Ford Fiesta Complaints (2011)

730 consumer complaints on file.

#10618406August 2, 2014
POWER TRAIN
DRIVING ON THE INTERSTATE AND MY CAR WOULD NOT ACCELERATE .THE CLUTCH WHICH IS A AUTO SHIFT CLUTCH WOULD NOT DISENGAGE HAD TO PULL OVER BETWEEN ON RAMP AND FLOWING TRAFFIC. RESTARTED CAR A COUPLE OF TIMES AND FINNA LOL WORKED OK. I CALLED MY DEALERSHIP SERVICE DEPT. AND THEY SAID TO TAKE IT TO NEAREST FORD SERVICE DEPT..CODES WERE SHIFT FORK POSITION CIRCUIT P2832 P2877CLUTCH B DISENGAGING SLOW AND SHIFT FORKA POSITION CIRCUIT RANGE/PERFORMANCE PERMANENT.THIS COULD BE A DANGEROUS ISSUE I'M GLAD WAS DRIVING AND NOT MY DAUGHTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618113August 1, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
BACK PASSENGER DOOR LOCK SUDDENLY WOULD NOT CATCH. WARRANTY HAD EXPIRED 3 MONTHS AGO ALTHOUGH MILEAGE ONLY 28000. I TOOK IT TO 2 DEALERS. ONE TOLD ME THAT THEY HAVE SEEN AT LEAST 70 CARS WITH THIS PROBLEM AND THAT THERE HAVE BEEN SO MANY THAT THE PARTS ARE ON BACK ORDER. AT THE OTHER DEALERSHIP THE CUSTOMER SERVICE REP TOLD ME THAT HE HAD ALREADY SEEN ABOUT 5 IN THE LAST MONTH, IN FACT THERE WAS ANOTHER VEHICLE THERE THAT DAY WITH THE SAME ISSUE, ONLY IT WAS A DIFFERENT FORD MODEL. MY LATCH FAILURE WAS UNUSUAL BECAUSE IT FAILED AFTER THE WARRANTY HAD EXPIRED. MOST ARE FAILING UNDER WARRANTY. ONE DEALERSHIP QUOTED ME $600 TO FIX. THE OTHER DEALERSHIP GAVE ME A BREAK SINCE THERE WAS SUCH LOW MILEAGE AND DISCOUNTED IT TO $100. I SUSPECT THAT THIS LOCK FAILURE IS HAPPENING TO TENS OF THOUSANDS OF CARS, BUT NHTSA IS NOT HEARING ABOUT IT BECAUSE IT IS HAPPENING UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617607July 30, 2014
STRUCTURE:BODY:DOOR
WHILE I WAS DRIVING THE BACK DRIVERS SIDE DOOR FLEW OPEN. I HAD JUST RECENTLY PUT SOME PACKAGES IN THE BACK SEAT AND SHUT THE DOOR. TO MY KNOWLEDGE THE DOOR WAS CLOSED. IT APPEARED TO BE ANYWAYS. I TOOK IT IN TO BERGE FORD DEALERSHIP TWO DAYS LATER. THEY TOLD ME I NEEDED A NEW LATCH. THEY SAID THIS HAS BEEN HAPPENING SO MUCH IN THE FORD FIESTA'S AND FORD FOCUS THAT THEY HAVE A HARD TIME GETTING THE PARTS. APPARENTLY, THERE HAVE BEEN SOME RECALLS, BUT JUST NOT ON MY YEAR OF CAR. THEY SUGGESTED I GET ASSISTANCE FROM FORD MOTOR CO. SO A CLAIM WAS FILED. AFTER CALLING FORD EVERY DAY FOR A WEEK THEY FINALLY GAVE ME ANY ANSWER ON JULY 30TH. THEY ARE GOING TO PAY FOR A NEW LATCH, BUT THERE HASN'T BEEN A RECALL AS YET. MY CONCERN, IS IF THAT A CHILD WAS IN THE BACKSEAT AN INJURY OR DEATH COULD HAVE OCCURRED BECAUSE THE DOOR DOES APPEAR TO BE CLOSED WHEN SHUTTING IT. IT IS ALSO CONCERNING THAT THIS IS AN ONGOING PROBLEM WITH THESE LATCHES ACCORDING TO NOT ONLY THE DEALER, BUT FORD MOTOR CO. CUSTOMER SERVICE MANAGER AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617608July 30, 2014
