Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11490365October 21, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2016 Honda Pilot touring Model Issue: Idle-stop Feature While driving the vehicle and comes on the intersection/stop light when you hit brakes the idle-stop feature will turn off your engine but once you release the brakes the engine wont turn on. To able to turn on the engine, you need to turn off the vehicle by pressing ignition button then you need to press it again to turn on engine (is like starting the vehicle again). Here some stances happened while this idle stop didnt work well. Driver at the back, you're using cellphone, start honking and when they by pass you yelling stop using cellphone. Or simple honk you and when you look they're confused as we're you what's going on. Honda or other people saying its related to battery but even with new battery this still happened. If this will not be fix or resolve soon, this cause an accident. either remove this feature or fixed this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490206October 20, 2022
ENGINE, ELECTRICAL SYSTEM
My 2016 honda pilot will not restart after it idles at a stoplight. This has happened multiple times and is happening more frequently (twice today). Both times today I was in a line of traffic and was in fear that someone behind me would hit me. The dashboard message said to put the car in park but that did not work. I had to turn the car completely off and restart it. The second time it took me three tries to get the car started. The guy behind me was very angry, gesturing and yelling. Road rage is scary too. I had the car looked at several months ago due the same issue and they could not find anything wrong when they ran diagnostics. I cannot recreate the problem on demand. It is sporadic. And scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490049October 19, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2016 Honda Pilot has been experiencing an issue with the auto start-stop system, in which the vehicle's engine fails to restart after a stop and/or the dashboard indicators flash on and off with multiple error codes displaying. This has happened many times on the highway and on streets, one time where it would not restart on the highway and cars were going around me on both sides which was very dangerous. I reported this to Honda corporate and opened up a case, which was open for many months while the Pauly Honda dealer in Libertyville, IL and the Muller Honda dealer in Gurnee, IL tried to diagnose the problem. They ended up trying several fixes, including replacing the battery, but nothing has fixed the issue. The dealer also contacted the engineers at Honda Corporate, and they indicated that they were not aware of the issue and have not been able to provide any fixes. This is still an issue today, and the only workaround I have is to disable the auto start/stop function manually, every time I start the car. Dates: - I checked and we actually brought our car into Muller Honda of Gurnee in September 2021 where we reported an issue where "C/S (customer) feels like it wants to die coming to a stop. Dash lights turn off like vehicle died. All displays go dark." They felt that it was "Caused by: Technician verified keyless remote system problem light on dash. Tech found code B12C5 stored in system. Corrected by (Y9300) (6S100) Warranty extension. Keyless start system error with DTC B12C5. BulletinS". This did not fully resolve the issue. - Then in October 2021 we brought the car into Pauly Honda of Libertyville where we again reported the same issue where "Customer states in eco mode the center screen now goes blank then cycles and comes back on." This did not fully resolve the issue. - Then in the spring of 2022 we brought it back to Pauly Honda as more severe issues started occurring. I also opened up Case #13103604 with Honda Corporate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490074October 19, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
On multiple occasions, but the latest being 10/19/2022, my car will not restart after the auto idle start/stop feature malfunctioned while at a stoplight this afternoon. The battery is not old, and we recently had it checked because it has been doing this a lot lately. It checked out fine when tested. Something is majorly wrong with the electrical parts when this happens. Lights flash, my hazards didn’t even work today, which was very scary and not safe. The only door that would open was my driver side door. This is a huge safety concern and I am now looking for a new car. This has happened at least 20-30 times, but today was the worst. It took awhile to get it jumped off. In the middle of traffic, with my hazard lights not working. Honda really needs to fix this. We took it to the dealership once about this issue and they said nothing was wrong. Please investigate this issue before it causes injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489721October 18, 2022
ELECTRICAL SYSTEM
Stop/start failure. Engine fails to restart after stopping
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489766October 18, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated while driving at approximately 35 MPH, the charging system error light and brake system error lights illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V668000 (Electrical System). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489641October 17, 2022
ENGINE
When driving and stopped, the fuel saving features shuts the engine off to save fuel, it should restart the engine after letting your foot off the brake. At least 25 times now, the car fails to restart. In a panic, you have to put your foot back on the brake, put the car in park, restart the engine by pushing the start button, then put the car in drive before you can resume. This has nearly caused us to be hit by other vehicles that assume you will start to move when traffic resumes. On the interstate there was an accident ahead and the car did this when a semi was moving at great speed toward us with our family. I’m not sure this car is safe. The Honda service department suggested we have valves adjust at a cost of $700-$800 claiming that could help. There are no warning lamps. The car has had the battery replaced in the last year and starts every time, the first time when we begin a trip. Our teenagers can’t drive this car due to this safety issue. This started about a year ago and is becoming more frequent. It happened three times in the last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489490October 16, 2022
ENGINE
