Ford F-350 Complaints (2020)

189 consumer complaints on file.

#11496697December 9, 2022
STEERING, SUSPENSION
Repeated “death wobble” where the steering components oscillate rapidly left and right causing a lack of steering control. One repair attempted. Later occurrence and another repair. A third event, this time while pulling a 14,000 pound 5th wheel trailer. At about 63 mph the wobble started. I braked, the truck pulled left and I could not maintain my lane. An 18-wheeler behind me moved to the left lane due to my braking and we almost collided due to my not being able to steer. I did get it under control to get back in my lane and avoid the collision. This has been worked on by two different dealers and is about to be looked at again by the original dealer. Almost every front-end component has already been replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495050November 27, 2022
EXTERIOR LIGHTING
right side headlight always had condensation and much more condensation than the left side, however, Ford and dealer always said that it was for ventilation. after a rain, the right headlight light was always on, even when the car was off, and after that the right signal and lamp will not turn on anymore. Dealer did changed the whole headlight assembly, however, the issue still there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494559November 22, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Ford F-350. The contact stated that when the front passenger’s side door was locked, the door could not be opened from outside the vehicle. The contact state that the door could only be unlocked by using the interior door lock mechanism. The vehicle was taken to the local dealer who was unable to duplicate the failure. After retrieving the vehicle, the failure continued to occur. The contact was later informed by the dealer that the door actuator was likely the cause of the failure and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493068November 10, 2022
POWER TRAIN
The contact owns a fleet of 2020 Ford F-250. The contact's employees had informed him that while driving at various speeds and shifting between gears, the vehicles were jerking as the check engine warning light was illuminated. The failure recurred on various occasions, and the contact's employee also stated that while driving at an undisclosed speed, the brakes were applied and failed to respond so the gear was shifted into neutral(N) and he had to depress the brake pedal with excessive force in order for them to respond and avoid almost hitting another vehicle. The contact called various local dealers and made them aware of the failure; however, there was no availability or capacity for the fleet vehicles. The vehicles were not yet diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490480October 23, 2022
UNKNOWN OR OTHER
Door locks. The electric door locks have stopped working on both front doors. I had the drivers repaired under warranty, and now the passenger door I paid for - about $300. This is a major safety concern especially for a 2020 that cost over $80k. If I forget to manually lock the door, someone can could get in my car without me knowing. I also can't lock the door in the event someone is approaching me. I know prior years were recalled, please add MY2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485213September 19, 2022
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated that while driving at various speeds, the vehicle would hesitate and enter into Limp Mode upon depression of the accelerator pedal. The contact stated the wrench warning light had appeared on the instrument panel. The contact called the dealer and was informed that his vehicle was not under recall. The manufacturer was notified of the failure and was given a case number. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483310September 7, 2022
POWER TRAIN
The contact owns a 2020 Ford F-350, The contact stated that after the vehicle had been turned off for an extended period, after restarting the vehicle, the vehicle would not immediately drive forward or in reverse; however, the vehicle would roll if on an inclined surface. The vehicle was taken to the dealer who diagnosed that the condition was caused by transmission fluid draining back from the torque converter. The contact was informed that manufacturer was aware of the condition and had advised that no service be performed to resolve the issue; but owners should be advised in order to prevent the condition from occurring, to allow the engine to run for a while before attempting to drive. The manufacturer was contacted and advised the contact that no service would be performed to correct the condition. The contact was concerned that in an emergency situation the vehicle could not immediately be moved or the roll away condition would create a safety hazard. The failure mileage was 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482109August 30, 2022
STEERING, SUSPENSION, WHEELS
My truck starting shaking really bad while driving after 45 miles per hour. I went to the repair shop today and they told me it was the death wobble. Could have lost control of truck as it was very terrifying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478642August 10, 2022
STEERING:COLUMN
The contact owns a 2020 Ford F-350. The contact stated while driving 5 MPH and while going up a hill, the vehicle started to jerk, and the contact felt the vehicle would lose steering. The vehicle was towed to the dealer and they stated that the steering columns needed to be replaced. The manufacturer was not contacted. The failure milage was 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474478July 18, 2022
STRUCTURE:BODY
On 7/17/2022, while driving, the tailgate unexpectedly released. The tailgate was damaged by the trailer that was being towed at the time. The tailgate was damaged by the trailer tongue jack. The tailgate was confirmed closed prior to driving. No warning messages were displayed from the vehicle. The vehicle has not yet been inspected by the dealer but I have an appointment on 7/27. Ford Customer Service was contacted, case #CAS-37657604 was provided. Prior to the incident there had been several occasions where the vehicle would display a warning that the tailgate was open but inspection confirmed it was secured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472901July 8, 2022
POWER TRAIN