STRUCTURE:BODY:DOOR
WHILE I WAS DRIVING THE BACK DRIVERS SIDE DOOR FLEW OPEN. I HAD JUST RECENTLY PUT SOME PACKAGES IN THE BACK SEAT AND SHUT THE DOOR. TO MY KNOWLEDGE THE DOOR WAS CLOSED. IT APPEARED TO BE ANYWAYS. I TOOK IT IN TO BERGE FORD DEALERSHIP TWO DAYS LATER. THEY TOLD ME I NEEDED A NEW LATCH. THEY SAID THIS HAS BEEN HAPPENING SO MUCH IN THE FORD FIESTA'S AND FORD FOCUS THAT THEY HAVE A HARD TIME GETTING THE PARTS. APPARENTLY, THERE HAVE BEEN SOME RECALLS, BUT JUST NOT ON MY YEAR OF CAR. THEY SUGGESTED I GET ASSISTANCE FROM FORD MOTOR CO. SO A CLAIM WAS FILED. AFTER CALLING FORD EVERY DAY FOR A WEEK THEY FINALLY GAVE ME ANY ANSWER ON JULY 30TH. THEY ARE GOING TO PAY FOR A NEW LATCH, BUT THERE HASN'T BEEN A RECALL AS YET. MY CONCERN, IS IF THAT A CHILD WAS IN THE BACKSEAT AN INJURY OR DEATH COULD HAVE OCCURRED BECAUSE THE DOOR DOES APPEAR TO BE CLOSED WHEN SHUTTING IT. IT IS ALSO CONCERNING THAT THIS IS AN ONGOING PROBLEM WITH THESE LATCHES ACCORDING TO NOT ONLY THE DEALER, BUT FORD MOTOR CO. CUSTOMER SERVICE MANAGER AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616698July 28, 2014
LATCHES/LOCKS/LINKAGES
REAR RIGHT PASSENGER DOOR WILL NOT LATCH SHUT. HAVE READ OTHER INSTANCES OF THIS PROBLEM. DOOR HAS NOT BEEN DAMAGED AND IS NOT USED FREQUENTLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616790July 28, 2014
POWER TRAIN, UNKNOWN OR OTHER
THE CAR WILL STALL WHEN LEAVING FROM A STOP. IT HAS HAPPENED APPROXIMATELY 12 - 15 TIMES SINCE THE FIRST OCCURRENCE. DEALER IS UNABLE TO FIND THE PROBLEM AS NO CODES ARE THROWN. I AM FRUSTRATED AND SCARED AS I AM AFRAID IT WILL STALL IN THE MIDDLE OF AN INTERSECTION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616908July 28, 2014
POWER TRAIN
CAR MADE HORRIBLE GRINDING NOISE, LOST POWER AND WENT INTO NEUTRAL WHILE DRIVING DOWN HIGHWAY AT 55 MPH. LUCKILY THERE WAS A PLACE TO PULL OFF THE ROAD BEFORE I WAS CREAMED BY A SEMI TRUCK. TURNED CAR OFF AND BACK ON, CHECK ENGINE LIGHT CAME ON, CAR WOULD NOT START. LET SIT FOR 10 MINS OR SO, FINALLY GOT CAR STARTED, DROVE STRAIGHT TO DEALERSHIP. THEY SAID IT NEEDED A NEW TRANSMISSION CONTROL MODULE. BEEN WAITING FOR OVER A MONTH FOR ONE AS THERE ARE 3000+ ON BACK ORDER. THIS IS A HUGE SAFETY CONCERN AND I DO NOT UNDERSTAND WHY THERE IS NOT A RECALL FOR THESE TRANSMISSIONS!!!! I'VE BEEN WITHOUT TRANSPORTATION TO WORK FOR OVER A MONTH AND HAVE HAD TO BUM RIDES FROM FRIENDS AND FAMILY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616936July 28, 2014
LATCHES/LOCKS/LINKAGES
