Ford Fiesta Complaints (2015)

259 consumer complaints on file.

#11671521July 7, 2025
ENGINE
There is a recall (Recall no. 17V209000) that my VIN should have been included in but is not. My vehicle was not equipped with a coolant level sensor from the factory and does not alert to low coolant levels in the vehicle, which can lead to overheating, engine damage, and potential engine fire. The recall fix is a new updated coolant tank design, the inclusion of a coolant level sensor, and a software update for the function of said sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670725July 2, 2025
UNKNOWN OR OTHER
the manufacture have fixed the car the recall yesterday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651154March 27, 2025
ENGINE, ELECTRICAL SYSTEM
The contact's wife owns a 2015 Ford Fiesta. The contact stated that while the vehicle was idling or driving below 20 MPH, the vehicle sputtered and then shut off with the battery and check engine warning lights flashing on the instrument panel. The vehicle was taken to an unknown dealer, where the contact was informed that there were no recalls on the VIN. The contact asked for an estimate for a diagnostic test but was denied service. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647958March 12, 2025
ENGINE
On 3/10/2025, when driving my 2015 Ford Fiesta SE, I experienced a sudden failure consisting of a "lurch", lost all drive power to the vehicle, and had to use inertia to steer myself out of traffic to the shoulder of the road. After exiting the vehicle, I inspected all tires (no issues) and popped the hood (no visible issues like smoke). I requested emergency roadside assistance to tow my vehicle to the nearest mechanic shop. After troubleshooting the vehicle, the shop confirmed that all fluid levels were okay and the timing belt had failed, specifically noting that the manufacture-recommended PMI is at 150,000 miles and my vehicle only had 118,579 miles. What component failed = Timing belt. Is it available for inspection = It can be. How was safety at risk = Losing all mechanical power while going up a grade in heavy traffic. Has the problem been confirmed = Yes, by an independent service center. Has the vehicle been inspected by the manufacturer, police, or insurance = No, but I did call Ford's service line to notify them; no action taken on their part. Any warnings = No sounds, no transient loss of power, no warning lights; just a sudden "bang" and "lurch".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640431February 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Fiesta. The contact stated that during cold weather conditions, the check engine and the low oil pressure warning lights illuminated intermittently. The failure had become constant over time. The contact who is a certified mechanic, diagnosed the vehicle and determined that the camshaft had failed due to a camshaft position timing performance bank code. The contact replaced the spark plugs and, while doing so, noticed oil in the thread of cylinder #3 spark plug. The contact became aware of NHTSA Campaign Number: 17V209000 (engine and engine cooling). The dealer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636261January 16, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2015 Ford Fiesta. The contact stated that while the vehicle was parked, the front passenger's door latch failed to latch as needed, and the front passenger's door failed to close securely. The contact used duct tape to prevent the door from opening unexpectedly. The contact stated that the failure started shortly after the vehicle was purchased. The contact stated that the vehicle was taken to several independent mechanics however, the failure was not duplicated. The dealer was made aware of the failure and provided the contact the cost for a diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 89,072.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631088December 16, 2024
UNKNOWN OR OTHER
On June1, 2022 Mel Hambelton Ford replaced all 4 door latches do to recall. A few weeks ago I noticed that my 2 back doors were NOT Locking. They would click, but would not lock. Front doors work fine. The New latches they put in are as follows. LF-280720, LR-110820, RR-270914 and, RF-290914. I have attached the dated Invoice. In order to keep the doors from opening, I have taken my backseat belts and looped them through the door handles and fastened them. I am concerned that my car can be broken into do to the malfunction of the back door latches not locking. This is a major safety issue. Please advice as to how I should proceed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629767December 9, 2024
UNKNOWN OR OTHER
In the year 2016 I purchased my Ford focus fiesta license plate [XXX] Vin# [XXX]  Noticing my driver and passenger, which is left and right rocker molder was a little loose from the pens that held them. The car was brand new. It's a 2015 only 6 miles on odometer time of purchase. I told the salesman about it and he said it was nothing to worry about That the ROCKER MOLDING DRIVER AND PASSENGER WHICH refer to two left and right rocker molde are stabler. On [XXX] the Left Rocker molder had came loose to approximately was held by 2 pins. I was concerned for the safety matter of this vehicle being on the freeway for the safety of others and myself so I had a repaired on November 4, 2024 due to a safety issue and not a cosmetic issue at Crash Champion as repair technician Manuel recommend to repair to safety issues. Here is what Crash Champions recommend Miguel Lopez Service Advisor CC712-CONCORD VDM (925) 689-1739 [XXX] From: Miguel Lopez Sent: Monday, November 11, 2024 10:20 AM To: [XXX] Subject: POST REPAIRS - FOLLOW UP Dear [XXX] , I’m following up regarding the recent repairs performed on your 2015 Ford Fiesta. Your safety is our top priority & wanted to ensure you that we’ve taken the necessary steps to address the concerns that were found and identified as safety issues on the vehicle. Our team had thoroughly reviewed the situation where parts were found to be coming loose, which we understand could pose a significant hazard on the road. These parts being identified as both your Left & Right Lower Rocker Moldings. Prior to repairs these moldings were only being held by 2 plastic retainers on each side, posing a danger of falling off. These plastic retainers could have potentially broken off & causing the moldings to fly off on the road resulting in a possible accident. We’ve also conducted a thorough inspection to ensure that your vehicle is roadworthy and s INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624111November 7, 2024
POWER TRAIN
Clutch and actuators diagnosed as needing to be replaced. This was a recall / campaign from ford . I did not own the vehicle when recall was sent out in 2019. The new clutch has not been installed and now needs to be . Also, Very low mileage on this vehicle . Ford should stand by its product and replace the recall free of charge .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611372August 28, 2024
POWER TRAIN
The contact owns a 2015 Ford Fiesta. The contact stated that on several occasions while driving at various speeds, the RPM increased but the vehicle failed to respond as intended. The contact stated that on several occasions while driving, the check engine warning light illuminated and then disappeared. The vehicle was taken to an independent mechanic and the contact was informed that the transmission control module needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602745July 16, 2024
