Ford F-350 Complaints (2010)

52 consumer complaints on file.

#10490750January 2, 2013
VEHICLE SPEED CONTROL
SINCE PURCHASING OUR VEHICLE NEW WE HAVE HAD SEVERAL INCIDENTS OF SUDDEN ACCELERATION. OUR FIRST COMPLAINT WAS FILED WITHIN THE 1ST MONTH (ODI ID NUMBER : 10330335). WITHIN 16000 MILES WE HAD 3 INCIDENTS. ALL OF THESE INCIDENTS WERE AT HIGHWAY SPEED WITH THE CRUISE CONTROL OFF. EACH TIME WE WERE ABLE TO PLACE THE GEAR SHIFT INTO NEUTRAL OR STOMP ON THE ACCELERATOR PEDAL UNTIL IT STOPPED ACCELERATING. EACH TIME THE VEHICLE WAS TAKEN TO THE FORD DEALERSHIP, NO EXPLANATION COULD BE FOUND HOWEVER ON THE INCIDENT AT ~16000 MILES THE DEALERSHIP STATED THEY HAD REPROGRAMMED THE COMPUTER. WE HAD DRIVEN THE TRUCK WITHOUT INCIDENT SINCE THAT TIME UNTIL DECEMBER 24, 2012 AT APPROXIMATELY 0800 HOURS. MY WIFE WAS DRIVING WESTBOUND ON I-40 AT APPROXIMATELY 65 MPH WHEN THE VEHICLE ACCELERATED ON ITS OWN. HER FIRST REACTION WAS TO TRY TO PUT THE VEHICLE IN NEUTRAL, HOWEVER SHE WAS UNABLE TO MOVE THE SHIFT LEVER. THE VEHICLE ACCELERATED TO MAXIMUM SPEED QUICKLY AS SHE ATTEMPTED TO APPLY THE BRAKES. HER ORDEAL LASTED FOR SEVERAL MINUTES AND SHE NEARLY LOST CONTROL SEVERAL TIMES AS THIS SECTION OF HIGHWAY TRAVELS THROUGH A CANYON AND HAS SIGNIFICANT CURVES. SHE WAS EVENTUALLY ABLE TO PLACE THE VEHICLE IN NEUTRAL AND COAST OFF THE HIGHWAY. BY THIS POINT THE BRAKES WERE INEFFECTIVE FROM HER TRYING TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO RICH FORD. THEY HAVE HAD THE VEHICLE FROM DEC. 24 UNTIL TODAY. ONCE AGAIN THEY CAN FIND NOTHING WRONG WITH THE VEHICLE. THE ADVICE GIVEN BY THE SERVICE MANAGER WAS "WHEN IT HAPPENS AGAIN, TURN OFF THE KEY. DON'T TOUCH THE ACCELERATOR AT ALL, AND HAVE IT TOWED HERE." NOT "IF", "WHEN". MY WIFE'S RESPONSE WAS: "IF I LIVE THROUGH THE NEXT TIME, I'LL DO THAT." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484745November 15, 2012
AIR BAGS
RAILROAD HYRAIL VEHICLE EQUIPPED, AFTER MARKET, WITH HYRAIL WHEEL ASSEMBLIES WHICH ALLOW THE VEHICLE TO OPERATE ON RAILROAD TRACKS. ONCE HYRAIL (FLANGED) WHEELS ARE RETRACTED, THE VEHICLE IS OPERATED OVER THE HIGHWAYS AND PUBLIC ROADS LIKE ANY OTHER VEHICLE. ON OR ABOUT 5/15/12 NEAR NEWCASTLE, WY, RAILROAD EMPLOYEE WAS OPERATING HYRAIL-EQUIPPED VEHICLE ON PUBLIC ROADWAY WHEN IT STRUCK A COW AT APPROX. 18-20 MPH. VEHICLE STRUCK COW WITH RIGHT FRONT END, SPINNING THE COW AROUND TO STRIKE THE SIDE OF THE PICKUP ALSO. STEERING WHEEL (FRONTAL) AIRBAGS DID NOT DEPLOY, BUT OTHER (SIDE) AIRBAG(S) DID DEPLOY. CONCERN IS THAT THE INSTALLATION OF HYRAIL WHEEL ASSEMBLIES MIGHT BE IMPACTING THE AIRBAG SENSOR. THE HYRAIL WHEEL ASSEMBLIES EXTEND APPROX. ONE FOOT OF STEEL FRAMEWORK AHEAD OF THE FRONT AND REAR BUMPERS. THE PLACEMENT OF THESE ASSEMBLIES MIGHT INADVERTENTLY BE AFFECTING AIRBAG DEPLOYMENT IN CRASHES ON THE RAILROAD TRACK AND ON PUBLIC ROADS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10483501November 6, 2012
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
TL* THE CONTACT OWNS A 2010 FORD F-350 SD. THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE CLEAN EXHAUST WARNING LIGHT ILLUMINATED AS BLACK SMOKE WAS EMITTED FROM THE EXHAUST PIPE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 9,500 AND THE CURRENT MILEAGE WAS 14,000. ...UPDATED 12/17/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468102July 28, 2012
WHEELS
