Honda Pilot Complaints (2021)

452 consumer complaints on file.

#11485148September 19, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION
The contact owns a 2021 Honda Pilot. The stated that the vehicle was pulling to the left or right while driving. The contact stated while depressing the brake pedal the vehicle started pulling to the right. Additionally, while driving over rough road surfaces the vehicle was making a loud rumbling sound as if the traction control was failing. There was no warning light illuminated. The contact had taken the vehicle to the dealer who was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 9,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485033September 18, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Auto restart stalls the car when reengaging the engine after coming to a full stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482438September 1, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
With the auto idle feature engaged (disengaging requires manually turning off the system with each vehicle start) while at a stop light the auto idle feature shut the engine off. Typically, when you release the brake the car start back up and you can begin to accelerate. Over the past few months the issue has stalled the engine, but restarted and give the warning "Collision Mitigation Braking System Malfunction." On the past 2 occurrences the engine has shut off completely and I have had to restart the car. This occurs when at an intersection or similar after going into a complete stop, so vehicles around you are ready to move. Once it took me opening the car door and closing it to get the electronics to allow the car to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481717August 29, 2022
ELECTRICAL SYSTEM
When the automatic engine shut-off is engaged during traffic stops, sometimes the power to the vehicle shuts off. It can happen at stop signs with out warning. The vehicle usually powers back up in Park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481299August 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car braked automatically without any obstruction or car in front. I lost control of the brakes causing a severe Jerk and car to slip on freeway. I had a 2 month and 5 yr old in the car. We nearly escaped a serious accident as the truck was behind us in full speed. The whole warning/stopping event occurred in a few seconds. There were no obstacles in the road," the driver wrote. "There was a truck following me about 2 car lengths behind who had to stop very quickly in order not to rear-end me." I am scared and dont want to drive the car anymore
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479894August 18, 2022
VISIBILITY/WIPER
Sideview mirror on driver's side shakes/vibrates, thus causing blurry view. Noticed more during higher speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479362August 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The controls froze while driving and I was unable to safely maneuver the vehicle and it crashed in nearby bushes. I don’t see any recall for the VIN, Also we asked the motor repair team run scan though nothing was found. But would like to report this as we still feel it is some mechanical failure
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11479077August 12, 2022
UNKNOWN OR OTHER
When stopped and idling at an intersection (just south of North Avenue on Milwaukee Avenue in the city of Chicago) the vehicle engine turned off and would not restart, as it normally does when the car is idling. A message appeared saying, to “push the brake and push the start button” to restart the car. The battery light came on. I tried twice to start it, with no result. I turned on the hazard lights so traffic could attempt to move around me. I tried twice more. Nothing. I couldn’t get the Pilot to either start or completely turn off. Finally, while I was thinking about what to do next, the Pilot completely shut down on its own. I was able to restart the car normally. Prior to this there were no warning lights, and no signs of failure. The idle-stop usually works fine. No one has inspected the vehicle yet. This incident put me and my family at risk as I was in the middle lane of Milwaukee Avenue in heavy traffic, with no way to start the car or turn it off. I turned off the idle-stop feature to drive the 100+ miles home. I’ll call the dealer Monday morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478730August 11, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2021 Honda Pilot. The contact stated both exterior mirrors turned inward independently. The contact stated no warning light was illuminated. The contact stated she positioned both mirrors but continued to experience a failure. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478123August 8, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Auto braking applies randomly cause brakes to lock up happens when driving in any conditions. This problem has already caused a minor accident with my vehicle due to brakes locking up and no throttle
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470864June 24, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
New car battery and car died while waiting at a light. The vehicle idle/stop system kicked in but car was not able to restart. While lights were still available on dashboard, the emergency hazards would not show nor could I put the car in neutral. The dealer looked at this problem twice, first time stating this can just happen and this time they said the new battery was perhaps faulty and replaced the battery. Very dangerous situation as the car just died at the light and cars had no way of knowing the car was disabled as the hazards would not work. Had an emergency jumper pack and was able to move the car to get out of road before it died again- no option to push car as I could not put car in neutral. This is the 3rd time this issue with the battery dying has happened and dealer cannot supply an answer except to swap out the battery. Less than 1.5 years old and <26K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470125June 20, 2022
POWER TRAIN, EQUIPMENT:ELECTRICAL:INFOTAINMENT
Unresponsive dash control screen. Hands free Bluetooth disconnects. Popping sound through speakers. CarPlay option disappears. Am/Fm radio muffles while error message states no audio available. Restarting car fixes these issues for short while. Turning off radio while engine is on does not work. Gear hunting in transmission 2,3,4 fourth gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468547June 9, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Forward Collision Warning system has many times flashed the large ‘BRAKE’ and loud beeping warning when collision was not imminent. It never actually applied the brakes but worries us that it could slam on the brakes unnecessarily and cause an accident by getting rear ended or causeing the car to lose control and skid cross lanes. Most of the time this happens on an undivided road, sometimes on a curve, when the car may think the oncoming traffic may be coming at us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468546June 9, 2022
