEWAY. I WAS NOT UP TO FREEWAY SPEED YET. WEATHER CONDITIONS WERE GOOD AND APPROX. 61 DEGREES. AS I WAS DRIVING ON THE ONRAMP I HEARD A LOUD EXPLOSION THAT FREAKED ME OUT SO BAD I WAS THANKFUL I DID NOT CRASH. I PULLED TO THE SIDE OF THE ROAD ALL TIRES WERE FINE. ALL SURROUNDING WINDOWS WERE FINE. I HAD THE SUNROOF BARRIER CLOSED SO I DIDN'T EVEN THINK ABOUT THE SUNROOF UNTIL I HEARD CHARDS OF GLASS BEADS ON THE BARRIER. I PULLED TO THE SIDE OF THE FREEWAY IN THE DARK AND GRADUALLY OPENED UP THE BARRIER TO THE SUN ROOF A LITTLE. I COULD SEE THAT ALMOST THE ENTIRE PANE OF THE BACK PART OF THE PANORAMIC SUNROOF HAD SHATTERED MAKING A HUGE GAPING HOLE. I TURNED THE CAR AROUND AND WENT HOME. IF IT WAS A ROCK OR SOMETHING WAS DROPPED ON IT THE ROCK STILL WOULD HAVE BEEN THERE ON THE BARRIER. THE SUNROOF LITERALLY BOWS UPWARD AND IT CRACKED AT THE SEAMS SO YOU CAN SEE IT HAS DEFINITELY BLOWN OUT. THIS IS A MANUFACTURER DEFECT THAT COULD HAVE CAUSED AN ACCIDENT OR WORSE IF THE BARRIER HAD BEEN OPEN AND THE GLASS HAD SHATTERED ON ME. IT IS OBVIOUSLY MADE OF SAFETY GLASS. THE EXPLOSION WAS VERY LOUD AND EAR PIERCING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120966August 20, 2018
ENGINE
WHILE DRIVING MY CAR, THE ENGINE SHUT OFF IN MID DRIVE, IN MOTION, IN A PARKING STRUCTURE GETTING READY TO GET ON THE FREEWAY. I COMPLAINED TO THE DEALER AND THEY SAID IT WAS BECAUSE I NEEDED AN OIL CHANGE AND I WASN'T OVER MILEAGE BY THAT MUCH, HE SAID HE HAS HEARD THIS HAPPEN BEFORE TO A CUSTOMER. I WAS SO TERRIFIED BECAUSE I COULD HAVE BEEN ON THE FREEWAY AND COULD HAVE GOTTEN INTO AN ACCIDENT AND INJURED AND UNTIL THIS DAY I AM VERY DISTURBED AND WORRY IF IT WILL TURN OFF WHILE DRIVING AND EVEN MORE TERRIFIED IF I AM ON THE FREEWAY! I JUST WANT TO REPORT THIS BECAUSE THE DEALERSHIP'S RESPONSE DIDN'T SIT WELL WITH ME AND I THINK IT IS VERY VERY DANGEROUS FOR THE CAR TO TURN OFF JUST BECAUSE YOU NEED AN OIL CHANGE, IS THERE A DEFECT IN MY CAR? THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120518August 16, 2018
UNKNOWN OR OTHER
A FEW MINUTES AFTER PARKING MY CAR, NEIGHBORS REPORTED AN "EXPLOSION" AND LOOKED OUTSIDE TO SEE THE FRONT OF THE CAR ENGULFED IN FLAMES *BF UPDATED 11/26/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11115455August 2, 2018
UNKNOWN OR OTHER
THE SERVICE SHIFTER LIGHT JUST CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111642July 16, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT FUEL LEAKED FROM THE VEHICLE AND A BURNING ODOR ENTERED THE CABIN OF THE VEHICLE. IN ADDITION, THE FUEL GAUGE FAILED TO DISPLAY THE CORRECT FUEL LEVEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V282000 (FUEL SYSTEM, GASOLINE). THE DEALER (BOB BRADY DODGE CHRYSLER JEEP RAM FIAT, 4025 E BOYD ROAD, DECATUR, IL 62521, (217) 876-3800) WAS CONTACTED AND STATED THAT THERE WAS A WAITING LIST FOR THE RECALL REPAIR. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,123.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103516June 22, 2018