WE WERE ENTERING VEHICLE READY TO LEAVE WHEN REAR BACK PASSENGER DOOR LATCH FAILED TO SECURE .UPON INVESTIGATION WE FOUND MANY SIMILAR COMPLAINTS REGARDING THIS SAFEY CONCERN.CONTACTED FORD TOLD NO RECALL THOUGH THEY DID ADMIT THEY HAVE RECEIVED SOME COMPLAINTS. UPDATED 4/24/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616960July 28, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE POWER DOOR LOCKS FAILED TO SECURE AND LOCK THE VEHICLE INTERMITTENTLY. THE CONTACT ENTERED THE VEHICLE AND NOTICED THAT THE REAR PASSENGER SIDE DOOR WAS NOT CLOSING NOR LOCKING. THE DEALER STATED THAT THE REAR PASSENGER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THEN THE FRONT DRIVER SIDE DOOR LATCH BEGAN EXHIBITING THE SAME FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ATTEMPTED TO NOTIFY THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE CONSUMER STATED THE LEFT REAR DOOR LATCH WOULD NOT LATCH. IN ORDER TO DRIVE THE VEHICLE TO THE DEALER, HE HAD TO TIE A ROPE AROUND THE DOOR OVER THE ROOF TO OTHER SIDE. THE DEALER REPLACED THE LATCH. ON JULY 25, 2014, AS THE CONSUMER STARTED TO DRIVE, THE DRIVER SIDE DOOR SUDDENLY OPENED. AGAIN, IT WOULD NOT LATCH. THE DEALER REPLACED THE LATCH AGAIN. UPDATED 08/28/14 UPDATED 9/4/14*CN UPDATED 09/15/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616992July 28, 2014
STRUCTURE:BODY:DOOR
WHEN LEAVING THE GROCERY STORE, I NOTICED THAT THE INDICATOR SHOWED THAT THE REAR DRIVER DOOR SHOWED OPEN. WE TRIED CLOSING IT BUT IT WOULDN'T CLOSE. I DROVE HOME WHILE MY PASSENGER HELD THE BACK DOOR CLOSED. ON THE FOLLOWING MONDAY, I TOOK THE CAR IN TO THE DEALERSHIP. AFTER A FEW HOURS, THEY CONTACTED ME AND SAID THE PART WAS ON BACKORDER AND THAT IT WOULD BE IN AT THE END OF THE WEEK. I TALKED TO THE PERSON ON WED. AND THEY SAID THE PART WAS ON THE TRUCK AND WOULD BE THERE ON FRIDAY SO I MADE AN APPT. TO BRING MY CAR BACK TODAY. AFTER 5 HOURS AT THE DEALERSHIP, THEY TOLD ME THAT THE PART WAS ON BACKORDER UNTIL MID-AUGUST AND THAT 2 OTHER PEOPLE BROUGHT IN THE SAME CAR TODAY WITH THE SAME PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616687July 27, 2014
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
OPENED PASSENGER SIDE REAR DOOR TO PUT CHILD IN CAR CARSEAT. SHUT THE DOOR, GOT IN AND STARTED CAR. WHEN I STARTED TO REVERSE THE DOOR OPEN ALERT CAME ON. GOT OUT OF CAR THINKING I JUST DIDN'T SHUT THE DOOR HARD ENOUGH. THE DOOR WOULD NOT LATCH. HAVE NOT GONE TO DEALERSHIP BECAUSE BUMPER TO BUMPER WARRANTY IS UP. FROM WHAT I HAVE READ THERE IS A BACK ORDER ON THE PART I NEED TO FIX IT. I HAVE THE DOOR TIED TO THE INSIDE OF THE CAR AND THE DOOR OPEN NOTIFICATION CONSTANTLY COMES ON AS WELL AS THE INSIDE LIGHTS. LUCKILY I NOTICED THIS BEFORE PULLING OFF OR THE SITUATION COULD HAVE BEEN LIFE THREATENING FOR THE KIDS! I HOPE THAT FORD RECOGNIZES THIS PROBLEM AND DOES A RECALL! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615659July 23, 2014