The contact owns a 2020 Ford F-350. The contact stated while driving 30 MPH, the accelerator pedal was depressed; however, the vehicle failed to exceed 30 MPH. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer then followed up with the dealer and was informed that the failure was not associated with NHTSA Campaign Number: 22V256000 (Power Train) even though the VIN was included. The manufacturer closed the case and referred the contact to the NHTSA. The dealer informed the contact that she would be responsible for the cost of the repair. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468908June 12, 2022
UNKNOWN OR OTHER
Twice today I had the truck explode into a death wobble, the first one was so severe on highway 255 outside St Louis that I had to do an emergency stop pulling of to the side of the road, the death wobble would not stop till I came to a complete stop. It was so volatile I thought I lost a tire and rim completely off the vehicle. The second was as near violent and didn't cease till I was down to 15 miles per hour. I will be contacting a Ford dealership tomorrow as today is a Sunday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468238June 8, 2022
UNKNOWN OR OTHER
I am a single mother . I have called paris ford in tx numerous times regarding recall on wind shield. The time I took to them to fix the windshield I was told the manager looked at my windshield and said it didn't need replacement. I found out it shows incomplete. Now I have been calling them to schedule this and they have to out source which can take 3 day's or more. This is my only vehicle at which I need for work, my son etc. They are telling me they have no loaner vehicle's. The last time I called I was told that do to they are waiting on Part's for their loaners. I have been dealing with this now over a year. On top of now I have a chunk out because of a stone driving on hwy. I am not fixing this because I do have coverage for that only to have it show as a mark on my insurance. I also feel they should have a loaner by now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468270June 8, 2022
ENGINE
The contact owned a 2020 Ford F-350. The contact stated that while driving approximately 80 mph when the vehicle started emitting a smoke odor. Shortly after smoke started coming from the vents of the vehicle. There were no warning lights. The contact attempted to depress the brake pedal to pull over however the brakes began to melt causing an extensive time before the brakes stopped the vehicle. The shifter then slipped when they attempted to maneuver the vehicle. The contact and passengers exited the vehicle. The vehicle then became engulfed in flames while the vehicle continued to run off into the field due to the brakes and shifter completely melting. The vehicle was deemed totaled and was towed. A police report was filed. There were no injuries and no medical attention was needed. The dealer was made aware of the failure and was not able to confirm any recalls. The manufacturer was made aware of the failure and transferred them to NHTSA Hotline. The approximate failure mileage was 20,050.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11467717June 6, 2022
VISIBILITY
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467398June 3, 2022
VISIBILITY
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield wiper made an abnormal sound before the wiper arm detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 18,877. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465109May 18, 2022
STEERING
Steering - my steering wheel kept becoming really loose that it felt like it was going to fall off. I have had it fixed at FORD twice. It was difficult to drive or want to turn as it was extremely wobbly making me feel at any moment I can lose control. This also caused my Lane Keeping Assistance to fail. The first time FORD tightened the steering wheel but the same problem came back then parts were actually replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459213April 1, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
My tailgate has opened on its own three times or more since purchasing the truck new in June 2021. Few times while parked and locked in my drive way. Once while I was driving causing me to have to pull over on a busy highway to re-latch the tailgate to not lose my cargo in the bed which then could have came flying out and hit other motorists and/or caused an accident in which I would have been liable. I was not included in the recall 19V-864; and therefore my vehicle has not been serviced for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457943March 23, 2022
POWER TRAIN
Brand new 2020 F350 started having issues around 62,000 miles....we have reported these issues to Ford in Harriman and Ford in Lenoir (They do not have a transmission specialist available in Lenoir and Ford in Harriman states they don't honor my extended warranty that we purchased through Ford). In January we started having issues when we were traveling on the interstate heading towards Chattanooga. Which is only about 45 minutes to an hour away. The wrench light came on and the truck started to shift hard and at a high RPM , getting stuck in 7th gear not wanting to shift between 3rd and 4th gear. The truck started to go into limp mode and we managed to get it home and bring it to Ford in Harriman (Jerry Duncan Ford). They stated the TCM needed to be reset, and proceeded with that costing $165. Three weeks later, my truck lost all gears including park and makes a really loud grinding/screeching noise when you try to shift to anything but neutral. The truck was presenting the same issues as the first time, we got it towed to Jerry Duncan and informed them of a recall on the 2020 F350 made between the dates of February 2019- August 2020 and April 2019 - July 2020 manufactured at the Kentucky plant during these dates. My truck (same year make and model as recall ) was manufactured from the Kentucky Plant in November of 2019, showing the same issues and symptoms of the recall. Putting my truck dead smack in the recall time frame, again showing the same issues and symptoms stated in the recall. Preliminary DX from Jerry Duncan was that the Transfer case Mechanism has failed, ignoring the recalls on the truck (there is also 1 regarding back up camera and 1 regarding tow capacity that has never been addressed properly) $80k truck has been sitting in the shop for two weeks and won't be looked at for another week and half, and only has 72,000 miles on it, purchased a year ago. There is not urgency in this matter and I feel we are being booted to the back of the line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446398January 5, 2022
SUSPENSION:FRONT
The contact owns a 2020 Ford F-350. The contact stated while driving approximately 58 MPH, the steering column started to vibrate excessively. The contact was able to pull over safely. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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