Honda Odyssey Complaints (2013)

210 consumer complaints on file.

#10875271June 20, 2016
SERVICE BRAKES
WHEN BRAKING AT HIGHWAY SPEEDS (FOR EXAMPLE, USING AN EXIT RAMP) THE STEERING WHEEL BEGAN TO SHAKE. ALSO EXPERIENCED RHYTHMIC LURCHING WHEN BRAKING AT LOW SPEEDS. AVERAGE DRIVING CONDITIONS, AND I WOULD SAY I'M A GENTLE DRIVER. THE DEALER MACHINED THE ROTORS AT ABOUT 24K MILES, WHICH TEMPORARILY RESOLVED THE ISSUE. NOW AT 38K MILES, THE PROBLEM IS RECURRING. SOMETHING IN THE BRAKING SYSTEM IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874412June 15, 2016
SERVICE BRAKES, STEERING
FROM READING FORUMS AND BLOGS ON THIS PARTICULAR ODYSSEY YEAR AND EXPERIENCING FIRST HAND, I'M JUST IN DISBELIEF THAT HONDA WON'T RECALL THIS SITUATION! THE VAN ONLY HAS 21000 MILES ON IT (BOUGHT IT CERTIFIED) AND I'M HOPING THAT WHEN I CALL HONDA THEY'LL DO THE RIGHT THING FOR THIS IS A SAFETY ISSUE IN PLAIN SIGHT! BREAKING WHEN COMING DOWN A STEEP GRADE OF HIGHWAY AND SUDDENLY GETTING A VIOLENT SHAKING ON THE STEERING WHEEL AND FEELING THE TIRES SKIP AND BOUNCE...HOW CAN THAT NOT BE A RECALL ISSUE?! ESPECIALLY HAVING FAMILY IN THE VEHICLE! I'M GOING TO CALL HONDA CUSTOMER SERVICE LINE (LIKE OTHERS HAVE) AND VOICE IT OUT TOO. HOPEFULLY THEY WILL SEE THE IMPORTANCE OF THIS SITUATION AND STAND BY THEIR QUALITY AND NAME. THEY DO HAVE THE BEST VANS, BELIEVE ME I'VE HAD 4DIFFERENT MAKES, BUT TO READ AND EXPERIENCE THE BREAKING ISSUE AND HONDA NOT RECALLING IT...THAT'S NOT RIGHT ESPECIALLY IF FAMILIES LIVES ARE AT HAND! HONDA, PLEASE DO THE RIGHT THING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874083June 13, 2016
ENGINE, POWER TRAIN, AIR BAGS
2013 HONDA ODYSSEY. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO PROVIDE LOANER VEHICLE UNTIL RECALL REPAIRS ARE COMPLETE, REFUSAL TO REPLACE KEY AND BATTERY. *SMD THE CONSUMER STATED THERE WERE SEVERAL RECALLS ON THE VEHICLE. THE DEALER REFUSED TO PROVIDE SERVICE, BECAUSE THE CONSUMER DID NOT HOLD A WASHINGTON STATE LICENSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873636June 10, 2016
SERVICE BRAKES
AFTER ~20K MILES, WHILE BRAKING AT HIGHWAY SPEEDS THERE IS A VIOLENT SHAKING IN THE VEHICLE AND STEERING WHEEL. MOSTLY PREVALENT GOING DOWNHILL WHERE THIS IS EVEN MORE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870406May 23, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2003 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THEY FAILED TO STOP THE VEHICLE. THE CONTACT LOST CONTROL AND CRASHED INTO FIVE VEHICLES. THE CONTACT SUSTAINED CHEST AND NECK INJURIES AND NOSE BLEEDING THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A POLICE LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 205,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10854643April 10, 2016
SERVICE BRAKES
