Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11610325August 22, 2024
UNKNOWN OR OTHER
A few years ago, I reported a problem with my car's auto idle stopping, causing the car to stall, and taking a few minutes to restart. Honda offered to update my software to fix this issue, which I did last March. Today, driving, the car stalled again. The issue has not been fixed with the software update. Again, after stalling, the car needed to be put in park and started again. This took a few minutes. I was in traffic, and numerous cars behind me honked and were frustrated. A few weeks ago, we drove the car on a very slow, crowded freeway. I was extremely concerned the same thing would happen. I have three teen drivers. We were so concerned about this issue that we purchased a new car for them (we would not have otherwise). This cost us a significant amount of money. I am anxious each time I drive our Pilot. I am concerned that some day someone will rear end me, or I will encounter road rage over not being able to move when cars are lined up behind me. Please, please require Honda to deactivate the auto idle feature or recall this vehicle. I do not feel comfortable selling it to someone else, but really don't want to drive it. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607508August 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On several occasions in 2024 1 - 2 months apart I have been stopped at a light in my 2016 Honda Pilot I have around 150,000 miles on it. The car will stall out and I can barely make it to the side of the road. All the dashboard lights come on Vehicle Stability Assist Problem, Power Steering System Problem, Emissions System Problem, Road Departure Mitigation System Problem, Trailer Stability Assist Problem, Hill Start Assist Problem. I had the Catalytic Converters changed about 2 months ago at a cost of $3,000 and this is still happening. Once the battery is disconnected the codes go away and the car drives fine for a while, but not this last time. We had AAA come out and put a new battery, they AAA service drove off, I pulled out 3 feet and the car cut off again and all the lights came back on and the car would not move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607346August 8, 2024
ELECTRICAL SYSTEM
After coming to a stop at a red light, the engine auto stop engaged as normal. About a minute passed, and when I took my foot off the brake and tried to start driving, the engine did not start again. The screen on dashboard the said to switch to park and turn the car off. This car has already received the PGM-FI roughly a month ago, after this happened previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605897August 1, 2024
SEAT BELTS
The seat belt on the driver's side is too short. I can barely get it to fasten and when I do I have no ability to move. I can't lean forward to look for traffic, light changes, etc. This seems to be a problem as I went on a Honda forum and others experience the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605900August 1, 2024
STRUCTURE:BODY
When I reach interstate speeds the hood starts to rattle and makes a very loud noise. It shakes as if it is going to come open. It also does then when I am behind a large tractor-trailer where the wind coming off whips the front of my care. I have checked to see if the hood needed a height adjustment but that isn't the issue. It is up as far as it can go and if I lower it any it gets even worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605921August 1, 2024
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving at an undisclosed speed, an abnormal sound was coming from the front of the vehicle. The vehicle was taken to a local dealer, who diagnosed the vehicle with a defective rod bearing. The contact stated that as a result of the failure, the crankshaft failed to rotate correctly, and the engine failed. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-097 (2016–19 Multi-Model Connecting Rod Bearing Stop Sale); however, the vehicle was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604917July 27, 2024
ELECTRICAL SYSTEM
2016 Pilot has an annoying issue. When it is turned off, the panel lights flicker. You can hear the relays clicking behind the panel. The headlights come on. Often the car alarm randomly goes off. They want to charge us $800 to replace the Keyless control unit. and nothing was resolved with this issue. It seems they are just throwing darts at possible solutions. They won't guarantee this will fixe the issue. They will not refund us the $800 if this part isn't even a problem ;-( To our knowledge, we don't think we have had the issue occur when the car is unlocked. It doesn't happen every time the car is locked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604834July 26, 2024
ENGINE
At 86k miles, the engine lost all power and abruptly slowed the vehicle with fast moving cars behind. Vehicle eventually stalled in the middle of the intersection. The car has always made a slight ticking noise, but on this drive, it rapidly worsened before stalling. Cars traveling behind could have crashed into the rear of the vehicle, or we could have been broad sided while stuck in the intersection. The dealership inspected the car and said the crankshaft bearing is bad and the whole engine needs to be replaced. They determined this purely by sound. They did not do any other inspection of the engine or oil. This leads me to believe this is a known and common problem that put my family in danger. I now have a used engine installed, and will likely be experiencing this same situation in the near future after reading so many others with this engine having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604589July 25, 2024
