Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11487354September 30, 2022
ENGINE, ELECTRICAL SYSTEM
Start stop failed in middle of intersection. The car died and would not restart without a jump. Battery has been replay and it continues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485972September 23, 2022
ELECTRICAL SYSTEM
Driving in traffic. Idle stop system kicked in to turn off the engine. I let my foot off the brake pedal to turn left in the intersection, and the engine failed to restart after stopping. I put the car in park, and the car would not re-start. Ultimately, I had to turn the car fully off and then back on before it would restart. I was blocking traffic for over a minute with the car unable to restart. There had been several prior instances where the car almost didn't re-start, but this is the first time that it would not restart. I have seen prior notices that the NHTSA ODI is currently investigating this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485986September 23, 2022
UNKNOWN OR OTHER
Auto idle stop malfunctions regularly without any warning lamps, messages, or other symptoms before the malfunction. This causes the vehicle to restart automatically or it requires the driver to restart the vehicle manually. An error message appears on the console screen for less than one second at the time of the problem, but no warning or error messages before or after. This presents a safety issue (i.e., risk of collision) to the driver and other passengers when attempting to accelerate when a traffic light turns green, proceeding after a stop sign , or turning left in front of oncoming vehicles. Service technicians at multiple Honda service centers have reproduced the problem, with the only solution being to replace the battery on two separate occasions (Jan-2020 and Sep-2022). However, the issue pre-dates Jan-2020 but the Honda service center did not perform any repairs after the diagnostic scans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485896September 22, 2022
FORWARD COLLISION AVOIDANCE, ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving, utilizing the engine idle feature, the vehicle would shut down while depressing the brake pedal. The contact stated the vehicle struggled to restart. The contact stated that several unknown warning lights illuminated. The contact had to depress the brake pedal, place the vehicle into the park, depress the brake pedal, and press the START/STOP button several times for the vehicle to restart. The Forward Collision Avoidance system would randomly depress the brake after the restart. The vehicle was towed to the local dealer where it was diagnosed that the battery system needed to be replaced. The vehicle was repaired but the failure persisted. The mechanic informed her of several Forward Collision Avoidance system error messages in the system. The contact stated that while driving and making turns or driving in stop and go traffic with the cruise control activated, the Forward Collision Avoidance system inadvertently engaged. Additionally, while driving over a seam in the road the Forward Collision Avoidance system engaged. The manufacturer was not contacted. The approximate failure mileage was 53,908.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485658September 21, 2022
ELECTRICAL SYSTEM, ENGINE
The vehicle is equipped with start stop feature. The issue is it will stop, then crank for a second or two, but sometimes not restart. It’s a safety issue when you try to move with traffic, but the engine is now off. This issue has been reported to the Honda dealer numerous times over a 4 year period. The starter & battery has been replaced, but the issue still exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485384September 20, 2022
ENGINE, POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated that the while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who replaced the engine heater coil, the fuel injectors, and the camshaft however, the failure recurred. The fuel injectors were replaced a second time however, the vehicle continued to experience the hesitation while attempting to accelerate. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485504September 20, 2022
UNKNOWN OR OTHER
My car often does not start back up at stop signs/traffic lights. I feel very much in danger. It is difficult to get my car to start back up after it fails to start back up. I usually have to press really hard on the brake and even this is difficult to get it to restart. This is supposed to save fuel but I’m so afraid that someone is going to crash into me and put us all in harms way. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484960September 17, 2022
ENGINE
While driving between 30-45 MPH the engine RPM’s will start bouncing by around 500 RPM’s up and down. Usually on flat to slight grade with RPM’s in the area of 1500. The engine will bounce between 1200 up to 1800 RPM’s. Vehicle has 52,000 miles, just started in last couple thousand miles. Doing a Google search I found numerous complaints of same issue. This is a safety issue when the engine will unexpectedly surge or slow down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484969September 17, 2022
ENGINE
Car's auto start feature for fuel savings has failed to function on numerous occasions and required shutoff and manual restart. There is no provision to permanently disable this feature but requires disabling every time car is started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484551September 15, 2022
ENGINE, LANE DEPARTURE: WARNING
When the car stopped at red light, sometimes it can not restart. I got a few time too hard to restart to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484591September 15, 2022
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions without warning, the vehicle stalled. Additionally, the contact stated that a year ago, the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken to the dealer where the battery was replaced and the contact was informed that the Start/Stop switch needed to be replaced. The vehicle was repaired however, the failure recurred. The dealer was notified of the failure and the contact stated that she was informed that there was no fix for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that an appointment was scheduled for September 20th for a diagnostic test. The failure mileage was 89,529.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484601September 15, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that while operating the vehicle, the engine would not immediately restart after the START/STOP feature was activated. The contact indicated that the vehicle occasionally restarted approximately three seconds after releasing the brake pedal. On other occasions, the vehicle would not restart. The vehicle was able to be restarted by pressing the START/STOP button. The cause of the failure was not yet determined. The local dealer was notified of the failure and a service appointment was scheduled. The contact referenced the NHTSA Investigation Number: PE22005 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the same failure listed in the investigation. The manufacturer was not contacted. The failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484603September 15, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
