Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10229126May 28, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHEN THE VEHICLE IS STARTED, THE ENGINE MAKES A LOUD RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DISCOVERED THAT THE TIMING BELT WAS OFFLINE. THE DEALER INFORMED THE CONTACT THAT THEY WERE CONDUCTING A FREE REPAIR FOR THIS FAILURE; HOWEVER, THE TIME HAD ALREADY EXPIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE NO LONGER HONORING THE REPAIR. THE FAILURE MILEAGE WAS 130,000. UPDATED 06/17/08. *LJ UPDATED 06/17/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228216May 19, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. SHE STATED THAT SHE HEARD A CONSTANT BEEPING NOISE. THE DEALER STATED THAT THE CONTROL PANEL CAUSED THE FAILURE AND THIS COULD RESULT IN THE AIRBAGS DEPLOYING WITHOUT WARNING. AS A RESULT, THE DEALER DISCONNECTED THE AIRBAGS. THE BEEPING NOISE CONTINUED TO OCCUR. AS OF MAY 19, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227851May 15, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. HE IMMEDIATELY CALLED THE DEALER AND WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. THE DEALER ALSO STATED THAT HE DID NOT HAVE TO HAVE HIS CRUISE CONTROL SWITCH DEACTIVATED. SINCE THAT TIME, THE CONTACT HAS CALLED THE DEALER ON SEVERAL OCCASIONS AND THEY CONTINUE TO STATE THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WOULD NOT PROVIDE ANY INFORMATION REGARDING THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227565May 13, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE APPEARED FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER AND THEY DISCONNECTED THE VEHICLE SPEED CONTROL. THE DEALER NEVER MENTIONED IF THE SMOKE WAS DUE TO THE RECALL NOTICE THE CONTACT RECEIVED IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL. HE CALLED SEVERAL DEALERS DURING THAT NINE MONTH PERIOD, BUT THERE ARE STILL NO PARTS AVAILABLE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 111,000 AND FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10226351May 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEM WITH TRANSMISSION. SLIPS BETWEEN 2ND AND 3RD GEAR. OVER DRIVE LIGHT IS FLASHING. TOOK TO REPAIR SHOP AND COST $300, DID NOT FIX PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225337April 22, 2008
STEERING, SUSPENSION
DURING AN UP-HILL LEFT HAND TURN AT SPEED LESS THAN 10 MILES PER HOUR THE DRIVER'S SIDE SWAY BAR LINK FAILED AND BROKE WITH A LOUD BANG. A SWAY BAR LINK KIT WAS PURCHASED FROM NAPA AND REPLACED BY THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225139April 18, 2008
VEHICLE SPEED CONTROL
2000 FORD EXPLORER WITH A POSSIBILITY OF A FIRE HAZARD. CONSUMER STATED THAT FORD DOES NOT HAVE THE PARTS TO REPAIR THIS PROBLEM. CONSUMER WOULD LIKE THIS PROBLEM SOLVED IN A TIMELY MANNER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224895April 18, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
