Honda Pilot Complaints (2004)

544 consumer complaints on file.

#10346410July 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION NOISE/VIBRATION AT LOW RPMS WHILE DRIVING IN 4TH GEAR. DOES NOT MAKE NOISE WHILE DRIVING IN D3. RECALL WORK WAS SUPPOSED TO HAVE BEEN DONE BY DEALER WHEN VEHICLE WAS PURCHASED NEW. RECALL STATED THAT TRANS COULD "LOCK UP" WHILE DRIVING. HAVE SEEN OTHER COMPLAINTS ONLINE FOR SAME PROBLEM WITH ACURA MDX WHICH USES THE SAME TRANSMISSION. THE PROBLEM APPEARS TO BE FAULTY TORQUE CONVERTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344294July 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2004 HONDA PILOT BEGAN MAKING NOISES EVERY ONCE IN A WHILE A COUPLE OF MONTHS AGO. AT FIRST, THE NOISE SOUNDED LIKE WE HAD RUN OVER A PAPER CUP WITH THE RT FRONT TIRE. THIS SMALL SOUND GOT MORE FREQUENT. WE NOTICED IT HAPPENED MOST OFTEN WHEN WE WERE MOVING AT A SLOW SPEED -- BETWEEN 30 AND 40 MPH. WE CALLED THE DEALERSHIP AND THE MECHANIC DETERMINED THE TORQUE CONVERTER IS MALFUNCTIONING. THE DEALER SAYS WE NEED TO REPLACE BOTH THE TORQUE AND TRANSMISSION AT $3,500. OUR PILOT HAS 78,000 MILES.WHEN I PULL UP INFORMATION FOR OUR VIN, IT SHOWS 3 SAFETY NOTICES/RECALLS INCLUDING THE ONE FOR THE TRANSMISSION (RECALL NUMBER: 04V176000)THE RECALL BEGAN ON APR 21, 2004 AND I REMEMBER GETTING A NOTICE TO TAKE THE VEHICLE TO THE DEALER, BUT HONDA AMERICA SAYS THE RECALL DID NOT INCLUDE MY VIN NO. AND THERE ARE NO RECALLS FOR OUR PILOT AT ALL. THE RECALL INVOLVED 1099796 UNITS -- INCLUDING THE 2003 AND 2004 MODEL YR PILOTS. HONDA AMERICA DOES NOT WANT TO ACKNOWLEDGE THAT OUR VIN WAS -- OR AT THE VERY LEAST SHOULD HAVE BEEN -- IN THE RECALL. THE HONDA AMERICA REP WAS ABRUPT AND REPEATED THE SAME SCRIPTED LINE OVER AND OVER ..."YOUR VIN IS NOT UNDER ANY RECALL..." THE DEALERSHIP HAS BEEN SUPPORTIVE. WE DON'T KNOW IF THERE WILL BE ANY DISCOUNT FROM EITHER HONDA AMERICA OR THE DEALER. OUR 1999 ODYSSEY HAD TO HAVE TRANSMISSION REPLACED JUST OUT OF WARRANTY -- AND THIS WAS THE VEHICLE HONDA PROMISED TO BE THE BEST OF THE BEST FOR QUALITY AND SAFETY. WE WILL BE SELLING OR TRADING THE PILOT AND LOOKING FOR SOMETHING OUT OF THE HONDA LINE. THE POWERTRAIN SHOULD HAVE 100,000 MILES -- NOT THE 36,000. I WANT HONDA AMERICA TO LOOK INTO OUR PROBLEM , STEP UP AND SAY THIS ISSUE IS THE SAME ISSUE IN THE RECALL. OUR PILOT WAS SERVICED ON SCHEDULE THROUGH THE DEALER. THE HONDA AMERICA REP SAID THEY DON'T LOOK AT WHAT WEBSITES SAY ABOUT HONDA ISSUES (EDMUNDS, SAFECAR.GOV...). PERHAPS HONDA SHOULD ASK TOYOTA HOW THAT WORKED FOR THEM... --[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343336July 14, 2010
STRUCTURE, ENGINE AND ENGINE COOLING
