Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11541082August 28, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2016 Honda Pilot. The contact stated while driving approximately 20 MPH, the vehicle lost motive power and stalled. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was then towed to the local dealer who replaced the fuel pump a second time. The contact stated that the failure recurred a third time and the vehicle was towed back to the dealer. The failure mileage was 216,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539239August 17, 2023
FUEL/PROPULSION SYSTEM
at 45.000 miles all of my fuel injectors was replaced due to emission system problem appear on my dash board for free. At 97,000 miles we were on vacation in Houston TX, when the same emission system problem pop up on my dash board. I went to Honda dealership for engine diagnosis-"faulty fuel injectors". Sad thing the replacement fuel injectors are back ordered. So we left the vehicle behind in Houston and we went home with a rental car. 2 weeks after Honda informed me the parts have arrived. The vehicle was brought to the dealership and got fixed. we had it transported back here in Chicago. Back here same emission system problem came up. now they reprogram the vehicle computer. after a day they released the vehicle same error came up. now the Honda dealership says that the catalytic converter should be replaced. Parts and labor totals to $3,200.00. That is so upsetting considering the age of the vehicle and mileage. Suppose to get to 200,000 miles. Major defect on the 2016 Honda pilot that needs to be address by Honda of America and investigated by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538762August 15, 2023
FUEL/PROPULSION SYSTEM
Our Honda Pilot 2016 starting experiencing fuel surging issues in July 2018 and was taken to our nearest Honda Dealership on 7/03/18 in The Dalles, Oregon. Honda stated it was a code C1841-27 which was repaired with no mention of fuel injector extended warranty issues, document included. On September 23, 2023 my car stopped functioning on a busy road way and was brought into our local mechanic. The mechanic determined that the fuel pump failed due to Honda code P0087 (fuel rail pressure too low) and was repaired. Shortly after while driving the car check engine light came on and the car had a noticeable burning smell. The car was towed to our mechanic which in turn told us to have it towed to the Honda Dealership for misfiring counter associating with failing fuel injectors TSB #18-025 code. My vehicle was towed to the closest Honda Dealership and repaired under the extended warranty recall 6E6. The fuel injectors were replaced by Honda on April 10, 2023 under above warranty recall. All documents and extended warranty paperwork was submitted to Honda, however, Honda is stating that they will not cover the faulty fuel pump and cost of towing the vehicle when the fuel injectors failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538376August 14, 2023
ENGINE, ELECTRICAL SYSTEM
Smart Control unit that controls keyless entry, Alarm and ignition will set off the alarm and start this electrical condition that will connect the power and then disconnect the power to the auto. The problem will suddenly go away and then come back again. Its unpredictable and varies in severity. 60% of the time the car wont start when this electrical event is occurring. See this video: https: [XXX] This should be a recall by honda. Acura is having same problem as well: https: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537688August 10, 2023
STRUCTURE:BODY
Roof molding comes loose and flies off while car is in motion on roads. Imposing risk to other drivers on roads. Once removed area is exposed which can result in increase in deterioration of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536312August 3, 2023
UNKNOWN OR OTHER
the auto idle stop stalls and does not restart when you press the accelerator. I have been caught stalled in the middle of intersections too many times to count. Well over 100. It is extremely dangerous in city traffic. Other drivers behind me are honking horns and it takes a while to restart the car.I have narrowly avoided a serious accident at least 25 times. The dealer has been told about the problem numerous times and is aware of this happening with other people with the same car. They check it out and say that nothing is wrong but then it will stall again on the way home from the dealership. You have no warning when this is about to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536345August 3, 2023
POWER TRAIN, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2016 Honda Pilot. The contact stated while at a stop light, the vehicle shut off with the "Shift to Park and Restart Vehicle" message displayed. The contact was able to restart the vehicle and the vehicle operated normally. The vehicle was taken to the dealer and a software update was performed on the transmission but the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that an update on the started software was needed. The update was performed but the failure reoccurred. The vehicle was taken back to the dealer, but no failure was found. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535247July 29, 2023
UNKNOWN OR OTHER
I am having issues with crackling and popping noises in my stereo system. I know that this is a common issue. I understand that there may be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535080July 28, 2023
POWER TRAIN
while driving on highways and streets, car would jerk and transmission downshift or not work, causing a grinding noise within the car. pilot would just shut off and slowing decrease speed by itself. happens many times already and is a safety concern for people who purchased this vehicle. Pilot transmission needs to be recalled before it causes death for people who drives this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534881July 27, 2023
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car got recall from Honda on:  P0420 (rear bank catalyst system efficiency below threshold [bank 1])  P0430 (front bank catalyst system efficiency below threshold [bank 2])  P0300-P0306 (misfire)  P219A (air-fuel ratio variation of cylinder [bank 1, rear bank])  P219B (air-fuel ratio variation of cylinder [bank 2, front bank]) but they fixed for P219A, and P219B only, now it still got issue on P0420 ( Catalyc conventer issue)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533660July 21, 2023