STRUCTURE:BODY
AFTER UNLOADING GROCERIES THE PASSENGER (RIGHT SIDE, RH) REAR DOOR WOULDN'T STAY SHUT. IT WOULD CLOSE ALL THE WAY, BUT THE LATCH MECHANISM WOULDN'T KEEP THE DOOR CLOSED. THIS IS A 4 DOOR CAR + HATCHBACK AND THIS IS THE DOOR WE USE THE LEAST. CALLED FORD ABOUT THE PROBLEM AND THE PART IS ON BACK ORDER EVERYWHERE. THIS PART IS SPECIFIC TO THE FIESTA REAR DOOR, THE FRONT DOOR LATCH IS DIFFERENT AS ARE FOCUS DOOR LATCHES. I THINK THIS IS A VERY DANGEROUS PROBLEM DUE TO THE DOOR NOT STAYING SHUT. WE WERE LUCKY IT HAPPENED WHEN STOPPED IN OUR DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615056July 21, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE REAR PASSENGER LOCK FAILED TO LOCK ELECTRONICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE BUT DID NOT NOTIFY THE CONTACT OF WHAT PART NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 28,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614925July 21, 2014
ENGINE, POWER TRAIN
WHILE DRIVING DOWN A CERTAIN ROAD I NOTICED THE CAR WHILE ON DRIVE, SWITCHED TO REVERSE BACKED UP ON ITS OWN AND THEN TO PARK WITHOUT ME SWITCHING GEARS. IT DID SO UNTIL I WAS ABLE TO SOMEHOW PULL OVER ON THE SIDE OF THE ROAD AND TURNED THE CAR OFF. I IMMEDIATELY DECIDED TO CALL 9-11 THE OFFICER WHO ARRIVED ON THE SCENE SAW WITH HIS OWN EYES WHAT THE CAR WAS DOING AND STATED NOT TO DRIVE THE CAR AND THAT IT WAS A HAZARD ON THE ROAD. WHEN WE VISITED FORD THE DEALER DID NOT KNOW WHAT HAPPENED TO THE CAR AND "FLEW OVER A TECHNICIAN" BUT THE SAME PROBLEM PERSISTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614575July 18, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY DECELERATED AND FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610958July 16, 2014
POWER TRAIN
2011 FORD FIESTA AUTOMATIC TRANSMISSION SHIFTS ERRATICALLY AND INTERMITTENTLY WHENEVER UPSHIFTING FROM 1ST TO 2ND GEAR. ENGINE/TRANSMISSION SHAKES AND SOMETIMES MAKES CLANKING NOISES. ENGINE ALSO SEEMS TO STAY ENGAGED TO CLUTCH (OR WHATEVER TRANSMISSION MECHANISM ENGAGES ENGINE TO DRIVE TRAIN) AT ALL TIMES, BECAUSE SUDDEN HARD BRAKING CAN STOP ENGINE. DEALERSHIP HAS TRIED TO FIX TRANSMISSION PROBLEM(S) AT LEAST THREE TIMES, AND COMPUTER FIRMWARE 'UPGRADES' HAVE BEEN DOWNLOADED TO TRANSMISSION CONTROLLER(S) AT LEAST TWICE BY DEALERSHIP. PROBLEMS HAVE NOT BEEN RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611055July 16, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