FRONT AND SIDE MOTOR MOUNTS ON 2004 HONDA PILOT NEED REPLACEMENT AFTER ONLY 89K MILES OF CITY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340635June 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED WHILE DRIVING AT 55 MPH THE VEHICLE STARTED MAKING A NOISE AND THE AUTOMATIC TRANSMISSION LIGHT CAME ON. THE VEHICLE START JERKING AND SUDDENLY LOCKED-UP CAUSING THE VEHICLE TO STOP IN THE MIDDLE OF THE HIGHWAY. THE CONTACT RESTARTED THE VEHICLE BUT THE ENGINE KEPT LOCKING UP WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE TRANSMISSION AND THEY TOLD THE DEALER THAT THEY WILL COVER 50 PERCENT OF THE TRANSMISSION REPAIR. THE CONTACT STATED THE TRANSMISSION SHOULD NOT HAVE GONE OUT AT 83,000 MILES AND THIS COULD HAVE CAUSED A MAJOR CRASH ON THE HIGHWAY. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339739June 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 HONDA PILOT TRANSMISSION GEAR PROBLEMS....GEARS ARE ENGAGING WHILE DRIVING AT APPROXIMATELY 40 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334746June 5, 2010
SEATS
THE ELECTRIC SEAT HEATER ON THE DRIVER'S SEAT DEVELOPS A VERY HOT SPOT ON THE SEAT. IT APPEARS EITHER THE TEMPERATURE CONTROL WILL NOT AUTOMATICALLY TURN OFF OR IT WILL NOT REGULATE THE SEAT HEATER. THE SEAT HEATER ON/OFF SWITCH MUST BE TURNED OFF MANUALLY BEFORE A SKIN BURN OR FIRE WITHIN THE SEAT OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331453May 20, 2010
VEHICLE SPEED CONTROL
GAS PEDAL STICKS IN HONDA PILOT . PROGRESSIVELY WORSE SINCE WE BOUGHT THE CAR NEW. NOW STICKS EVERY TIME YOU PRESS EVEN WHILE STOPPING AT STOP SIGNS OR LIGHTS. THRUSTS FORWARD. TRIED TO REPAIR 4 TIMES SINCE 20K MILES BY REPLACING CLEANING THROTTLE BODY. NOW 80K MILES. HONDA REFUSES TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331076May 18, 2010
SEATS
THE HEATED SEAT IN MY 2004 HONDA PILOT BECAME UNCOMFORTABLY HOT WHENEVER I USED IT FOR ABOUT ONE WEEK. EVENTUALLY IT CAME TO A POINT WHERE THE SEAT BECAME SO HOT THAT I COULD NOT USE THE HEATED SEAT ANYMORE. AT THIS POINT THE SEAT NOW REFUSES TO TURN ON, MOST LIKELY BECAUSE OF A BLOWN FUSE FROM THE PROBLEM. MY BIGGEST CONCERN IS THAT THE SEAT FELT LIKE IT COULD CATCH ON FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330445May 14, 2010
FUEL SYSTEM, OTHER
