GMC Yukon Complaints (2015)

667 consumer complaints on file.

#11003474July 6, 2017
UNKNOWN OR OTHER
AC QUIT WORKING & DEALER SAID IT'S A BAD CONDENSER, WHICH PART IS UNAVAILABLE DUE TO NATIONAL BACK ORDER. CAN'T TELL ME WHEN THEY CAN GET PART TO FIX. OBVIOUSLY THIS IS A MAJOR DEFECT ON GM BEHALF & THEY'RE DOING NOTHING ABOUT IT. NOT EVEN A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001404June 26, 2017
ENGINE
AC CONDENSER 2015 YUKON DENALI BROKEN FOR MONTHS, TOLD REPEATEDLY FROM PRIME DEALERSHIP THAT NO CONDENSERS AVAILABLE, THERE IS A 40+ PERSON WAIT FOR NEW CONDENSERS WITHIN A 10 MILE RADIUS. IT'S A FULL TIME JOB TO GET SOMEONE TO HELP US. WE BOUGHT THIS CAR 1 YEAR AGO AND CAN'T EVEN DRIVE IT IN THIS HOT WEATHER! SITS IN OUR DRIVEWAY UNTIL THE TEMP GETS TO BELOW 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000773June 23, 2017
EXTERIOR LIGHTING
I HAVE A 2015 GMC YUKON WITH CONDENSATION IN THE RIGHT AND LEFT FRONT HEADLIGHT ASSEMBLIES. MY TURN INDICATOR STOPPED WORKING WHICH USUALLY INDICATES A BURNED OUT BULB. I DID NOT NOTICE THE CONDENSATION AND I TOOK MY YUKON TO THE DEALERSHIP FOR WHAT I THOUGHT WAS GOING TO BE A SIMPLE BULB REPLACEMENT. THE HEADLIGHT ASSEMBLIES ARE COMPLETELY SEALED WHICH REQUIRES THE REPLACEMENT OF THE COMPLETE LAMP ASSEMBLY IF A BULB FILAMENT BURNS OUT. THE DEALERSHIP POINTED OUT THE CONDENSATION AND TOLD ME THE BULB MALFUNCTION IS LIKELY CAUSED BY THE CONDENSATION. SINCE MY VISIT TO THE DEALERSHIP YESTERDAY, THE TURN INDICATOR HAS WORKED INTERMITTENTLY. A CALL BACK TO THE DEALERSHIP WITH THE UPDATE AND THE RESPONSE WAS THAT THE CONDENSATION LIKELY CAUSED CORROSION AND STILL NEEDED TO BE REPLACED. THEY ADVISED ME THE OTHER HEADLIGHT AND SIGNAL INDICATOR WERE LIKELY TO MALFUNCTION AS WELL. IT IS OBVIOUSLY AN ONGOING ISSUE SINCE GM ISSUED A TECHNICAL SERVICE BULLETIN AROUND MAY 2014 AND UPDATED IT IN MARCH 2016 TO INCLUDE 2016 AND 2017 MODELS. THE CONDENSATION COVERS THE ENTIRE LENS. THIS IS OBVIOUSLY AN ISSUE AT NIGHT WHEN USING THE HEADLIGHTS. THE HEADLIGHT ASSEMBLY IS NON SERVICEABLE - ENTIRE HEADLIGHT ASSEMBLY MUST BE REPLACED FOR NON-WORKING BULB AT A HUGE COST $1200/SIDE). GMS TECHNICAL SERVICE BULLETIN NOTES THAT IF CERTAIN CONDITIONS ARE NOTED (SUCH AS IN MY CASE), THE REPLACEMENT OF THE LAMP ASSEMBLY MAY NOT CORRECT THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000313June 20, 2017
POWER TRAIN
WHEN SHIFTING INTO GEAR FROM A CHILD START, THE VEHICLE TAKES APPROXIMATELY 3 SECONDS TO SHIFT. DURING THAT TIME THE VEHICLE IS NOT IN GEAR AND CAN ROLL IN ANY DIRECTION. THERE IS A SOFTWARE FIX FOR THIS THAT I MUST PAY THE DEALER TO INSTALL. THIS HAPPENS EVERY COLD START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993469June 6, 2017
UNKNOWN OR OTHER
A/C CONDENSER IS LEAKING. THE PART IS ON BACK ORDER FOR MONTHS. THIS PROBLEM NEEDS TO BE LOOKED AT AS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993114June 4, 2017
