Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11555696November 17, 2023
ENGINE
The vehicle was making a noise when being driven and we took it to Fletcher Honda for diagnosis. They told us there was a safety bulletin out for rod bearing noise but no other information available. Now there is a recall and they say our VIN is not included in the recall but we have rod bearing noise and cannot drive the vehicle for fear the engine will blow out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555150November 14, 2023
ELECTRICAL SYSTEM, ENGINE
I have been receiving a keyless start issue warnning and my battery has malfunctioned as a result of being unable to start the vehicle in a emergency situation is not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553269November 2, 2023
SERVICE BRAKES
At times, when you start the car, on the screen where the radio and Honda link and Bluetooth are a message ( like an email) with a red exclamation point appears. I check the HONDA LINK app and it says that it has to do with the brake system. I drive the car and it stays on or disappears. It will come back and the go away. It happens around every few months since July.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553092November 1, 2023
ENGINE
The short engine block failed while driving the car. Engine experienced problems prior to event such as engine shudder, engine shutoff while driving, and ultimately an engine failure while driving. Honda dealer stated that a failure in the short block is due to a manufacturer defect, but did not identify what the defect is. Having a car shut off while driving is extremely dangerous. Having a car engine fail while driving is also extremely dangerous. Car has been well maintained to all Honda standards. The 2016 Honda Pilot should be investigated for engine shudder, engine shutoff and premature engine failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553116November 1, 2023
ELECTRICAL SYSTEM
On Monday my wife was outside the vehicle with the keys in her pocket. All of a sudden the car alarm went off without anyone touching the vehicle or without her bumping the button on the key fob. Also, on Tuesday morning she walked into the garage and noticed the vehicle’s headlights and taillights were on. The key was not in the vehicle nor did she have it on her. She opened/closed all doors thinking a door was left open. The lights eventually went off. Later that morning she got in the car and it would not start. The battery was jumped and she took it to our mechanic. The battery is fairly knew and after testing it, the mechanic said it had “plenty of juice left” but he did recharge it. While doing other maintenance to the car, he noticed the headlights/taillights coming on sporadically. He could not locate any electrical issue so he suggested I take it to the dealership. This morning (Wednesday) I took it to a Honda dealership and after running some diagnostics, it was determined it was a “keyless entry control unit” issue. The service tech told me he has seen this before in other Hondas and said it is a major safety issue if not repaired. The repair cost me over $1,000, and one I feel Honda should reimburse me for. This was not a normal wear/tear issue (like brakes, transmission, tires, etc.). This is a Honda internal electrical issue that malfunctioned. And as the service tech mentioned, it’s an extremely dangerous issue that causes safety concerns for my family (and other potential Honda owners).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552059October 26, 2023
UNKNOWN OR OTHER
Auto Start/Stop feature has repeatedly struggled to restart car at stop lights. Disabling this feature manually after starting the car is the only way to disable this feature. Initial failures were due to battery wear, but after replacing the battery we still have intermittent issues where the vehicle will not restart after the auto stop feature has shut off the engine. This is very dangerous in traffic or in an intersection when expecting the vehicle to restart when you remove your foot from the gas and it instead shuts the vehicle off and puts the vehicle in park. It can take multiple tries to successfully restart the car after this shut down event. The dealership has not been able to replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551522October 24, 2023
UNKNOWN OR OTHER
I am reporting a problem with the 2016 Honda Pilot audio system. It sounds identical to the reported problems that have lead to a recall for the 2018-2022 models. The system works fine initially, but anywhere from 10 min - 1 hour into driving the system becomes staticky. The static noise starts out low, but quickly gets to the point where nothing else can be heard. This is across all input channels: radio, ipod, XM Satellite, etc.. The system then eventually shuts down and no sound can be heard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551563October 24, 2023
STRUCTURE:BODY
My vehicle had a recall on my car hood because its loose. When you drive it when its windy it moves. I had recall fixed at a Honda dealership in Hutchinson Ks. Now my hood is loose again. I had to pull off the interstate yesterday to try to get it to latch because it was moving, and it was very windy, and I was afraid it was going to blow open on me. I wanted a whole new hood, and I was told I'd have to pay for that myself. I really think a new hood and latch system should be included in recalls with this type of vehicle. Im honestly afraid to go over 65mph in my cars current condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550024October 15, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Unable to open my gas cap door either by pushing the gas opener button by driver side door or manually from the latch located in the trunk. I was running low on gas and am unable to refill the gas. Others offered to help by forcing the gas door open but said they would definitely damage the car. Gas attended looked at it and was unable to open gas door to refill gas tank. Without gas, my car is unable to turn on and drive. My kids were in the car with me and we were stranded. My car did not show any signs of warnings for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549177October 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM
1. The camshaft on the engine, took to a mechanic and Honda dealership, they are both saying its the camshaft. 2. Cannot drive the vehicle because every time I get up to about 20 - 30 mph the shuts off without warning while driving, not even coasting to a stop enough to pull over to a shoulder of a highway, leaving me and my 3 kids stranded in the middle of busy roads/highways. 3. yes, Honda issued a "technical service bulletin" but refuses to fix the issue without causing unnecessary hardship to owners who are affected. 4. The manufacture Honda Co., is aware the Camshaft was "not machined according to spec" based on their own bulletin. 5. No warnings as far as I can tell, it just started happening more and more frequently until I can hardly drive it anywhere without it breaking down. Once it breaks down a bunch of unrelated warning lights come on such as, "Emission system problem, power steering problem, Vehicle stability /assist problem, Hill Start problem, Trailer Stability Assist problem, Road departure mitigation system problem, Keyless start problem, along with the check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548072October 3, 2023