ENGINE
I drive my vehicle with the auto stop on. When I get to a stop light or traffic light and stop the vehicle, the engine shuts off as it should. When I let off of the brake and go to accelerate, the engine appears to start, then shuts all the way off. This happens multiple times during the ride and each time requires engine to be started manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532556July 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This vehicle has had an excessive amount of problems. The electrical system seems to be failing after much maintenance. Determining if there is an electrical short. The car alarm randomly goes when not triggered. The entertainment panel randomly adjusts volume settings and turns on and off on its own. The sunroof has opened and not closed back due to electrical issue. The gas gauge does not add the available fuel correctly after refueling. Sometimes, the gauge remains at zero or the same number. There is a horrible, annoying squealing sound that is coming from the front lower portion of the vehicle when driving. No one, including the dealership, have been able to identify where this loud squealing sound is coming from. Currently, the AC has failed in 120 degree weather. It has been a horrible experience for our family and we regret purchasing this vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531940July 12, 2023
ENGINE
i have a 2016 Pilot touring (69k miles on it now) and have now had this problem 5 times in the past 4 months where, I stop at a signal, the idle stop will engage and shut off the engine, but then it won't start for almost 20 seconds when i keep pressing the start button. Once the engine gets to start, it wont happen all the time but when it happens it creates a safety risk. I tried to get inspected and there is no issue with battery or the remote key fob. Considering the panic it creates for the passengers on the road, appreciate some action is taken to prioritize the fix or recall the parts that might contribute to this shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530974July 7, 2023
ELECTRICAL SYSTEM
Speakers static when on audio but hands free are clear through the speaker
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530597July 6, 2023
ENGINE, POWER TRAIN
Car left us stranded at busy intersection. Auto start system failed to restart vehicle. Car would not restart even after placing car back into park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529781June 30, 2023
ELECTRICAL SYSTEM
Car alarm randomly goes off, then the car alarm goes off, dash board lights up then car won’t start. I bought the car 2/28 and this has been happening not stop since July. Honda said it was the keyless access system and quoted 800 dollar to replace
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528919June 26, 2023
UNKNOWN OR OTHER
The rear view camera doesn’t always work on the display on the dash. When we put it in reverse the screen shows black instead of what is behind our vehicle. This issue is intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527975June 20, 2023
ELECTRICAL SYSTEM
Problem started after fuel injectors were replaced under Recall. Since December 2022/January 2023 alarm Goes off randomly with headlights coming on, honking draining the battery. Many visits to local dealership nothing worked. In March 2023 they order Starter for replacement in this vehicle. I have to open the hood wide open with hook in place every night to avoid honking. The part arrived June 01st, 2023 with charge of CAD $1007.63. All reserved parts were used up as so many Honda Pilots needed this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527791June 19, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
What component or system failed or malfunctioned, and is it available for inspection upon request? The auto stop idle feature in my 2016 Honda Pilot Touring failed to operate correctly. This feature automatically turns off the engine while keeping the electrical systems on. I can make the vehicle available for inspection upon request. How was your safety or the safety of others put at risk? The malfunction of the auto stop idle feature jeopardized my safety and the safety of others. When I stopped at a red light, the engine turned off as expected, but when I pressed the gas pedal to resume driving, all the vehicle's systems shut down. I attempted to start the car by holding the key fob to the Start/Stop button, but it would briefly start and then turn back off. The sudden loss of power and inability to restart the engine left me in a precarious situation. As a result, I was unable to activate the hazard lights, putting me at risk of being involved in a collision or not being visible to other drivers. Has the problem been reproduced or confirmed by a dealer or independent service center? At the time of filing this complaint, the problem has not been reproduced or confirmed by a dealer or independent service center. However, I strongly recommend conducting a thorough investigation by a certified technician to replicate the issue and address it appropriately. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the police who responded to the incident when it occurred at the red light. However, no inspections have been conducted by the manufacturer, insurance representatives, or other parties at this point. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages, or other symptoms indicating a problem prior to this failure. The feature had been working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527348June 16, 2023
ELECTRICAL SYSTEM
The Keyless Access Control Unit (Smart Unit) is defective. After the car is shut off and locked, the dash lights, interior lights, head lights will flicker on and off. The car alarm will also be activated. All this causes the battery to be drained. The work around is to disconnect the battery when parked or not lock the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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