UNKNOWN OR OTHER
VEHICLE STARTED TO BLOW HOT AIR WHEN AIR CONDITIONER WAS ON. BROUGHT THIS IN TO GET IT FIXED TWICE AND LAST TIME WE WERE INFORMED THAT THERE IS A HOLE IN THE CONDENSER AND THAT GM IS TRYING TO FIND A MANUFACTURER FOR THE PART BUT HAVE NO TIMETABLE AS TO WHEN THE PART WILL BE AVAILABLE. WE ALSO CALLED GM AND THEY CONFIRMED THAT THERE IS AN ISSUE BUT HAVE NO TIMETABLE ON WHEN THIS WILL BE FIXED. THEY WERE WORKING WITH ONE MANUFACTURER THAT HASN'T BEEN ABLE TO PRODUCED THE PART SO NOW THEY ARE WORKING WITH ANOTHER MANUFACTURER. FOR THE SAFETY OF MY CHILDREN, THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992437May 31, 2017
STRUCTURE:BODY
THE EXTERIOR DOORS ON THE DRIVER SIDE MADE NOISE WHILE IN MOTION AND WE DISCOVERED THE DOOR JAMS HAD BECOME LOOSE OR DETACHED IN SPOTS. THIS IS BOTH DRIVER SIDE DOORS OF A 4-DOOR VEHICLE. WE TOOK IT TO THE DEALER AND THEIR INVOICE IS QUOTED AS FOLLOWS "INSTALL LEFT FR APPLIQUE. REPLACED THE LEFT FRONT AND LEFT REAR APPLIQUE". THE TOTAL COST WAS $164.23. I AM FURIOUS THIS WASN'T UNDER WARRANTY OR A RECALL. THIS IS A 2 YEAR OLD $60,000 VEHICLE AND I'M UPSET WE HAD TO PAY TO REPLACE THESE PARTS. I HAVE CONTACTED GMC WHO NOTED AND RECOMMENDED I CONTACT NHTA, WHICH IS THE PURPOSE OF THIS COMPLAINT. THE DEALER TOLD US THEY HAVE REPLACE MANY OF THESE AND IT'S NOT A RECALL ITEM, BUT IT SHOULD BE. THUS, PLEASE NOTE AND INVESTIGATE THIS FURTHER FOR POSSIBLE RECALL AND REIMBURSEMENT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992279May 30, 2017
UNKNOWN OR OTHER
A/C STOPPED WORKING AND WAS TOLD IT WAS DUE TO BAD CONDENSER AND THE PART GETS DAMAGED WHERE IT BOLTS ONTO THE RADIATOR. WAS TOLD THAT A PART WOULD BE ORDERED BUT THERE IS NO ETA ON WHEN THE PART WILL BE DELIVERED DUE TO NATIONWIDE SHORTAGE OF PART DUE TO SO MANY PROBLEMS. ALSO, DEALER NOTIFIED ME THAT GM WAS ONLY ALLOWING ONE CONDENSER TO BE ORDERED PER VIN AS SUPPLY IS SO SHORT BECAUSE OF THE PROBLEM. AC DOESN'T WORK. CAN'T DRIVE WITH MY TWO CHILDREN AND DOG IN THE CAR WHEN THE TEMPERATURE IS OVER 80 DEGREES. SON HAS ASTHMA AND WE RELY ON THE AC TO BE WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992095May 29, 2017
UNKNOWN OR OTHER
AC CONDENSOR IS BAD PART ON INDEFFINATE BACKORDER NO ETA FROM GM THRY HAVE HAD MY VEHICLE FOR OVER A MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992004May 28, 2017
UNKNOWN OR OTHER
AIR CONDITIONER CONDENSER FAILURE WHILE ON VACATION CAUSING VERY HOT CONDITIONS FOR MY FAMILY. CONDENSER ON BACK ORDER FOR FOUR WEEKS MAKING DRIVING THE VEHICLE DIFFICULT TO AND FROM PLACE OF WORK. DEALERSHIP HAS FIVE MORE CONDENSERS TO REPLACE AFTER MINE WAS REPLACED THIS PAST FRIDAY MAY 26TH, 2017. CALLED ANOTHER DEALERSHIP TO SEE IF POSSIBLE TO GET A CONDENSER QUICKER AND THE WAIT WAS FIVE VEHICLES AHEAD OF ME. THIS IS A LARGE PROBLEM IN 2015 AND 2016 YUKON'S, ESCALADE'S, AND TAHOE'S. I WANT THIS TO BE A WARRENTY EXTENSION FOR ALL OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991747May 26, 2017