For years, dating back to 2018, our 2016 Honda Pilot Elite auto on/off switch operations has been failing. Vehicle will not restart the engine after its engaged the auto start off. Engine and all components including electrical are off. Dashboard indications light up and essentially we are stalled, at risk of not being able to drive. It requires to place the car into park and restart the engine. This is serious safety issue that could result in being struct by another vehicle without being able to move. I have been taking the car to several authorized Honda service dealerships to address the issue. They have replaced multiple times the auto on/off switch, battery, adjusted values and updated software with no resolution. One dealership claimed to disable the auto on/off switch but this is NOT feasible. With the latest inspection, another local Honda dealership contacted Honda Corp Tech Line for assistance. Once again they instructed the dealer to perform all the potential fixes above and to ignore a code P2638. After investigating this online, Honda and NHTSA have opened an investigation June 2022 on this issue after 220+ complaints. There is no known fix, yet Honda Corp Tech Line informed local dealer to conduct value adjustments yet again, at a labor cost to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484175September 13, 2022
STRUCTURE:BODY, SEAT BELTS
Hood - flutters and wobbles significantly at highway speeds. Per recall check, this vehicle is not included. Seat belt - more of a personal thing, but the driver's seat belt cuts into the driver's neck, even when high of shoulder strap is adjusted. When using a device to help control where the shoulder strap lays, it was found that the driver's seat belt is MUCH shorter than all other in the vehicle. Therefore not allowing the driver to use something to adjust the shoulder portion and still safely check blind spots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484259September 13, 2022
ELECTRICAL SYSTEM
The auto start/stop feature activated while I was at a stop and shut the vehicle off. When I removed my foot from the brake the vehicle stalled and would not restart. Had to place the vehicle in park and apply the brake to get it to restart. The restart took multiple pushes of the start button. This was a busy intersection where I immediately became a hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484261September 13, 2022
ELECTRICAL SYSTEM
Engine fails to restart after an automatic engine idle stop while completely stopped at a stop sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483956September 12, 2022
ELECTRICAL SYSTEM, ENGINE
The engine's idle-stop feature shut off my car while stopped at a busy intersection in urban traffic, and took 15 seconds to restart the automobile. The idle-stop feature kicked in when at an intersection. When I took my foot off the brake to accelerate forward, the car instead turned off. The dashboard prompted me to shift the car into park, put my foot on the brake, and press the engine ignition button. I did so, but the car did not restart, even when I repeated the process 2-3 times. Finally, on the fourth time, the car restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483707September 9, 2022
ELECTRICAL SYSTEM
I own a 2016 Honda Pilot (Touring) model. Upon start-up the idle-stop feature is defaulted to enabled. When the vehicle comes to a stop the idle-stop feature shuts down the engine but leaves some features such as air conditioning and radio running. Upon disengaging the brake, the vehicle should automatically restart. However, on many occasions both on residential and freeway the vehicle has failed to restart and stalled. After putting the vehicle in park and attempting to restart it, it does not restart right away. Because of the stall, the vehicle appears to be left in an indeterministic state making restart more difficult and time consuming. After several tries of applying the brake and pressing the on/off button to restart the vehicle, the vehicle finally restarts. When the vehicle stalls, many of the dashboard lights come on... maybe all of them do. The major safety issue is that the vehicle becomes non-operative on busy streets or freeways. The driver will be required to turn on his hazard lights while trying to restart the vehicle. This failure places the driver and passengers at risk of being hit because it is non-operational in an environment/situation where other motorists believe you should be moving. I have made an appointment with my dealership to have it inspected. The problem has occurred multiple times on both the street and freeway. It is not always easily reproducible but has been witnessed by passengers in my vehicle. There appears to information from the public regarding this type of failure on social media.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483203September 7, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
AUTO START / STOP functionality won't re start engine after it has engaged. Engine won't crank over, multiple dash warnings come on. PUSH START bottom doesn't work, have to put vehicle back in PARK and have to attempt several times to start engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483360September 7, 2022
ENGINE
The Honda Pilot includes an engine-idle stop feature that is specifically for energy savings. When this feature is on, when the vehicle comes to a stop, the engine idles and then is to restart upon release of the brake and by pressing on the accelerator. On a few occasions now, upon coming to a stop, my engine idles, and then when I attempt to press on the accelerator, the engine does not restart, but rather shuts off completely. When this occurs, multiple interior dash lights ignite and it states to shift to park. When attempting to shift to park the engine still does not come on, and rather I have had to wait until I am able to fully restart the car completely. This has occurred unexpectedly while in the middle of city traffic, while at a stop lights, and while at stop signs. On each occasion, it has been a safety issue as the vehicle is idle in the middle of traffic and there is no immediate resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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