ENGINE
REFERENCING PRIOR SERVICE BULLETING HONDA 20-117 Warranty Extension: 2016-17 Pilot and 2017 Ridgeline Keyless Start System Error with DTC B12C5 This failure continues to occur but Honda will no longer cover since mileage is greater than 125,000 miles. The time is within the limits. This appears to be a known issue which is why the service bulletin was issued. My car has now had this issue but it wont be covered since I have 140,000 miles on my vehicle. Yet if its a known issue , its a known issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547058September 28, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that the PUSH-to-START button was inoperable intermittently. There was no option to start the vehicle with a key. The key less start error message was displayed. The contact called the local dealer, who stated there was no warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty extension coverage on the vehicle for the failure. The contact stated that the failure was related to the START/STOP switch assembly located under TSB: 20-117. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546326September 25, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
While driving at freeway speeds of 80 mph, and while passing a vehicle, Engine wants to temporarily slow (like it's dropped a cylinder or two), and the car will NOT speed up. Then engine warning light starts to blink, Emissions Problem light starts to blink, then car downshifts several gears and slows dramatically - or will rev at 4500-5000 rpm. ON THE INTERSTATE! DRAMATICALLY UNSAFE. I've reported this to my dealer, Penske Honda in Carmel, IN - and they can't resolve any issue or see a stupid "error code". This has happened three times in past 3 years. IT"S TERBBYLY UNSAFE. Car goes from 80 to 60 and engine and transmission go on the blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546330September 25, 2023
ELECTRICAL SYSTEM, ENGINE
Engine Auto Start failure at stop-light. Total vehicle shut-down instead of just the Engine Auto-stop/start. Happens several times annually - first noticed probably in 2021. Then can't restart car until I manually "Turn-off" vehicle. It's crazy - at a stop light and the car then car wants to fail when I release from the brake - when the light turns green. Have cars behind me honking. It's a major vehicle safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545850September 21, 2023
UNKNOWN OR OTHER
the auto engine idle stop repeatedly malfunctions causing the stopped car to not start up when it is time to go. It takes several seconds to restart the car and, in the middle of an intersection, this is very dangerous. It has happened numerous times. The dealer repeatedly says that there is nothing wrong with it. There are no warning signs when this happens. I am reporting the date of the last incident below
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543948September 11, 2023
STEERING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
WHILE DRIVING HOME, ABOUT 30 MPH, MULTIPLE WARNING LIGHTS CAME ON, TRANSMISSION FEELS LIKE IT IS SHIFTING ODDLY, THE STEERING GETS HARDER TO STEER THE LONGER YOU DRIVE AND IT GOT HARDER TO BREAK LIKE THE BRAKES WERE FREEZING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543974September 11, 2023
POWER TRAIN
When driving vehicle between 20 to 60mgh the vehicle judders. The vehicle almost feels like it's going to come out of gear. The vehicle also seems to not speed up or react to the accelerator. This being an SUV that my wife and kids drive everyday seems to be a very high safety issue for our family. If this vehicle does not accelerate in time or shift in time it could potentially put my family in harm's Way. And the other vehicles involved as well. The dealership has inspected and acknowledged that there is a problem with the transmission shifting or shuttering. But they only say that the transmission needs servicing. I service the transmission at the Honda dealership 10 months ago and it's reoccurring again. A 10-month transmission service and it reoccurs seems to be excessive. Attached is a Honda service bulletin that I found and mentioned to the dealership and American Honda. They mentioned to me that my VIN number is not covered by this Service Bulletin. The bulletin States all VIN Bulletin # 17-015, #16-091 February 18, 2017 A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission is not damaged by this judder. The judder was caused by deteriorated transmission fluid. The transmission fluid deteriorates quicker than expected when it is exposed to intermittent high heat loads under specific driving conditions. A software update is available to maintain the transmission fluid temperature within the desirable range under all driving conditions and eliminate the potential for this judder. There are two bulletins referring to this subject: x 17-014 - 2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch. American Honda customer service says that my VIN # is not cover by this Service Bulletin # 17-015, dated February
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543356September 8, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions while driving at various speeds, the emissions warning light illuminated. The light was illuminated for approximately five days and then disappeared. The contact stated that on several occasions while driving at various speeds, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to a dealer to be diagnosed but was not repaired. The manufacturer was notified of the failure. The failure mileage was 123,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541723August 30, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
vehicle died/lost power on interstate traveling near 75mph in heavy traffic. warning lights on dash came on. trying to maneuver through traffic to get to the side of the road was very dangerous. car taken to dealership and had a P0716 CODE stored in the computer. was told that there was a TSB for the issue but it was no longer in effect. they said it needed a TCM update. this is not an TSB issue but is a safety issue that should be addressed with a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541354August 29, 2023
ENGINE, EXTERIOR LIGHTING, STEERING
My 2016 Honda Pilot was recently repaired as the Cam-Shaft had move within the care engine. My car has 109,000 miles on the vehicle, and should not have this issue given the cars age and the way that the car is driven. I am a suburban mom, who drives the car to work and with both of my children within my car. This put my entire family as risk driving within the care and could have hurt other drivers if the malfunction happened in the middle of the free-way or otherwise. The vehicle was inspected by the Honda Dealership for the issue. The vehicle has all of the dash lights flashing and the car was driving erratically, so much so that mid driving the car, it we were in a near miss accident due to the mechanical malfunction. The 2nd issue that has presented itself, it the start and stop button within the vehicle. It is a known defect to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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