UNKNOWN OR OTHER
MY A/C STARTED BLOWING HOT AIR A FEW WEEKS AGO. I TOOK IT IN TO MY GMC SERVICE DEPARTMENT, AND THEY ADVISED ME IT WAS THE CONDENSER THAT NEEDS TO BE REPLACED, HOWEVER THAT PART IS ON BACK ORDER INDEFINITELY. I HAVE SINCE SPOKE WITH SEVERAL PEOPLE WITH VEHICLES LIKE MINE WHO HAVE ALSO HAD THIS SAME RESULT WITH THEIR A/C CONDENSER. I WOULD LIKE THIS MATTER REVIEWED AS AN OFFICIAL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991630May 25, 2017
UNKNOWN OR OTHER
AIR CONDITIONING CONDENSER HAS A LEAK, PARTS BACKORDERED FOR MONTHS, NO ETA ON THE RETURN; GOING INTO HOTTEST TIME OF THE YEAR WITHOUT A/C IN MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991316May 23, 2017
VISIBILITY/WIPER, UNKNOWN OR OTHER
AIR CONDITIONING FAILURE, CONDENSER DEFECTIVE. REPAIR IMPOSSIBLE BECAUSE PART HAS BEEN ON BACKORDER FOR OVER A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986109May 17, 2017
UNKNOWN OR OTHER
AC IS NOT WORKING. ONLY HOT AIR BLOWS OUT. DEALER IS TELLING US THAT THE COMPRESSOR IS OUT AND IS COMMONLY OUT FOR GM PRODUCTS FROM THIS YEAR. THE PART IS BACK ORDERED WITH NO DATE AVAILABLE THAT IT WILL BE AVAILABLE. APPARENTLY IT IS BEING REDESIGNED. WE HAVE BEEN TOLD IT MAY BE MONTHS. SUMMER HEAT IS COMING AS EARLY AS THIS WEEK. WITH 4 CHILDREN, I FIND IT UNSAFE TO HAVE SUCH A HOT CAR. 17 PEOPLE AT OUR DEALER ALONE ARE WAITING FOR THE SAME PART. PLEASE GET GM TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981331April 28, 2017
UNKNOWN OR OTHER
THE A C COMPRESSOR LEAKS ALLOWOWING FREON INTO THE AIR AND THE CAB WERE THE DRIVER AND OCCUPANTS BREATHE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978899April 17, 2017
EXTERIOR LIGHTING:BRAKE LIGHTS, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE DRIVING 60 MPH, THE EXTERIOR DOOR APPLIQUE COVERS RATTLED VIOLENTLY. THE CONTACT WAS INFORMED TO CONTACT THE MANUFACTURER TO REPORT A NON-SAFETY RELATED DEFECT. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SIDE BRAKE LIGHT FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971782April 11, 2017
POWER TRAIN
VEHICLE DRIVE TRAIN OPERATES ERRATICALLY IN VARIOUS OPERATING SITUATIONS AND HAS EXTENSIVE VIBRATIONS BETWEEN 25-40MPH; VIBRATIONS ARE WORSE IN CERTAIN GEARS. SIGNIFICANT LUNGEING AND JERKING OF SHIFTING GEARS ON ACCELERATION, PARTICULARLY WHEN NOT ACCELERATING INTENSELY. VEHICLE MAKES A CLUNK/KNOCK SOUND WHEN DECELERATING RAPEDLY. TAKEN IN FOR SERVICE 2X AT 2 DIFFERENT GMC DEALERS. TRANSMISSION HAS BEEN REPROGRAMMED 1X. NITHER DEALER PROVIDED GMC TECHNICAL SERVICE BULLETIN "#99-04-20-002I: INFORMATION ON DRIVE TRAIN CLUNK