Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#10173306November 13, 2006
ENGINE AND ENGINE COOLING, VISIBILITY
WHEN I STOPPED USING MY AC AND TURNED ON THE HEAT IN MY 97 FORD EXPLORER ALL I GET IS COLD AIR. THIS HAPPENS AT ALL HEAT SETTINGS INCLUDING DEFROST. I TALKED TO A FORD DEALERSHIP AND THE SERVICE MAN THERE SAID IT IS PROBABLY THE BLEND DOOR AND THAT IT WOULD COST $800-1000 TO REPAIR. NOTHING HAS BEEN DONE YET AS I DON'T HAVE THAT MUCH SPARE CASH FOR THIS REPAIR. THE VEHICLE DOES HAVE 116,000 MILES ON IT BUT I HAVE BEEN CHECKING THIS OUT ON THE INTERNET AND IT SEEMS TO BE A MAJOR SAFETY ISSUE WITH 95-99 EXPLORERS. IS THERE ANY RECOURSE FROM FORD ON THIS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172348November 1, 2006
VEHICLE SPEED CONTROL, SUSPENSION
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS WITH THE CRUISE CONTROL ACTIVATED A BURNING SMELL CAME FROM THE STEERING WHEEL. ALSO, WHILE DRIVING 55 MPH THE VEHICLE JERKED TO THE LEFT. FURTHERMORE, THE VEHICLE SURGED FORWARD WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT REPAIR SHOP TO DIAGNOSED THE PROBLEMS. THERE WERE NO REPAIRS MADE EXCEPT ON THE THROTTLE BODY. THERE WERE RECALLS ON ALL THREE COMPONENTS. THERE WAS A NHTSA RECALL, #99V062000 REGARDING THE VEHICLE SPEED CONTROL. A NHTSA RECALL, #00V402000 CONCERNING THE SUSPENSION. ALSO, A NHTSA RECALL #00V422000 CONCERNING THE VEHICLE SPEED CONTROL. THE VIN WAS NOT INCLUDED IN ANY OF THE RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171956October 27, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
BLEND DOOR ACTUATOR ON 97 FORD EXPLORER EDDIE BAUER IS NOT WORKING PROPERLY. DEALERSHIP IS QUOTING $1000 TO FIX IT BECAUSE DASH BOARD HAVE TO BE REMOVED TO FIX IT. I THINK THERE SHOULD BE SOME SORT ON RECALL ON THIS BECAUSE IT IS A COMMON PROBLEM WITH THIS VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171919October 26, 2006
SEAT BELTS
DT*: THE CONTACT STATED ALL 5 SEATBELT BUCKLES FAILED TO RELEASE PROPERLY. THE FRONT LEFT AND FRONT RIGHT BUCKLES FAILED TO RELEASE AND THE BELTS HAD TO BE CUT TO RELEASE THE OCCUPANTS. AN INDEPENDENT SERVICE DEALER REPLACED THE SEATBELTS. THE SERVICE DEALER AND MANUFACTURER WERE CONTACTED. THE CONSUMER STATED THE SEAT BELTS DO NOT DISENGAGE. UPDATED 12/01/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171833October 25, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE LURCHED FORWARD OUT OF CONTROL AND WAS DIFFICULT TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE SECOND INCIDENT HAPPENED WHEN THE VEHICLE WAS STARTED FROM THE PARKED POSITION. THE BRAKE PEDAL WAS DEPRESSED AND THE GEAR WAS SHIFTED FROM PARK TO DRIVE WHEN IT ACCELERATED OUT OF CONTROL. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT SERVICE DEALERS AND ONE SERVICE DEALER, BUT THE PROBLEM COULD NOT BE RECREATED. THE THIRD OCCURRENCE RESULTED IN A COLLISION WITH ANOTHER VEHICLE PARKED IN THE DRIVEWAY WHEN ACCELERATION REACHED 50 MPH. NO INJURIES WERE REPORTED, ALTHOUGH A POLICE REPORT AND PHOTOS WERE TAKEN. THE MANUFACTURER WAS CONTACTED. THE CONTACT'S PHONE NUMBER WAS THE SON OF THE VEHICLE'S OWNER. UPDATED 11/30/2006 - THE DRIVER OF THE VEHICLE REPORTED SOME NECK PAIN LATER THAT NIGHT WHICH WAS NOT APPARENT AT THE TIME OF THE ACCIDENT. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10171606October 23, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BOUGHT EXPLORER IN THE SUMMER OF 2006, WENT TO TURN ON THE HEAT ONLY BLOWS COLD AIR UNABLE TO DEFROST WINDOWS. THIS IS A 1997 EXPLORER THAT AFTER TALKING TO THREE DIFFERENT DEALERSHIPS TOLD ME THAT THEY ALL DO BREAK AND THAT FORD HAS MADE A STRONGER BLEND DOOR TO REPLACE THE DEFECTIVE ONE AND THEY WOULD BE HAPPY TO REPLACE FOR A COST OF 1200.00. AFTER SPEAKING TO FIVE OR SIX DIFFERENT REPAIR SHOPS AND FINDING THE ARTICLE BY LARRY HAMMER OF MIGHTY AUTO PARTS I BELIEVE THAT FORD HAS A RESPONSIBILITY FOR ITS ADMITTED FACTORY DESIGN FLAW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170916October 16, 2006