ENGINE
Vehicle failed to restart after stopping at a stop light while auto stop feature was on (defaults on). Vehicle was only 18 months old since purchase. Battery completely dead, only started after tow truck applied jumper for a long time. Had to be in busy six lane intersection for almost an hour. Car could not be shifted out of park into neutral to tow because push button transmission controls rely on battery power. Car is AWD. Vehicle is used mainly for 4 mile commute, often in stop and go traffic, to work and errands within that radius. I suspect the auto start feature drained the battery. The feature stops the engine anytime you come to a stop. It doesn’t seem to take into account how often it stops or how long the engine has been able to run and charge the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468185June 8, 2022
POWER TRAIN, ENGINE
I will be filing a issue with our 21 Honda Ridgeline too as the same problem has occurred in both vehicles with the same engine and transmission. This has happened a total of 3 different times. When I drive the Pilot for a long time (over 4 hours)on the expressway and then pull off on a ramp and turn left the vehicle will go into safe mode. The engine light will start flashing and you can not drive over 30 mph. The engine runs rough and idles hard. I have contacted Honda and the dealership I purchased it from. Honda has acknowledged this is a problem and has occurred multiples with many different vehicles. The dealership I work with has acknowledged the same thing as they have several vehicles that have been brought in with this problem. I have waited several months for Honda to come up with a solution, so far they have not. This is a safety concern because what would happen if this same situation came up when I'm pulling my trailer or on the expressway at higher speeds. This could cause an accident. This first started on my Pilot in December of 2021. It has happened several times since then. Every time there is no code the computer keeps, even though each time the engine light is flashing. What I have been told is the computer thinks the engine has backfired and goes into safe mode, but Honda doesn't know why it does this. If you turn the vehicle off and restart it, the problem goes away. When the dealership has run a diagnosis off the computer, there are no codes the computer throws. Even though the check engine light is flashing when this occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468036June 7, 2022
VISIBILITY/WIPER
On June 4, 2022, our 2021 Pilot was parked on the driveway with no one around it. It has been parked there for 2 days and the last time it was driven was on June 2. I was walking on the driveway towards our mailbox when all of a sudden the rear window exploded outward. Almost all of the glass were on the driveway and there were hardly any glass inside the vehicle. I called Honda Customer Service and I was told that I had to bring it to a dealer to see if it was a manufacturer's defect. However, the dealer would not be able to look at the car in a timely manner. I called my insurance and they covered the replacement glass yesterday. I researched the internet there were several similar incidents involving the rear window of Honda Pilots bursting/exploding. I am reporting this since this could be a potential driving hazard and a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463996May 10, 2022
ENGINE
Engine shuts off when you are at a red light and you press the foot brake pedal hard. When you release the brake the engine starts. In my case the engine shut off and when I released the brake the engine did not start had to put transmission in park and then did a restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461926April 23, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car's automatic engine shut-off feature when stopped at a red light failed to reengaged after removing foot from break the car shut down and the transmission button shifted into neutral and displayed a message that you must put your foot on the brake and shift the car to Park. The battery indicator light was flashing and everything turned off in the car. After doing this the car told me I must put my foot on the break and restart the car. It then allowed me to shift back into drive. The dealer was not able to recreate the issue, and no other things showed the issue other than the battery indicator lamp flashing on and off until the car was back in drive. The light I lost all power at was on a road with a 55 MPH speed limit. When the light turned green and the car lost all power there was another vehicle approaching, but I was not able to get the car moving fast enough to get out of the way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461925April 23, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The cars automatic emergency breaking system malfunctions and randomly activates and applies the brakes while driving. This specific incident has occurred three times when entering the highway on ramp the "BRAKE" message is displayed in the car and the brakes have been applied as I've attempted to get up to speed entering the highway. There were no cars in front of the vehicle at the time the emergency breaking system applied the breaks. In addition, the braking system has applied when changing lanes on the highway with no vehicles or objects in front of the car and several times on curvy roads. I've taken it back to the Honda dealer and they have stated that no codes were stored and were not able to recreate the problem. However, the service advisor also informed me that they could not reset or make any changes as "there is pending litigation and investigations with the NTSB" I was charged $109 for a 'diagnosic fee' for a car that is still under the manufacturers waranty and told to watch for a recall at some point because their is nothing they are able to do to fix the problem because of the pending litigation/investigation. The incident happened two more times on my drive home from the dealership. There is no warning lamps that have come on or other symptoms that can be isolated, other than the "BRAKE" message appearing and the automatic breaking being applied. This is incredibly dangerous when the car drastically is slowed down for no reason on roads that have 45 + MPH speed limits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460636April 13, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2021 Honda Pilot. The contact stated while driving above 20 MPH, the driver's side mirror was vibrating and causing a visibility issue. The failure had been reoccurring since the vehicle was purchased. The vehicle was taken to the local dealer and the contact was informed that the failure was due to the adhesive used to secure the mirror. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. In June 2021 consumer bought a new Honda Pilot. From the time consumer drove it off the lot, she noticed that the driver's side mirror shook on rough roads and at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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