Hyundai Palisade Complaints (2022)

317 consumer complaints on file.

#11575318March 4, 2024
SEAT BELTS
The 2nd row seat belt randomly becomes unlatched while driving. I even sat in that seat to confirm it wasn’t something the children were doing and it wasn’t. It just randomly comes undone. I took it to the dealership and was told that they would not replace since it wasn’t reproducible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574882March 1, 2024
UNKNOWN OR OTHER
Rear occupany alarm has gone off after vehicle is off after exiting vehicle when vehicle is empty. This has occurred 5 times in the past 2 months and is random. The dealership is likely unable to duplicate issue so have not taken it in for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573993February 26, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ON [XXX] I was driving on [XXX] and my car speed 30-35 MPH . I saw the traffic signal light turning Amber to RED and I tried hard break to stop my car but it could not stop and crashed with the truck . I am having doubt something on brake system did not work and caused that crashed I also called the Hyundai USA and reported this incident to them my call ticket with them is [XXX] on 11/30/2023 . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11573084February 21, 2024
SEAT BELTS
The second-row passenger-side seatbelt does not stay in the locked position. We will push the tongue (male end) in completely and then seconds later the tongue disconnects from the buckle (female end) on its own. It takes multiple attempts (3-5 times) every time to keep it in the locked position. Sometimes the tongue will come undone when driving for an hour out of nowhere. We have tried sweeping out the buckle section and made sure the tongue end is clean and not disfigured. This has been happening for 9+ months. We thought it was a user error but it continues to happen to multiple passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572053February 15, 2024
SEAT BELTS
The middle row seats & the front passenger seat do not always buckle. The buckle doesn’t “catch” and you have to try to buckle over & over. Once, the back passenger seat clicked and buckled but then with a gentle tug it came unbuckled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571783February 13, 2024
STEERING
Steering drifts to right. 2 wheel alignments have been done. Alignment checked a 3rd time, showed correct alignment. Steering motor torque input reset. Vehicle drove fine for a few hours but started drifting again to the right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568619January 29, 2024
UNKNOWN OR OTHER, ENGINE
On January 21, 2024, I was driving the Palisade about 80 miles away from home when I got Engine Overheated message multiple times. The temperature gage would go up and to max then goes down multiple times. Finally it was discovered that the coolant was leaking. The vehicle had about 31,000 miles. It was supposedly inspected when after 30,000 on December 28, 2023. The car was towed to a nearby dealer. Since it was Sunday, I had to rent a car and went home. next day I called the dealer and was told the car would not be checked for another month at least. I was told to find other dealer in the area that can handle the inspection and fix if I wanted the car any sooner. I complained vehemently. I gave up and called other dealers in the area. Finally the same dealer called back and said that they have looked at the car it turned out there is technical bulletin for the issue. I was told to come down and get a loaner. I traveled to that location next day and picked up a loaner as my car is the only car we have. I talked to the dealer where the car was inspected last December and was told that service departments do not loo at TBS unless the owner raises an issue. I do not have access to TBS to check what's out there. This issue should not happen to consumers. Bulletins and recalls should be available publicly to all consumers to be aware of issues. I'm not sure where to go get TBS for my car. I found Hyundai's site for recalls. Nothing else. This should be addressed at the national level. Attached is a file that contains pictures of the coolant reservoir, at the beginning, after adding more coolant, then at end when it became clear coolant level is coming down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567462January 24, 2024
SEAT BELTS
the second row seat belts come disengaged while driving. We will buckle in our child, double check it is locked by pulling on seat belt and a couple minutes later it will disengage from the buckle and come undone. This is happening on a regular basis with our Palisade and the dealer/corporate office has no notes on this issue. If you search online you will see numerous reports about others experiencing this issue. It also sounds a lot like Hyundai's Recall #160 on the sonata.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566533January 19, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Ebp system failed. Upon investigation, the caliper and electrical was corroded and in non-working order. The car wouldn’t release the ebp and was unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566321January 18, 2024
SEAT BELTS
The seat belts in the second row won’t buckle until the 5th or 6th try and will randomly pop out of the buckle once secured while driving down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566113January 17, 2024
SEAT BELTS
Our 2nd row, passenger side seatbelt releases itself randomly while driving. The Hyundai dealership couldn't replicate it but all they did was insert the seatbelt and tug on it. Multiple passengers have had it happen to them randomly so we don't use that seat if possible. The dealer said they will call it in or something, and call me back. That was 2 months ago. Tugging on it, it seems locked in, but while driving it just undoes itself. I've seen other palisade owners report this problem about the same 2nd row passenger side seatbelt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560342December 15, 2023
SEAT BELTS
Captains seats in the middle of the vehicle keep having the seatbelts unbuckle by themselves when in use. It does not matter the size of the rider. We replaced the entire assembly with original parts for the driver side captain seat in October by a Hyundai dealer. It continues to be an issue. The right side was cleaned and reassembled. This affects the ability for passengers to be safely restrained while the vehicle is in motion and should there be a collision, we are unsure if they buckle would stay latched.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559206December 8, 2023
SUSPENSION
I was told the problem is the rear shock insulators. Both have been replaced & the noise continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558010December 1, 2023
STEERING, LANE DEPARTURE: ASSIST