FRONT BRAKE ROTORS WARP AROUND EVERY 12,000 MILES. DEALER STATES BRAKES ARE UNDERSIZED. NOT SURE IF THAT INFORMATION IS CORRECT. STEERING WHEEL SHAKES QUITE A BIT WHEN SLOWING FROM HIGHWAY SPEEDS. DOES NOT SEEM CORRECT OR SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837781February 23, 2016
SERVICE BRAKES
SINCE 15,000 MILES NOTICED SHAKING/PULSATION WHEN BRAKES ARE APPLIED, WORSE AT HIGHER SPEEDS. NOW, AT 25K, SHAKING IS DANGEROUS. THE PROBLEM IS PREMATURE WARPING OF FRONT BRAKE ROTORS. HONDA KNOWS OF THIS PROBLEM AND REDESIGNED THE FRONT ROTORS TO A CORRECTED VEIN DESIGN TO DISSIPATE THE HEAT BUILD UP CAUSING PULSATION. CONTACTED TWO HONDA DEALERS FOR CONFIRMATION AND THEY CONFIRMED THERE ARE NEW PART #'S TO SOLVE THIS PROBLEM AND THERE IS NO WARRANTY, EXTENDED OR OTHERWISE. I WOULD HOPE HONDA AS A RESPONSIBLE MANUFACTURER WOULD WARRANTY THE BRAKE ROTORS AS THIS IS A FAULTY DESIGN AND IS A MAJOR SAFETY CONCERN THUS DECREASING STOPPING DISTANCE AND EMERGENCY STOPPING. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836663February 17, 2016
SERVICE BRAKES
FRONT DISC ROTORS WARPED AT 31,000 MILES AND HAD TO BE RESURFACED (OUT OF WARRANTY). AT 50,000 MILES REPEAT OF THE SAME PROBLEM, NO HARD BRAKING AND OR STOPPING. HIGHWAY DRIVEN MILES, NO STOP AND GO. PREMATURE ROTOR WEAR, A REPEATED COSTLY SAFETY-ISSUE PROBLEM. OVER 61,000 GOOGLE NOTATIONS OF SIMILAR UNUSUAL ROTOR WEAR PROBLEMS. HONDA NEEDS TO RECOGNIZE THE ISSUE AND COVER REPAIRS AND OR ISSUE REPLACEMENT PART(S) TO CORRECT THE PROBLEM. SPEAKING WITH HONDA CORPORATE CUSTOMER RELATIONS PERSONNEL WAS A VERY UNSATISFYING EXPERIENCE. THEY STATE NO AWARENESS OF ANY ROTOR PROBLEMS AND TAKE NO RESPONSIBILITY/OWNERSHIP OR NEED TO ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836408February 16, 2016
SERVICE BRAKES
STEERING WHEEL SHAKE VIOLENTLY WHEN BRAKE IS APPLIED AT SPEED ABOVE 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820248January 14, 2016
SERVICE BRAKES
THE CAR HAS 23,000 MILES AND IS EXACTLY 3 YEARS OLD. THIS PROBLEM HAS BEEN PRESENT FOR 10,000 MILES AND FOR OVER A YEAR. WHEN TRAVELING AT HIGHWAY SPEEDS AND THEN DEPRESSING THE BRAKES, FOR EXAMPLE TO SLOW DOWN FOR AN EXIT RAMP, THE STEERING WHEEL VIBRATES VIOLENTLY AND THE BRAKES VIBRATE. THIS IS NOT THE ANTILOCK BRAKES ACTIVATING BECAUSE IT IS NOT A SHORT STOP -- IT OCCURS DURING GRADUAL STOPS OR SLOWING DOWN. HONDA DEALER SAYS THE FRONT BRAKE ROTORS ARE "WARPED." I HAVE SEEN COUNTLESS COMPLAINTS OF THIS SAME PROBLEM ALL OVER THE INTERNET AND HERE AT THE NHTSA WEBSITE. HONDA REFUSES TO CORRECT THE PROBLEM UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790573November 16, 2015
SERVICE BRAKES
