Honda Pilot Complaints (2009)

134 consumer complaints on file.

#10532279July 28, 2013
SUSPENSION, POWER TRAIN
WHEN TO DEALER'S SHOP LAST WEEK AND WAS TOLD THAT THE COMPLIANCE BUSHING WAS LEAKING AND TORN. I RESEARCH THE INTERNET AND NOTED THAT IT IS COMMON PROBLEM FOR THIS VEHICLE. I'M PAYING A STEEP MONEY TO FIX THIS PROBLEM. IS THERE ANY INVESTIGATION GOING ON FOR THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532099July 27, 2013
STEERING, SERVICE BRAKES, SUSPENSION
SHAKING AND VIBRATING OF THE STEERING WHEEL RESULTING IN DAMAGE TO ROTORS. HONDA IS AWARE OF THIS ISSUE HOWEVER THEY HAVE NOT DONE ANYTHING ABOUT THIS. HERE ARE MORE COMPLAINTS BY OWNERS WITH THE EXACT SAME ISSUE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F186D71/36 #40 OF 46 STEERING WHEEL SHIMMIE BY WILIAGBY JAN 22, 2013 (1:47 PM) I HAVE A 2010 PILOT PURCHASED NEW AND HAVE LESS THAN 23000 MILES. THE STEERING WHEEL HAS BEEN SHAKING FOR A WHILE. IT HAS BEEN MORE PRONOUNCE AS TIME GONE ON. SO I WENT TO THE DEALER TODAY AND WAS EXPLAINED IT WAS THE ROTOR BEING WARPED. IT WAS EXPLAINED THE MANUFACTURER WENT TO A SOFTER MATERIAL TO ELIMINATE SQUEAKING BRAKE SOUNDS WITH A HARDER MATERIAL. SO I TOLD THE SERVICER THAT THIS WILL BE A CHRONIC PROBLEM SINCE ALL THE ROTORS WILL WARP EVEN IF I REPLACE THEM OR HAVE THE CURRENT ROTORS TURNED. HE SAID WARRANTY EXPIRES AT 12,000 MILES FOR BRAKE PROBLEMS AND IT WAS MY CHOICE. WOW! I ASK THEM TO STILL CHECK IT AND WHEN THE SERVICE INVOICE WAS PRINTED THE WRITING WAS PERFORM A COMPLIMENTARY VEHICLE INSPECTION INCLUDING INSPECTING THE TIRE PRESSURE AND SETTING IT TO FACTORY SPECIFICATION. NOTHING WRITTEN ABOUT THE STEERING WHEEL SHIMMIE. SO I POINTED IT OUT AND THE SERVICER SAID IT WAS INSIDE THE FREE INSPECTION. THEY KNOW ITS A PROBLEM AND THERE IS A DELIBERATE EFFORT TO HIDE IT. I AM NOT SATISFY WITH THE ANSWER OR SERVICE. THE TECHNICIAN HEARD THE PROBLEM, BUT THIS TIME THEY DUG DEEPER AND AGREED THAT THERE WAS SOMETHING WRONG WITH THE POWER STEERING RACK. THEY REPLACED IT AND MY PILOT IS LIKE NEW! HOPEFULLY HONDA WILL STAND BEHIND THEIR PRODUCT BETTER IN THE FUTURE -- I HAD TO GO THROUGH MUCH FRUSTRATION TO GET MY PROBLEM FIXED. HE GIVES ME A COPY OF THE SERVICE BULLETIN... PROBABLY CAUSE OF THIS PROBLEM : "FRONT SUSPENSION REAR LOWER ARM BUSHING BRACKET IS FAULTY". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526249July 22, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I JUST HAD TO REPLACE THE FRONT COMPLIANCE BUSHINGS IN THIS NEWER VEHICLE. I HAVE FOUND OUT THAT THE HONDA DEALERSHIP IS AWARE THAT THIS IS A VERY COMMON PROBLEM WITH NEWER MODEL PILOTS LIKE MINE. THE COST OF REPLACING THEM IS CLOSE TO $1,000. WOULD YOU PLEASE LOOK INTO THIS ISSUE AND MAKE THE MANUFACTURER RESPONSIBLE FOR THIS DEFECT? MY REQUEST IS TO HAVE HONDA MAKE A RECALL ON THE PILOTS AND REPLACE THE FRONT COMPLIANCE BUSHINGS AND REFUND THOSE OF US COSTUMERS THAT HAVE ALREADY PAID FOR THE REPLACEMENT CAUSING OTHER ISSUES ON THE CAR. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523612July 8, 2013