WHILE ON AN EXTENDED TRIP, TIRES WERE CHECKED EACH DAY (80 PSI). MID-DAY THE LOW TIRE PRESSURE INDICATOR SOUNDED ON CONSOLE. RIGHT REAR TIRE INDICATED 60 PSI. RE-INFLATED TO 80 PSI AND WENT TO TIRE CENTER. NO CAUSE WAS LOCATED. SEVERAL DAYS LATER, AGAIN TIRES WERE CHECKED EARLY MORNING AT 80 PSI. WHILE AT A RETAIL FACILITY, A WHEEL/TIRE ISSUE WAS POINTED OUT. THE WHEEL HAD A CRACK, BUT THE TIRE WAS STILL INFLATED. A PHOTO WAS TAKEN AND THE VEHICLE WAS TAKEN TO A FORD DEALER. THEY PROMPTLY INDICATED IT WAS AN IMPACT CAUSED ISSUE. THE PHOTO TAKEN AT THE RETAIL STORE CLEARLY SHOWS A CRACK IN THE WHEEL. THERE WAS NO APPARENT PINCHING OF THE TIRE, WHICH WOULD HAVE BEEN NORMAL IF IT WAS IMPACT RELATED. I HAVE READ SEVERAL OTHER ACCOUNTS OF SIMILAR ISSUES. HAD THE WHEEL FAILURE RESULTED IN A BLOWOUT, THE RESULTS COULD HAVE BEEN SEVERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465995July 17, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE AND RANGE WARNING LAMPS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FUEL SYSTEM AND INJECTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464115July 3, 2012
ENGINE
TL* THE CONTACT OWNS A 2010 FORD F-350 SD. THE CONTACT STATED THAT SMOKE WAS EMITTED FROM THE EXHAUST AS THE VEHICLE WENT THROUGH REGENERATION. THE CONTACT WAS CONCERNED BECAUSE THE SMOKE WOULD BLOCK THE ROADWAY OF THE VEHICLES FOLLOWING BEHIND HIM. THE CONTACT HAD BEEN DEALING WITH THE ISSUE SINCE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456875April 30, 2012
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 FORD F-350 SD. THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN PERFORMED REPAIRS TO THE VEHICLE, BUT THE CONTACT WAS NOT AWARE OF THE REPAIRS. THE CONTACT STATED THAT THE VEHICLE ALSO RAN OUT OF FUEL BECAUSE THE FUEL GAUGE PROVIDED AN INACCURATE READING. THE VEHICLE WAS TOWED FIVE DIFFERENT TIMES TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446597February 3, 2012
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE TRUCK HAS BEGUN BLOWING WHITE SMOKE WHILE UNDER ACCELERATION. THIS IS A VERY BLINDING SMOKE. I HAVE FOUND NUMEROUS OTHER TRUCK OWNERS WITH THE SAME 6.4 L DIESEL ENGINE EXPERIENCING THE SAME ISSUE. FORD HAS NOT OFFERED A FIX FOR THIS AND SAY IT IS DOING NO DAMAGE TO THE ENGINE. IT HAS CAUSED ME TO BE PULLED OVER BY THE POLICE AS IT IS THAT SEVERE. I WOULD LIKE THE TRUCK FIXED, A NEW EXHAUST SYSTEM WHICH WORKS OR I WANT FORD TO BUY THE TRUCK BACK FOR WHAT I HAVE IN THE VEHICLE. I SHOULD NOT HAVE TO DRIVE A VEHICLE THAT IS CAUSING A SAFETY ISSUE FOR OTHERS. FORD WILL NOT HELP IN THIS MATTER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425535September 15, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2010 FORD F-350 SD. THE CONTACT STATED THAT THE LOW TIRE PRESSURE INDICATOR LIGHT WAS CONSTANTLY ILLUMINATED. AS A RESULT, THE CONTACT WAS UNABLE TO DETERMINE IF THE PROPER AMOUNT OF AIR WAS WITHIN THE TIRES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY REFUSED TO DIAGNOSE THE FAILURE BECAUSE THE VEHICLE WAS EQUIPPED WITH AFTERMARKET WHEELS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE. UPDATED 11/18/11*LJ THE CONSUMER STATED FORD REFUSED HIS REQUEST TO UPDATE THE TPMS LOW AIR THRESHOLD. THE CONSUMER STATED HIS TIRES HAVE A MAX INFLATION OF 65 PSI WHICH IS BELOW THE INDICATOR PSI LEVEL. THE INDICATOR IS CONSTANTLY ON. UPDATED 12/16/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363498November 1, 2010