NOISE - (NOV 18, 2014)" AFTER MY VEHICLE WAS TAKEN ON AN UNAUTHERIZED 30 MILE 'TEST DRIVE' I WAS TOLD 'IT'S NORMAL OPERATION' AND "CUSTOMER CONCERN NOT DUPLICATED AT THIS TIME". SIMPLY FIND THIS HARD TO BELIEVE AS THE OPERATIONS AS DESCRIBED ARE BEING ACKNOWLEDGED BY A GMC BULLETIN. THIS IS SERIOUS: (1) THE SUDDEN JERKING/SLAMMING OF GEARS WILL HAVE A LONG TERM EFFECT ON THE TRANSMISSION (2) THE ACCELERATION ON DOWNSHIFTING IS A HUGE LIABILITY AS THE INCREASED POSSIBILITY OF COLLISION IS SIGNIFICANT AND (3) DIFFINETLY NOT 'NORMAL' OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966217March 15, 2017
POWER TRAIN
VEHICLE DRIVE TRAIN OPERATES ERRATICALLY IN VARIOUS OPERATING SITUATIONS AND HAS EXTENSIVE VIBRATIONS BETWEEN 25-40MPH; VIBRATIONS ARE WORSE IN CERTAIN GEARS. SIGNIFICANT LUNGEING AND JERKING ON SHIFTING GEARS ON ACCELERATION PARTICULARLY WHEN NOT ACCELERATING INTENSELY. MOST CONCERNING: WHEN DECELERATING AFTER RUNNING AT HIGHWAY SPEEDS AND DOWNSHIFTING (I.E. EXIT RAMPS, HIGHWAY SERVICE/REST AREAS), VEHICLE ACCELERATES (AFTER DOWNSHIFTING) AND REQUIRES EXTENSIVE BRAKE PRESSURE TO SLOW AND CONTROL. TAKEN IN FOR SERVICE 3X AT 3 DIFFERENT GMC DEALERS. TRANSMISSION HAS BEEN REPROGRAMMED 2X. 3RD DEALER PROVIDED GMC TECHNICAL SERVICE BULLETIN "#99-04-20-002I: INFORMATION ON DRIVE TRAIN CLUNK NOISE - (NOV 18, 2014)" AND TOLD IT'S 'NORMAL OPERATION' AND IS DUE TO DRIVETRAIN 'LASH' (AKA GEAR SLOP OR PLAY). PAID $150 TO BE TOLD "CUSTOMER CONCERN NOT DUPLICATED AT THIS TIME". SIMPLY FIND THIS HARD TO BELIEVE AS THE OPERATIONS AS DESCRIBED ARE READILY APPARENT. IN ALL SERIOUSNESS: (1) THE SUDDEN JERKING/SLAMMING OF GEARS ON ACCELERATION HAS BEEN NOTICE BY SEVERAL PASSENGERS NOT JUST MYSELF, (2) THE ACCELERATION ON DOWNSHIFTING IS A HUGE LIABILITY AS THE INCREASED POSSIBILITY OF REAR END COLLISION IS SIGNIFICANT AND (3) NO WAY IS IT 'NORMAL' OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960379March 13, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC YUKON. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE LIGHTS FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER DIAGNOSED THAT THE TAIL ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,510.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947079January 23, 2017
POWER TRAIN
IN MOTION VEHICLE SHUTTERS, CLUNKING IN BETWEEN GEARS, CLUNKS GOING INTO REVERSE, SHUTTERS BETWEEN 30-40 MPH AND OVER 65 MPH. BOUGHT VEHICLE BRAND NEW OFF SHOW ROOM FLOOR, VEHICLE WAS OUT OF ALIGNMENT WHEN I PURCHASED IT. AROUND 12,000 MILES NOTICED IT WAS SHUTTERING AND AS TIME HAS CONTINUED IT HAS PROGRESSIVELY GOTTEN WORSE. AT 17,000 MILES 11/16 TORQUE CONVERTOR WENT OUT AND WAS REPLACED. 1/17 BACK IN SHOP NOW WITH SAME PROBLEMS BUT MUCH WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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