Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11575124March 3, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN
1) First and most annoying is the start button displays code on the screen "keyless start system problem ". Its done it for about two three now. There is no recall for my VIN. 2) Back wheels brakes make very loud kicking noise when car put in reverse and moves in reverse. It started 4 years ago. I took it to dealership and they said breaks are fine and they don't know why its kicking. In cold weather break sensor displays warning "apply break before putting in park" while breaks are applied. So it can't sense that breaks are applied. 3)blue ray DVD player quit working years ago. 4) Transmission is jerking when switches to third gear. This car has 56000 miles. 5) Roof molding in the front came off while driving. The clips somehow broke and it flew away. This car has been parked in the garage during the day and driven carefully with all needed oil changes and one owner. It should not have this problems. 6) the tires fell apart when car was 4 years old with about 25000 miles on it. The dealership said they don't know why and its was not normal. The top of the tires pilled off in chanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575093March 2, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The car just stopped while being driven in the freeway around December 2022. It was towed to the dealership and they said that the engine "seized." We wrote a letter to Honda and they said that it was our fault (car has very little miles- it's a family car). The engine light was never resolved even after engine was replaced. Honda then came out with a recall for 2016 Honda Pilot for engine seizing but they said my VIN did not qualify although this was the exact same issue. I tried reaching out with them to no avail. I am afraid to transport my children in this vehicle and I have already spend over 10k fixing it. It also feels unethical to sell the vehicle knowing it's defective. If possible, please look into the VIN's that are part of the recall since I am afraid there are a lot more cars driving in the freeway from the manufacturer that has the same issue which pose a safety concern to the passengers and the cars around it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574531February 28, 2024
STRUCTURE:BODY, ENGINE
hood cracked due to excessive vibration over the years from late 2015 until latch was repaired by Honda in 2021. Due to the number of years prior to the repair, the hood has cracked and could potentially fall apart or fly up and block the driver's vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573758February 24, 2024
UNKNOWN OR OTHER
getting intermittent exhaust fumes inside the cabin. co2 and other exhaust gasses getting inhaled by my family
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572639February 18, 2024
ENGINE
I drive have a 2016 Honda Pilot. On a trip from Overland Park, KS to Denver, CO, I exited the interstate and noticed a ticking sound. Turned the radio down, shifted into neutral and accelerated the engine a little. The sound I was hearing accelerated with the engine. Before getting to my destination, the engine light illuminated and an emission warning. I inspected the engine at my destination and the noise is coming from the front of the engine. I took it to an independent repair shop in the morning. They gave me an estimate to remove & replace engine assembly complete - used $8,733.60 or remove & replace short block - New OEM $13,282.63 I did not feel comfortable pursuing repairs in Denver. With the vehicle being unreliable to drive home, I rented a moving truck, trailer and towed the Pilot home. I found in an online chat group, [XXX] that other Pilot owners have has the same issue and a Recall was being issued from Honda due to improper bearing clearance issue. Honda Service Bulletin [XXX] I took the Pilot into Honda Dealership and they said internal noise coming from the lower part of the engine, main bearing failure. Gave me an estimate for a used engine $8,924.70 or new short block $10,694.24 plus $250. Recall was released after the 1st of the year, NHTSA Recall No. : 23V-751 My Pilot fall out of recall being manufactured in February. Less than 7,000 miles ago. I had to replace a cam in this engine and Honda America assisted with repairs as it was abnormal for a cam to need replacing around 100,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571926February 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571501February 12, 2024
ENGINE
The engine shut down while driving down the highway with no warning. We thought it was just a dead battery but found out from the dealer that the connecting rod in the engine shattered without explanation. The check engine light NEVER came on and there were no other sensory warnings that there was an engine issue. The car has only 81,000 miles and has a solid, documented service record with the dealer so this engine failure was a total surprise. The engine shut down while driving down the highway with no warning. We thought it was just a dead battery but found out from the dealer that the connecting rod in the engine shattered without explanation. The check engine light NEVER came on and there were no other sensory warnings that there was an engine issue. The car has only 81,000 miles and has a solid, documented service record with the dealer so this engine failure was a total surprise. It put the driver, my [XXX] daughter, in danger as the car shut down on a highway at night without warning. She safely pulled the car over to the side of the highway within a construction zone and waited alone in the dark for me to pick her up while cars were passing at highway speeds. This breakdown could have resulted in an engine fire again without warning. The Honda dealer inspected the engine and took photos of the broken connecting rod. I have sent a customer service request to American Honda with the pictures, maintenance records and diagnosis of the issue given by the dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570992February 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated while driving at 55 MPH, the engine made abnormal clicking sounds and was shaking while accelerating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The independent mechanic recommended that the contact wait to see if the vehicle was included in an upcoming recall. The vehicle was then taken to the dealer, and it was recommended that the rocket oil pressure switch and an oil change be performed. The vehicle was previously repaired however, the failure persisted. The vehicle was not repaired due to the independent mechanic recommending that the contact wait for a recall. The contact referenced NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the failure and stated that assist might be provided under a Good Will Program. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570838February 8, 2024
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owned a 2016 Honda Pilot. The contact stated while driving approximately 35-40 MPH and approaching the red traffic light, she depressed the brake pedal to come to a complete stop. The contact noticed smoke coming out of the cowl of the vehicle. The contact then turned on the AC and smoke came through the A/C vents. The contact opened the windows. The contact stated that the smoke became thicker and brownish while pulling into the parking lot of a nearby shopping center. There was no warning light illuminated. The contact parked and turned off the vehicle. The contact then noticed that there was a hole in the middle of the hood, and there was a flame coming through the hole. The contact stated that the hood and the windshield became engulfed in fire within 3 minutes even though it was raining. The fire department extinguished the fire, and police officers arrived at the scene, but the contact did not know whether a fire department report and a police report were filed. The vehicle was towed to a tow lot, awaiting to be totaled. The local dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 51,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11569916February 5, 2024
