GMC Yukon Complaints (2021)

345 consumer complaints on file.

#11485738September 21, 2022
STEERING
After pulling out from parking lot into roadway, steering wheel locked up (right) and vehicle proceeded uncontrolled into a telephone pole - injuring driver. Driver stage 1 & 2 together with seatbelt pretensioner deployed upon impact. No warning lamps or defect symptoms prior to time of failure. Inspection revealed DTC codes for power steering of U0420:00 (invalid data received from power steering module) and U3000:49 (control module internal malfunction). Scanner evidences power steering position sensor data not being reported. Vehicle VIN indicates that it was included in NHTSA recall 21V455000. Power Steering Component Part Nos: 85103817, 848935231 and 85116776.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11484954September 17, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I had just left the house driving through my neighborhood at about 35 MPH when for no reason the emergency braking engaged. The road was deserted, no other vehicles, pedestrians, dogs or objects in roadway. There was a momentary red dash alert, but I didn't have time to read it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483754September 9, 2022
ENGINE
Total Engine Failure. Cause UNKNOWN, Driving on highway from family vacation. For 1-2 miles prior to incident car begins running rough, High RPMs, Engine pressure rising. Receive a warning on dash. 'Engine shutting down. No prior warnings or issues in the vehicle life. Pull over' Engine will not restart. Have to call two tow drivers, neither are able to get engine into neutral to tow. Second tow driver uses makeshift skids to pull car onto tow truck. Is towed to nearest GMC dealer. At next business day the car is inspected and prognosis is total engine failure. This was a 2021 just over a year old with 22,000 miles. Vehicle shut down every person in vehicle could have been injured if we had been unable to pull over to a safe location, were driving 70mph on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477200August 2, 2022
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
On a road trip out of state we stopped for gas. We got back on the road and few miles out the car suddenly slowed and gave a message on the screen something about acceleration. We pulled over and next the reverse didn’t work. We stayed overnight then next day the reverse still did not work. We were able to place in drive and continue on but we don’t have fully functioning reverse mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466147May 25, 2022
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2021 GMC Yukon. The contact stated that while the vehicle was idling in a drive-thru, the vehicle lost motive power and stalled. The contact stated that no warning lights were illuminated. The contact stated that he was able to restart the vehicle and drove the vehicle with no issues however, the next day the failure recurred. The vehicle was towed to the dealer where the failure was diagnosed as a power control module malfunction. The contact stated that the power control module was replaced under warranty. The contact stated that failure recurred several weeks later. The vehicle was towed back to the dealer where the failure was unable to be replicated. The vehicle was test-driven at the dealer for about 50 miles and no repairs were completed. The contact stated that the failure recurred for the third time and was awaiting a tow to the dealer. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline) however, the contact was unsure if the vehicle was included or had been previously repaired under the recall. The manufacturer was notified of the failure and a case was opened. The contact stated that he was awaiting a call back from the manufacturer. The approximate failure mileage was 5,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461919April 23, 2022
ENGINE
We have a 2021 Yukon Denali. It has just over 12,000 miles on it. My wife called me In a frenzy today saying the motor was making a poping noise and it was pulling her on the interstate. She was very concered, but managed to make it home From Her 15 mile exit. When she got home, it was evident that the lifters are to blame For This incident. GMC needs to recall all these 2021 GMC Yukons with all these lifter problems. Very unsafe. We plan on getting rid of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457792March 22, 2022
ENGINE, SUSPENSION, LANE DEPARTURE: BLIND SPOT DETECTION
My blind spot warning light and signal doesnt work all the time. for example, if a pass a car, or a car passes me at a speed of more than 5 miles per hour, there is no notification from the blind spot warning light in the mirror, or an audalble signale either. i have taken the car to the GMC dealership 3 times and i was told that is normal, and nothing is wrong. I own other GMC models and i have never experianced this intermitant issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438090October 25, 2021
