Honda Pilot Complaints (2018)

442 consumer complaints on file.

#11583820April 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact stated while driving approximately 40 MPH, the vehicle began to lose motive power. The check engine warning light illuminated. The contact was able to restart the vehicle, but the failure recurred. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when the part would be available. The failure mileage was approximately 38,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583572April 17, 2024
ENGINE
This vehicle is subject to NHTSA Recall Number 23V-858. Four months after the recall announcement, our local Honda dealer does not have parts to perform the recall service nor has an ETA when they will have parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583681April 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact stated while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the high-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581458April 6, 2024
FUEL/PROPULSION SYSTEM
I have been to two Honda dealerships the last two months. Manufacturer has failed to remedy this safety recall in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581329April 5, 2024
UNKNOWN OR OTHER
Torque Converter - DTC P0741. I received 'Transmission System Problem' warning message. Took to the dealer and was told that it is Torque Converter issue. However, my VIN is not included in the extended warranty of 8 years or 150,000 miles. This is the same 2018 Honda Pilot and should be included in the warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579899March 28, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact stated that while driving at 40-45 MPH, the vehicle lost power and regained motive power. There were no warning lights illuminated. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired.The contact stated that the failure was related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578672March 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System and Gasoline) however the parts to repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received several months ago. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The contact stated when driving the vehicle, it stuttered and stalled. The automatic car start was inoperable. The check engine and the all wheel drive warning lights were illuminated. The vehicle was taken to a local mechanic who diagnosed the vehicle and stated a misfire code existed and that parts were not available. The vehicle was then taken to a dealer who performed a diagnostic as well, but stated the valve system needed to be flushed. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 80,000. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578496March 20, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
for months Honda dealer has not yet resolved the two recalls indicating parts and instructions from Honda are not availalbe. Thus, the dealer is unable to resolve the recalls. This has been going on for months and is unacceptable. When the NHTSA issues a recall, why can't consumers get their recalls fixed ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578113March 18, 2024
SEATS
I bought the car three days prior to this event. On February 14, 2024, I reached into the third row to lower the seats and I pulled the black strap toward me like it says to do in the manual and the seat came down so hard it crushed my hand between the seat and the side of the car and broke my 5th metacarpal in 3 places. I had to have surgery 6 days later and had hardware put in my hand. Even the emergency room doctor said there is something wrong with my seat. This story is similar to the boy that got crushed in the third row seat and died. Why is this seat like this? I realize if this was a child it would be all over the news but I am an adult and our lives matter much less to the media.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11576048March 7, 2024
ENGINE, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
The car since purchased was juddering between rpms, eventually the emissions and check engine light came on and prompted us to take to dealership. The dealership said this was part of a recall and both problems would be fixed at no cost and we would get an extended warranty on the parts and labor. That sounds great. The problem though is the pilot has been in the shop since January 29th! We have been given 4 different Eta's of when the part would come in and they all keep passing by! No end in sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575633March 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Honda Pilot. The contact stated that while his partner was driving at 30 MPH, the vehicle stalled without warning. Due to the failure, the vehicle was towed to a dealer and was diagnosed with a defective starter; however, the failure persisted after the starter was replaced. Upon further investigation, the contact was informed that the engine had failed due to a damaged connecting rod bearing. The manufacturer was notified of the failure and the contact was offered a payment plan to help with the cost of a new engine. Upon investigation, the contact discovered NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) which was linked to the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575143March 3, 2024
POWER TRAIN
Shortly after 60k warranty expired, check engine light came on. We went to dealer right away and were told the torque converter needed to be replaced to prevent permanent damage. The repair was quoted at over $2000.00. We left the car with service and contacted Honda corporate. They paid half, but still left us with bill over $1000.00. I have heard of this issue with other 2018 Pilots. We had the repair done and have not had any other problems, but we were told that, if this became a recall in the future, we could get our money back. There needs to be a recall done for torque converters on 2018 Pilots. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575155March 3, 2024
POWER TRAIN