WHEN BRAKING, STEERING WHEEL RAPIDLY SHAKES/VIBRATES BACK AND FORTH AND FEEL LIKE BRAK IS NOT WORKING AS IT SHOULD BE. I HAD COMPLAINED THIS TO MY PREVIOUS SERVICE AT DEALER . THEY SAID ROTOR NEEDS TO RESURFACE AND THEY DID . IT LAST ONLY 4 MONTHS AND AGAIN I FEEL LIKE THE SAME PROBLEM. IT IS 2013 VAN AND RAN ONLY 40K USED AND DROVE ONLY BY ME .SEARCHES ON INTERNET REVEAL THIS IS AN EXTREMELY COMMON DEFECT ON ODYSSEYS. PEOPLE HAVE COMPLAINED ABOUT ODYSSEY ROTORS WARPING. BUT STILL HONDA IS NOT SERIOUS ABOUT IT . I THINK HONDA SHOULD TAKE CARE FOR THIS AND CORRECT ALL THE VEHICLE WHICH HAS THE PROBLEM . IT IS VERY SERIOUS SAFELY ISSUE AND SHOULD BE TAKEN CARE SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776627September 25, 2015
ENGINE
MY HONDA ODYSSEY 2013 SHOOK ABRUPTLY AS I WAS SLOWING DOWN TO PARK AND SUDDENLY STOPPED RESPONDING TO ANYTHING, STEERING WHEEL GOT LOCKED AND THE VEHICLE STOPPED MOVING. I CALLED AAA AND MY CAR WAS TOWED TO THE DEALER AND I LEFTED MY VEHICLE THERE OVER NIGHT. IN THE MORNING, THE AERVICE MANAGER EXPERIENCED THE SAME SHAKING AND DYING OF THE ENGINE, CALLED ME AND CONFIRMED THAT HE ALSO EXPERIENCED THE SAME PROBLEM THAT I EXPERIENCED THE NIGHT BEFORE. HOWEVER, I GOT A CALL IN THE AFTERNOON FROM THE SERVICE MANAGER AND HE EXPLAINED TO ME THAT HIS TECHNICIANS WERE NOT ABLE TO REPLICATE THE PROBLEM. HE SAID THAT THEY TESTED MY VEHICLE AND FOUND NO PROBLEM. THEY ARE GOING TO RETURN THE VEHICLE TO ME WITHOUT FINDING OUR OR FIXING THE PROBLEM, AND ARE GOING TO CHARGE ME OVER $100 DOLLARS TO RUN TESTS THAT SHOWED NOTHING. NOW, THEY ARE GIVIBG ME NO CHOICE BUT TO DRIVE A CAR THAT CAN DIE ON ME IN THE MIDDLE OF FREEWAY OR BUSY STREET. LIVES CAN BE LOST OR SERIOUS INJURY CAN OCCUR, BUT THEY ARE REFUSING TO DO ANYTHING ABOUT IT. I CALLED NATIONAL HONDA CUSTOMER SERVICE REPRESENTATIVE, FILED A COMPLAINT ON 9/23, BUT THE REPRESENTATIVE SAID THAT BECAUSE I'M OUT SIDE OF WARRANTY, I'M REPONSIBLE FOR THE DIAGNOSTIC TESTING FEE, AND HE DOESN'T THINK THEY CAN DO ANYTHING ABOUT THE PROBLEM. HE DID, HOWEVER SENT MY CASE TO A CASE MANAGER. I'M STILL WAITING TO HEAR FROM HIM/HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762561September 9, 2015
SERVICE BRAKES
WHEN GOING DOWNHILL IN THE MOUNTAINS OF COLORADO, THE VAN BEGAN SHAKING EXCESSIVELY AND WOULD NOT RESPOND TO BRAKING AT ABOUT 20,000 MILES. THE VAN DROVE FINE AT LOWER SPEEDS OR ON FLAT STRETCHES BUT FELT LIKE BRAKING CONTROL WAS LOST AT HIGHER LOADS (FAST SPEED GOING DOWNHILL WITH MULTIPLE PASSENGERS). TOOK TO LOCAL DEALER WHO SAID ROTORS NEEDED RESURFACING. THAT LASTED ABOUT 1 YEAR AND THE PROBLEM HAS REOCCURRED. MULTIPLE OTHERS ARE POSTING THE SAME EXPERIENCE ALL OVER THE US WITH THIS VAN MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760609September 1, 2015
SERVICE BRAKES