UNKNOWN OR OTHER, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
DT*: THE CONTACT STATED THE SPARE TIRE FELL OUT OF THE MOUNT WHILE DRIVING ALONG THE ROAD AT 20 MPH. THE CABLE FAILED NEXT TO THE TIRE. THE SPARE HAD NOT BEEN USED SINCE THE PURCHASE OF THE VEHICLE. THE CONTACT HAS THE AFFECTED PARTS. THE SERVICE DEALER AND THE MANUFACTURER WERE NOT ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170675October 12, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I AM THE ORIGINAL OWNER OF THIS 1997 FORD EXPLORER. AFTER A FEW YEARS, I STARTED TO HAVE PROBLEMS WITH THE HEAT/DEFROST. I HAVE HAD THIS REPAIRED TWICE COSTING AROUND $2000 TOTAL. ONCE AGAIN, I NO LONGER HAVE HEAT/DEFROST AND AM SCHEDULED FOR AN EVALUATION NEXT MONDAY. DURING SNOW AND RAIN, NOT ONLY ARE YOU MISERABLE BECAUSE OF THE COLD BUT IT IS DANGEROUS WHEN YOU ARE TRYING TO CLEAR THE CONDENSATION OFF THE WINDOW TO HAVE COMPLETE VISIBILITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172214October 12, 2006
TIRES
CONSUMER RECEIVED A RECALL ON BRIDGESTONE FIRESTONE TIRES. CONSUMER HAS A TIRE BLOWOUT PRIOR TO RECEIVING THIS RECALL. *TS THE CONSUMER FEELS HE SHOULD HAVE BEEN ALERTED ABOUT THE FAULTY TIRES LONG BEFORE NOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171203October 11, 2006
TIRES:TREAD/BELT
CONSUMER COMPLAINT CONCERNING THE FIRESTONE WILDERNESS TIRE. *TS THE CONSUMER WAS DENIED REIMBURSEMENT FOR THE SPARE TIRE BECAUSE THE TIRE WAS NOT REPLACED BY AN AUTHORIZED DEALERSHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169621September 29, 2006
TIRES:SIDEWALL
DT*: THE CONTACT STATED THE LEFT REAR TIRE BLEW OUT WHILE THE VEHICLE WAS PARKED IN A DRIVEWAY. THE SIDEWALL DRYROTTED ACCORDING TO THE TIRE DEALER. THE TIRES HAD ABOUT 50000 MILES OF USE ON THEM BEFORE THE BLOWOUT. THE TIRES WERE RECOMMENDED AT 50 PSI AND WERE REGULARLY CHECKED FOR AIR PRESSURE. THE TIRES HAD BEEN REGULARLY ROTATED. THE CONTACT STATED THERE WAS NO VIBRATION WHILE DRIVING HOWEVER A BULGE WAS NOTICED ON IT MINUTES BEFORE IT POPPED. THE TIRE WAS A MICHELIN, SIZE LT23575R15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168868September 21, 2006
TIRES, TIRES:TREAD/BELT
DT*: THE CONTACT STATED THE PASSENGER SIDE REAR TIRE THREAD SEPARATED WHILE DRIVING 30 MPH. THE VEHICLE WAS TAKEN TO A TIRE DEALER WHERE THE TIRE WAS REPLACED. A RECALL LETTER #[XXX] WAS RECEIVED REGARDING THE TIRES. THE TIRE MANUFACTURER WAS CONTACTED FOR REIMBURSEMENT AND DETERMINED THE TIRE WAS NOT ELIGIBLE FOR REIMBURSEMENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167501September 6, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE CRUISE CONTROL WAS INOPERATIVE WHEN ENGAGED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE CRUISE CONTROL SWITCH NEEDED TO BE REPLACED. AFTER THE CRUISE CONTROL SWITCH REPLACEMENT, THE PROBLEM PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE ELECTRICAL WIRING HAD MELTED IN THE INTERIOR DASH PANEL AREA. NO FIRE WAS SEEN. AFTER NEW WIRING WAS INSTALLED, THE PROBLEM WAS CORRECTED. THERE WAS A NHTSA RECALL, # 05V388000, REGARDING THE VEHICLE SPEED CONTROL. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS ALERTED. UPDATED 9/22/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167090August 30, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED THE CRUISE CONTROL WAS SET AT 55 MPH WHILE DRIVING ON THE HIGHWAY WHEN THE VEHICLE ACCELERATED ON ITS OWN. THE CRUISE CONTROL WOULD NOT DISENGAGE. THE VEHICLE REVVED TO 85 MPH BEFORE THE CONTACT TURNED THE KEY TO THE OFF POSITION AND PULLED OFF OF THE ROAD. EACH TIME THE VEHICLE WAS RESTARTED THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. FINALLY THE CONTACT DISENGAGED THE CRUISE CONTROL UNDER THE ENGINE AND DROVE THE VEHICLE ONE MILE TO A DEALERSHIP WHERE IT WAS DETERMINED THE CRUISE CONTROL SWITCH WAS FAULTY. UPDATED 09/11/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166541August 25, 2006
