Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11625102November 13, 2024
ENGINE
While driving vehicle on freeway heard a loud knocking sound from engine, took vehicle to Honda dealership . Dealership said it was a rod bearing…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625103November 13, 2024
ENGINE
Engine suddenly seized. Had to spend $3800 to have another engine installed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624807November 12, 2024
UNKNOWN OR OTHER
Idle stop feature caused the car to fall dead and go stuck into neutral while at a stop sign and getting ready to pull off into traffic to make a right onto the feeder of a busy freeway. I had to place the car into park then press the ignition button to turn the car back on then shift back to drive before being able to pull off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624836November 12, 2024
ENGINE
I have a 2016 Honda pilot it has about 104,000 miles And has had all its maintenance. One day, three weeks ago, the engine started making a banging sound, and the oil light turned on. We brought the car to a mechanics who diagnosed engine failure and said that there were tiny metal shards seen in the oil. I have been meticulous about oil changes throughout the life of the vehicle. I brought my car to the service center at the Honda dealership and was told that my car had the exact same problem with the engine that the 2016 engines were being recalled for, but that my VIN number was not included in the recall and that I would have to pay for a new engine. Personnel at the service center said that there were three other Honda Pilot vehicles of the same and similar year with similar mileages currently being serviced for the same engine problem as the recall and that they were also not in the group of VIN numbers included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624866November 12, 2024
ENGINE
My friend drove my car and on the freeway the oil started leaking and the engine caught on fire and the car came to a complete halt. It has to be towed to the nearest Honda dealer and upon inspection found the following: DURING VISUAL INSPECTION FOUND HOLE ON THE BACK SIDE OF ENGINE BLOCK DUE TO CONNECTING ROD FAILURE CAN NOT DETERMINE CAUSE TILL FULL ENGINE TEAR DOWN UPON FURTHER INSPECTION FOUND COMPLETE INTERNAL DAMAGE AND METAL CIRCULATION OF OIL SYSTEM REC TO REPLACE COMPLETE LONG BLOCK ASSEMBLY Diamond Honda I looked online and saw the 2016 Honda Pilot had recalls on thai specific issue and called the headquarters. They said they don’t have any recalls test on this vehicle becuase not enough people reported a problem. It was very serious that the engine stopped in the middle of e freeway and caught on fire. I asked the rep how many incidences needed to be reported before they will open investigation and she didn’t say. I asked how many people. We’re indie before they will recall and she had no answer except to give me a case number and told me her manager will call me in the next two days but it’s been 3 and no one has called. Headquarter rep also mentioned that it’s 5000 passed warranty so too bad on my part. Dealer also said I didn’t do all oil changes at the dealer so it’s my fault. I feel like I got a lemon. I’m waiting to hear what the headquarters have to say and what they find out w the dealer. But I thought I should report this since it’s very serious.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11624648November 12, 2024
ENGINE
On Jan. 11, 2022 my engine was replaced at Schlossmann's Honda due to connecting rod failure as stated in the dealer's service receipt. Yet my VIN is NOT included in the recall for this issue for reimbursement. How do I get Honda to reimburse me for this failure?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624654November 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Driving our well-maintained 2016 Honda Pilot with 133K with cruise control set at 65 on [XXX] in Kingman, AZ in October 2024, when the "check engine" light came on. I pulled off as soon as I could on the exit ramp 1.5 miles later. By that time, the engine was ticking and clicking loudly and all of the various system errors were flashing on the dash. The engine then started vibrating and sounded like a box of marbles being shaken violently. At that point, the engine had 10% of less of the normal acceleration. The local shop in Kingman, that I managed to limp to, said the engine had blown. I had it towed to the Honda dealer in Kingman (Anderson Honda) and they confirmed that a new or rebuilt engine and quoted me approximately $19K or $13.5K, respectively. They made no mention of the existing recall for three weeks of Pilot production, but I found that on my own, along with many frustrated Pilot owners. I'm now weighing whether I should have the work done by the Honda dealer in Kingman, whether I should have the Pilot towed to Phoenix, Arizona, where I live and there are more repair options, or whether I should wait and see whether the NHTSA forces Honda to expand the existing recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624765November 12, 2024