THE BRAKE ROTORS HAVE WARPED VERY SEVERELY AT LESS THAN 20K MILES OF LIGHT TO NORMAL BRAKE USAGE. WHEN BRAKING FROM HIGHWAY SPEEDS THE STEERING WHEEL SHAKES VERY HARD AND HAS SURPRISED MY WIFE WHO BECAME VERY CONCERNED FOR HER AND OUR THREE CHILDREN'S SAFETY. HONDA DEALERS ALREADY KNOW OF THE SUBSTANDARD BRAKE ROTORS ABILITY TO WARP SO QUICKLY. ALL THEY WANT TO DO IS PUT THEM IN A LATHE AND TURN/ SMOOTH THEM. THIS IS A VERY SHORT TERM FIX AS I HAVE READ OVER AND OVER. YES, THE SHAKING GOES AWAY FOR A SHORT TIME BUT RETURNS QUICKLY, AS THE UNDERLYING CAUSE ( INFERIOR ROTOR) IS NOT ADDRESSED. AS FOR BEING A SAFETY ISSUE I WOULD THINK THAT BRAKE ROTORS AS WELL AS ANY OTHER PARTS OF THE BRAKE SYSTEM SHOULD A BIG CONCERN, WE ARE NOT TALKING ABOUT WEATHER STRIPPING, SEALS OR PAINT QUALITY ETC, THIS IS THE SYSTEM THAT IS USED EVERY TIME WE WANT TO STOP! I ALSO UNDERSTAND THAT BRAKE ROTORS, PADS, BRAKE LINE FLUID ARE WEAR ITEMS, HOWEVER, WE ARE NOT USING THIS VEHICLE ON RACE TRACKS, OR EVEN ABUSING THESE PARTS REGULARLY. I BELIEVE THAT UNDER NORMAL USAGE CONDITIONS WHICH I HAVE OBSERVED IN THE MANY VEHICLES I HAVE OWNED THAT BRAKE ROTORS SHOULD LAST AT A MINIMUM 50K, BEFORE HAVING TO LATHE THEM FOR THE FIRST TIME OR REPLACE THEM IF THEY HAVE BEEN ON A HIGH POWERED PERFORMANCE VEHICLE. LESS THAN 20K MILES OF LIGHT TO NORMAL USE ON A FAMILY MINIVAN IS RIDICULOUS! I ONLY HOPE NO ONE HAS HAD AN ACCIDENT CAUSED BY THE STEERING WHEEL SHAKING SEVERELY AND SURPRISING THE DRIVER CAUSING THEM TO PANIC THINKING A WHEEL HAS OR IS FALLING OFF WHILE TRYING TO COME TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760435August 31, 2015
SERVICE BRAKES
WHEN BRAKING, STEERING WHEEL RAPIDLY SHAKES/VIBRATES BACK AND FORTH. DEALER SAYS THE CAUSE IS WARPED ROTORS. SEARCHES ON INTERNET REVEAL THIS IS AN EXTREMELY COMMON DEFECT ON ODYSSEYS FOR MANY YEARS. PEOPLE HAVE COMPLAINED ABOUT ODYSSEY ROTORS WARPING AT VERY LOW MILEAGE (SOME AS LOW AS 10,000 MILES) FOR MANY YEARS; YET HONDA WILL NOT FIX THE PROBLEM. HONDA'S ONLY SOLUTION TO CUSTOMER IS TO RESURFACE OR REPLACE ROTORS - AT CUSTOMER'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759971August 28, 2015
SERVICE BRAKES, STEERING
WE BOUGHT THIS VEHICLE BRAND NEW - SINGLE OWNER CAR EQUIPED WITH GENUINE HONDA PARTS. THE FRONT ROTORS QUICKLY AND PREMATURELY WARE DOWN CAUSING SEVERE BRAKING AND STEERING ISSUES, MAINLY HARD VIBRATIONS OF THE STEERING WHEEL AND IT FEELS LIKE THE WHOLE CAR SHAKES AND YOU COULD EASILY LOSE CONTROL IF NOT HAVING BOTH HANDS ON THE STEERING WHEEL. THE PROBLEM USUALLY OCCURS OR IS MOST NOTICEABLE DURING LONGER ROAD TRIPS (AFTER ~120 MILES) ONCE THE ROTORS ARE HOT AND THE DEGREE OF THE PROBLEM IS DEFINITELY WORSE AS YOU DRIVE DOWN (DECLINE) OR UP (INCLINE) AND IT DOES NOT SUBSIDE RATHER GETS WORSE IF PRESSURE IS APPLIED TO BRAKES GOING DOWN HILL. ROTORS SHOULD LAST MUCH LONGER THAN 16K MILES. WE ARE CAUTIOUS, SAFE DRIVERS AND HAVE NOT PUT A LOT OF MILES ON THIS CAR AND DRIVE MOSTLY HIGHWAY AND INTERSTATE ROADS. THE DEALER TEMPORARILY FIXED THE PROBLEM BY ROTATING/SANDING DOWN THE ROTORS AT 15,823 MILES BUT NOW WITH ONLY 31, 287 MILES ON IT, THE PROBLEM HAS RESURFACED WITH THE VIBRATIONS SLOWING GETTING MORE FREQUENT AND STRONGER TO THE POINT THE WHOLE STEERING WHEEL COLUMN SHAKES. IT IS VERY SCARY AS THE VAN "THUMPS THUMPS THUMPS" AND THE STEERING WHEEL SHAKES RAPIDLY GOING DOWN INCLINES AND/OR WHILST BRAKING. NOW THE DEALER IS SAYING THE ROTORS SHOULDN'T BE ROTATED AGAIN AND ARE NO GOOD, AT ONLY 31K MILES, AND NEED REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760088August 28, 2015