The steering wheel on the vehicle would immediately rotate about 10 degrees to the right after starting the vehicle. The steering wheel would then remain in this cocked right position. When driving, the car would pull very hard to the right when letting go of the steering wheel, even following an alignment. This also resulted in the steering wheel being very difficult to turn to the left vs the right. Additionally, this would cause the vehicle to track dangerously close to the right lane lines on the highway when using the lane keep assist feature and forced the driver to consistently pull the steering wheel to the left to track the vehicle straight. I took it to an independent service center for alignment which didn’t correct the issue. I then took it to my local Hyundai dealership for rectification. They recalibrated the steering angle sensor and torque sensor. This corrected the cocked right position of the steering wheel. It improved but did not fully get rid of the right pull and difficulty in turning the steering wheel to the left. I was forced to pay $195 for the steering calibration on a certified pre owned vehicle with just over 10,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557657November 30, 2023
SERVICE BRAKES, SUSPENSION
We bought a Hyundai palisade from them. And as a military family we travel and are placed at different duty stations. When we bought the Hyundai palisade, we also got the bill Navarre warranty, it was our fault for not reading every line about the warranty. The Hyundai palisade is a 2022, sadly the brakes started acting like they were not working. We called them and were told that if we use the warranty anywhere other than at that location, we will lose the warranty and since we had been stationed elsewhere since buying the vehicle, we were stuck on what to do. We had to drive the vehicle risking our lives daily, pump the brakes 5-6 times for it to stop. until we could take it back to that location. We took the vehicle in and just as we thought the brakes were bad due to the master cylinder going out. We were given a small rental that the whole family couldn't fit in, we could have gotten a bigger vehicle if we paid the difference. While we waited on them to get the part in. While waiting we were notified that they crashed the vehicle, we are glad they told us, but the damage is done, and the vehicle will lose some of its value. They gave us a small SUV again so small our whole family can't fit in it. We are so upset with Hyundai and Bill Navarre. We have to sit now and reach out to consumer affairs, Hyundai and the BBB as well as the military because none of this is right. It's not right that people buy a vehicle and when something goes wrong due to the auto makers neglect that we have to suffer for it. Just read everything and be aware because Hyundai and the car dealerships don't care about your safety. Social media will be given notice. We took the car in to them on 11/20/2023 and we are not sure what day they wreck the vehicle, but we found out on 11/27/2023. Who is going to give us the difference of what our vehicle is worth and how do we feel safe getting back into an almost new car that the brakes went out in?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11554691November 11, 2023
SEAT BELTS
The middle passenger seatbelt receptacle that came with the vehicle is the component that often failed. Passengers sitting in this particular seat would often try to put on their seatbelt and it would not catch. Though intermittent, this would occur 1/3 to 2/3 of the time. Passengers sitting in that particular seat (none of the other seatbelts had problems), would often have to try and engage or click their seatbelt "on" multiple times before it would actually catch. In many cases, the passenger would click the seatbelt, and a few minutes later, it would release without touching the release button. We explained the issue to a dealership on multiple occasions but they said they couldn't replicate the issue. Finally, recently, we explained that we would not leave until they fix it. We had to show the dealer how the seatbelt wouldn't engage and we successfully demonstrated its failure. The dealer reluctantly agreed to order a new seatbelt receptacle. Once the new seatbelt receptacle was installed, we have only experienced successful buckle and receptacle engagements. I believe the initial middle passenger seatbelt receptacle that came with the vehicle was faulty and posed much danger, and at some times, caused the vehicle to have been driven improperly when the seatbelt became unengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552907October 31, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Went to leave today, started my car and the dashboard lights (display) was off. Turned off car and restarted, still didn’t come back on after a restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551362October 23, 2023
SUSPENSION
Rear struts are leaking hydraulic oil and a knocking noise is noticeable when going over bumps or pulling out the driveway. This is not normal wear on a car that only has 29800 miles. This is not the result of aggressive driving as we only have it for family use and don’t haul absolutely anything. This is bad design and if not fixed, you could start seeing uneven wear on the tires and probably a blowout. There has so be a recall to replace blown struts and not just components like shock absorbers or anything similar. The whole strut needs no be replaced to avoid uneven wear and knocking sounds and car bounce when going through bumps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550702October 18, 2023
SUSPENSION, WHEELS
Troubling noise from rear suspension/wheel when crossing small bumps at low speeds. It is a clunk/rubbing noise, almost a deep creeking sound. Came on suddenly - first noticed when leaving for work one day. Many weeks to get into dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550523October 17, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
My wife and I were driving on I-81 south of Front Royal, Virginia on 10 October 2023 when our sunroof shattered. Temperatures were mild at the time and we were traveling at normal highway speeds. Nothing impacted the vehicle and there was no warning before the sunroof broke. This is the second time this has happened in this vehicle, the first time having been repaired under warranty by a local dealer. This time we were fortunate to have the sunshade closed so no glass got in the vehicle and we were not injured unlike last time. My wife held the sunshade closed and we managed to pull over safely. We found a car wash and vacuumed as much of the glass as we could and jury rigged a cover out of cardboard and duct tape so we could proceed on our trip. We are now contacting an attorney.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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