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while his wife was driving approximately 50-55 MPH, the vehicle lost motive power. The vehicle regained power, and the contact drove to the residence. The vehicle failed to exceed 30 MPH while driving. The emission warning light was illuminated after the failure. The contact researched the failure and determined that it was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was taken to the local dealer, where it was diagnosed that the rod bearings needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624519November 11, 2024
ENGINE
The engine failed and was diagnosed to be connecting rod bearings on cylinder 6. Honda Care refused to cover the issue and I had to get a engine replacement. I filed a BBB complaint but Honda refused to respond: Ref#[XXX] My Contract Number for Honda Care is: [XXX] Following warning was diagnosed when the failure happened: P0306(00) Raw code: 030600 ECU: OBD-II Status: Pending OBDII: Cylinder 6 - misfire detected Honda: No. 6 Cylinder Misfire I have shared all my oil service history with Honda and oil change service has been performed on time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624545November 11, 2024
ENGINE
I had to have the engine replaced on my 2016 Honda Pilot for the same problem covered by the 2023 connecting rod bearing recall. The Honda dealer said the engine was not covered under the bearing rod recall since it was out of the date range, but advised full engine replacement with only 99K miles on it. The diagnosis service was performed on about 12-12-23 for a clanking noise in the engine. The dealer called it a mechanical failure and described it as a "rod bearing knock" in the repair estimate. I filed a complaint with Honda Customer Service on 12-13-23 requesting reimbursement for a new engine, which received a case number but they rejected my complaint. Specifically on 12-12-2023 I sent an e-mail stating: "Attached repair estimate from [dealer]. 10K to replace engine for rod problem diagnosed as rod bearing knock and bearing failure. This Honda is only 7 years old with 99K miles. The engine has not exploded yet, but it is basically undrivable with no solution in sight. Attached is the Honda Release covering 2016 Pilots admitting the defect but the manufacturing date range needs expansion to cover earlier Honda Pilots. My 2016 Pilot has the exact same symptoms and problem as the known defects that triggered the Honda Release. This indicates the bearing defect is present in earlier Pilots or the original spec itself is completely defective." I had the OEM engine replaced by an independent shop who installed a used Honda engine having lower mileage at a cost of about $7150 (lower than dealer cost). In addition to the out-of-pocket replacement cost, I also have concerns the replacement engine will just encounter the same defect. On a side note, I may still have the oil filter and oil removed from the OEM engine, which I had retained in case it needed analysis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624567November 11, 2024
ENGINE
motor started knocking that sounded like spark knock. found out that the connecting rod was knocking had to replace the engine. still have old engine on a stand in my garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624611November 11, 2024
ENGINE
I own a 2016 Honda Pilot which had an unexpected and unexplainable engine failure related to an engine bearing in February of 2022 with only approximately 69,000 miles. Fox Honda, in Grand Rapids, MI could not identify the cause of my engine failure beyond a failed bearing, and I paid over $7,000 related to a replacement engine. I attempted calling Honda, and was told that my vehicle was not within the reported VIN’s. For the current recall. I find the sudden unexplainable failure of an engine bearing in my vehicle and the subsequent recall related to an engine bearing failure in vehicles of the same make, model and year to not be coincidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624635November 11, 2024
UNKNOWN OR OTHER
I began having intermittent issues with my electric start button. I called Honda of mentor where I purchased the car. They told me I'd need to bring it in for diagnostic. Initially since they claimed this wasn't something they had heard of as an issue and since it was only an Intermittent issue I didn't take it in. The issue got worse until 1 day at work my car didn't want to start. I again called Honda of menor and explained the issue and asked if they had heard of anyone else having the same problem and was told no and all I could do was bring it in for diagnostic. So I scheduled the appointment and once off the phone I got on Google and found a service bulletin for my exact issue so I was obviously upset and felt lied to. I took the bulletin to the appointment but was told that since my car was like 2000 miles over they wouldn't cover the issue.. but I had called about it 4-5 months prior and I was never notified the bulletin was issued. They ended up charging me to fix the issue or they were going to charge me a diagnostic fee. I feel robbed and now I am reading about the engine recall and many who are supposedly not a part of the recall but having the exact problem. I certainly hope I don't encounter issues with my engine. Honda is apparently not as trustworthy as they once were and they don't care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623257November 2, 2024