EQUIPMENT ADAPTIVE/MOBILITY
DRIVER'S FACTORY FLOOR MAT "CREEPING" UP OVER THE ACCELERATOR CAUSING THE ACCELERATOR TO STICK DOWN AND THE VEHICLE RACING OUT OF CONTROL. THIS HAS HAPPENED AT LEAST 8 TIMES & HAD TO REACH DOWN TO JERK THE MAT BACK. I CONTACTED REUTHER FORD, MIKE BOWEN, & HE ACKNOWLEDGED THAT THIS WAS NOT THE FIRST REPORT TO HIM FROM A CUSTOMER, BUT FORD HAS NOT ADDRESSED THIS AS OF YET. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BEFORE IT RESULTS IN A DEATH OF A PEDESTRIAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330335May 13, 2010
VEHICLE SPEED CONTROL
YESTERDAY MAY 12, 2010 MY WIFE EXPERIENCED A SUDDEN ACCELERATION IN OUR 1 MONTH OLD FORD F350 CABELA EDITION. FROM A HIGHWAY SPEED OF 65 MPH THE TRUCK, COMPLETELY ON ITS OWN, ACCELERATED TO OVER 95 MPH. THE CRUISE CONTROL WAS NOT ON AND SHE WAS NOT TOUCHING ANY PEDALS. WHEN SHE APPLIED THE BRAKES SHE LEFT SOME IMPRESSIVE TIRE MARKS ON THE HIGHWAY BUT WITH 650 FOOT POUNDS OF TORQUE AT THE REAR WHEELS THE TRUCK WAS NOT STOPPING. SHE PUT THE TRUCK IN NEUTRAL AND THE TACHOMETER PEGGED ALL THE WAY. SHE DID MANAGE TO PULL THE TRUCK TO THE SIDE OF THE ROAD AND TURN IT OFF. SHE TRIED TO RE-START THE VEHICLE AND AGAIN WITHOUT ANY INPUT FROM THE ACCELERATOR THE TACHOMETER PEGGED. SHE IMMEDIATELY TURNED THE TRUCK OFF AND WAITED SEVERAL MINUTES BEFORE RESTARTING. THIS TIME THE TRUCK IDLED NORMALLY. SHE TOOK IT TO RICHARDSON FORD IN ALBUQUERQUE WHERE WE PURCHASED THE TRUCK. THE SERVICE MANAGER TOLD ME HE KNEW SOMETHING REALLY BAD HAD HAPPENED BECAUSE SHE WAS CRYING AND VISIBLY SHAKEN. THEY PERFORMED SEVERAL TESTS AND THE CODES THAT CAME UP WERE 'EXCESSIVE SPEED' AND SOMETHING ABOUT THE EXHAUST CLEANING SYSTEM STUCK IN MID CYCLE. THEY HAVE NOW HAD THE TRUCK 2 DAYS AND CANNOT FIND THE CAUSE OF THE SUDDEN ACCELERATION. I WAS TOLD BY THE SERVICE REPRESENTATIVE THAT ACCORDING TO FORD'S OWN SERVICE DATABASE THERE HAVE BEEN OTHER DOCUMENTED INSTANCES OF RAPID UNEXPLAINED ACCELERATION ON F250 AND ABOVE TRUCKS. I'VE DONE SOME RESEARCH AND HAVE FOUND THIS IS NOT A NEW PROBLEM ON FORD VEHICLES. WE CARRY OUR CHILDREN AND GRANDCHILDREN IN THIS VEHICLE. I NOW HAVE A $60,000 VEHICLE THAT MY WIFE IS AFRAID TO DRIVE. YOU TELL ME, WHAT DO I DO? IT'S OBVIOUS TO ME THAT IT IS A COMPUTER OR PROGRAMMING PROBLEM. I WOULD LIKE TO SEE THE VEHICLES COMPUTER OR THE WHOLE VEHICLE REPLACED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301699January 21, 2010
TIRES, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL*THE CONTACT OWNS A 2010 FORD F350 WHICH WAS PURCHASED ON DECEMBER 29, 2009. HE STATED THAT THE RIMS ON HIS VEHICLE WERE 20 INCHES. THE SIZE OF THE ORIGINAL TIRES ON THE VEHICLE WERE LT 275/65/ R20 E AND THE SPARE TIRE PROVIDED BY THE FACTORY WAS SIZE LT275/ 70/R18 E. WHEN THE VEHICLE WAS PURCHASED THE WINDOW STICKER INDICATED THAT THE VEHICLE WAS EQUIPPED WITH A FULL SIZE SPARE TIRE, WHICH WAS NOT IN THE VEHICLE. THE FORD DEALER TOLD HIM THAT IT WAS STANDARD PROCEDURE FOR THE FACTORY TO PROVIDE ONLY AN 18? SPARE TIRE. THE CONTACT WAS CONCERNED WITH THE COMPATIBILITY OF THE SMALLER TIRE ON HIS VEHICLE IN THE EVENT HE HAD TO UTILIZE THE SPARE. THERE WERE NO TECHNICAL FAILURES. THE CURRENT MILEAGE WAS 901. UPDATED 02/17/10 *BF UPDATED 02/17/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford F-350