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, SUSPENSION
DT*: THE CONTACT STATED WHILE TRAVELING 50 MPH ON ANY ROAD CONDITION, THE VEHICLE SWAYED VIOLENTLY FROM SIDE TO SIDE. THE SWAY BAR WAS REPLACED IN 2003. A FEW MONTHS LATER, THE CONTACT NOTICED THERE WAS A NHTSA RECALL, #00V402000, REGARDING THE SUSPENSION. THE SERVICE DEALER WAS CONTACTED AND DETERMINED THAT A DIAGNOSTICS TEST NEEDED TO BE PERFORMED BEFORE ANY WORK WAS TO BE DONE. THE TEST SHOWED THE UPPER AND LOWER BALL JOINTS ALONG WITH THE CAMBER CASTOR KIT WERE DAMAGED. ALSO THE PASSENGER AND BOTH REAR DOORS DID NOT OPEN. THE FRONT DRIVER'S DOOR HAD DIFFICULTIES CLOSING ON TWO OCCASIONS. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER WHICH OFFERED $6000 FOR A TRADE IN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE LOCKS WERE INOPERATIVE, THE HEADLAMP SWITCH WAS BROKEN. THE VEHICLE NEEDED UPPER AND LOWER BALL JOINTS, HOWEVER THE CONSUMER DECLINED ALL REPAIRS. UPDATED 10/11/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166383August 23, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
BRAKES FAILED WHILE BACKING UP DUE TO A HOLE RUSTED IN THE REAR STEEL BRAKE LINE THAT RUNS FROM THE LEFT REAR WHEEL CALIPER TO THE RIGHT REAR CALIPER. LOST ALL BRAKING. TOWED TO FORD DEALER FOR SERVICE WHERE BRAKE LINE WAS REPLACED. TOLD BY SERVICE MANAGER PROBLEM IS NOT UNCOMMON. THIS IS ON A 1997 FORD EXPLORER WITH ONLY 60,000 MILES. I HAVE THE OLD BRAKE LINE ,WHICH HAS MINIMAL SURFACE RUST EXCEPT FOR THE CENTER AREA THAT IS HELD BY A RETAINING CLIP TO THE TOP OF THE DIFFERENTIAL HOUSING. I FEEL THIS IS NOT A NORMAL EVENT AND IS NOT ACCEPTABLE AND WAS SURPRISED TO BE TOLD THIS FAILURE IS NOT UNCOMMON! I HAD TO SPEND $283.00 PLUS A TOWING FEE TO HAVE A PROBLEM CORRECTED, THAT I FEEL IS A PREMATURE FAILURE. I AT FIRST EXPECTED TO FIND A BLOWN CALIPER OR A BRAKE HOSE SPLIT, NOT A RUSTED OUT BRAKE LINE. I DO HAVE THE OLD BRAKE LINE IN MY POSSESSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166144August 21, 2006
ELECTRICAL SYSTEM
OUR 1997 FORD EXPLORER WAS PARKED IN THE DRIVEWAY WHILE WE WERE ASLEEP. IT CAUGHT ON FIRE AND BURNT COMPLETELY UP DESTROYING A 6000.00 STEREO SYSTEM, 2 SETS OF GOLF CLUBS, PART OF A DECK, AND PARTS OF ANOTHER VEHICLE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10165949August 18, 2006
UNKNOWN OR OTHER
I HAVE A 1997 FORD EXPLORER XLT. MY AC BLEND DOOR FAILED THIS WINTER. I CAN GET EITHER FULL HEAT OR FULL COLD AND NO IN BETWEEN. FROM WHAT I HAVE READ, THIS COSTS ABOUT $1000 TO HAVE FIXED. IT IS A RIDICULOUS PROBLEM THAT SEEMS TO HAPPEN FAIRLY OFTEN IN FORD VEHICLES. THE AFFECTED MODELS SHOULD BE RECALLED AND FIXED. THANK YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164962August 8, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED THE VEHICLE HAD A BRAKE FLUID LEAK THAT WAS LEAKING ONTO THE VEHICLE SPEED CONTROL SWITCH. THERE WAS A RECALL #97V074000 PERTAINING TO THE VEHICLE SPEED CONTROL. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE HAS NOT BEEN TO A DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164807August 7, 2006
SUSPENSION:FRONT
BROKEN FRONT SWAY BAR LINK ON 1997 FORD EXPLORT XLT. REPLACE PARTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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