A RECALL WAS ISSUED IN AUGUST 2007 FOR THE SPEED (CRUISE) CONTROL DEACTIVATION SWITCH (RECALL 05S28). IT IS NOW APRIL 2008 AND I HAVE NOT BEEN CONTACTED FOR THE REPLACEMENT PART. FORD STATED IN THEIR LETTER THAT THEIR "COMMITMENT, TOGETHER WITH FORD AND LINCOLN MERCURY DEALERS, IS TO PROVIDE YOU WITH THE HIGHEST LEVEL OF SERVICE AND SUPPORT." I THINK THAT AFTER 8 MONTHS, A "REASONABLE TIME" HAS BEEN EXCEEDED. IT HAS BECOME FRUSTRATING AND EXPENSIVE HAVING TO WAIT THIS LONG FOR A SIMPLE FIX. FORD MOTOR COMPANY HAS DISPLAYED A FAILURE TO "PROVIDE ME WITH THE HIGHEST LEVEL OF SERVICE AND SUPPORT." WHAT HAS HAPPENED IS, THAT FORD MOTOR CO. HAS FAILED TO PRODUCE ENOUGH PARTS TO SUPPORT THIS RECALL. THEY KNOW HOW MANY VEHICLES WERE POTENTIALLY COVERED WITH THIS RECALL AND SHOULD HAVE PREPARED TO REPLACE/SERVICE THIS PART IN A "REASONABLE AMOUNT OF TIME". MEANWHILE, I HAVE BEEN FORCED TO BE INCONVENIENCED AND ABSORB ADDITIONAL EXPENSE DUE TO FORD MOTOR CO.'S INCOMPETENCE AND SHORT SIGHTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224762April 16, 2008
VEHICLE SPEED CONTROL
AUGUST 2007 I RECEIVED A LETTER FROM FORD MOTOR CO. NOTIFYING ME OF A DEFECT IN THE SPEED CONTROL DEACTIVATION SWITCH IN MY 2000 FORD EXPLORER. SEPTEMBER 2007 I HAD THE NEARBY DEALER DISCONNECT THE SWITCH PER NOTICE. AS OF TODAY, APRIL 16, 2008, THE SPEED CONTROL HAS NOT BEEN REPAIRED IN A "REASONABLE TIME". EACH TIME WE CALL THE DEALER, WE GET THE SAME ANSWER "THE PART HAS NOT BEEN RECEIVED YET". I'VE DRIVEN 7 MONTHS WITHOUT USE OF THE SPEED CONTROL IN MY VEHICLE. I WOULD REALLY LIKE TO KNOW WHEN FORD INTENDS TO GET THIS PART OUT TO THEIR DEALERS SO THAT THIS PROBLEM CAN BE FIXED PROPERLY. THIS IS RIDICULOUS HAVING TO WAIT THIS LONG FOR A PART THAT FORD HAS KNOWN ABOUT FOR A WHILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224207April 11, 2008
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, VISIBILITY:WINDSHIELD WIPER/WASHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. FOR THE PAST TWO MONTHS, THE CONTACT HAS EXPERIENCED ELECTRICAL FAILURE WITH HIS VEHICLE. THE INSTRUMENT PANEL AND HEADLIGHTS DO NOT ILLUMINATE, THE WINDSHIELD WIPERS WORK INTERMITTENTLY, AND THE BATTERY IS ALWAYS LOW. THE VEHICLE WAS TAKEN TO THE AUTO GARAGE, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER ON APRIL 8, 2008 AND THEY STATED THAT THE HEADLIGHT AND GLOBE WIRING WERE THE CAUSE OF THE FAILURES. THE COST OF THE REPAIR IS $800. ACCORDING TO THE MANUFACTURER, THE DEALER INFORMED THEM THAT THE FAILURE WAS NOT UNDER THE HOOD; THEREFORE, THEY WERE NOT RESPONSIBLE. THE CONTACT BELIEVES THAT HIS VEHICLE IS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 00V072000 (ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS) AND HE DID NOT RECEIVE A RECALL NOTICE. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 100,000. UPDATED 05/19/08 *BF UPDATED 05/19/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223839April 9, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE DOORS ON HER VEHICLE LATCH AND UNLATCH INTERMITTENTLY. THE VEHICLE HAS NOT YET BEEN TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS 105,000 AND CURRENT MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222889March 31, 2008
VEHICLE SPEED CONTROL
RECALL NOTICE FROM FORD ON MY CRUISE CONTROL 8 MONTHS AGO. I GOT A NOTICE IN SEPTEMBER OF 2007 TELLING ME TO GET IT BACK TO THE DEALER FOR A REPAIR. IT IS NOW APRIL OF 2008 AND I JUST GOT OFF THE PHONE WITH BOTH THE LOCAL DEALER HALDERMAN FORD OF ALLENTOWN,PA AND THE TOLL FREE NUMBER OF FORD FOR RECALLS. BOTH LOCATIONS TELL ME THAT THEY HAVE NO IDEA OF THE AVAILABILITY OF REPAIR PARTS. ALMOST 8 MONTHS LATER???? AND STILL NO PARTS TO REPAIR THIS. AND TO THINK THAT I SHOULD NEED ANOTHER VEHICLE, I WILL BE HARD PRESSED TO CONSIDER FORD AFTER BEING TREATED THIS WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222680March 29, 2008
WHEELS:HUBCAP/COVER, SUSPENSION