TIRES, TIRES:SIDEWALL
3 CONTINENTAL CONTIPROCONTACT TIRE FAILURES AND 1 ABOUT TO FAIL SHOWING A CRACK IN THE SIDEWALL. ALL 4 WERE ORIGINAL EQUIPMENT ON THE CAR. FIRST FAILURE WAS AT 7 MONTHS AND 3,463 MILES. SECOND WAS AT 23 MONTHS AND 15,097 MILES. THIRD AT 24 MONTHS AND 16108 MILES (BLOW OUT @ 60 MPH). FOURTH DISCOVERED WHEN REPLACING THIRD ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749721August 19, 2015
SERVICE BRAKES
AT APPROXIMATELY 15000 MILES MY STEERING WHEEL WAS VIBRATING VIOLENTLY WHEN BRAKING. I BROUGHT IT TO THE HONDA DEALERSHIP AND THEY STATED THAT THE ROTORS WERE WARPED. I WAS ALSO TOLD BY THE SERVICE ADVISOR THAT THE ODYSSEYS AND PILOTS WERE HAVING THIS PROBLEM. I ASKED HIM TO REPLACE THE ROTORS AND HE STATED THAT THE REPLACEMENT WAS THE SAME TYPE OF ROTOR. HE MACHINED THE ROTORS WITHOUT CHARGING ME AND THE BRAKING PROBLEM WAS SOLVED TEMPORARILY. IN ABOUT 20000 MILES, THE PROBLEM STARTED AGAIN. I WAITED UNTIL ABOUT 46000 MILES, WHEN I HAD AN OIL CHANGE DUE, TO NOTIFY THE DEALER AND THEY REFUSED TO STAND BEHIND THE ISSUE. I BELIEVE THIS ROTOR PROBLEM IS KNOWN BY HONDA AND POTENTIALLY VERY DANGEROUS TO CONSUMERS ESPECIALLY WHILE DRIVING AT HIGHER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747288August 9, 2015
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I HAD JUST COMPLETED A TRIP TO GREENVILLE, SC AND PULLED INTO MY DRIVE. I HAD TAKEN A LOAD OF ITEMS INTO MY HOUSE WHEN I CAME BACK OUT AN NOTICE SMOKE COMING FROM UNDER THE HOOD. I UNLATCHED THE HOOD TO CHECK ON THE SMOKE WHEN FLAMES STARTED COMING OUT OF FROM UNDER THE HOOD. I START SPRAYING WATER UNDER THE HOOD AS I CALL OUR SECURITY WHICH CALL OUR LOCAL FIRE DEPARTMENT. OUR SECURITY CAN AND ASSISTED ME TRYING TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT CAN AND FINISHED EXTINGUISHING THE FIRE. THE 2013 HONDA WAS DETERMINED TO BE A TOTAL LOSS BY USAA. THE FIRE DEPARTMENT STATED IT WAS AN ELECTRICAL/MECHANICAL PROBLEM THAT CAUSED THE FIRE. I CONTACTED HENDRICKS HONDA DEALERSHIP IN GREER, SC ABOUT THE FIRE WHERE THEY COULD INVESTIGATE FOR WARRANTY CLAIM/DEFECT. THEY DID NOT DO ANYTHING, THEY HAVE IGNORED MY REQUEST NOR HAS HONDA AUTOMOTIVE OF AMERICA ACCEPTED OR INVESTIGATED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10731748July 2, 2015
SERVICE BRAKES
VAN IS TWO YEARS OLD AND HAVE HAD ROTORS TURNED TWICE AND NOW THEY NEED REPLACED. HAVE HAD MANY CARS AND I HAVE ALWAYS HAD PROBLEMS WITH HONDA ROTORS AND NEVER ON ANY OTHER MAKE WE HAVE OWED. THEY SHAKE SO BAD IT SCARES ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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