FUEL FILLER NECK ON MY 2004 PILOT HAD A FUEL LEAK. MY CHECK ENGINE LIGHT CAME ON AND WHEN THE VEHICLE WAS SERVICED A LEAK IN THE NECK OF THE GAS TANK FILLER TUBE WAS DETECTED AND REPLACED. THE VEHICLE HAD ABOUT 95,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326694April 20, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 HONDA PILOT. WHILE DRIVING AT SPEEDS OF 35 MPH AND APPLYING THE BRAKES TO APPROACH A TRAFFIC STOP, THE BRAKES DID NOT ENGAGE. THE CONTACT IMMEDIATELY SHIFTED INTO A LOWER GEAR AS THE VEHICLE PROCEEDED THROUGH THE TRAFFIC STOP, BARELY AVOIDING A CRASH. THE DEALER PERFORMED A DIAGNOSTIC AND FOUND THE MASTER CYLINDER HAD FAILED. THE MASTER CYLINDER WAS REPLACED BY THE DEALER HOWEVER; THE CONTACT STATED THE REPAIR DID NOT ADDRESS THE FAILURE. THE DEALER WAS UNABLE TO LOCATE THE EXACT CAUSE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 29000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321120March 19, 2010
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
DEAR SIR/MADAM, MY 2004 HONDA PILOT HAS 58K MILES ON IT. I SCHEDULED A 60K MAJOR MAINTENANCE ON 3/19/2010. BUT ON 3/18/2010 ON MY WAY BACK HOME, THE CHECK ENGINE LIGHT WAS ON, THE CAR GOT VIBRATION AND SMOKE. I SENT MY CAR TO THE DEALER IMMEDIATELY AT ABOUT 7:00 PM ON 3/18/2010. ON 3/19/2010, THE DEALER CALLED ME AND SAID THE NO. 5 SPARK PLUG CAME OUT AND BURNED OUT THE COIL, IT'S A VERY UNUSUAL SITUATION. I WENT TO THE DEALER TO CHECK THE DAMAGES: THE SPARK PLUG ONLY HAS THE METAL PORTION LEFT, THE COIL BURNED OUT AND ONLY 1/3 OR 1/2 LEFT, THE CYLINDER HEAD GOT SOME DAMAGE TOO AND SOME METAL CHIPS REMAINED IN THE CYLINDER HEAD AND CYLINDER. I DID THE OIL CHANGES AND MAINTENANCE AT DEALERSHIP REGULARLY AND DROVE THE CAR GENTLY. I DON'T THINK THIS INCIDENT IS RELATED TO MY DRIVING STYLE. IT HAS TO BE QUALITY ISSUE ON EITHER THE COIL OR THE SPARK PLUG. BUT I AM NOT A MECHANICS AND DON'T KNOW IF THIS HAPPENED TO OTHER CARS. ALTHOUGH THE CAR IS OUT OF WARRANTY (3 YEARS/36K MILES), I REALLY THINK IT'S A SERIOUS QUALITY ISSUE. HONDA NEEDS TO TAKE CARE OF THIS ISSUE. I AM UNLUCKY, THIS HAPPENED TO ME, I AM LUCKY, IT HAPPENED TO ME NOT ON HIGHWAY. HOPE THE AUTHORITY CAN DO SOME INVESTIGATION AND URGE HONDA TO RESOLVE THIS ISSUE. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319557March 14, 2010
STRUCTURE:BODY
2004 HONDA PILOT - PURCHASED A BRAND NEW VEHICLE FROM THE DEALER THAT I AM REFERRING TO IN THIS COMPLAINT - THE PROBLEM: A SERIOUS WATER LEAK PROBLEM ON PASSENGER SIDE FLOOR. IT HAS GONE THROUGH WARRANTY WORK WITHIN FIRST 10000 MILES BUT THE DEALER COULD NOT FIND THE WATER LEAKAGE PROBLEM AFTER 8 HOURS OF WORK IN THEIR BODY SHOP. THE VEHICLE EXPERIENCES A SEVERE WATER LEAK PROBLEM IN TO THE PASSENGER FLOOR EVERY WINTER SEASON (IN PACIFIC NORTHWEST, RAINY SEASON IS THE WINTER SEASON) EVER SINCE THE WARRANTY WORK (THAT THEY COULD NOT FIND ANY ROOT CAUSE) WAS DONE IN 2004. I RECENTLY CALLED THE SAME DEALER AND THEY SAID IT IS OUT OF WARRANTY AND I NEED TO PAY A CONSIDERABLE DEPOSIT EVEN FOR THE DEALER SERVICE DEPARTMENT TO TAKE A LOOK AT SOMETHING