Honda Clarity Complaints (2018)

163 consumer complaints on file.

#11579549March 26, 2024
FUEL/PROPULSION SYSTEM
Dear NHTSA: I own a 2018 Honda Clarity PHV which is under this fuel pump recall: [XXX] Manufacturer Recall Number [XXX] NHTSA Recall Number [XXX] I've called my local Honda dealership in Walnut Creek, CA, and also American Honda directly, to ask when the replacement of the defective fuel pump can be done. I first contacted Honda in January 2024 and was told there is no estimate of when parts will be available. I called the dealership again today [XXX], 2+ months later, and was told there is still no update to the status of the recall. The Honda service rep I spoke with said she heard parts may not be available until late 2024! This is a very poor response to a safety recall - I cannot stop driving my Honda Clarity and am quite concerned about possible catastrophic fuel pump failure and my family's safety, especially during our 800+ mile round-trip drives between our Walnut Creek home and our residence in San Diego. American Honda should accelerate their response to this recall, and not leave their dealers and customers in the dark. I hope NHTSA is able to press Honda to further action to address their unresolved recall. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579255March 25, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Clarity Plug-In Hybrid. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578115March 18, 2024
FUEL/PROPULSION SYSTEM
I received a notice in the mail last YEAR stating that there was a problem with fuel pump in Honda Clarity and there would be a recall. I cannot get my car serviced. Honda will not respond. A dealer said not safe to drive. And they said they have no idea if they will even have parts this YEAR. Help please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577238March 13, 2024
FUEL/PROPULSION SYSTEM
Last week of Febr. 2024, I received a recall notice about the above vehicle. Everything seems fine except the part, fuel pmp, will not be available until the fall of 2024. I called every Honda dealers in Sacramento, Davis, California and they do not have the part. The defective fuel pump may cause the vehicle to stall on the freeway, or any road. Everytime I drive this vehicle I have the anxiety that I may cause an accident that not only harm me but others as well. Can you help, getting Honda to get the fuel pumps to its dealer so we can get it fixed. Many thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574377February 28, 2024
FUEL/PROPULSION SYSTEM
There is a fuel pump recall. I was notified on 12/20/23, called Honda to file a claim on 12/21/23 requesting a loaner vehicle due to safety concerns, took vehicle to the dealership to have it inspected on 12/21/23, emailed dealership on 1/2/24 requesting a loaner vehicle due to safety concerns, received a call 3 days later that there was nothing that could be done as part is not available. They told me they could not offer a loaner vehicle. It's been over 60 days since I contacted the dealer about this repair and nothing has been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574068February 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Clarity Plug in Hybrid. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that his wife informed him that the vehicle failed to start upon pushing the "Push to Start" button. The contact stated that his wife was able to start the vehicle after several attempts. Additionally, the contact stated while his wife was driving at an undisclosed speed downhill and depressing the accelerator pedal, the engine revved, but the vehicle failed to respond. The contact was unaware if there any warning light was illuminated. The contact's wife was able to drive to her destination. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that there would be no assistance because the vehicle had not been diagnosed. The failure mileage was approximately 56,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572190February 15, 2024
FUEL/PROPULSION SYSTEM
Despite what your website says, there is a recall on this car - for the fuel pump. Honda has sent notice of the recall but they have NO parts and NO timeline for the repair. The dealer advised me not "to drive long distances" in the car - that is not an acceptable resolution. Also, I asked the dealer if they could narrow down part availability to "weeks, months or years" and they told me they could not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568550January 29, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
All the sensor is showing as a problem on the dashboard the vehicle was not in any accident and no damages to the front radar or front camera sensor. Multiple error problems continue to show on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563333January 3, 2024
VISIBILITY/WIPER
A/C system has gone out for the third time on the Honda Clarity. This is a safety issue in Minnesota due to windshield fogging during the winter. The A/C system is used to dry the cabin air and prevent fogging. Honda had an extended warranty on the A/C condenser, however, now the A/C evaporator is failing under the same conditions. Dealer wants $2832 to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558985December 7, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
