Honda Pilot Complaints (2011)

293 consumer complaints on file.

#10542342September 6, 2013
SUSPENSION
THE VEHICLE SHUDDERED AND VIBRATED WHEN BREAKS WERE COMPRESSED AT HIGH SPEED. STEERING WHEEL ALSO VIBRATED WHEN THE VEHICLE WAS DRIVEN AT SPEEDS OVER 50 MPH. TOOK THE CAR IN FOR SERVICE AND WAS TOLD THAT THE ROTORS WOULD NEED TO BE FIXED, BUT WAS ALSO TOLD THAT THERE WAS A PROBLEM WITH THE COMPLIANCE BUSHINGS LEAKING AND THAT THEY WOULD HAVE TO BE REPLACED AT A COST OF $750. I STATED THAT THE CAR WAS NOT THAT OLD, WAS NEVER DRIVEN 'OFF ROAD,' AND WAS JUST OVER 50,000 MILES. DEALER STATED THAT THIS WAS A MUST FIX PROBLEM AND THAT THEY HAVE SEEN THIS ISSUE WITH OTHER PILOTS. THE DEALER CHECKED WITH HONDA ABOUT GETTING A BREAK ON THE COST TO FIX THE PROBLEM, AND HONDA AGREED TO SUBSIDIZE PART OF THE COST. MANY CONCERNS MOVING FORWARD ABOUT THE RELIABILITY OF THIS PART. THIS IS NOT A REASONABLE REPAIR FOR A RELATIVELY NEW VEHICLE MARKETED AS A SPORT UTILITY VEHICLE WITH 4-WHEEL DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536115August 19, 2013
STEERING
STEERING WHEEL SHAKES WHEN I BRAKE. I HAVE HAD THIS PROBLEM SINCE IT HAD 25K MILES ON IT. I TOOK TO DEALER AND SAID STEERING COLUMN NEEDS TO REPLACE AT $400 DOLLARS OR WAIT FOR RECALL. THEY THINK. RESEARCHING THIS ON LINE SEEING ALL THE OTHER PILOTS HAVING THE SAME PROBLEM WHY ARE THEY NOT RECALLING THE PILOT FOR THIS ISSUE??? PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533795August 6, 2013
ELECTRICAL SYSTEM
WENT TO START VEHICLE. BATTERY DEAD. DEALER SAID TO JUMP START AND BRING TO DEALER. DEALER SAID AIR CONDITIONER RELAY STUCK AND DRAINED BATTERY. JULY 28, 2013 SAME PROBLEM. CHARGED BATTERY, CAR STARTED. 6 DAYS LATER, SAME PROBLEM. BATTERY COMPLETELY DEAD AFTER 6 DAYS. TOOK CAR TO DEALER. THEY SAID THERE WAS NOT ANY PROBLEM. SAID WE JUST NEEDED TO DRIVE CAR MORE. CAR HAS SAT IN GARAGE FOR UP TO 3 WEEKS BEFORE WITHOUT ANY PROBLEM. SEEMS THERE HAS TO BE AN UNDIAGNOSED ELECTRICAL PROBLEM SOMEWHERE IN THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532874July 31, 2013
ENGINE
OUR 2011 HONDA PILOT STALLED IN TRAFFIC AND HAD TO BE TOWED TO THE CLOSEST HONDA DEALERSHIP. AFTER SEVERAL DAYS OF SENSORS AND A STARTER BEING REPLACED IT WAS DETERMINED THAT ENGINE FAILURE CAME FROM A SHREDDED TIMING BELT. SERVICE DEPARTMENT PUT ON NEW BELT AND COULD NOT FIND ROOT CAUSE OF BELT FAILING AT 26,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532566July 29, 2013
ENGINE AND ENGINE COOLING
AFTER THE BREAK-IN PERIOD OF THE VEHICLE, AND EVER SINCE THEN, WHEN THE AIR-CONDITIONING IS SET ON RECIRCULATE, IF THE GAS PEDAL IS PUSHED HARD (FOR EXAMPLE TO GO UP A STEEP HILL), A SMELL OF ROTTEN EGGS ENTERS INTO THE CABIN. IT DOES NOT DO IT AS BAD IF THE AIR CONDITIONING IS SET ON "FRESH AIR". THE WINDOWS ARE CLOSED AND NO OTHER CARS ARE AHEAD OF MINE WHEN IT HAPPENS. I AM NOT THAT WORRIED ABOUT THE SMELL (ALTHOUGH IT IS AN INCONVENIENCE). I AM WORRIED ABOUT THIS MEANING THAT THERE IS EXHAUST LEAKING INTO THE CABIN ALL THE TIME AT HIGHWAY SPEED, IT'S JUST THAT MOST OF THE TIME IT CAN'T BE SMELLED. THREE TRIPS TO THE DEALERSHIP HAS NOT RESULTED IN A FIX FOR THIS SINCE THEY KEEP SAYING THERE IS NOTHING WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531545July 24, 2013