I own a 2018 Honda Pilot (VIN number ending in [XXX] ) which was purchased from Perfection Honda on July 14, 2018. I am the only owner of the car and have taken the car to the dealer for all required maintenance services at the recommended time intervals. The car began stuttering after a stop on [XXX]. I took the car immediately to Perfection Honda and they stated that the issue was the front engine mount despite my concerns about the transmission. They replaced the front engine mount and flushed the transmission fluid and returned the car to me on [XXX]. The car had the same issue on [XXX] and I had to return the car to the dealer. Approximately one week later they stated that there was no issue and returned the car to me. On [XXX] the car had the same issue and had to be towed to the dealer. This time they stated it was the fuel pump, which had been recalled. They replaced the fuel pump and returned the car to me on [XXX]. On [XXX] the car had the same issue of stuttering upon acceleration from a stop and had to be towed again to the dealer. On [XXX] the service personnel called to inform me that a new transmission was needed. When the car first began experiencing the issue, I had had the car for five years and three months, three years of which had restricted driving due to the COVID shutdown in 2020 and in three months during 2021 when I was out of the country for travel. The car now has 57,380 miles. The issue began when the car had 54,079 miles. While there was fortunately no accident, the stalling after a stop and continued stuttering of the transmission is a significant safety issue. Each time I had my two children in the car with me and had to pull to the side of the road to avoid being rear ended. While other 2018 Honda Pilots have active transmission and engine recalls, my specific vehicle is not covered by those TSBs. Honda has stated that there are no active recalls on my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574180February 27, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573215February 21, 2024
FUEL/PROPULSION SYSTEM
My Honda Pilot started making a rattling noise and at first I thought it was a shield coming loose. I checked for any loose shields but could not find one. After about a week the noise became increasingly louder and seem to increase with acceleration. So I took it into the dealership and they said that it was the fuel pump and there was a recall on them but no parts available. I took the car home and parked it for fear it would stall on the road and cause a wreck. After a couple of weeks and no part, I called Honda and asked them if I could get a part since my car was not drivable. They wouldn't give me a direct answer, but after a week a part came in for the recall. When the dealership replaced the recall part they said that the real problem was the high pressure fuel pump and it could of given me the same problem as the recall part. After checking NHTSA, I seen where similar Honda models with the same engine were having the same problem. It seems to me that the high pressure pump should be the one recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572571February 18, 2024
ENGINE
Emission system problem warning sign come and go
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572334February 16, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact stated that while driving 70 MPH, the vehicle lost motive power. Several unknown warning lights were illuminated. The contact was able to drive to the side of the roadway. The vehicle was towed to the local dealer, where it was diagnosed that a high-pressure fuel pump needed to be replaced. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The vehicle was repaired. The manufacturer was not contacted. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566655January 20, 2024
UNKNOWN OR OTHER
Honda contacted me to say parts are available to complete recall. Plymouth Honda stared no parts are available. Email is either not accurate or dealer doesn't have accurate information. Please work with Honda to contact customer base with accurate information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566275January 18, 2024
ELECTRICAL SYSTEM
When attempting to start the car's engine by pressing the start/stop button, it takes several times of pushing the button to start the engine and the dashboard displays a keyless start system error. There is a tech service bulletin for 2016 and 2017 models of the same car providing an extended warranty for customers to get free start/stop switch replacement. I took my car to a dealer and and they reproduced the problem. I was told it was not covered under the warranty. Why did Honda provide warranty and free replacement for previous model years but not for 2018 model that had the same problem? Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566297January 18, 2024
FUEL/PROPULSION SYSTEM
incident March 5th, 2023 speed approx. 30 M/hr when my MID lit up "PUT IN PARK" my Pilot slowed down on his own gas and brake pedal were frozen I heard some scraping and crunching noises and steering wheel was hard to move and engine shut off. That afternoon (Sunday) I made an appointment with Arrowhead Honda, 8380 W. Bell Rd., Peoria, AZ 85382 to bring the car in. AAA towed the car to the Honda Dealer. After 45 Min. Techn. Divac Aodisho advised me they could not find anything. And I drove my vehicle home. This sounds familiar with the recall I found from NHTSA today. I made an appointment to have the fuel pump impeller checked on 01/19/24 but just now I was called and told the parts will not be available until March 2024 appointment is cancelled. So now I'm driving a vehicle that is not 100%. A 2nd similar problem happened [XXX] and a Diagnosis was preformed on my Pilot for $ 160.00 with again no problem found. Would you drive a car that is not 100% ? I don't have a choice and I was told by the Techn. Mr. Grant today "well you have been driving it for 5 Years" that is not very comforting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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