SERVICE BRAKES
On Friday October 22, 2021 around 7:20am as I was driving my children to school I was driving around 40 mph when suddenly I received an alert on the dashboard saying “brake system fail”, I then proceeded to brake to make sure my breaks were working when I noticed they did not work. I then started pumping the gas pedal repeatedly to make the vehicle stop. My car was not stopping and my children and I panicked and started crying. As I was getting closer to a vehicle and ready to crash I swerved the vehicle to the right where it was just an empty lot. I continue to press and pump the brakes until the vehicle came to a complete stop. I took pictures of the dash board once the vehicle was completely off. My Vehicle was towed to my house shortly after. I refuse to drive that vehicle after the terrible experience that jeopardize the life of my children and myself. We have suffered emotional distress.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436452October 12, 2021
AIR BAGS
The contact owns a 2021 GMC Yukon. The contact stated while stopped on the highway a Crown Victoria crashed into the rear driver's quarter panel and a Honda Civic crashed into the front bumper of the vehicle. The air bags failed to deploy. There was a police report filed. There was no reported fire. The contact sustained pain and medical attention was provided. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but, no further assistance was provided. The failure mileage was approximately 7,000. The contact stated there was visible damage to the rear axle and fuel tank.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11435331October 4, 2021
ENGINE
Engine failed on my new vehicle. GM is aware of faulty lifters produced over roughly a 3 month period. My vehicle has been confirmed to have those faulty batch lifters. At this time GM is only replacing lifters on the side of the engine that failed. The local dealership is having 2-3 of these come into the service shop per day. This is a major problem and I am being told it could be 2 months before I get my vehicle back. When I get the vehicle back I want it fixed properly and safe to drive. I don't want my family broken down on the side of the road due to GM knowingly not replacing a faulty product let alone the inconvenience of not having the vehicle again for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434850September 29, 2021
UNKNOWN OR OTHER
A/C system draining into drivers side floor area. Water from the A/C system is not draining properly and causing water to collect under the carpet on drivers side, leading to mold, bacteria and potentially harmful to people with respiratory issues. After researching various Internet forums, this seems to be a common issue in 2021 Yukon and Tahoes. The dealership will be investigating the issue tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432298September 9, 2021
ENGINE
GMC Yukon Denali SUV 2021, push rods and lifters in motor are bad, this could have cause an accident due to SUV stopping in traffic or on the highway. Please help with this safety issue. The GMC Denali SUV 2021 only has 7000 miles on it, it new. I thank you in advance for you support. Regards George L Patterson
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430208August 23, 2021
LANE DEPARTURE: LANE KEEP: STEERING ASSIST, AIR BAGS
The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11427458August 2, 2021
TIRES
The contact owns a 2012 GMC Yukon equipped with Cooper Tires, Tire Line: Discoverer HTP, Tire Size: 275/55/R20, DOT number: Not Available. The contact stated that while inspecting the tires, the rear driver’s and passenger’s side tires had visible bulges. The tires were not replaced. The dealer was not made aware of the failure. The contact attempted to contact the manufacturer but was not able to reach a live representative. The failure mileage was 116,224.The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423440July 5, 2021
AIR BAGS
Once again, the car has been repaired under the recall for the airbags, but once again the cars lights have turned on to state service safety restraint system. I am unable to trust the airbags will deploy with the system being that this issue has been appearing multiple times and reappeared after the recall was complete.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422144June 24, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