Repeatedly, the engine idle auto-stop function fails. The dealership and authorized Honda repair facilities say it is a known issue to them but not acknowledged by Honda. They state it must be due to driver error. When this function fails, it is random and creates an immediate emergency situation. The engine auto-stop feature is on by default. We try to remember to turn it off every time. But when we forget, we come to any stop (light, traffic etc), the engine will go from idle to stall! No notice, no warning, no indicator light. The car will completely turn off with the car in drive. You need to put the car in park, try to restart the car, get back into drive and hope an accident doesn't occur. We have a college teen now who drives this Honda Pilot. Soon to have a High School teen. They do not have enough driving experience to react to something like this. My fear is that a serious accident may incur. Last year this same engine had some type of issue where every light on the dashboard would light up. Apparently a know problem with a defective fuel injection system. We were never notified about this issue from Honda. Honda repaired it at no cost but, it was another know issue about a major engine flaw. Now this auto idle which is going out of control. Honda needs be accountable before fatalities occur. This car is becoming a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489333October 14, 2022
ELECTRICAL SYSTEM
The infotainment screen and system frequently shut off as you are driving down the road. It has been doing it for years and I’ve brought it in to the dealer for them to update the software and other tricks they said they could do. It did not help and the problem is getting more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488866October 11, 2022
ENGINE
About a year after we bought the car the engines fail to restart after stopping, in some cases the jump start was required to get the engine going again. After it happened on the highway a few times we took the car into service and they said it was the battery they changed the battery which cost us a lot of money. After changing the battery it happened over and over again, we took the car again into service and they said it is not related to the battery and that they shouldn't change the battery in the first place. They said it's a software issue and they updated the software and we paid a lot of money and the problem continued. We report the issue every time we take the car to a car maintenance and they say it's a Honda problem and they can't help us (the service we go to is Honda car service). Whenever there is traffic we are afraid the car will stop and we will cause a collision. No warning lights before the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488665October 10, 2022
ENGINE
I was exiting a highway and entering a right hand turn lane. There was traffic in the turn lane and I came to a complete stop. When I stopped my car shut down. I attempted to restart by pushing the engine start/stop button but the car did not restart. It took about 30-60 off trying the butting, attempting to shift into drive and opening/closing the door and trying to restart before I could get the car to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488434October 7, 2022
ELECTRICAL SYSTEM, ENGINE
The start/stop turn the car off and when I tried to restart the car nothing happen. The battery is good and I heard a click sound but it won't start back for a few minutes sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487945October 5, 2022
ENGINE, ELECTRICAL SYSTEM
When at a stop, t he start/stop feature is enabled and the engine shuts off as expected. When I lift my foot off the brake, it doesn't always restart, and I am left stranded in an intersection or at a light, and almost in accidents. Very unsafe. I have to turn it off every time I get into the car. When I forget to turn it off, it always fails to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487960October 5, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that after stopping at a red light the auto shut off feature activated and turned the engine off to consever fued. After releasing the brake pedal the engine restarted but immediately shut off after the vehicle had rolled into the busy intersection. The vehicle would not immdiatly restart. The message "keyless start problem" had displayed. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. . The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487961October 5, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that after stopping at a red light, the Auto Stop/Start feature activated and turned the engine off to conserve fuel. After releasing the brake pedal the engine restarted but immediately shut off after the vehicle had rolled into the busy intersection. The vehicle could not be immediately restarted. The message "keyless start problem" was displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The VIN was not available. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487987October 5, 2022
UNKNOWN OR OTHER
On multiple occasions, the engine fails to restart after the auto start/stop function has engaged. I have previously had this addressed by a Honda Dealer at which time they replaced some parts having to do with the ignition system. The problem is still occurring and the only remedy is to manually shut off the auto start/stop function each time the vehicle is driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488023October 5, 2022
POWER TRAIN
Around 60,000 the transmission started to shift erradically. The key indicator is the tachometer is not steady. My mechanic suggested to change the transmission oil which I did. It resolved the problem, except now at 68,300 thr problem has returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487903October 4, 2022
ELECTRICAL SYSTEM
The idle stop shuts off my engine as designed but then it fails to restart approximately 10% of the time. When this occurs I have to put my car in park, turn off the car completely, turn it back on and put it in drive. While this most frequently happens at stop lights it has occured on the freeway when I have needed to stop. The frequency in which this is happening seems to be increasing. I have already had the start button on the car replaced twice. The issue continues to happen with increasing frequency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487698October 3, 2022
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions while at a complete stop, the vehicle would stall upon acceleration without warning. The vehicle was taken to the dealer where they informed him that the battery was likely the cause of the failure. Upon investigation, the contact linked the failure to the auto Start/Stop switch which was under NHTSA investigation. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000. The contact stated that a maintenance check showed that the battery was actually fully functional and had a full charge. The stalling issue still affects the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487302September 30, 2022
ENGINE
Engine has failed to restart after stopping on multiple occasions. When stopped, the engine shuts off and the dash prompts you to place your foot on the brake and press the ignition button. The engine may start back up after several attempts. All lights on the dash flash intermittently with each attempt to restart the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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