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH THE VEHICLE BEGAN SKIDDING UNCONTROLLABLY ON DRY PAVEMENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522652July 1, 2013
SERVICE BRAKES, STEERING
AT 60 MPH, THE STEERING WHEEL VIBRATES, AS IF THE ANTI-LOCK BRAKING SYSTEM IS ENGAGED, JUST WITH A SLIGHT TAP OF THE BRAKE PEDAL. THE VIBRATION IS AT A CONSISTENT RATE, AND DOES NOT SLOW WHEN THE VEHICLE SLOWS. THERE IS NO SCRAPING, OR ANY OTHER SOUND COMING FROM THE WHEELS, AND IT IS EASILY DEMONSTRATED. WHILE DRIVING ON THE HIGHWAY, WHILE SLOWING DOWN SLOWLY, THE VIBRATION CATCHES YOU OFF GUARD AS YOU THINK YOU MAY BE DRIVING OVER A RUMBLE STRIP, AND ATTEMPT TO MAKE A CORRECTION IN YOUR DRIVING - ONLY TO REALIZE THAT ITS THE VEHICLE THAT IS HAVING THE ISSUE. THE ISSUE STARTED APPEARING AROUND 32K MILES, AND NOW HAS 39K MILES ON IT, AND HAS ONLY BEEN DRIVEN AROUND TOWN. IT HAS NEVER BEEN ON A LONG RANGE TRIP DUE TO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512676May 18, 2013
ENGINE, POWER TRAIN
PULLED 2009 PILOT INTO MY SLOPPING DRIVEWAY I PUT THE CAR INTO PARK AND ENGINE RUNNING. NOTING REAR CAMERA WAS DISENGAGED. MY HUSBAD AND INFANT IN HIS ARMS WERE 5 FEET AWAY FROM THE REAR SUV. ONCE THE REVERSE LIGHT CAME OFF HE WENT WALKED BEHIND THE TO FRONT OF PASSENGER DOOR. I OPENED THE DOOR OF THE CAR AND SPOKE TO MY HUSBAND WHO WAS STANDING INFRONT OF DRIVER SIDE DOOR. I OPENED DRIVER SIDE DOOR AND WE SPOKE BRIEFLY WHILE DOOR WAS OPEN AND CAR INPAR ENGINE ON. I LEANED INTO THE CENTER CONSOLE TO GRAB COFFE AND I FELT THE CAR ROLLING BACKWARDS DOWN THE DRIVEWAY AND INTO THE ROAD CAUSING ME TO BE TRAPPED BETWEEN DOOR AND THE DRIVER SIDE FRAME. IT DRAGGED ME INTO THE STREET. I HELD ON TO THE STEERING FEARING I WAS GOING TO BE RUN OVER. THE DRIVER SIDE DOOR GOT CAUGHT ON THE A METAL FENCE SLOWING THE CAR DOWN WHERE I COULD FINALLY STAND UP AND RIP KEYS OUT WHILE ENGINE STILL ENGAGED RUNNING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10508657April 18, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED THE BUSHING ON THE LOWER CONTROL ARM EXHIBITED EXCESSIVE WEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505967April 11, 2013
AIR BAGS
HONDA 2009 PILOT MVA 4/10/2010 REPORTED PASSENGER AIRBAG DEPLOYED AND INJURY OCCURRED TO STERNUM AND RIBS. NOTED RECALL OF HONDA FOR AIRBAG IN NEWPAPER AND INTERNET. CALLED 1-800-999-1009 #7 PRODUCT CONCERN DEPT. VIN [XXX] REPORT [XXX] TO HONDA ON 4/11/13 HONDA PILOT WAS TOTALED WHEN HIT BY SUBURBAN GOING WRONG WAY ON A ONE WAY STREET ABOUT 40 MPH. HONDA PILOT WAS GOING THROUGH GREEN LIGHT WITH RIGHT OF WAY. NO UNDERDASH AIRBAG LED TO LARGE AND SHIN HEMATOMAS. SEAT BELTED PASSENGER. MADE REPORT TO HONDA CORP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10474053September 6, 2012
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TAILGATE WOULD NOT STAY OPEN AND WHEN COMING DOWN WOULD NOT STOP EVEN IF YOU WERE LEANING IN TO RETRIEVE SOMETHING. THE REAR HATCH STRUTS FAILED AND THERE IS NO SAFETY MECHANISM TO PREVENT THE TAILGATE FROM CLOSING WHEN THE STRUTS FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464316July 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE BRAKES WERE DEPRESSED AND THE VEHICLE BEGAN TO SHAKE ABNORMALLY. AFTER THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL, THE SHAKING STOPPED. THE FAILURE RECURRED CONSISTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR INSPECTION. THE CONTACT REPAIRED THE VEHICLE BY REPLACING THE TWO FRONT DRIVER AND PASSENGER SIDE ROTORS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 54,000. THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453146March 26, 2012