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO PARK WITH THE ENGINE IN OPERATION WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC TEST WAS PERFORMED AND THE BATTERY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 27,000..... UPDATED 10-17-13 *BF THE CONSUMER STATED THE VEHICLE COMPLETELY SHUTDOWN WITH NO WARNING, AND IT WOULD NOT RESTART . THE VEHICLE WAS TOWED TO THE DEALER. AN INSPECTION REVEALED A DEAD BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525522July 18, 2013
STRUCTURE
IM NOT SURE WHERE WATER IS COMING IN FROM NOT SURE IF ITS FROM RAIN OR THE AC BUT MY RUGS ARE DRENCHED WET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524939July 15, 2013
SERVICE BRAKES, STEERING
WHEN SLOWING DOWN IN THE VEHICLE THE STEERING WHEEL VIBRATE AND DRIVER CAN LOSE CONTROL OF VEHICLE. THE BRAKES WHEN APPLIED TO SLOW DOWN OR STOP ALSO HAS PULSATING OR FEELS LIKE THEY MAY NOT BE STOPPING THE CAR AT ALL AND MORE PRESSURE HAS TO BE APPLIED TO THE PEDAL TO STOP. I HAVE FOUND SAME COMPLAINTS FROM OTHER CONSUMERS ON DIFFERENT COMPLAINT WEBSITES. THE ONLY RECOMMENDATIONS FROM HONDA ARE TO HAVE ROTORS RESURFACED. WHEN APPLYING THE BRAKES AT ANY SPEED OVER 50 MPG, THE STEERING WHEEL SHAKES LIKE AN EARTHQUAKE. DEALER SAID BRAKES WERE FINE AND THAT THERE WAS NO ISSUE. NEXT TRIP THE DEALER SAID THE BRAKES MIGHT NEED TO BE REDONE . AND THAT THE ROTORS WERE WARPED. REPAIRS WOULD NOT BE COVERED UNDER WARRANTY OR EXTENDED WARRANTY. THIS IS OBVIOUSLY A DEFECT AND NEEDS TO BE HANDLED BY HONDA. NOW APPROACHING 40K MILES AND THE PROBLEM IS MAKING ME NUTS. I'M GOING TO WIND UP PAYING OUT OF POCKET FOR THEIR POOR DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524733July 14, 2013
SERVICE BRAKES
MY HONDA PILOT ALONG WITH NUMEROUS OTHER HONDA PILOT OWNERS ARE EXPERIENCING A SEVERE VIBRATION ISSUES WHEN APPLYING THE BRAKES TO JUST SLOW DOWN WHEN TRAVELING AT HIGH-WAY SPEEDS. THE VIBRATION CAN BE SO SEVERE THAT IF YOU ARE NOT HOLDING THE STEERING WHEEL FIRMLY IT COULD CAUSE YOU TO LOSE CONTROL OF THE VEHICLE. WHEN ADDRESSED AT HONDA DEALERSHIPS YOU ARE TOLD IT IS WARPED ROTORS AND THAT EVEN WITH A BRAKE JOB (WHICH IS NOT NECESSARY BASED UPON INSPECTION) THAT THE PROBLEM MAY RETURN. THERE IS BASICALLY NOTHING THEY CAN DO, SO LIVE WITH IT. THIS IS A SEVERE SAFETY ISSUE THAT HAS BEEN PREVIOUSLY REPORTED ON YOUR SITE AND NEEDS TO BE ADDRESSED THROUGH PROPER INSPECTION AND A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523829July 8, 2013
SERVICE BRAKES, STEERING
SAME ISSUE AS OTHERS HAVE POSTED HERE. FOR THE LAST SIX MONTHS THE CARS STEERING WHEEL AND SEAT SHAKE VIOLENTLY WHEN YOU APPLY THE BRAKES GOING OVER 50 MPH. WHEN THE WEATHER IS WARMER AND THE CAR HAS BEEN DRIVEN FOR OVER 1/2 HOUR, THE SHAKING GETS EVEN WORSE. YOU HAVE TO REAPPLY THE BRAKES AND HOPE THAT THE CAR SLOWS DOWN. WE HAD THE ROTORS TURNED AND IT GOT BETTER FOR A WEEK AND THEN RIGHT BACK TO BEFORE (OUT $100) HONDA DEALERSHIP IS SAYING IT ISA "NORMAL" WEAR AND TEAR ISSUE AND THERE IS NO REASON TO BE CONCERNED AND NO SAFETY ISSUE. SOUNDS LIKE THEY JUST DON'T WANT TO ADDRESS THIS DANGEROUS PROBLEM. I, ALSO, HAVE NEVER EXPERIENCED THIS PROBLEM IN A CAR BEFORE. I AM AFRAID TO DRIVE IT, BUT DON'T KNOW HOW TO FIX IT. I WISH A RECALL WOULD FORCE HONDA TO FIX THIS DANGEROUS PROBLEM BEFORE SOMEONE GETS SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521203June 22, 2013
