Forest River Surveyor Complaints (2015)

2 consumer complaints on file.

• #11109962July 6, 2018
  SUSPENSION, WHEELS

  3 TIMES THE ENTIRE WHEEL, HUB, STUDS ASSEMBLY HAVE FLOWN OFF THE TRAVEL TRAILER WHILE ON THE HIGHWAY. TWICE IN INDIANA & ONCE IN MISSISSIPPI. THE FIRST TIME IN MISSISSIPPI I THOUGHT THE TRAILER HIT A LARGE BUMP ON THE ROAD AND THE ENTIRE TIRE ASSEMBLY WENT FLYING OFF DOWN THE HIGHWAY. THE SECOND TIME SOMEONE PULLED UP NEXT TO US IN INDIANA TO CHICAGO AND SAID YOUR TIRE IS MISSING. THE THIRD TIME IN INDIANA ANOTHER MOTORIST TOLD US WE WERE MISSING A TIRE. THE LAST 2 DIFFERENT TIMES I'VE STOPPED AT A TRUCKERS WEIGH STATION JUST TO MAKE SURE I WASN'T OVER WEIGHT. EACH WEIGHT TICKET WAS UNDER RECOMMENDED LOAD CAPACITY. THE ENTIRE TIRE, RIM, LUG NUTS, STUDS AND BREAK HUB AND FLOWN OFF FULLY ATTACHED. I'VE NEVER BEEN ABLE TO RECOVER THE TIRE SINCE I NEVER KNEW EXACTLY WHEN OR WHERE THEY HAVE FLOWN OFF TO. CAMPING WORLD WANTS TO PUT ON THE 4TH AXEL ON MY UNIT AND I DON'T WANT THEM TO PUT ON THE SAME LIPPERT AXEL BECAUSE I WILL BE GETTING THE SAME RESULT. I'VE LOOKED FOR RECALLS ON THE 2015 SURVEY MODEL#321BHTS BUT DIDN'T SEE MY V.I.N # SO THEN I STARTED THINKING THE LAST 3 AXELS WERE INSTALL AND FAILED WERE IN 2017 ONCE IN MARCH THEN AUGUST & FINALLY DECEMBER. I PURCHASED THE TRAILER NEW ON 9/21/15 WENT ON A FEW SHORT TRIPS AROUND THE TRI-STATE AREA. WENT ON A SPRING BREAK TRIP, 1 SUMMER & 1 WINTER VACATION WITH MY FAMILY. I HOPE KNOW ONE WAS HURT, INJURED OR KILLED FROM THE WHEELS FLYING OFF HITTING OTHER MOTORISTS OR LAYING IN THE ROAD CAUSING OTHER TYPES OF ACCIDENTS. I'VE HAD NO HELP FROM CAMPING WORLD IN RESOLVING THIS ISSUE OR FOREST RIVER OTHER THAN LIPPERT AXEL MFG. HAD SENT A NEW AXEL TO CAMPING WORLD TO INSTALL UNDER WARRANTY. HOW EVER I'VE HAD TO PAY FOR ALL THE BODY DAMAGE, TIRES, RIMS, AND OTHER REPAIRS. I BOUGHT A TEMP. AXEL IN MISSISSIPPI TO GET THE UNIT BACK TO CHICAGO THEN CAMPING WORLD THREW OUT MY AXEL I PURCHASED TO INSTALL THE MFG. SPECIFIED AXEL.*DT*JB*DT*TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10730227June 24, 2015
  UNKNOWN OR OTHER

  SAFETY STRAP FOR TV WAS NOT INSTALLED WHEN UNIT MANUFACTURED. DURING TRAVEL, TV MOUNT FAILED, ALLOWING TV TO FALL TO FLOOR. TV WAS DAMAGED BEYOND REPAIR, AND CABLES FROM OTHER COMPONENTS WERE DAMAGED. SAFETY STRAPS ARE NECESSARY TO SECURE TV TO WALL WHEN RV IS MOVING.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0