VEHICLE SPEED CONTROL
WHEN DRIVING DOWN THE INTERSTATE WITH THE CRUISE CONTROL ACTIVATED, A SLIGHT TURN TO PASS ANOTHER VEHICLE SHUT THE CRUISE CONTROL OFF (NO DASHBOARD LIGHT INDICATOR, AS IF YOU SHUT IT OFF). TURNING THE STEERING WHEEL BACK REACTIVATE THE CRUISE CONTROL (DASH LIGHT BACK ON), THOUGH NOT ENGAGED, AS IF YOU HIT THE BRAKES. THE PROBLEM GOT PROGRESSIVELY WORSE OVER TIME; THE 'DEAD' SPOT IN THE CRUISE CONTROL EVENTUALLY DISABLED THE CONTROL FROM COMING ON AT ALL. THE DEALERSHIP REPAIRED THIS 2 YEAR, 11 MONTH OLD CAR FOR $377.00. THE DEFECTIVE PART IS A 'CABLE REEL ASSEMBLY' THAT SHORTED OUT, ACCORDING TO THE DEALERSHIP. I CONSIDERED IT A SAFETY HAZARD; THEY DID NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448067February 15, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT THE WHEELS ON THE VEHICLE WOULD EXHIBIT AN ABNORMAL HUMMING SOUND AND A VIBRATION. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR WHEN THE VEHICLE HAD BEEN RUNNING FOR EXTENDED PERIODS. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES TO HAVE A FRONT AND REAR ALIGNMENT PERFORMED, AS WELL AS THE ROTORS REPLACED. THE REPAIR WOULD LAST FOR A FEW WEEKS BEFORE THE FAILURE WOULD RECUR. MOST RECENTLY WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THE DEALER ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED, WHICH COULD NOT BE CORRECTED. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432634October 24, 2011
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
WHEN STARTING THE VEHICLE THE REAR "HATCH" DOOR UNLOCKS AND PARTIALLY OPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425838September 17, 2011
TIRES
WE WERE TOLD DURING A ROUTINE ROTATE AND BALANCE SERVICE THAT THE TIRES HAD CRACKS IN THE SIDEWALL AND TREAD AREA. WE HAVE EXPERIENCED SEVERAL TIMES SUDDEN AIR PRESSURE LOSS DURING EXTREME WEATHER TEMPERATURE SWINGS. WE HAVE HAD THE TIRES CHECKED FOR PUNCTURES AND THE ALLOY RIMS CHECKED FOR POSSIBLE HOLES OR DEFECTS. I THEN APPROACHED THE DEALERSHIP AND (A MICHELIN RETAILER). BOTH ESTABLISHMENTS INDICATED THEY DID NOT HANDLE ORIGINAL EQUIPMENT WARRANTY ISSUES. I CONTACTED MICHELIN WHO REFERRED ME TO NTB WHICH CONFIRMED THE TIRE ISSUE. AFTER TWO CALLS TO MICHELIN I WAS ABLE TO FINALLY GOT THEM TO GIVE ME A 60% GOOD WILL CREDIT ON REPLACEMENT TIRES. THE TIRES HAD ONLY BEEN ON THE VEHICLE FOR TWO YEARS AND FOUR MONTHS. THEY HAD AT LEAST 50-60% TREAD LIFE REMAINING. MICHELIN WAS MORE INTERESTED IN MAKING EXCUSES THAN TRYING TO ADDRESS THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419633August 16, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE WOULD SHAKE VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. AN AUTHORIZED DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419663August 16, 2011