REAR DOOR LATCHES FAIL TO CLOSE BOTH REAR DOORS. THEY BOTH FAILED APPROXIMATELY THE SAME TIME. I NOW HAVE THEM TIED TOGETHER FROM THE INSIDE. THIS IS DEFINITELY A SAFETY HAZARD. THE DEALER SAID THERE ISN'T A RECALL. THEY ALSO STATED IT COULD TAKE UP TO 3 WEEKS TO GET REPLACEMENT LATCHES BECAUSE FORD CAN'T KEEP UP WITH REPLACEMENT PARTS. THAT TELLS ME THERE IS A PROBLEM. WAITING TO SEE IF THERE WILL BE A RECALL. FORD WANTS APPROXIMATELY $500 TO REPLACE BOTH LATCHES BECAUSE VEHICLE IS NO LONGER UNDER WARRANTY. I REQUEST YOU CONTACT FORD AND HAVE THEM REPLACE THE LATCHES AT NO COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610852July 15, 2014
POWER TRAIN
I WAS PARKED IN A FRIENDS DRIVEWAY AND THE CAR WOULDN'T START. THE RADIO AND LIGHTS AND DASHBOARD ALL WORKED BUT WHEN TURN THE KEY THERE WAS ALL KINDS OF CLICKING NOISE AND FLASHING LIGHTS. EVEN AFTER THE KEY WAS REMOVED YOU COULD HEAR ALL KINDS OF MECHANICAL NOISE GOING ON UNDER THE HOOD. THE CAR STARTED AFTER ROADSIDE ASSISTANCE JUMPED IT, SO I THOUGHT I WAS GOOD TO GO. I PUT THE CAR IN REVERSE AND THOUGHT I WAS BACKING OUT OF THE DRIVEWAY WHEN IN ALL REALITY I WAS JUST COASTING BECAUSE WHEN I GOT DOWN THE INCLINE PART AND APPLIED THE GAS PEDAL THE RPMS WOULD GO UP BUT THE CAR DIDN'T MOVE. I TRIED TO GO FORWARD AND COULD NOT. I COULD PHYSICALLY SHIFT THE CAR INTO GEAR BUT IT WOULD NOT MOVE, EVEN IF I FLOORED THE GAS PEDAL IT JUST REVVED THE ENGINE. I HAD TO THEN CALL A TOW TRUCK AND HAD IT TOWED TO THE NEAREST FORD DEALERSHIP. THEY WERE UNABLE TO REPLICATE THE PROBLEM THEREFORE THERE WAS NO REPAIR MADE NOR DID THEY TRY TO FIGURE IT OUT BC THEY SAID IT RAN TO SPECIFICATIONS. I AM CONCERNED WITH BEING STRANDED TRAFFIC AND NOT BEING ABLE TO MOVE AND BEING A SITTING DUCK JUST WAITING TO GET HIT. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THANKFULLY NON HAVE PUT ME IN A DANGEROUS SITUATION, BUT I DO NOT DEEM THIS VEHICLE RELIABLE, I DO NOT DEEM FORD CAPABLE OF FIXING IT AND I AM EXTREMELY FRUSTRATED HAVING A CAR THAT CANT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609173July 9, 2014
VEHICLE SPEED CONTROL
CRUISE CONTROL STOPPED WORKING, KEYLESS REMOTE STOPPED WORKING, ODOMETER STOPPED WORKING, TRIPOMETER STOPPED WORKING. TOOK IT TO THE FACTORY AND THEY SAID IT WAS NOT COVERED, BECAUSE IT WAS 2 WEEKS OUT OF 3 YEAR BUMPER TO BUMPER WARRANTY. ALL OF THESE ARE SUPPOSEDLY THE RESULT OF A BAD SPEED SENSOR BETWEEN THE AXLE AND THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608723July 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST ACCELERATION AND STARTED JERKING VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS, BUT WAS INFORMED THAT THE TRANSMISSION HAD BEEN REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,293.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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