Honda Pilot Complaints (2022)

172 consumer complaints on file.

#11496848December 10, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
We discovered that both right and left rear door locks were not operating properly in our brand new 2022 Honda Pilot Touring, preventing the passengers from being able to exit the vehicle. From the original purchase on Oct 27, 2022, the kids had complained of being unable to unlock and open the rear doors from inside the cabin. After continuing problems, I discovered that once the door locks had been locked electronically, either via the drivers side door switch or the key fob, it was impossible to manually unlock and open the right or left rear passenger doors. Again - the rear seat passengers were NOT able to exit the vehicle on their own. Once all doors had been unlocked electronically via the switch of key fob, then the rear doors could be manually locked and unlocked using the lock tabs by each door handle. We took the vehicle to the dealer on Nov 30, 2022 and they confirmed that the locks were not working properly. (Note at this time, the vehicle had already had the rear entertainment system fail and had been at the Honda World Westminster service facility for five (5) days for repairs and while they replaced the control unit) On Dec 2-3, Honda World Westminster service took 2 days to diagnose and repair the vehicle (now 7 days total in the shop), replacing both rear door lock assemblies (Right Rear Latch Assembly Part # 72610-T5R-A31; Left Rear Latch Assembly Part # 72650-T5R-A31). When we received the vehicle I asked what exactly had failed and how could both locks be inoperable on the new vehicle from the dealer, but they could offer no explanation other than poor quality control. I explained that this was more that simply bad parts, it created a serious safety concern as the rear passengers were essentially "trapped" in the rear seat area as they were unable to unlock and open the doors had they needed to exit the vehicle in an emergency. I also called Honda Corp. and advised of the issue, they created ticket # 13512638
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488039October 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Wednesday 9/28, some cloud cover but nothing on the deck, mild temps, straight highway– traveling on I-90 eastbound at 10AM, and past North Bend and the 436th Ave SE exit, our 2022 Pilot braked suddenly from 70 to about 40 mph accompanied by the red flashing BRAKING light. At that point the West bound traffic is some 100 feet away from the eastbound. We were in the left line with a speed of 70 mph with ACC activated. Just prior, I noticed an ambulance, Westbound, with lights on – in the westbound left lane, as our CMBS went bonkers eastbound. Luckily, there were no other cars near us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484965September 17, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving on highways and interstate the vehicle flashes BRAKE when the is no reason to brake. This happens multiple times per day, in my commute. The 2nd thing (and most dangerous) is the automatic braking. Several times on the interstate the car has done a HARD brake while travelling at high speeds, only there wasn’t a reason for it No other vehicles were in front of us at the time. It has also happened several times on the state road that we drive daily. It’s not. I have contacted Honda and have note heard back as of yet. This is a very dangerous and possibly fatal flaw. The issue is definitely ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480591August 22, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have only owned this car, purchased new from the dealer, for a few weeks. Three times already the Collision Mitigation Braking System has almost gotten me rear-ended (and almost got me punched by one of them who thought I slammed on my brakes on purpose.) -Once was on the expressway when I was changing lanes. I guess the car thought I was too close to the car in the lane I had already left, but it slammed on its brakes anyway causing a car behind me to have to avoid a collision with me. - The second was at a stop light waiting for a left turn arrow. There were several of us in line (obviously in close proximity to each other) and, when the green arrow came on to allow the turn, I started moving and the car slammed on its own brakes. The car behind me had to panic brake to avoid rear-ending me. He then started getting out of his car; furious that I'd just done that. - The third time was again from a stop at a red light, but going straight this time. The light turned green, I started moving, and after a couple seconds the car slammed on its brakes again almost getting me hit. There needs to be a way to permanently disable this feature rather than defaulting to "On" at every start. I will work on remembering to manually turn it off every start-up, and hopefully I can remember 100% of the time before someone gets injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474902July 20, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving on highways and interstate the vehicle flashes BRAKE when the is no reason to brake. This happens multiple times per day, in our commute. The 2nd thing (and most dangerous) is the auto braking. Several times on the interstate the car has done a HARD brake while going interstate speeds, only there wasn’t a reason for it. No other vehicles were in front of us at the time. It has also happened several times on the state road that we drive daily. We have taken it to the dealership and were told it is functioning normal. It’s not. I have contacted Honda and I have a case number with them, but they have failed to contact me when they said they would (2 weeks late) We see this as an absolute danger to our family. We need an advocate. The issue is ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473937July 14, 2022
STRUCTURE:BODY
Our familly was driving down the highway on vacation when there was a very loud noise. I was in the passenger seat and looked back to see large pieces flying off of the car. When we got to a safe place to pull over, we noted that the trim at the bottom of the door, both front and rear had come off of the car. Had we been on the very busy freeway, which we had been a few minutes earlier, these large pieces flying into the air could have hit another vehicle or frightened a driver causing them to cross lanes trying to miss these pieces. The incident was reported to the call center and we were told that it was a known manufacturing default. The dealership denied that there was a manufacturing default and was unsure why we were told that. There was no warning of this incident about to occur. The dealership agreed to repair the vehicle as a "good will" offer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470449June 22, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Doors open while running, car still driving if suddenly open the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466330May 27, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
On several occasions, while driving, my vehicle would not accelerate when I pressed the gas pedal. It stalls and then bursts forward. I have noticed that it is more prevalent when I drive off. I have taken my car to the dealer service center, and they said they could not replicate the issue. My vehicle is available for inspection upon your request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466329May 27, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the freeway my vehicle suddenly brakes without me pressing the brake. There were no vehicles in front of me to trigger the Automatic Brakes sensors.The brake warning light turned on and began flashing. I was almost hit from the back by the car behind me. My car is available for inspection upon your request. I have take my vehicle to dealer service center for other electrical issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461859April 23, 2022
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
I leased a brand new 2022 Honda Pilot and after two weeks of leasing it developed a severe leaking problem with the transmission. The pilot was taken to a local dealer, the local dealer refused service. It was then taken to the original dealer, and the original dealer replaced the transmission. There was some sort of metallurgical fault or defect with the transmission casing, necessitating replacement of the entire transmission. The vehicle had less than 500 miles when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454041February 25, 2022
SERVICE BRAKES
The contact owns a 2022 Honda Pilot. The contact stated while driving at various speeds, the braking system would erroneously activate causing the vehicle to abruptly reduce speed. Additionally, while operating the vehicle, the brake lights would randomly flash on and off. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The VIN was not available. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448719January 24, 2022
SERVICE BRAKES
SUV(Honda Pilot 2022) continues to brake. and lose power after brake pedal has been released causing unsafe and un controlled stopping. ( No warning lights or errors ) We have almost been rear ended do to this. Taken back to dealer to repair after only 200 miles on SUV. Dealer replaced antilock brake module. After repairs SUV seemed to brake normally for about one week then started doing the same thing again but way worse, to the point we didnt think we could make it home. The sticking brakes, loss of power to the SUV got so bad that it was unsafe to operate and was towed to the dealer awaiting another repair...in shop now two times with less then 500 miles for same exact safety issue. This braking issue could possibly cause serious accidents if not remedied soon. Hearing stories other 2022 Hondas are dealing with this issue as well....hoping no one gets seriously hurt if issue is left unaddressed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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