THAT THEY COULD NOT FIX BACK IN 2004 AS A WARRANTY WORK. WITH THIS SERIOUS INTERIOR WATER LEAK CONDITION, THE VEHICLE STARTS TO SMELL BAD INSIDE AND TAKES A LOT OF EFFORT (MY OWN TIME IN EVERY WINTER) TO SOAK UP WATER OFF THE CARPET FLOOR INSIDE OF MY PILOT EVERY TIME IT RAINED. I AM NOT SURE WHAT THE EXTEND OF THE RESIDUAL DAMAGE IT MAY HAVE ON MY VEHICLE THAT I CANNOT VISIBLY SEE WHERE THE LEAK IS COMING INTO INSIDE OF THE VEHICLE BUT IT CERTAINLY WILL BRING DOWN THE VALUE OF MY HONDA PILOT IN CASE I WANT TO TRADE OR SELL. THIS IS TOTALLY UNACCEPTABLE SITUATION FOR THE HONDA PILOT OWNERS TO TOLERATE. I NEED TO GO OUT THERE AND SOAK UP MORE WATER OUT OF MY PILOT AFTER I SUBMIT THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319257March 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FLASHING D INDICATOR IN 2004 HONDA PILOT - AUTOMATIC TRANSMISSION MODEL HAS ABOUT 92,000 MILES AND DURING DRIVING DEMONSTRATED A FLASHING "D" DRIVE INDICATOR ON THE DASHBOARD. TOOK TO DEALER AND THEY ADVISED PRESSURE SENSOR ON 4TH GEAR NEEDED TO BE REPLACED. APPEARS NUMEROUS SIMILAR COMPLAINTS EXIST ON THE INTERNET FOR 2003 AND 2004 HONDA PILOT VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317640March 8, 2010
AIR BAGS
I HAVE A 2004 HONDA PILOT AND MY SRS DASH LIGHT HAS COME ON AT LEAST 3 TIMES. THE LAST TIME WAS WHEN I PLACED MY COMPUTER ON THE FRONT PASSENGER SEAT. THE LIGHT CAME ON AND WILL NOT GO OUT. EACH TIME IT COST OVER $100 THE REPAIR/RESET. THIS IS UPSETTING THAT THE AIR BAG WILL NOT DEPLOY IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317311March 6, 2010
STRUCTURE:BODY
WATER LEAKS IN EVERY TIME IT RAINS AND GETS BOTH FRONT CARPETS WET. HONDA DENIES THE PROBLEM; I KNOW I'M NOT ALONG BECAUSE OTHERS CAN BE FOUND ON THE WEB. I ALSO KNOW THAT THIS IS A BODY SEEM FAILURE BUT HONDA WANTS TO CHARGE YOU HUNDREDS BECAUSE IT'S OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308069February 9, 2010
STRUCTURE:BODY
2004 HONDA PILOT - INSIDE COMPARTMENT WATER LEAK. FOR 2 YEARS WE HAVE HAD WATER COMING IN THE FRONT FOOT WELLS. WE HAVE HAD THE CAR LOOKED AT BY DIFFERENT DEALERSHIPS AND PRIVATE REPAIR SHOPS. THE DEALERSHIPS SAID IT WAS THE WINDSHIELD, WHICH WE HAVE REPLACE TWICE, AND THE PRIVATE REPAIR SHOP SEALED ALL AREAS THAT COME INTO THE CAR. I'VE CALL HONDA CORPORATION TWICE AND HAVE COMPLAINED. THEY SAID THAT THEY HAVEN'T HAD ENOUGH CALLS ON THIS PROBLEM TO MAKE IT A RECALL. THERE ARE PLENTY OF PEOPLE ON LINE (HONDA.ORG) THAT HAVE COMPLAINED ABOUT THE SAME PROBLEM. MOST PEOPLE DON'T REALIZE THAT THE WATER IS COMING IN UNTIL THE CARPETS ARE SOAKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304352February 3, 2010
SEATS