ENGINE
**Description of the Problem:** I am experiencing significant engine issues with my 2016 Honda Pilot that seem consistent with the problems described in the recent connecting rod bearing recall, yet my vehicle is not included in the current recall. **Component/System Failed:** - The component that appears to have failed is the connecting rod bearings within the engine. - The vehicle is available for inspection upon request. **Safety Risk:** - Persistent rattling and knocking noises from the engine area indicate potential connecting rod bearing wear, posing a significant safety risk. If the connecting rod bearing fails, it can cause the engine to seize, leading to a sudden loss of power while driving, which could result in an accident. **Reproduction/Confirmation:** - I have reported these issues to the Honda dealership multiple times. Despite my concerns and detailed descriptions of the symptoms, the dealership has been unable to diagnose the problem definitively. - The problem has not been conclusively reproduced or confirmed by the dealer due to the vehicle not being included in the recall. **Inspections:** - Inspected by Honda dealership multiple times, but the issue was not confirmed due to VIN exclusion from the recall. **Warning Lamps/Messages:** - No warning lamps or messages. Symptoms include persistent engine noise, which first appeared a few months ago. **Additional Information:** - Many 2016 Pilot owners have reported similar issues on forums like [XXX] , suggesting a broader problem beyond the current recall. **Request for Action:** Given the symptoms and the existing recall, I request NHTSA investigate expanding the recall to include more VINs with similar issues. This would ensure necessary repairs and prevent potential engine failure and safety risks. Thank you for your attention. I hope a thorough investigation leads to including more affected vehicles in the recall for overall safety and reliability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603802July 22, 2024
ELECTRICAL SYSTEM
The keyless control unit module is malfunctioning, causing the car to attempt to turn itself on, and the car alarm to go off constantly. This problem has occurred multiple times and has been inspected by the dealership mechanics. The issue comes with no warning lights, messages, or other indication forms. The dashboard lights up and there is no odometer reading, the MPH is not displaying or any other functions within the dashboard. The mechanic shop received the error "Data on keyless access control unit reach ignition voltage at 25 volts internally". According to the Honda corporate office, there are no recalls regarding this issue. I had the same problem back on [XXX] and Galpin Honda located at 11151 Laurel Canyon, Mission Hills, CA 91340 performed Campaign 20-117-6S100-2016=17 Pilot Ridgeline Start/Stop Switch - Keyless system problem and replaced the engine start/stop switch. I called the Dealership multiple times and was finally able to speak to the Service Manager, Peter Melendez, who was not able to approve for my car to be inspected free of charge. Please note that I have had multiple electrical issues including the sensor system which I had to pay out of pocket. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603875July 22, 2024
ENGINE
The contact owns a 2016 Honda Pilot. While the contact's daughter was driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart. The vehicle was towed to an independent mechanic and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted and made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603625July 21, 2024
ENGINE
2016 Honda Pilot EX with 131,000 miles - Connector Rod Issue On [XXX] while driving (40 mph) I heard a loud noise in the engine. The engine then proceeded to smoke profusely that I thought it was on fire. I immediately pulled the car over to the side of the road and shut the engine off while smoke filled the area. After a quick investigation with police who stopped to assist I realized ALL the engine oil leaked all over the road. The car was then towed to Clinton Honda in Annandale, New Jersey where after their mechanics performed a diagnostic it was determined the "Connector Rod" broke and went through the engine block. Clinton Honda informed me it would require a new motor ($5k) and labor ($4.5k) to resolve the issue. Since it was no longer under normal / extended warranty Clinton Honda was unwilling to repair the vehicle at their expense. I then proceeded to research the issue on the internet and discovered Honda did issue a Recall for this problem. However, my VIN did not fall within the numbers identified on the Recall. After doing a little more research I discovered that numerous Pilot owners experienced the same issue but their cars didn't fall within the impacted VINs on the recall and Honda Corporation did nothing to assist. Clearly Honda Corporation dropped the ball in accurately identifying the affected cars. On Friday, July 19, 2024 I filed a complaint with Honda Corporation to assist with the matter, but I am not very hopeful that they will do anything for me either. My car was always very well maintained and all the service was performed by Clinton Honda on schedule. Please help!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603517July 20, 2024