VISIBILITY/WIPER
THE CAR WAS PARKED ON THE DRIVE WAY. THE GLASS HATCH WAS EXPLODED AS WE CLOSED THE TAILGATE. IT CAUSED CUTS ON HAND AND LEG ON LITTLE BOY STANDING BY. TAKE THE VEHICLE TO THE HONDA DEALER AND DEALER SAID IT WAS NOT UNDER WARRANTY. CALL AMERICAN HONDA AND THE ANSWER WAS THE SAME BECAUSE THE GLASS HATCH WAS EXPLODED, NO WARRANTY. THIS VEHICLE IS LESS THEN 2 YEARS OLD EVEN WITH 3 YEAR WARRANTY. IT COSTS $550. TO FIX IT ,PLUS MORE ON PERSONAL INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10515909June 9, 2013
TIRES, WHEELS
TIRES ON 2011 HONDA PILOT ARE NEEDED TO BE REPLACED AT LESS THAN 35000 MILES. THE GOODYEAR FORTERA HL TIRES THAT CAME STANDARD ARE LISTED AT A 60000 MILE WARRANTY IF BOUGHT NEW. THEY HAVE ALSO WORN COMPLETELY UNEVEN, DESPITE ROTATION, WHERE THREE OF THE TIRES HAVE ABOUT 5% TREAD LEFT AND ONE TIRE HAS ABOUT 30% TREAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514236May 29, 2013
AIR BAGS
MY AIRBAG CAUSED ME INJURY WHEN IT DEPLOYED DURING A COLLISION. I WAS THE DRIVER OF THE VEHICLE AT THE TIME. MY VEHICLE WAS SUBJECT TO A RECALL BECAUSE RIVETS THAT ATTACH THE DRIVER'S SIDE AIRBAG WERE NOT INSTALLED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10513772May 28, 2013
SERVICE BRAKES, STEERING
I FEEL THAT NHTSA SHOULD LOOK INTO 2011 HONDA PILOT BRAKES AND STEERING BECAUSE WHEN SLOWING DOWN IN THE VEHICLE THE STEERING WHEEL CAN VIBRATE AND DRIVER CAN LOSE CONTROL OF VEHICLE. THE BRAKES WHEN APPLIED TO SLOW DOWN OR STOP ALSO HAS PULSATING OR FEELS LIKE THEY MAY NOT BE STOPPING THE CAR AT ALL AND MORE PRESSURE HAS TO BE APPLIED TO THE PEDAL TO STOP. I HAVE FOUND SAME COMPLAINTS FROM OTHER CONSUMERS ON DIFFERENT COMPLAINT WEBSITES. THE ONLY RECOMMENDATIONS FROM HONDA ARE TO HAVE ROTORS RESURFACED AT THIS TIME BUT I BELIEVE THERE IS DEFECT IN THE BRAKES AND STEERING RACK AND SHOULD BE COVERED BY MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512293May 15, 2013
SERVICE BRAKES, STEERING
WHEN APPLYING THE BRAKES AT ANY SPEED OVER 50 MPG, THE STEERING WHEEL SHAKES LIKE AN EARTHQUAKE. DEALER SAID BRAKES WERE FINE AND THAT THERE WAS NO ISSUE. NEXT TRIP THE DEALER SAID THE BRAKES MIGHT NEED TO BE REDONE (22K MILES REALLY?) AND THAT THE ROTORS WERE WARPED. REPAIRS WOULD NOT BE COVERED UNDER WARRANTY OR EXTENDED WARRANTY. THIS IS OBVIOUSLY A DEFECT AND NEEDS TO BE HANDLED BY HONDA. NOW APPROACHING 40K MILES AND THE PROBLEM IS MAKING ME NUTS. I'M GOING TO WIND UP PAYING OUT OF POCKET FOR THEIR POOR DESIGN. I JUST HOPE THE NEW ROTORS & PADS ON THE FRONT END WILL MAKE IT GO AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511067May 8, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, HE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC FOR INSPECTION AND THEY STATED THAT THE ROTORS HAD WARPED AND THE BRAKE HARDWARE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510723May 5, 2013
SUSPENSION
