Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11466166May 26, 2022
ELECTRICAL SYSTEM
Random triggered alarming caused during flickering and clicking of dashboard lights leading to battery drainage. Many reports of this same instance occurring with this particular model. It appears to be a faulty keyless control module that now many Americans have had no choice but to pay $800 to replace in the absence of what obviously should be a recall at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465870May 24, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
The Pilot defaults to the automatic engine shutoff when the brake is pressed. Several times, my car would shut off at the stop, but not restart when I took my foot off the pedal. When I'd go to restart the car, pressing the Start Engine button would just turn on accessories - it would never engage the gas/ignition. I'd have to give it a few minutes. I took it to my dealership who replaced the push button ignition. I had googled the issue and saw others had the same issue and warning message about the brake mitigation system, I saw that it was likely related to the brake booster/vacuum hose. I brought it back to the dealer the following month as the shut off had happened again and explained again about finding the brake booster as the issue. They replaced the part and the stall out hasn't happened again. It was never a consistent issue. I don't know what caused it to shut off, as it happened in cold or warm weather. Having to press the brake really hard is not a natural step in driving, so I'm thinking there's something wonky with the system. Even when I remote start my car, I have to press the brake pedal extremely firmly to have it remain started when I go to drive. Otherwise, the car will just switch to the accessory mode. This is a risk because the car defaults to the auto engine shut off when in traffic. If a car is unable to restart when the brake pedal is released, accidents can happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465871May 24, 2022
UNKNOWN OR OTHER
Air conditioning compressor went on my 2016 Pilot. Upon researching, I see that Honda has issued technical service bulletin #19-091 for 2016 - 2018 Civics for condensers that caused the AC to fail. I'm not sure if this is related, but I want to put the information out there anyways as Honda has already addressed an AC issue in similarly aged vehicles. My car has low mileage and is just 6 years old. Compressors should last well past that, and my service person at the authorized dealership said I may be the second he's seen come in that soon with the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465947May 24, 2022
ELECTRICAL SYSTEM
Keyless start/stop button does not work. Honda dealership says it is not active recall but switched was replaced at 88000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465464May 20, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:STARTER ASSEMBLY
Car went into auto idle at stop light and then didn’t start back up. After about 5 minutes and multiple attempts and restarting it finally started. Very dangerous situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463067May 2, 2022
ELECTRICAL SYSTEM, ENGINE
Last Fall I was driving, exiting freeway, I slowed down before I got to traffic light, then my vehicle stalled. I looked down and push the drive button (i had the auto idle-stop on), then pressed on gas, but car would not move. I pushed the start button twice and nothing happened. After a few minutes I pushed the start button gain and the vehicle started. I was in the middle lane and thankfully no one was behind me when this happened. Similar issue happened to my husband last week after car was picked up from Honda dealer for Transmission fluid exchange ( I in passenger seat). We were exiting the freeway going into another freeway, we slowed down because there was bumper to bumper traffic when the vehicle stalled. The vehicle was on auto idle-stop on. My husband pushed the park button, then the drive button but noting happened. Then pushed the start button twice and the car started again, he pressed on the gas and the car moved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462813April 29, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Vehicle stalls and shuts off at a stop when engine idle stop is enabled. All lights on dashboard are illuminated and vehicle automatically sets to N gear. Upon attempting to restart engine, It takes several attempts to put vehicle back into P gear and start engine by pressing the push start button as well has having foot on the brake pedal. After doing so, the vehicle will start up right away and can be driven off normally with no warning lights illuminated on dash. This issue has happened numerous times. When engine idle stop is disabled, it does not happen. Battery has been replaced as well as push start button switch per service bulletin 20-117. Software update for TCM/PGM has also been performed as per set DTC P2638 (torque management feedback signal A range/performance) U1211 lost communication with shifter, U0404 invalid data received from shifter. Dealership has not been able to duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462655April 28, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal with either the Collision Mitigation Failure or Shift to Park and Restart Vehicle messages were displayed on the instrument panel. The contact had taken the vehicle to the dealer several times for the same failure; however, the dealer was unable to duplicate the failure. The contact stated that upon disabling the auto idle-stop feature, the failure did not occur; however, the feature had to be manually disabled each time upon the start of the vehicle. The manufacturer had been notified of the failure but offered no assistance. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462324April 26, 2022
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