ENGINE
On July 11, my engine failed on my 2016 Honda Pilot EX-L AWD. My car has 95,000 miles. I had no warning lights or messages prior to complete failure. While driving, out of the blue, the engine started to make rattling noises and sounded horrible. When I was trying to accelerate and merge onto the interstate there was no get up and go. It was very scary for my daughter and I. I immediately got off the highway as soon as I could and approximately 10 minutes later the car stalled out on the side of the road. I had it towed to the Valley Honda dealership where I bought it and have done ALL my regular and recommended maintenance. They diagnosed that the rod bearing broke in cylinder 6. My car is still currently at the Valley Honda dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600780July 10, 2024
ELECTRICAL SYSTEM
I have a 2016 Pilot Touring that is giving me a perplexing problem. After having the audio system turned on for a few minutes (regardless of whether the car engine is on or off), I start hearing static noise - faintly at first, then it builds louder and louder until it overcomes whatever I was listening to. It happens whether I am listing to radio, iPod, Bluetooth, or phone. Doesn't matter whether I am listening to music, podcast, or audiobook. The static is in front and rear, left and right. It gets so loud that finally there is no way to hear anything else. My mechanic said could be make a fire because the fan is not working to make radio works good.and you know radio is very important to every cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600635July 9, 2024
FUEL/PROPULSION SYSTEM
Car shuts off when idle or when ac is used Car vibrations Car not trying to start Engine light on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600636July 9, 2024
ENGINE
With no prior warning while driving on the freeway, two warning messages appeared, Emission systems malfunction and transmission system malfunction.” At the same time the D started to blink. We started to lose power to the wheels. Luckily we made it to an off ramp. If this had happened someplace else it could have caused a major accident. We had to have it towed to the Honda dealer. It was caused by a rear bank spool valve failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600283July 8, 2024
ENGINE
July 2022, my wife was in a parking space. She placed the vehicle in reverse and backed out of the parking space. She braked to stop, placed the vehicle in drive and pressed the accelerator. Immediately the car shut off in the middle of the parking lot and the engine light came on. Some strangers helped her push the car out of the way of traffic. She thought the battery died so called USAA and they sent out roadside assistance who tried to jumpstart the battery but it didn't work. The car was towed to the closest Honda dealership and after 30 minutes told us the engine seized. When we asked how that happened, they said they didn't know. Then they tried to buy the car from us , gave us a preprinted buyback flyer and tried to hard sell us into buying a new car. We left and towed it to the Honda dealership where we originally purchased it. They tried to do a full diagnostic, but could not even get into the major components of the engine because it was all seized up, and told us that it would require a new engine. When I asked how this happened, the service manager said neither he nor the mechanic could tell us why or how. They told us to buy a rebuilt engine so we did and paid $8736.80. July 2024, and a friend told me about recall 23V-751. I immediately visited our Honda dealership who told us to open a refund claim with American Honda. American Honda (case#14788790) initially told us our vehicle didn't qualify because its production date was 6/17/2016. We emailed docs/pictures proving the production date of our car is May 16, 2016 and the date of purchase was 6/17/16. Then Honda said the claim was denied because they didn't have proof of oil changes but carfax rpt shows consistent maintenance. Now Honda is saying our VIN doesn't qualify because they use the In Service Date for recall VIN qualification and again claims ours is 6/17/16 (the purchase date) and that there is no record of a transmission flush?!? Honda keeps changing the bar on this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599176July 5, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
For the third time in less than 4 months, I have taken my car to the dealer because all of the warnings light come on and the car sputters and dies in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598362July 2, 2024
ENGINE
The car does the auto shut off then doesn't restart. resulting in a panic to try and restart my car in the middle of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597962July 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The contact's wife pulled over at a gas station and had the vehicle towed to an independent mechanic, who referred the contact to take the vehicle to the dealer. The vehicle was then towed to the dealer, where it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact that the engine failed due to connecting rod bearing wear. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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