ENGINE, SUSPENSION, UNKNOWN OR OTHER
I was driving my vehicle on the highway at approximately 70 kph when the engine seized and all of the warning lights in the dash went out simultaneously. The car would barely accelerate but I was able to pull over and get it towed to a shop. The shop diagnosed total engine failure as a result of tension rod shavings showing in the oil filter. I researched recalls for my model & year and found November 13, 2023 NHTSA CAMPAIGN NUMBER: 23V751000. Although my specific VIN is not yet included, both the model/ year and symptoms of the issue match exactly with what happened to me. I urge you to include my VIN in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570121February 5, 2024
ENGINE, ELECTRICAL SYSTEM
happening more if we left it on, as default, all the time. We have reported it to our dealer, they "cannot replicate" it and claim "that's unusual" despite knowing there is a massive recall for this exact issue. They claim it needs a tune up, and we fear that your 1% of cars effected estimate is off and not including many more cars being effected by this. This Auto Idle option needs an override that could save lives. Please re-open the investigation, press Honda for information they may not be sharing from their dealerships regarding the extent of this (they're probably not documenting each time someone complains about this, since they can't "replicate it.") Help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569553February 2, 2024
ENGINE
When going a consistent speed, the engine RPM flutters up and down which jerks the car back-and-forth while going around 40 mph. Independent mechanic said there’s something wrong with the VTEC system and one of the cylinders is not getting enough air
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568910January 30, 2024
ENGINE
I was driving and the engine was making noises and started losing power. I heard a loud noise and the engine died. There is a recall on these engines. and my car is the year make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568479January 29, 2024
ENGINE
Hi Sir/Madam, Wish you are going well. I own a 2016 Honda Pilot Touring AWD . Recently on [XXX] while i was driving in it with my family to New York airport the engine suddenly started making some noise and before we could pull over the car to the shoulder the engine got fire , fortunately we escaped by jumping out from the car as soon as we were on shoulder. The car was then towed to the service station and after inspection the service station informed that this is a case of engine failure due to crank shaft connecting rod failure. For repair the engine needs to be replaced and the estimated cost would be around $7000. I checked for 2016 Honda pilot recalls and saw this latest recall XG1 and GG0 which describes the same issue . However, my VIN No. does not show any recalls. Request your kind advice as i am not in a condition to afford the repair, the insurance does not cover this and i am stuck as i cannot to go anywhere without car. Is there any way i can get the car repaired free of cost by Honda ? Do i need to file a lawsuit for that? A Recall law suit is possible? Can I include claims for defective vehicle and negligence as I got the vehicle serviced from Honda Service station recently and they didn’t checked/informed for this issue causing fatal safety concern for my entire family. Looking back for your kind advice. Wish you a wonderful day. Thanks & Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11567308January 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle audio has a kind of its own, on/off/ up/ down all without touching the screen or buttons. Goes all the way to max volume without warning. Definitely a safety risk when you are not expecting noise at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566908January 22, 2024
ELECTRICAL SYSTEM, ENGINE
Severe risk of carbon monoxide poisoning. At 5:00 am in the morning the alarm on my car went off by itself and there was no way I could turn it off or even start the car. I finally disconnected the battery to stop the car and later reconnected the battery assuming the issue was gone. When I went back to check on the car later, found that the car had started by itself and the garage was full of fumes. I installed a carbon monoxide sensor in all rooms and parked the car outside. The car now randomly tries to start itself(and all warning lights go on and dash indicates an error with all systems) and when it does start(by itself) there is no way to shut it off except for disconnecting the battery. The car is now at the dealership but a quick google search reveals that this is a frequent issue with 2016/2017 Honda Pilots and a part - 38320-TG7-A420 (remote control unit) needs to be replaced and that this part is under serious backorder nationally (indicating a serious problem). Requesting NHTSA to investigate this issue and part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566941January 22, 2024
FUEL/PROPULSION SYSTEM
Had a indicator light for "Emission System" come on. Used fuel injector cleaner on next fill up and the light went out. Light came on again a few weeks later. Ran another bottle of injector cleaner and once again the light went out. A couple of months later the light can back on and the car gave an audible warning to pull over and shut off the engine and to make sure we were not near an ignition source. After a short time with the car off it was restarted. The "Emission System" light stayed on but the car drove ok. We took the car to the dealer. They checked everything and said that the issue was the fuel injectors needed to be replaced. They told us the parts are on a "National backorder" and they have no idea when they will become available. The car is undrivable and remains at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566949January 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated while driving at various speeds, an abnormal knocking sound was coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where it was discovered that the engine was damaged due to excessive wear of the connecting rod bearing. Upon investigation, the contact discovered NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) which was linked to the failure. The vehicle was also taken to an independent mechanic and the failure was verified. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567106January 22, 2024
ELECTRICAL SYSTEM
The entertainment/audio/entire media system malfunctions after 25 minutes of driving, causing extremely loud static that gets louder and louder to the point that you can’t hear yourself think. After several minutes of static the system sound dissapears and cannot be turned on until the vehicle is left off for an underground amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566532January 19, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
My engine broke and the 2016 Honda Pilot awd engine locked up and the dealership is saying it’s the same issue as the 2016-2019 recall. Also I own a 2008 Honda element awd windshield cracked. The recall for every Honda Element year except 2008. 2003-2007, 2009-2011. That doesn’t make since either. Phone [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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