2011 HONDA PILOT EX-L WITH 46750 MILES HAS CRACKED COMPLIANCE BUSHINGS. PER DISCUSSIONS WITH SERVICE WRITER AT LOCAL HONDA DEALERSHIP, THIS HAS BECOME A VERY COMMON PROBLEM ON 2010 TO 2012 PILOTS. THEY STRONGLY RECOMMEND REPLACING THEM. UPON LOOKING UP THE ITEM ON THE INTERNET, THERE IS QUITE A BIT OF NOISE BY HONDA OWNERS ABOUT HAVING TO REPLACE THIS BUSHING ON VARIOUS MODELS AND YEARS. APPARENTLY, HONDA HAS OR IS IN THE PROCESS OF REDESIGNING THIS BUSHING. IF VEHICLE IS OUT OF WARRANTY, ONE HAS TO PAY FOR THE REPAIRS BUT IN A FEW CASES IT APPEARS THAT HONDA REDUCED THE COST OR MAY OF FIXED IT FOR FREE AFTER THE OWNERS PRESSED THEIR CASE. THE ONLY TIP OFF THAT I HAD ABOUT A PROBLEM WAS A SLIGHT THUMPING NOISE WHEN I TURNED THE STEERING WHEEL. OTHERS PER THE INTERNET HAD PULLING TO ONE SIDE OR THE OTHER OR JUDDERING WHEN APPLYING THE BRAKES OR PREMATURE TIRE WEAR. I AM NOT SURE HOW GREAT OF A SAFETY ISSUE THIS IS OR COULD BE IF THESE BUSHINGS WERE TO BREAK BUT IT IS APPARENT THE HONDA IS AWARE OF THE PROBLEM BUT NOT LETTING ANYBODY KNOW ABOUT OTHER THAN WHEN YOU TAKE IT IN FOR SERVICE AND YOU ARE TOLD ABOUT THE PROBLEM AND HOW MUCH IT WILL COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510328May 1, 2013
POWER TRAIN, SERVICE BRAKES
I BOUGHT THIS USED CERTIFIED VEHICLE ON 4/20/2013 AND WAS DRIVING HOME FROM THE DEALER. THE GAS PEDAL STARTED TO VIBRATE A LITTLE AT SPEED BETWEEN 40 AND 50. AND I ALSO COULD HEAR A GRINDING NOISE FROM FRONT RIGHT. NEXT DAY MY WIFE WAS DRIVING AND I WAS SITTING IN THE PASSENGER SEAT AND I COULD FEEL THIS VIBRATION HUMMING SOUND AND COULD FEEL THE VIBRATION ON THE FLOOR. I CONTACTED THE DEALER I BOUGHT THEY DID NOT HAVE ANYBODY TO CHECK IT THAT TIME. THEN I TOOK TO THE DEALER CLOSE BY. THEY CHECKED AND TOLD ME I NEED A WHEEL ALIGNMENT AND NEW TIRES BECAUSE THEY ARE WARN UNEVENLY. I DID ALL THAT AND AFTER SPENDING CLOSER TO 1000 DOLLARS IT IS STILL DOING THE SAME THING. I HAVE SEEN THIS COMPLAINT IN THE HTTP://WWW.PILOTEERS.ORG/ A LOT. I TOLD THE DEALER ABOUT THE WHEEL BEARING AND BRAKES AND THEY SAY THEY ARE ALL GOOD. I AM SO FRUSTRATED NOW. THIS HAS ONLY 21000 MILES ON IT AND THIS IS GIVING THIS PROBLEM. HONDA SHOULD TAKE A GOOD LOOK AT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509895April 29, 2013
SERVICE BRAKES
PASSENGER SIDE BACK WHEEL ROTORS MAKES A NOISE WHEN EVER I STEP ON MY BRAKES. I HAVE CALLED HONDA CUSTOMER SERVICE TODAY AND WAITING FOR THEIR CALL. I TOOK IT TO FAIRFAX HONDA AND THEY TOLD ME THAT THEY WILL NEED TO RESURFACE BACK ROTORS AND IT IS NOT COVERED UNDER MANUFACTURER WARRANTY EVEN THOUGH THE VEHICLE HAS LESS THAN 13000 MILES AND IS WELL UNDER 3 YEARS. WHEN I BOUGHT THE CAR THEY TOLD ME THAT EVERYTHING IS COVERED BUMPER TO BUMPER FOR THREE YEARS AND NOW THEY SAY ROTORS ARE NOT COVERED. SO A DEFECTIVE ROTOR IS NOT COVERED? I AM CONFUSED WHY HONDA IS DESTROYING ITS NAME BRAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509422April 24, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED INTO THE CONTACT'S RESIDENCE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 18,122.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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