SEAT HEATER IN THE DRIVER'S SEAT OF MY 2004 HONDA PILOT GETS VERY HOT AND I CAN SMELL SOMETHING BURNING WHEN TURNED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299899January 15, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 HONDA PILOT V6. THE VEHICLE WAS PARKED WHEN THE CONTACT OBSERVED THAT THE INTERIOR FRONT DRIVER AND PASSENGER CHROME DOOR HANDLE EXHIBITED A CRACKING AND SEPARATION. THERE WAS ALSO A SHARP EDGE ON THE CHROME PLATE SURFACE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES WITH REPLACEMENT OF THE FRONT DRIVER AND FRONT PASSENGER SIDE HANDLE. THE DRIVER AND PASSENGER SIDE OCCUPANT SUSTAINED MINOR INJURY TO THEIR FINGER FROM THE DEFECTIVE DOOR HANDLE. THE FIRST OCCURRENCE WAS REPAIRED UNDER THE SERVICE WARRANTY. HOWEVER, THE SECOND SERVICE REPAIR COST WAS IN THE AMOUNT OF $40. THE FAILURE MILEAGE WAS 25,000. THE CURRENT MILEAGE WAS 53,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10299590January 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING HOME FROM WORK YESTERDAY WHEN THE D (DRIVE) LIGHT STARTED BLINKING. I DROVE LESS THAN A HALF MILE DOWN THE ROAD TO PICK UP MY CHILDREN AT SCHOOL, I PUT THE CAR IN P (PARK) AND THE D LIGHT KEPT BLINKING. I TURNED THE CAR OFF AND WENT INTO THE SCHOOL TO PICK UP MY CHILDREN, WHEN I CAME BACK OUT AND TURNED THE CAR BACK ON, THE D LIGHT WAS NO LONGER BLINKING. I SPOKE TO A MECHANIC THIS MORNING AND IT IS APPARENTLY A PROBLEM WITH THE TRANSMISSION SO NOW I NEED TO TAKE THE DAY OFF OF WORK AND GO GET IT LOOKED AT. I'M SURE IT WILL ALSO BE A PRICEY FIX IF THE TRANSMISSION IS INVOLVED. I AM DEFINITELY NOT HAPPY CONSIDERING I HAVE JUST OVER 80K MILES ON MY PILOT, AND HONDA VEHICLES ARE SUPPOSED TO BE RELIABLE. WAS THERE A PROBLEM WITH 2004 HONDA PILOT VEHICLES, SPECIFICALLY WITH THEIR TRANSMISSIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299535January 12, 2010
LATCHES/LOCKS/LINKAGES
ALL FOUR DOOR LOCK ACTUATORS HAVE FAILED. NONE OF THE VEHICLE DOORS LOCK OR UNLOCK WHEN USING A REMOTE OR USING THE POWER LOCK BUTTONS ON EACH DOOR. THE PROBLEM IS NOW PERMANENT ON ALL FOUR DOORS. THE PROBLEM FIRST STARTED ON THE FRONT TWO DOORS AND EVENTUALLY TO THE REAR TWO DOORS. ALL FOUR DOOR ACTUATORS HAVE FAILED. I AM CONCERNED A DOOR WILL BE LEFT UNLOCKED AND MY PERSONAL BELONGINGS WILL BE STOLEN. IN ADDITION, THERE IS NO WAY FOR ME TO AUTOMATICALLY LOCK ALL FOUR DOORS WHILE I AM DRIVING, SUCH AS IF I FEEL UNSAFE IN A LOCATION I AM DRIVING AND WANT TO IMMEDIATELY LOCK ALL THE DOORS WHILE IN THE DRIVERS SEAT (FOR EXAMPLE, SITTING AT A STOP LIGHT AND SOMEONE APPROACHES MY CAR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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