POWER TRAIN
The contact owns a 2015 Ford Fiesta. The contact stated while driving 30 MPH, there was an abnormal sound coming from the engine compartment. The contact pulled over to the shoulder of the roadway, where the failure persisted. The “Service Transmission” warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598047July 1, 2024
POWER TRAIN
Ford Dealership determined the TCM is the culprit for my transmission issues. The check engine light is illuminated. Car revs up but goes no where. There is an active extension warranty issued by Ford but for some reason my VIN is not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596216June 24, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2015 Ford Fiesta. The contact stated while driving at an undisclosed speed, the vehicle stalled and was jerked. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with the clutch assembly. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586819May 3, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle stalled and began to lose motive power. The contact was able to pull the vehicle over to the side of the road and the vehicle restarted however, the gear shifter failed to move out of park(P). The contact stated that the vehicle shut off with the “Transmission Malfunction -Service” warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the clutch which needed to be replaced. The dealer stated no failure was found with the transmission, but the contact is concerned the failure is with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 95,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586664May 2, 2024
UNKNOWN OR OTHER, POWER TRAIN, FUEL/PROPULSION SYSTEM
Transmission control module for a 2015 Ford Fiesta Is admitted by Ford as faulty, and a known issue. This part has had to be replaced several times, And there's no guarantee on durability Or that there won't be future issues. Ford has admitted safety issues include loss of transmission engagement while driving, lack of power and slow or delayed shifting, No start, shuddering, stalling, slipping, ECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581633April 7, 2024
FUEL/PROPULSION SYSTEM, ENGINE
For as long as I've had my car - 2017 till now - it's had what I term a "hiccup" after receiving gas. The engine would slightly shudder for the first 5-10 minutes after I filled the car with gas. This was not from overfilling the tank as I never max out the tank. I didn't think much about this until a few months ago. A few minutes after filling my car with gas, the engine shuddered severely and the RPM dropped to zero. This caused the engine to die and left me unable to exit from the turn lane. No warning lights appeared on my dash. I turned on the hazard lights and rolled down the window, but eventually all the lights inside the car died. I was stuck in a left turn lane, unable to move. I had to stick my hand out the window to direct other cars to drive around me. I requested a tow via my car insurance company and the drive arrived within ~15 minutes. The tow truck driver was able to restart my car and we towed it to the local Ford Service center. I explained the issue to the service department, but they were unable to replicate the issue and thus did not resolve it. Since then, the same issues has occurred every time I refill the gas tank. Regardless of how much gas is added or how full the tank was after receiving gas. After adding gas, I have begun immediately parking at the gas station to wait out the engine shudders. They do stop after ~10 minutes, but during that time they have caused the engine to die again. In the past weeks, I've also begun to observe a minor engine shudder even when stopped at a red light. I have never observed a warning light. Online research has shown a number of other people experiencing this issue. It seems the likely cause is a faulty fuel vapor purge valve. This valve may be allowing liquid fuel to flow to the engine, causing the engine to shudder and die. I will be taking my car to a different service center in hopes of the issues being resolved and not getting stranded again. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577821March 16, 2024
POWER TRAIN
I’ve owned my 2015 Ford Fiesta for about 7 years now. Within the first year, I contacted the Ford dealership explaining noises when driving and my dual clutch shifting gears. I sent them video sound recordings. They said it was typical of this transmission. The car has never felt smooth but “ok enough,” until 18months ago when I reported gears slipping. No error codes were detected but parts of my clutch were replaced. Now, 16,000 miles later I brought my car into ford dealership saying I felt the gears slipping. They diagnosed a few other maintenance pieces like brakes and tires but said nothing was detected with the transmission and clutch. 3 weeks later, I was driving on a highway - lake shore drive in chicago, and my check engine light came on. My car would not change gears or accelerate past the 30mph I had been going. I felt like I was in neutral. I exited, fearing an accident. In stop and go traffic I used my hazard lights because I could not accelerate at each stop sign. I made it to a safe spot to pull over and then realized i could not reverse! I had my car towed to the ford dealer from 3 weeks prior. At this point they could read a few clutch error codes but cannot be certain of the actual cause. In order to do so, they need my consent of a possible $1500 service charge for investigating the issue. Ford costumer service line has said “oh wow, we’re glad your weren’t in an accident. I’m Sorry, your car does not meet criteria for any support from Ford.” Ford has knowingly kept these faulty transmissions on the road and now they are telling me that they will not help look into my vehicle’s transmission and safety issues. This seems unreasonable when the issue is clearly linked to the faulty dual clutch Powershift system. 1.5 million Ford Fiestas may still be registered and driven with Ford offering nothing other than “I’m really glad you dodged an accident and made it off the highway.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577079March 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Fiesta. The contact stated that the vehicle was leaking oil. The contact was unaware of any warning lights being illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the cylinder head being cracked. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575618March 5, 2024
SERVICE BRAKES, ENGINE
Oil pickup is clogged in sump, preventing proper oiling of engine, in turn effecting air vacuum pump, in turn sporadically effecting brake effectiveness. Brake pedal is suddenly stiff and car does not slow down. Oil warning light on cluster illuminates, but not always.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574434February 28, 2024
FUEL/PROPULSION SYSTEM
Continued issues with the fuel delivery system (fuel pump?) Vehicle has stalled out on the highway at high speeds, failed to start, running rough at various time and does not respond to accelerator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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