No Accident occurred but wanted to report a problem with my vehicle. Dealership diagnosed my vehicle with a malfunction in the "multipurpose camera unit/millimeter wave radar." Because of this malfunction, my vehicle lost all its driving assistant abilities such as: Adaptive cruise control, forward collision warning, land departure warning, lane keep assistance, and automatic emergency braking. Attached a picture of a screenshot of my cell phone showing all the things that are affected by the one camera malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555399November 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving straight, no objects in my way, 100 yards behind the car in front of me, and the car automatically breaked with the brake sign flashing on the dash and dinging, bringing me to almost a full stop without my ability to control the car. I had been going ~50mph. It was jarring. I lurched forward, bags and anything on seats flew off. The car behind me almost hit me. There was no reason for the stop. The car has NEVER done this before. I drive 500 miles per week commuting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546452September 25, 2023
STRUCTURE:INTERIOR PANELS:SUN VISOR
The contact owns a 2018 Honda Clarity Plug-in-Hybrid. The contact stated that the sun visor failed to operate as needed. The contact stated that the front driver’s side sun visor became stiff and difficult to fold down. As a result, the sun visor snapped and distracted him from seeing the roadway. The contact was concerned for his safety. The vehicle was taken to the dealer where it was determined that the sun visor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544504September 14, 2023
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I’ve purchased my 2018 Honda Clarity in July of 2023. I haven’t any issues with it, but recently I turned my car on in the morning, and it’s flashing the lights pointing to braking malfunction. ABS braking issue, Dashboard errors illuminating randomly, indicating brake system errors, sometimes locking the parking brake. I haven’t the slightest idea why? The vehicle has 66,000 miles which is minimal considering the life span of Hondas. I will be taking it back to Honda to take a look at this, but I’ve noticed some online complaints regarding the Clarity’s braking system. Specifically, the model I bought 2018. Hopefully, Honda will resolve this with a recall. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540280August 23, 2023
SERVICE BRAKES, LANE DEPARTURE: WARNING
I started my car, and it would not transition out of park. The car displayed several warnings including “brake system problem”, “electric braking problem”, and “road departure mitigation system problem”. The windows also would not consistently move up and down. I had to abandon my car so I could get my children home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530208July 3, 2023
HYBRID PROPULSION SYSTEM
The contact owns a 2018 Honda Clarity Plugin Hybrid. The contact stated that after an extensive driving period, there was an abnormal sewage odor coming from the vehicle without warning. The contact was then alerted by a passenger in the vehicle that the odor was coming from the toxic gases coming from the battery. The manufacturer was notified of the issue. Upon investigation, the contact was concerned that an improper hybrid battery was installed in the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524743May 31, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The vehicle's air condition has been broke down three times. It is leaking freon every where. It costs me $826 to fix the problems. The extended warranty only cover part of the issue. The Honda should cover all the freon leaking related problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517949April 19, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
The infotainment display camera combination is the worst system in any vehicle I’ve seen that has these installed. If it is daylight the screen is nearly impossible to see anything plainly. Someone is going to back into other vehicles or people. This occurs every day the car is used and backed up while the sun is up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516051April 7, 2023
UNKNOWN OR OTHER
Passenger side mirror exploded while driving in our neighborhood in the evening. Heard a loud bang sound and the mirror fell to the ground. Definitely not hitting anything as there were no objects near by.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513787March 25, 2023
ENGINE, POWER TRAIN
The engine revs very high and the car dramatically slows down. This has happened three times (including today) in the two years I have owned the car. Once was extremely dangerous as it happened on an Interstate highway when traffic was at highway speeds. We were able to avoid getting in an accident though. Why is there no recall for this common problem with this car?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495998December 5, 2022
VISIBILITY/WIPER
The windshield wiper seems to skid past where it's supposed to stop and bump the side molding. It makes an annoying sound and I am concerned it may harm the wiper or windshield. I have not taken it in for repair. I was told by other owners of the car model this is a common issue and the fix is to clean the window up with a clay bar, or take it in for a motor replacement. The former seems to have resolved the issue, but I assume windows shouldn't always be at that level of perfection for functional wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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