ELECTRICAL SYSTEM, ENGINE
WHILE TURNING INTO ONCOMING TRAFFIC IN MOTION , THE VEHICLE STOPPED ON THE HIGHWAY WHILE VEHICLES WHERE COMING AT HIGH SPEEDS NEARLY CAUSING FATAL ACCIDENTS! WHILE STOPPED AT A LIGHT AS I WAS PROCEEDING THROUGH THE LIGHT THE CAR SHUT OFF AGAIN ALMOST CAUSING ME TO BE REAR ENDED. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102009June 15, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
CRUISE CONTROL KEEPS COMING ON AND OFF. 2.4ML ENGINE STALLS A LOT HARD TO STOP CAR WITH CRUISE CONTROL ON AND IT'S GOES IN AND OUT ON ITS OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098090May 26, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
FIRST STARTED WITH JERKING AS YOU'RE DRIVING AT ONE TIME WE WERE AT A STOPLIGHT AS AND IT THE CAR JUST WANTED TO TAKE OFF BY ITSELF AND WE ALMOST GOT INTO A CAR ACCIDENT THE CAR IS ALWAYS LOW ON OIL I MEAN WE BOUGHT THE CAR WITH 3 MILES WITHIN WEEKS IT WOULD ACTUALLY HAD NO OIL MY HUSBAND THOUGHT OUT MAYBE THE MANUFACTURER JUST DIDN'T FILL IT UP ALL THE WAY BY MISTAKE DIDN'T CHECK IT OUT SO HE WENT AND PURCHASED WILL PUT OIL IN IT TWO WEEKS LATER TOOK IT FOR AN OIL CHANGE AND WE ALREADY A QUART LOW CAR WASTE IS GAS LIKE CRAZY WE ARE CONSTANTLY FILLING UP EVERY 2 DAYS AND THEN CAR DOESN'T REALLY GO ANYWHERE BUT FROM WHAT 15 MILES A DAY ON OUR WAY TO KANSAS SO WE WERE COMING TO A CURVE AND MY HUSBAND TRY TO HIT THE BRAKES AND THE CAR DID NOT BREAK IT ACTUALLY ACCELERATED AND HE HAD TO PUT THE CAR IN NEUTRAL AS HE WAS DRIVING JUST TO SLOW IT DOWN TO AVOID GETTING INTO AN ACCIDENT I MEAN WE'VE ALWAYS HAD TROUBLE WITH THIS CAR SINCE DAY ONE I BOUGHT THE CAR IN OCTOBER AND WE'VE HAD MULTIPLE ISSUES THEN I HEAR RECALL ABOUT A HOSE FOR THE GAS LINE THAT WE'RE GOING TO HAVE TO TAKE IT IN FOR SOMETHING DEFINITELY WRONG WITH THESE CARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091525May 3, 2018
UNKNOWN OR OTHER
MY JEEP DOES NOT STAY LOCKED. I CAN LOCK THE CAR, BUT IF SOMEONE TRIES TO OPEN IT, THEY ARE ABLE TO WITHOUT A PROBLEM, EVEN WHEN THE FOB IS NOWHERE NEAR THE CAR. ALL THAT HAPPENS IS THE THEFT ALARM TRIGGERS. MY CAR WAS OPENED BY SOMEONE IN A PARKING GARAGE AT WORK EVEN THOUGH MYSELF AND THE FOB WERE NOT NEAR THE VEHICLE. THE ALARM WENT OFF BUT THE PERSON WAS ABLE TO OPEN MY DOOR WITH NO PROBLEM,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089854April 24, 2018
VEHICLE SPEED CONTROL