EQUIPMENT, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
MY 2009 HONDA PILOT TOURING HAD A FRONT RIGHT TIRE SIDEWALL BLOW CAUSING ME TO CHANGE THE TIRE. I AM 55 YEARS OLD AND HAVE CHANGED NUMEROUS TIRES OVER THE YEARS. I LOCATED THE JACK, SPARE TIRE, LOOSENED THE LUG NUTS AND JACKED THE SUV ON THE PASSENGER JACK POINT. AFTER REMOVING THE FLAT TIRE, THE CAR TILTED FORWARD AND FELL OFF THE JACK. THIS WAS A RELATIVELY LEVEL ROAD. REPEATED THIS AFTER SETTING THE PARKING BRAKE AND CHOCKING THE REAR WHEELS AND IT HAPPENED AGAIN. THIRD TIME, SET THE JACK AT AN ANGLE AND AT THE POINT WHERE THE SUV WAS HIGH ENOUGH TO PUT THE SPARE TIRE ON, IT HAPPENED AGAIN. FINALLY PUT A 1-2 INCH FLAT ROCK UNDER THE JACK AND WAS FINALLY ABLE TO KEEP IT GET THE SUV HIGH ENOUGH AND STABLE ENOUGH TO PUT THE SPARE ON. NOTE THAT THE BASE OF THE JACK IS APPROXIMATELY 3 INCHES SQUARE AND THE JACK GOES TO THE MAXIMUM HEIGHT IT CAN TO BE ABLE TO JACK THE SUV. THIS IS THE SAME JACK THAT IS IN ALL OTHER HONDAS. LUCKILY NOONE WAS HURT EXCEPT FOR THE CAR - BENT ROTOR, WHEEL BEARING ALIGNMENT AND ROCKER PANEL PIERCED BY THE JACK. CONTACTED HONDA, GOT A CASE NUMBER, AFTER THE HONDA DEALER HAD PERFORMED REPAIRS CONTACTED THEM. TWO WEEKS LATER SPOKE WITH THE CASE OFFICER AND THEY INFORMED ME THAT THIS IS A WARRANTY ISSUE AND THAT THE CAR WAS OUT OF WARRANTY AND NOT COVERED FOR ANY DAMAGE. THE DEALER SHOULD HAVE INSPECTED THE JACK (NEITHER THE DEALER NOR I KNEW OF THIS) AND EVEN IF THE JACK WAS DEFECTIVE, AS THE CAR WAS OUT OF WARRANTY NOTHING WOULD BE COVERED. I INDICATED THAT THIS WAS A SAFETY ISSUE AND NOT A WARRANTY ONE. THEY INDICATED THAT IF SOMEONE HAD BEEN INJURED, AN ATTORNEY WOULD KNOW WHO TO CONTACT AT HONDA BUT AS AN OWNER, IT IS UP TO THEM WHETHER OR NOT TO HONOR ANY RECALLS OR SAFETY ISSUES. EVEN THE DEALER WAS AMAZED AT THIS! THE JACK IS NOT DESIGNED FOR THIS HEAVY AND TALL OF A VEHICLE, AND HONDA SHOULD DO SOMETHING ABOUT IT BEFORE THE SUV LANDS ON SOMEONE'S HAND, FOOT OR LEG. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395269April 8, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TPMS DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384493February 25, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHIN SEVERAL MINUTES. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE VEHICLE WAS NEITHER DIAGNOSED FOR THE FAILURE NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AS WELL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377065January 18, 2011
STEERING
DIFFICULTY IN STEERING 2009 HONDA PILOT IN PARKING LOT. LESS THAN 40K MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359416October 6, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WASHER PUMP OR PUMPS FAILURE TO OPERATE AS DESIGNED BY HONDA ON 2009 HONDA PILOT; HONDA HAS NO DIRECTIONS FOR CUSTOMERS OR FIXES OTHER THAN THEIR INVESTIGATING. SAFETY OF VISION IS THE ISSUE AND THE LACK OF HONDA TO GIVE ATTENTION TO THIS ISSUE IS A MAJOR CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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