This new 2021 GMC Yukon Denali we purchased on June 2, 2021 has a very sophisticated controls system that includes a feature, entitled "Brake Assist," that is designed to detect "rapid brake pedal applications due to emergency braking situations and provides additional braking to activate the Antilock Brake System (ABS) if the brake pedal is not pushed hard enough to activate ABS normally." "Brake Assist disengages when the brake pedal is released." After I left the dealership (June 2nd), I noticed that the "Service Brake Assist" light had illuminated on the Driver Information Center (DIC). I pulled off the road to check the Owner's Manual, and then continued home trusting that no immediate hazard existed. I subsequently set up an appointment with the dealership for a checkup. A week later, the dealership downloaded a new software package from GMC. The Brake Assist light did not appear when the engine started, so I left for home (50-minute drive at moderate speeds). Enroute to my home, I stopped at a store and turned the engine off. Started home a few minutes later. While accelerating past 45 mph, the brake system independently engaged, which threw me against the steering wheel and into the windshield. As the SUV decelerated through 20 mph, the brakes automatically released. I was not hurt, nor did I lose angular control of the vehicle. I completed my drive home and parked the Yukon normally. Did not drive it again until returning to the dealership a few days later. This second visit did not bear fruit. After significant explorative work, the lead mechanic drove the vehicle several miles under a multitude of conditions, but could not duplicate the problem or get the light on the DIC to extinguish. At my request, the dealership returned possession to me with the light still illuminated. I have driven the vehicle several miles since then with the "Service Brake Assist" light still illuminated. I suspect this is a GMC software problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418490May 25, 2021
POWER TRAIN, STEERING
Hello, I am a Repair Technician for a General Motors dealership in Reno NV. vehicle in question has no ability to to placed in neutral without the engine running. per GM repair guides the vehicle must either be placed in neutral with engine running or a special tool is needed to placed trans into neutral in to move vehicle. this is a major safety concern as vehicle became engine became disabled and the vehicle could not be moved. steering is locked, parking brake automatically sets and neutral position on gear selector cannot be selected. this happened at our dealership. but i can only imagine this happening to someone on the highway. stuck blocking the road with no ability to move the vehicle to safety. i feel this is extremely dangerous and i am sending an email to General motors technical assistance also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415724May 9, 2021
VISIBILITY/WIPER
DRIVING DOWN AN INTERSTATE ON A CLEAR SUNNY DAY 70 DEGREES. THERE WERE NO VEHICLES NEARBY OR AN OVERPASS. IT WAS ME, MY HUSBAND AND OUR DOG IN THE VEHICLE. OUT OF NOWHERE WE HEARD A LARGE BANG AND I NOTICED THE SUNROOF WAS SHATTERED. IT TOOK ALL MY HUSBAND ALL HE COULD TO FROM WRECKING. THANKFULLY I THOUGHT TO CLOSE THE SUNROOF SHADE SO MORE GLASS WOULDN'T LAND IN THE VEHICLE. THERE WERE SHARDS 9F GLASS EVERYWHERE. WE PURCHASE OUR 2021 YUKON 3 MONTHS AGO. SO WE WERE IN A NEW VEHICLE WITH APPROXIMATELY 5K MILES. VERY SCARY AND I WAS STILL SHAKING ONCE WE WERE ABLE TO EXIT THE INTERSTATE. THE SAFETY GUIDELINES FOR PANORAMIC SUNROOF NEED TO BE UPDATED! I HAD NO IDEA THIS WAS AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414928May 3, 2021
STEERING
THE VEHICLE WAS STATIONARY AND UPON TURNING IT ON A MESSAGE SHOWED UP ON THE DISPLAY STATING TO IMMEDIATELY TAKE THE VEHICLE FOR SERVICE AND TO DRIVE CAREFULLY BECAUSE OF A POWER STEERING ISSUE. ONCE THE VEHICLE WAS PLACED IN REVERSE TO BEGIN TO LEAVE THE PARKING SPOT, IT WAS EVIDENT THAT THERE WAS NO STEERING AVAILABLE ON THE VEHICLE. IT WOULD ONLY MOVE FORWARD AND BACKWARDS BUT THE STEERING WHEEL WOULD NOT MOVE IN ANY DIRECTION AT ANY DEGREE MAKING THE VEHICLE IMPOSSIBLE TO DRIVE SAFELY OR CAREFULLY TO ANY LOCATION. ATTEMPTING TO DRIVE THE VEHICLE FOR SERVICE WOULD HAVE CAUSED AN ACCIDENT AND ULTIMATELY WAS IMPOSSIBLE SO WE DECIDED TO HAVE THE VEHICLE TOWED. THE DEALERSHIP SERVICE DEPARTMENT INFORMED US THAT THIS WAS A PROBLEM WITH THE SYSTEM/SOFTWARE AND THAT THE VEHICLE HAD MANY MORE HISTORY CODES FOR THIS ISSUE. AFTER INFORMING US THAT THE UPDATE FOR THE STEERING SYSTEM WAS COMPLETED, THEY ALSO SAID IT MAY NOT BE THE FIX BASED ON THE MULTIPLE HISTORY CODES. THE CAR IS STILL BEING INSPECTED AS THEY ARE UNABLE TO BE SURE THE CAUSE OR THAT IT WILL NOT OCCUR AGAIN. RECORDS OF SERVICE CAN BE PROVIDED ONCE THE VEHICLE IS RETURNED TO US AND MESSAGES OF COMMUNICATION WITH THE SERVICE DEPARTMENT CAN ALSO BE PROVIDED UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406358April 4, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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