Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11650224March 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Every so often when putting vehicle in park while running or at start up I get a dash message “service shifter” and all the gear lights light up and I’m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649742March 21, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to two independent mechanics, who determined that there was grease being splashed from the drive axle. The contact was informed that the drive axle needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649751March 21, 2025
SERVICE BRAKES
Parking brake malfunction. Parking brake will not disengage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648926March 18, 2025
SERVICE BRAKES, POWER TRAIN
My parking brake goes on out of the blue and my warning lights next to the shifter are on indicating there is a problem. My mechanic cannot fix it and the dealership said there is a recall but does not have a remedy, but says it is a SAFETY ISSUE.(!) I am afraid I will get into an accident. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648360March 14, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. The contact stated that the failure had occurred several times in one day. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts to repair the vehicle were not available. The contact had received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647909March 12, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
E-brake service light came on and couldn’t release it, so it had to be towed for a second time in 3 days. The first mechanic released it and said I would be able to drive it until I could get it to the dealership for a possible computer issue that he wouldn’t be able to preform. I drove it a total of 9.5 miles after this before it did it again and I had to have it towed. This was very scary to know that the e-brake could just lock up at anytime or anywhere. I could easily get injured or killed if it happened at the wrong time or place. The dealer found that the module was full of water and needed to be replaced. This is my 3rd Jeep in almost 31 years and now I’m not feeling safe with a Jeep anymore. Why hasn’t there been a recall when it’s a big safety issue? I did get warning lights when it happened the 1st time and did have it towed because it wouldn’t disengage no matter what I did. It’s costing me $400+ to replace the module and $400+ to put in a new Multifunctional Switch that the dealers repair shop also states is involved with this issue. Also, it cost me $105 for the 1st tow and $171 for the 2nd and $110 for the 1st mechanic to look at it. Again, I’m a senior citizen and should not feel scared to drive my vehicle nor need to spend $800+ and an additional $386 to resolve an issue that Jeep has known about for years and is just waiting for it to kill someone before they respond!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647482March 10, 2025
UNKNOWN OR OTHER
Notification of "Service Shifter" light came on. After reading other reviews this is a common problem and not easily diagnosed. Other vehicle owners noted that the car will just stop while in drive and moving! Is this a major safety issue. Others states this is a recall item? Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647206March 9, 2025
POWER TRAIN
Service shifter message comes on can't change gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646930March 7, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 40 MPH the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle was losing motive power. The contact pulled over and turned off the vehicle, but the vehicle failed to move while shifting to drive(D). The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that a snap ring had failed and caused the transmission to fail. The vehicle was not repaired. The failure mileage was approximately 75,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646405March 5, 2025
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
4wd light has been on along with engine light. Took it to a mechanic but and a problem with cylinder 2 came up and they checked it and everything was fine. t'll sometimes slightly roll in park before perking to a stop. While driving it'll sputter sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646412March 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. I’ve had it replaced and it still goes out. Especially if it rains. Lastly, my “service shifter” light pops up randomly while I am driving and all of the lights on the gear shift will light up. It will not let me upload my videos of the screen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646039March 3, 2025
UNKNOWN OR OTHER
My JEEP vehicle currently has a safety recall. My car has been in the shop for two months with no update with the recall. My vehicle currently is in the shop and is not drivable due to the PTU failure. I am currently waiting for the recall remedy. I need my vehicle for work and it is very upsetting having to wait months for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645147February 26, 2025
UNKNOWN OR OTHER
The "Service 4WD" light came on. Upon inspection, the dealership found a problem with the power transfer unit, which lines up with the recall. I have been informed by the dealership that the replacement part may not be in until May of 2025 due to a backorder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644499February 24, 2025
ELECTRICAL SYSTEM
The contact owns a 2017 Jeep Cherokee. The contact stated while stopped at a stop sign or at a traffic light, the vehicle stalled. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer again and it was determined that the main electrical fuse needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644442February 24, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
SERVICE SHIFTER WARNING LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644235February 22, 2025
POWER TRAIN
4WD Unavailable Service 4WD. Vehicle has approximately 118,000 miles. Based on several forums this is a known issue by manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644311February 22, 2025
UNKNOWN OR OTHER, POWER TRAIN
I am not sure what is failing but I was driving on the highway when all the sudden it lost power and when I pressed the gas to try and get back up to speed it acted like there was no power at all the started to kick in very slowly. This was extremely dangerous and when I got off the highway it did it more again. I believe this would fall under the PTU recall but I've looked, and it's not listed as my vehicle is included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644099February 21, 2025
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that the park(P), reverse(R), and neutral(N) warning lights were illuminated with the “Service Shifter” message was displayed. The message to depress the brake pedal to shift to neutral(N) was displayed while driving. The vehicle lost motive power while driving at undisclosed speeds or while stopped. The vehicle was taken to an independent mechanic who determined that the power transfer unit (PTU) needed to be replaced. The contact called the local dealer, who confirmed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 171,491.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643919February 20, 2025
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving my vehicle and it lost power going down the highway about 65 mph maybe 70. The power shut off on my vehicle and then it came back on but it was very dim and it say that way for till I got out of it and it was very scary my My cruise control keeps shutting off okay I'm having major problems with my transmission it slips a lot I need to know what to do about that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643448February 18, 2025
UNKNOWN OR OTHER
I had my 2017 Jeep repaired at the mechanic on January 30. I drove it straight home from the mechanic and within five minutes the vehicle was engulfed in flames. The service provided was tires, struts control arms, and of course placing the tire sensors on the car, no electrical work and no prior incidents of electrical concerns. The car is a total loss. It started in the engine compartment. I'm sure and burned all the way through the backseat.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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