I GOT ON I-95 FROM THE LANTANA EXIT HEADING WEST AND I NOTICED THAT THE DASHBOARD SPEEDOMETER ACCELERATED TO 119 MILE PER HOUR BUT THE VEHICLE ITSELF WAS NOT MOVING AT THAT SPEED. I EXITED TWO EXIT'S LATER ONTO GATEWAY BLVD AND THE DASHBOARD SPEEDOMETER WAS STILL SHOWING THAT I WAS GOING AT A DANGEROUS SPEED THAN I WAS ACTUALLY GOING. I CALLED SCHUMACHER DELRAY WHERE I NOW LEASE THE VEHICLE FROM AND I WAS GIVEN AN APPOINTMENT FOR FRIDAY 4/27/2018. I ALSO EMAILED THE MANAGER KEN CADMENS AND EXECUTIVE DIRECTOR SAL DELGRECO AND I AM STILL AWAITING A RESPONSE. I OBTAINED THIS VEHICLE APPROXIMATELY ONE MONTH AGO WHERE I GAVE BACK A 2016 JEEP PATRIOT WHICH HAD DANGEROUS WHEEL BEARING ISSUES THAT CAUSED THE TIRES TO WEAR AS THOUGH THEY WERE 10 YEARS OLD. ABOUT (3)THREE WEEKS AFTER, LEASING THIS NEW 2018 JEEP CHEROKEE ON MARCH 14, 2018, I WAS INFORMED THROUGH CREDIT KARMA THAT MY 2018 JEEP CHEROKEE MAY (NOT FOR CERTAIN) HAVE DANGEROUS SAFETY ISSUES THAT CAN CAUSE A CRASH AND FATALITY AND THAT I SHOULD GET IT CHECKED OUT. I CONTACTED THE SAME TWO ABOVE INDIVIDUALS PREVIOUSLY MENTIONED IMMEDIATELY BY EMAIL TO INQUIRE ABOUT THIS CREDIT KARMA REPORT REGARDING THE VEHICLE SAFETY. HOWEVER, TO DATE APRIL 24, 2018 THEY NOR ANYONE ELSE HAS GOTTEN BACK TO ME. FAST FORWARD TO TODAY, I AM NOW BEGINNING TO HAVE THIS SERIOUS PROBLEM OF AN EXCESSIVE SPEED READING OF THE VEHICLE SPEEDOMETER SHOWING ON THE DASHBOARD. I CAN ONLY HOPE AND PRAY THAT THE VEHICLE DOES NOT ACCELERATE IT SELF TO THE ACTUAL EXCESSIVE SPEEDS THAT IT IS SHOWING ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089613April 23, 2018
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASE THE VEHICLE NEW ON MARCH 30. ON SUNDAY, APRIL 1 THE CAR AUTOMATICALLY WENT INTO PARK ASSIST MODE WITHOUT THE BUTTON BEING PUSHED. THIS HAPPENED WHILE DRIVING 50 MPH DOWN THE HIGHWAY CAUSING THE TRANSMISSION TO SHIFT INTO NEUTRAL. IT WOULD NOT SHIFT BACK TO DRIVE. WE HAD TO PULL OVER AND TURN THE ENGINE OFF AND RESTART THE VEHICLE TO GET THE CAR TO GO IN DRIVE AGAIN. LUCKILY WE WERE IN AN OUTSIDE LANE AND COULD PULL OVER TO THE EDGE OF THE HIGHWAY. IT IS SCARY TO THINK WHAT COULD HAVE HAPPENED HAD WE BEEN IN THE MIDDLE OF RUSH HOUR TRAFFIC ON THE INTERSTATE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082393April 1, 2018
UNKNOWN OR OTHER
TRANSMISSION LURCHES WHEN TAKING OFF FROM A STOP ALSO WHEN COMING TO A STOP AND SOMETIMES GOING INTO REVERSE. IT'S A HARD LURCH SO STOPPING FOR PEDESTRIANS HAS TO HAPPEN EARLY AS I'M CONCERNED THE CAR COULD HIT SOMEONE. THIS HAPPENS FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081209March 26, 2018
ENGINE
I BOUGHT A BRAND NEW 2018 JEEP LATITUDE AND AT 4300 MILES IT STARTED ACTING UP AND SHUT DOWN RIGHT IN THE MIDDLE OF THE ROAD I WAS TRAVELING. I HAD TO USE ROADSIDE ASSISTANCE AND HAVE IT TOWED.JEEP STATED THAT IT WAS BURNING A QUART OF OIL EVERY 1000 MILES STATED IT WAS 4 QUARTS OF OIL LOW. THEY ALSO STATED THAT THEY DIDN'T KNOW WHERE IT WAS BURNING FROM EITHER. TOLD ME TO DRIVE IT 1000 MILES AND BRING IT BACK. I DON'T EVEN HAVE A WARNING THAT MY OIL WAS LOW IT JUST SHUT DOWN. *TT *CN *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee