Hyundai Entourage Complaints (2008)

73 consumer complaints on file.

#10473876September 5, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE DOOR AJAR WARNING LIGHT ILLUMINATED AND A BELL CHIMED FROM THE CONTROL PANEL INTERMITTENTLY. THE CONTACT ALSO STATED THE DRIVER'S SIDE SLIDING DOOR FAILED TO LOCK AUTOMATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428375October 3, 2011
STRUCTURE:BODY
THIS VEHICLE HAS BEEN TO THE DEALERSHIP OVER 10 TIMES TO FIX NUMEROUS ISSUES WITH THE AUTOMATIC DOORS. ISSUES INCLUDE NOT OPENING, NOT CLOSING, NOT STOPPING WHEN OBSTRUCTED AND EVEN OPENING WHILE DRIVING. FRIDAY SEPTEMBER 30, 2011 THE VAN WAS PICKED UP FROM THE DEALERSHIP AFTER HAVING THE DOOR FIXED WHEN THE DOOR OPENED ON ITS OWN WHILE BACKING OUT OF THE DRIVEWAY. THE FOLLOWING DAY AFTER EXITING THE HIGHWAY AND PULLING INTO A PARKING LOT THE LEFT PASSENGER DOOR OPENED ON ITS OWN RIGHT AFTER IT WAS PUT INTO PARK. EVEN WITH THE POWER SHUT OFF TO THE DOOR WE COULD NOT GET THE DOOR TO REMAIN CLOSED. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP. THE WRECKER DRIVER HAD TO A BUNGEE CORD TO KEEP THE DOOR CLOSED FOR THE TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397115April 22, 2011
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE EQUIPPED WITH KUMHO SOLUS KH16 TIRES, TIRE SIZE P225/70R16 (N/A). WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE FAILURE WOULD RECUR WHEN DRIVING AT VARIOUS SPEEDS AND WAS MOST SEVERE WHEN DRIVING AT LOWER SPEEDS. THE CONTACT DETECTED THAT THE REAR DRIVER SIDE TIRE HAD SUBSTANTIAL TREAD SEPARATION. THE VEHICLE WAS TAKEN TO A TIRE CENTER WHERE THE TIRE WAS REPLACED. ALSO, THE REAR PASSENGER SIDE TIRE EXHIBITED THE SAME DEFECT. THE MANUFACTURER WAS NOTIFIED AND THE TIRE WAS NOT REPLACED. THE FAILURE MILEAGE WAS 19,452. UPDATED 05/24/11*LJ UPDATED 05/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350190August 17, 2010
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE SURGES, THE MOTOR WILL REV UP AND DOWN BETWEEN 500 AND 1400 RPMS ALMOST STALLING. WHEN STOPPED AT A RED LIGHT OR STOP SIGN WITH THE VEHICLE IN GEAR THE VAN WILL SURGE AND MOVE YOU AHEAD 2-3 INCHES WITH THE BRAKES APPLIED. THE VEHICLE WILL SURGE AT DIFFERENT SPEEDS WITH IT IN REVERSE WITH NO ONE TOUCHING THE GAS PEDAL. THE CHECK ENGINE LIGHT HAS NEVER COME ON. THE VAN ALSO WILL ACT AS IF IT HAS NO POWER OR NOT GETTING ENOUGH FUEL WHEN FIRST TAKING OFF THEN IT WILL TAKE OFF LIKE ITS GOT A TURBO. ITS TOUGH TO DRIVE THIS VEHICLE SAFELY AND IT DOESN'T DO IT ALL THE TIME. ALSO HAD PROBLEMS WITH SHAKING IN THE FRONT AT 65+ MPH. PUT NEW TIRES ON AND IT HELPED BUT STILL DOES IT. THE SLIDING DOORS WONT STAY OPEN ON ANY INCLINES ONLY ON LEVEL GROUND. THE BRAKES HAVE PULSATED/SHAKE SINCE ABOUT 10000 MILES. HAD METALLIC RATTLE COMING FROM FRONT TIRES WHEN TURNING BUT ONLY DOES IT ON OCCASION, USUALLY WHEN TURNING AND BACKING UP. THE RADIO VOLUME WILL SOMETIMES LOCK AND NOT TURN UP OR DOWN. IT CARRIES A 10 YR, 100,000 MILE WARRANTY AND CONTACTED DEALER AND HYUNDAI CORPORATE OFFICE AND ARE UNWILLING TO REPLACE ANY PARTS SAYING NO CODE AND CAN'T DUPLICATE PROBLEM FOR THE SURGING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329152May 6, 2010
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATE SPEEDS OF 40-45 MPH, THE DRIVERS DOOR OPENED WITHOUT WARRANT. SHE IMMEDIATELY SLOWED DOWN, PULLED OVER TO THE SHOULDER OF THE ROAD AND CLOSED THE DOOR. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE WITHOUT INCIDENT WHERE IT WOULD LATER BE TOWED TO THE DEALER FOR FURTHER INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE 16,747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323627April 3, 2010
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
I HAVE A 2008 HYUNDAI ENTOURAGE. THE REAR DRIVER SIDE DOOR DOES NOT OPEN OR CLOSE PROPERLY WITH THE POWER CONTROLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303865February 2, 2010
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, STRUCTURE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES, VEHICLE SPEED CONTROL
WHILE DRIVING UP AN INCLINE THE VEHICLE BEGAN TO MAKE A GRINDING NOISE. SHORTLY THEREAFTER THE CAR BEGAN SHAKING, WITH THE CHECK ENGINE AND ESC LIGHTS BOTH COMING ON, THEN A SUDDEN STOPPAGE OF ACCELERATION, AND THEN ENGINE SHUT DOWN WHILE THE VEHICLE WAS STILL IN MOTION. THIS CAUSED THE IMMEDIATE LOSS OF STEERING AND THE BRAKES TO GO SOFT. THE VEHICLE SAT FOR 10 MINUTES BEFORE RE-STARTING; HOWEVER, AFTER DRIVING APPROXIMATELY 100 FEET, THE CAR ONCE AGAIN MADE THE GRINDING NOISE, ENGINE AND ESC LIGHT ILLUMINATION, SHAKING, AND THEN SHUT DOWN. THIS IS THE THIRD TIME SINCE PURCHASING THIS VEHICLE IN MARCH OF 2008, THAT THE ENGINE HAS STOPPED WORKING WHILE DRIVING. THE DEALERSHIP HAS REPLACED A THROTTLE SENSOR TWICE, THE LAST TIME BEING OCTOBER 18, 2009, AND IT IS CURRENTLY IN THE SHOP AGAIN FOR THE SAME PROBLEM. THIS IS JUST ONE OF SEVERAL ONGOING PROBLEMS AND CONCERNS WITH THIS VEHICLE. MOST NOTABLY OUTSIDE OF THE SUDDEN LOSS OF POWER AND ENGINE SHUT OFF DESCRIBED, THE BRAKES HAVE BEEN CHECKED ON SEVERAL OCCASIONS FOR NOISES, VIOLENT SHAKING, AND LOSS OF FUNCTION TO WHICH THE DEALERSHIP STATES THAT THEY ARE NOT WORN OR WARPED OR THIS IS NORMAL FOR THIS VEHICLE. THE TIRES HAVE NO GRIP AND SPIN ON BOTH DRY AND WENT ROAD CONDITIONS MAKING SUDDEN ACCELERATION IMPOSSIBLE AND DANGEROUS.THE VEHICLE HAS ALSO BEEN CHECKED FOR THE LACK OF GAS MILEAGE APPROXIMATELY 13 MPG CITY AND 16 MPG HIGHWAY, WELL LESS THEN THE 19/21 ON THE STICKER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299903January 15, 2010
STRUCTURE:BODY:DOOR
THE SLIDING DOORS REMAIN IN OPEN POSITION WHEN VAN IS DRIVEN. THEY ARE SUPPOSED TO CLOSE AUTOMATICALLY WHILE SOUNDING AN ALARM. NO ALARM SOUNDS AT ALL THEY JUST STAY OPEN AS I TOOK OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298228January 5, 2010
STRUCTURE, SERVICE BRAKES, ELECTRIC, INTERIOR LIGHTING
THE SLIDING DOORS DO NOT OPEN AND CLOSE PROPERLY. SOMETIMES THEY WORK AND SOMETIMES THEY DO NOT. THEY MAY CLOSE HALF WAY AND THEN GO BACK TO OPEN POSITION AND STAY THERE OR GO BACK TO CLOSED POSITION. THE DRIVER SIDE DOOR CLOSED ON ME ONCE WHEN I WAS STRAPPING MY GRANDSON IN, IT HAD BEEN OPEN AWHILE. LUCKILY I HAD THE KEY ON THE FLOOR IN FRONT OF ME AND USED THE KEY FOB TO OPEN IT. THE DOOR DID NOT OPEN AUTOMATICALLY WHEN IT HIT ME, AS I SUPPOSED IT WOULD. THESE DOORS WERE REPLACED A FEW MONTHS AGO. THE SAME THING HAPPENED WITH THE HATCH DOOR, MY HUSBAND CLOSED IT WHILE I WAS REACHING FOR SOMETHING INSIDE THE