FUEL/PROPULSION SYSTEM
Vehicle has strong fuel smell after driving. And took to mechanic and fuel is leaking out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622141October 27, 2024
UNKNOWN OR OTHER
I just purchased this vehicle this year if any components failed I do not know of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621717October 24, 2024
ENGINE
Purchased a used 2016 Honda Pilot Elite in "great condition" from the Honda dealership 2.12.24 @ 99,745 mi. Car performed awesome, minus the need for new battery and continued to perform well until recently 10.15.24. The car was a bit low on oil so I topped it off thinking that this new clicking sound from the central part of the engine would mellow. I gave the engine a day or two to allow the engine to hopefully settle. Still heard the clicking. Took it in to the shop 10.21.24, thinking that it may be the timing belt tensioner beginning to go, (I'm @ 107,000 now. I took it to the shop before 105,000 6.21.24) and my mechanic confirmed the belt is still good and has much life left) and was told my engine is on the verge of seizing up. The noise I'm hearing is related to the Cam Rod/connecting rods of my engine. Theres still not a check engine light on in the car.! WTH? This came as a complete surprise. My VIN is currently not included in the engine recall incident #23V751000 issued 11.12.23, but it should be!!!!!! I've made an appeal to American Honda, but I'm not confident of the results based on what I'm seeing others have posted before me. Please help us!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621221October 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated while driving 45 MPH, the vehicle hesitated with an abnormal sound coming from the engine. The vehicle was towed to a local dealer; however, the vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure. The failure mileage was 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620703October 18, 2024
FUEL/PROPULSION SYSTEM
I was driving on the interstate last March of 2024. I have a Honda Pilot 2016. Im going 70 miles an hour or so and my engine just stalls and quits. So many alerts come up on my vehicle as well. Check engine lightTrailer Stability Assist Problem, Power Steering System EPS Problem, Trailer Stability Assist Problem, Hill Start Assist Problem, and others. I make it to the off ramp coasting this is a huge problem because I could have killed someone or someone could have killed me or provided Serious injury. I get it towed and I called the dealership and no recalls. I take it to my Mechanic and discover it was reading Code (P0087) The fuel pump not working at all. I had to replace it to drive the car. I am so livid as I see on the Honda Service Bulletin of a Safety Recall for 2016-2021 Pilot Fuel Pump Motor. This revision supersedes the previous recall of the Fuel Pump Motor from July 19th, 2024. I can see why their wasn't a recall when I checked. Cars from those years are now having this problem and should not be subject to certain VIN# on cars. I called Honda today 10-18-24 and was told this isn't covered.because my VIN wasn't in covered cars. How the heck does a VIN number cover or not cover you. Those years are what matter and my safety was at risk and could have proven fatal. Not warning was given it just happened as I going down the interstate 121 in Texas.Lucily I did not go over a high bridge which was another way to get home and one of the most dangerous interstates in the area I-25E. I could have flipped over the bridge and killed someone else going a descent speed. Im usually really careful on super high bridges cause they are scary. Getting stalled on that bridge is deadly. I'm really Upset over this and gave up my awesome Toyota 4Runner for a Honda Pilot and now this happens. I also stalled 3 to 4 other times after I turned on my hazards and restarted the car. it was 7pm and dark so it was quite scary my vehicle out of nowhere just quit on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620538October 18, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have a 2016 Pilot (Touring), and about a month ago, I started experiencing static in the audio. It begins faintly in the background and gradually increases in volume until it completely overtakes the audio, leaving only static. The issue persists regardless of the audio source selected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620338October 17, 2024
ENGINE
**2016 Honda Pilot with Rod Bearing wear** as acknowledged by Honda America and NHTSA. The problem was also diagnosed by a certified Honda technician (see attached) at the dealership. Honda needs to expand their recall because more and more people are experiencing this issue. My pilot was manufactured in June of 2016 and Honda says the "recall" only runs up onto June 3rd. Sounds to me like the Pilot is eligible for the recall. I have called Honda America multiple times and they consistently deny anything and wont help fix the car due to their manufacturing defect. on the crankshaft. NHTSA PLEASE HELP!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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