Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11554366November 9, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was driving at an undisclosed speed, the 4X4 warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 23V302000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553992November 7, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD intermittently failed, causing the rear tires to not engage. The 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553721November 6, 2023
SERVICE BRAKES
Park brake service warning is flashing on. This is also engaging the park brake and unable to disengage it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553837November 6, 2023
PARKING BRAKE
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving out of a parking space, the electronic parking brake engaged inadvertently, and the vehicle stopped. The contact stated that the parking brake lever was independently lifted, and the parking brake indicator light was illuminated. The contact stated that the failure recurred several times while reversing. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553224November 2, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552230October 27, 2023
POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? I am currently experiencing a PTU error that is a common issue with most jeeps, such as mine. I did a recall check and there is a recall for the same error; however, my jeep VIN does not qualify for it. Nor does it qualify for the extended warranty that is out there for the powertrain unit. This common jeep issue with the ptu has been causing a decrease in acceleration for quite some time. I took it into Jeep and they said a flash update had already done; however, the next step was to install the PTU hard drive. This was quoted between $3-$4k. After doing some research, I discovered that there was a recall for the same part but my VIN does not qualify for it. At the same time I discovered that there is an extended warranty for the PTU; however, my VIN does not qualify for it. How was your safety or the safety of others put at risk? There has been a decrease in power when accelerating, especially when driving on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it into my local jeep to get it diagnosed and they confirmed it is a PTU error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, just Jeep. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There is a "SVC 4WD" light that was turned on when this started happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552212October 27, 2023
POWER TRAIN, PARKING BRAKE
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 30 MPH and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. The contact stated that the vehicle went into LIMP Mode and became inoperable. The check engine warning light and the Service Transmission warning light illuminated. The contact was unable to pull to the side of the road. The contact shifted into park (P). The vehicle was towed to the residence. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22009 (Parking Brake). The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551592October 24, 2023
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 45-55 MPH, the message "Service Four Wheel Drive" was displayed. Additionally, the contact stated that the failure recurred while attempting to engage the 4WD mode, and the vehicle failed to respond. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551346October 23, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My emergency brake is automatically engaging randomly. I was at a red light and it engaged and my vehicle would not move while in Drive. I had to shift to park and back to drive in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549314October 11, 2023
ENGINE, ELECTRICAL SYSTEM, WHEELS
Light engine on but off plus wires ? Also issue wires all of engine or other keep flasher off and on also issue tires I bought 4 tires and blade brake issue after bought dealership I have told but they rip off but issue not safety hard to explain English also feel hot in car without heat and gas fill but not show plus hot inside ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549248October 10, 2023
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “4wheel drive unavailable service required”. The vehicle was taken to an independent mechanic where it was diagnosed that the PTU failed, and the contact was informed that the vehicle was included in the NHTSA Campaign Number: 23V302000 (Power Train). Additionally, the contact stated that while driving at an undisclosed speed, she heard a clunking sound at an undisclosed location of the vehicle then the vehicle decelerated while the accelerator pedal was depressed. The dealer was notified of the failure and confirmed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548923October 8, 2023
ENGINE
Heater line snapped at the neck of male fitting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548434October 5, 2023
SERVICE BRAKES
Was driving and my parking break engaged on its on for several seconds and then disengaged on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548493October 5, 2023
POWER TRAIN, UNKNOWN OR OTHER
My Power Train Unit has failed to work properly and needs to be replaced. Several years prior to this occurring, my transmission kept skipping, jumping when I would accelerate from a stop, every time I took my vehicle to the dealership for this problem, it would not happen. They said, unless they personally witness this problem first hand, they could not repair my vehicle. My extended warranty has now expired. I believe the transmission skipping was the beginning of my PTU problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548167October 4, 2023
POWER TRAIN
I have a 2016 Jeep Cherokee with a bad driveshaft and bad PTU that’s been recalled on most Jeep except for mine. I don’t understand why it wouldn’t be every Jeep included in that recall since obviously my Jeep should of been included with the PTU going out on it. It’s definitely not safe to drive like that. My neighbor who is a certified mechanic looked at it to confirm the issue. The first warning I had that something was not right with it is the service 4 wheel drive light kept coming on and off then started making horrible noises.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548004October 3, 2023
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 55 MPH with the cruise control activated, the cruise control system failed to maintain the set speed. The contact stated that the speed fluctuated up and down erratically. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547785October 2, 2023
SERVICE BRAKES
In the last 6 months my electronic parking brake engaged and it would not disengage. Towed it to the dealership twice. The second time it froze in a parking lot and I blocked a parked car for over an hour. Additionally, there were multiple times my Jeep lost total power while driving. Made a left into my neighborhood and was almost broadsided. Not good at all. As I type this has been towed to the dealership. DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546372September 25, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
After making a left turn and giving it gas to get up the road the car suddenly stalled and had to come to a complete stop. Almost as if the car had went into park but it was still in drive. Service transmission message came on board and check engine light. Had to have a rollback come to tow home. Car is still not operable. I’m about to contact Jeep. I did read online about the investigation for 2015-2022 jeep Cherokee . The electronic brake malfunction because of corrosion due to water leak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546271September 24, 2023
UNKNOWN OR OTHER
When I am driving ( mainly around 40 mph ) my vehicles automatic transmission will out of the clear blue SLAM into gear. This does not happen all the time but many times. I have taken it to the dealership on numerous occasions but because they cannot get the vehicle to do it while they are driving it and it does not throw a code they are unable to find or fix the problem . I have called the Chrysler customer service number many times and have been told the supervisor will call me back but never does. This has been going on for the last 4 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546156September 23, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency brake will not disengage and is effecting braking and driving. It has been inspected but 2 different mechanics who have been unable to resolve issue. This has ruined my brakes and has made the vehicle difficult to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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