VAN. I JUMPED OUT OF THE WAY BUT IT HIT ME ON THE SHOULDER AND DID NOT STOP. AS I WAS SLOWING DOWN AT A STOP SIGN THE CAR DID NOT SLOW FAST ENOUGH AND I HAD TO PUSH THE PEDAL ALL THE WAY DOWN TO GET THE CAR TO STOP COMPLETELY. I HAD NO WARNING THAT THERE WAS ANYTHING WRONG WITH THE BRAKES. NO LIGHTS ON THE DASH, NO NOISES, NOTHING HAD HAPPENED BEFORE THAT. I TOOK IT IN THE NEXT DAY AND WAS TOLD IT WAS FIXED AND IT WAS DUE TO HEAT. I HAVE LOST ALL POWER IN THE CAR WHILE DRIVING. LUCKILY, I WAS NOT ON THE HIGHWAY AT THE TIME AND MY GRANDCHILDREN WERE NOT IN THE CAR. I COASTED TO A FRIENDS HOUSE AND STOPPED IN FRONT OF HIS HOUSE AND ASKED WHAT MIGHT BE WRONG WITH THE VAN. HE ADVISED ME TO SHUT IT OFF FOR AWHILE AND LET IT RESET, THEN TURN IT ON AGAIN. AFTER IT HAPPENED A SECOND TIME I TOOK IT IN FOR REPAIR. WHILE DRIVING I HAVE HAD TO ENDURE LIGHTS FLASHING ON AND OFF IN THE CAR. THE OVERHEAD READING LIGHTS IN FRONT AND BACK, THEY TAKE TURNS. THEN THE BEEPING STARTS TOO (THE DOOR OPEN LIGHT GOES ON THE DASH). THAT ALSO TAKES TURNS. SOMETIMES THEY ALL GO ON AT THE SAME TIME AND GO OFF AND ON OR OFF, AND TAKE TURNS GOING ON AND OFF. ITS MADDENING, AND I HAVE TO DRIVE THROUGH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289750October 25, 2009
STRUCTURE:BODY:DOOR
THE AUTOMATIC SLIDING DOOR FOR THE VEHICLE HAVE HAD A NUMBER OF ISSUES IN THE PAST - EITHER RELATED TO NOT OPENING FULLY, NOT CLOSING FULLY OR AUTOMATICALLY CLOSING WHILE OPENING. THE LATTER CAUSES THE DOOR TO CLOSE ON A CHILD'S FINGERS. THE LATEST INCIDENT HAPPENED ON OCTOBER 18, 2009 AT ABOUT 4:13PM. WHILE TRAVELING FROM WILLIAMSBURG, VA BACK TO ROCKVILLE, MD, (ROUTE 64, VA) THE LEFT PASSENGER DOOR OPENED WHILE THE VEHICLE WAS IN MOTION AT APPROX 60 MILES PER HOUR. AS A RESULT, THE DRIVER HAD TO PERFORM AN EMERGENCY STOP ON THE HIGHWAY TO CLOSE THE DOOR. UNTIL THE VEHICLE WAS BROUGHT TO A COMPLETE STOP, THE ADULT PASSENGER IN THE FRONT PASSENGER SEAT HAD TO HOLD ONTO THE CHILD SEATED AT THE OPEN DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282625September 2, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT SPECULATES THAT THE VEHICLE DOES NOT RECEIVE THE GAS MILEAGE THAT WAS ADVERTISED ON THE EPA STICKER. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND A TECHNICIAN CONCLUDED THAT NO FAILURES WERE PRESENT. THE CURRENT AND FAILURE MILEAGES WERE 10000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257959February 8, 2009
LATCHES/LOCKS/LINKAGES
POWER SLIDING DOORS ON VAN START TO CLOSE THEN POP OPEN ABOUT 6; CAR MAKE A BEEPING SOUND AND THE DOORS HAVE TO BE CLOSED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238773August 18, 2008
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL*THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. HE ALSO NOTICED THAT THE RADIO/CD/TAPE DECK WOULD NOT PROPERLY LOAD THE TAPES/CD'S. HE TOOK THE VEHICLE TO THE DEALER ON EIGHT OCCASIONS AND THEY REPLACED THE BATTERY, RADIO, AND THE PURGE VALVE DUE TO A POSSIBLE ELECTRIC SHORT IN THE RADIO SYSTEM. HE RECENTLY HAD THE VEHICLE REPAIRED AND IS WAITING TO DETERMINE IF THE REPAIR WAS SUCCESSFUL. THE FAILURE MILEAGE WAS 126 AND CURRENT MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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