BEARING BROKE ON FORD EXPLORER. WHEEL WAS ALMOST OFF THE VEHICLE. FORTUNATELY GOING SLOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222470March 27, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
IN AUGUST 2007 I RECEIVED A SAFETY RECALL NOTICE (05S28) FOR MY 2000 FORD EXPLORER AND HAVE PERIODICALLY BEEN CONTACTING THE LOCAL FORD DEALERSHIP BUT THE NECESSARY REPAIR PARTS ARE STILL NOT AVAILABLE, 8 MONTHS LATER. THE LATEST CALL EARLIER THIS WEEK GENERATED THE USUAL RESPONSE OF "CALL BACK IN 30 DAYS." I'M RELUCTANT TO EXERCISE THE ALTERNATIVE OF DISCONNECTING THE SPEED CONTROL SYSTEM FOR FEAR OF NEVER GETTING THE NECESSARY REPAIRS. THE RISK OF A FIRE IS A SERIOUS CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222336March 26, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007 AND THE SPEED CONTROL SWITCH WAS DISCONNECTED AT THAT TIME. SHE HAS CALLED FORD ALMOST EVERY WEEK SINCE AND THEY CONTINUE TO STATE THAT THE PART IS UNAVAILABLE AND THEY DO NOT KNOW WHEN IT WILL ARRIVE. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 100,000. UPDATED 4/11/08 *CN UPDATED 04/11/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222808March 25, 2008
VEHICLE SPEED CONTROL
2000 FORD EXPLORER WITH SPEED CONTROL RECALL. CONSUMER STATES THAT RECALL WAS RECEIVED IN SEPTEMBER 2007. HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THEN HE WAS INFORMED THAT THE PARTS WOULDN'T BE IN UNTIL AFTER DECEMBER 2007. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222812March 25, 2008
VEHICLE SPEED CONTROL
2000 FORD EXPLORER WITH SPEED CONTROL RECALL. CONSUMER STATES THAT THE DEALER IS STATING THEY DO NOT HAVE THE PARTS. HE STATES THAT THE LETTER WAS RECEIVED 7 MONTHS AGO. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222118March 24, 2008
VEHICLE SPEED CONTROL
I RECEIVED NOTIFICATION FROM FORD ON A RECALL FOR THE SPEED CONTROL DEACTIVATION SWITCH (SCDS) IN AUGUST OF 2007. I BROUGHT THE VEHICLE TO ARRINGTON AND BLOUNT (PLACE OF PURCHASE) TO ADDRESS THE RECALL IN EARLY NOVEMBER. THE SWITCH WAS REMOVED FROM THE VEHICLE, THE WIRE TO THE SWITCH WAS TIED TO FIXTURE AND I WAS TOLD TO CALL THE DEALER TO FIND OUT WHEN THE PART WILL BE AVAILABLE FOR THE RECALL... IT HAS BEEN ALMOST 5 MONTHS AND SEVERAL CALLS TO 770-963-1831, ALWAYS SPEAKING TO THE SERVICE DEPT AND STILL NO PART... THE REASON FOR THIS NOTE IS LAST WEEK I CALLED ON MONDAY 3/17/08 AND I WAS TOLD SOME PARTS HAVE ARRIVED AND I SHOULD GET THERE ON TUESDAY MORNING 3/18/08 - WHICH I DID...ONLY TO FIND OUT STILL NO AVAILABLE PART... KARIM ABDULLAH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221738March 20, 2008
VEHICLE SPEED CONTROL
2000 FORD EXPLORER WITH SPEED CONTROL RECALL. CONSUMER STATES THAT SHE RECEIVED HER RECALL IN SEPTEMBER 2007. SHE STATES THAT THE DEALER DISABLED THE CRUISE CONTROL. DEALER KEEPS TELLING HER THE PARTS ARE NOT AVAILABLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221033March 13, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A FORD RECALL NOTICE IN AUGUST OF 2007 AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. HE WAS INFORMED THAT THE PARTS WOULD BE AVAILABLE IN JANUARY OF 2008 AND WOULD BE NOTIFIED WHEN THE PARTS WOULD ARRIVE. HE CALLED THE DEALER IN MARCH AND HAD THE CRUISE CONTROL SWITCH DISCONNECTED. THE CONTACT WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL JUNE OF 2008. HE FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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