Driving the vehicle started to quickly lose power for about 15 seconds and it stalled while at speed on an interstate. Luckily I was in the right lane and was able to pull out of traffic onto the shoulder. The car had all the lights flash on the dashboard. The check engine, the hill assist, the oil, power steering, etc...i mean all the lights. I turned the car off through its power button and waiting about a meeting and attempted to restart the vehicle. It would not restart. I repeated this action. After two more failed attempts i went and opened the hood to check to see if there was a visible problems or potential a lose sensor connection. The engine looked ok. The main sensors were connected. I again tried to restart the car. The car started and drove about half a mile before losing power again. I repeated all of the above. Again. After about 45 mins the vehicle started even though nothing had actually changed. I didn't do anything. I took the car with the check engine light still on to autozone where they plugged the computer in to tell me my fuel pump wasn't working. Code P0087 registered. The next day the computer cleared itself and has been running. My mechanic said Honda had released a TSB pertaining to the fuel pump with new lines. Unfortunately there is a nation wide shortage of those parts so my car cannot be fixed. I feel unsafe. I dont know if the car will work or not. Its terrifying
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461285April 19, 2022
ELECTRICAL SYSTEM
No accident. Keyless warning light on. nothing wrong with vehicle. you tube full of same complaints. some cars are covered and some not. have replaced batteries etc etc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460988April 16, 2022
ELECTRICAL SYSTEM
The vehicle is equipped with idle stop if I don’t disengage it when the vehicle is started. At a stop when the vehicle shuts down if completely shuts down and then you have to shift into park. To restart the vehicle. My radio/ gps unit also goes black and shuts off while I am driving and reboots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460883April 15, 2022
ELECTRICAL SYSTEM, ENGINE
AUTO IDLE SYSTEM FAILS. AUTO IDEL TURNS OFF ENGINE AT STOPS AND FAILS TO RESTART ENGINE WHEN FOOT IS REMOVED FROM BRAKE. MUST RESTART CAR. ERRORS ON DASH WHICH MAY BE ASSOCIATED WITH ISSUE: CHARGING SYSTEM ERROR AUTO ENGINE IDLE STOP SYSTEM PROBLEM KEY FOB ERROR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460233April 9, 2022
STRUCTURE:BODY
On the highway I can see the hood is vibrating and air is getting under it. I had a recall for the hood latch and believe I completed that service but am concerned that it’s still not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458947March 30, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I received a letter in the mail from Honda North America in early 2022 stating that my vehicle/vin was covered under an extended warranty on emissions systems problems. HONDA TSB 20-100. I took my car in to the local dealer, dealer performed a software update, 2 days after software update, all warning lights turn on in dash and do not go away. Check engine light, Power steering problem , hill start assist, vehicle stability control, trailer assist, traction control. Took vehicle back to the dealership. The service advisor takes the car back and when I return a few hours later he states that his technician informed him the injectors must also be replaced when the software update is done. Then I am informed that due to previous salvage history (from 2017) the vehicle emissions warranty extension will not be covered by Honda and I will be required to pay roughly $1,500 for this repair. The TSB states that all 2016 Honda pilots are covered. The faulty injectors were an issue from the factory on every single last 2016 pilot that was produced. The dealership caused these lights to come on and now wants me to pay to fix the additional issues they caused.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458827March 29, 2022
ENGINE, POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 35 MPH, the accelerator pedal was depressed and the vehicle hesitated and started jerking. Additionally, the vehicle occasionally stalled and the failure was intermittent. The contact stated that the check engine, emissions, and stabilitrak warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and it was determined that the fuel injectors needed to be replaced. The catalytic converter and fuel injectors were replaced by an independent mechanic. The vehicle was repaired however, the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458735March 28, 2022
UNKNOWN OR OTHER
2016 Pilot stalled at a stop sign after releasing break and pressing the gas. The engine had been off due to the auto stop/start function and did not restart upon release of break.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458261March 24, 2022
UNKNOWN OR OTHER
My 2016 Honda Pilot is experiencing the same exact issue that is reported for Honda Service Bulletin 19-057 first issued 2019 and again in 2020. I reported to Honda Corp. and the dealer we purchased the car from. They both came back after numerous inquires that our car did not qualify for this bulletin as our VIN was not part of this. Not sure how this is possible, if you look at our car the pictures noted on the Service Bulletin could literally be our car. Would it be possible to inquire and have Honda investigate further as to how our car does not qualify for an issue that is occurring for the 2016 Honda Pilot in White Pearl already but not other VIN numbers thank you for your time regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456726March 15, 2022
ELECTRICAL SYSTEM
Warning light message for keyless start system. Doors won’t lock. Car won’t start at times. I’m afraid I will get stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455401March 6, 2022
ENGINE
Engine doesn't start after idle stop. not able to reproduce the issue when we want. engines stop on highways could be a safety issue. Not inspected by the mechanic. check engine light was on briefly and went away when I completely turn off the car and restart again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455403March 6, 2022
ENGINE
Like most modern cars, the 2016 Honda Pilot has an engine “auto idle off” feature where the engine shuts off when the car comes to a stop. This car has been giving us problems for several years where when you lift your foot from the brake to re-start the engine, the engine struggles to restart or fails to restart at all. When this happens, the driver has to act quickly to out the car in park, and restart the car by pressing the start button. This process does not always go smoothly and you could find yourself in a be panic trying to restart the car while drivers behind you are growing impatient. We had the battery replaced by Honda and they also replaced the engine start button (due to a recall). The issue still persists and is a serious safety issue. When we ask Honda to address this, they simple give up and say there are no error codes and there’s nothing they can do. This problem represents a huge risk for being rear-ended at a stop light/stop sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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