Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#867088August 8, 2000
TIRES
VEHICLE HAD FIRESTONE WILDERNESS/ATX TIRES ON AT TIME IT WAS STRUCK FROM THE REAR. AFTER BEING STRUCK, TIRES BUSTED IMMEDIATELY, CAUSING A LOSS OF CONTROL, MAKING THE VEHICLE SPIN AND STRIKE ANOTHER VEHICLE. *AK ONE PERSON WAS INJURED IN ACCIDENT, CONSUMER DID NOT GIVE SIZE OR DOT NUMBER FOR TIRE. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#867121August 8, 2000
TIRES:SIDEWALL
ON JULY 21 2000, WHILE DRIVING AT 60 MPH PASSENGER'S SIDE REAR FIRESTONE WILDERNESS TIRE P23575R15 BLEWOUT, AND WHOLE SIDEWALL HAD COME OFF. CONSUMER MAINTAINED CONTROL OF VEHICLE. *AK THE BLOWOUT CAUSED DAMAGE TO THE VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867168August 8, 2000
TIRES:TREAD/BELT
CONSUMER WAS TRAVELING ABOUT 35MPH ON HIGHWAY AND HEARD A POPPING NOISE. RIGHT REAR TIRE TREAD SEPARATED FROM WHEEL. TIRES WERE FIRSTONE WILDERNESS HT. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867218August 8, 2000
TIRES
PE00 020; CONSUMER HEARD THAT THE FIRESTONE #ATX TIRES WERE ON RECALL. CONSUMER TOOK TIRES TO FIRESTONE, AND NOTICED CRACKS ALL THE WAY AROUND THE TIRES. *AK TIRES WERE REPLACED BY FIRESTONE DEALER PRIOR TO RECALL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867229August 8, 2000
TIRES, POWER TRAIN:AXLE ASSEMBLY
CONSUMER HAD SEEN LEFT FRONT TIRE SHOW INITIAL SEPARATION. CONSUMER BELIEVED IT WAS THE AXLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867185August 8, 2000
TIRES:TREAD/BELT
PE00020; WHILE DRIVING 65 MPH ON THE INTERSTATE TREAD ON REAR DRIVER FIRESTONE WILDERNESS TIRE (P235 75 R15) SEPARATED. THESE WERE THE ORIGINAL TIRES PURCHASED ON A 1997 FORD EXPLORER. PLEASE PROVIDE ADDITIONAL INFORMATION ABOUT TIRE SIZE, DOT NUMBER FROM TIRE, AND VEHICLE IDENTIFICATION NUMBER. *AK THE TIRES DOT # IS VDHL1PY137.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#867158August 8, 2000
TIRES:TREAD/BELT
WHILE DRIVING, RIGHT REAR TIRE EXPERIENCED TREAD SEPARATION, STEEL BELT WAS SHOWING WHILE THE TIRE STAYED INFLATED, FIRESTONE PRO-RATED TIRE, HOWEVER THE DOT WAS VDHL AND CONSUMER HEARD ABOUT RECALL00T005 AND HAD ALL TIRES REPLACED, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE TIRE THAT WAS REPLACED PRIOR TO RECALL 00T005. TIRES WERE FIRESTONE WILDERNESS AT P235/75R15 DOT VDHLIPY137. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726914August 7, 2000
TIRES:TREAD/BELT
I HAVE HAD TWO DIFFERENT "THREAD PEELS" ON THESE TIRES. IN ONE CASE, THE TIRE BLEW AND I ALMOST LOST CONTROL OF THE VEHICLE. DAMAGE THAT TIME WAS $924 BECAUSE THE THREAD CAUSED DAMAGE TO MY LEFT REAR PANEL. FIRESTONE REPLACED THE TIRE AND PAID FOR THE DAMAGE. THIS WAS AROUND JAN OF 1999. THIS JANUARY, 2000, I LOST ANOTHER TIRE BUT THIS TIME THE TIRE WENT DOWN MORE SLOWLY AND DID NOT CAUSE ANY DAMAGE. FIRESTONE AGAIN REPLACED MY TIRE AND I WAS PAID THIS APRIL 2000. IN BOTH CASES, I WAS DRIVING AT 70MPH AND THE TIRES WENT OUT AFTER I WAS DRIVING OVER 350 MILES. I HAVE ASKED FIRESTONE TO REMOVE THESE TIRES AND REPLACE THEM WITH ANOTHER BRAND. I HAVE AN APPOINTMENT WITH FIRESTONE WED. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726860August 7, 2000
TIRES:TREAD/BELT
I AM SENDING THIS FORM AS I HAVE HAD 2 WILDERNESS TIRES PEEL APART WHILE ON THE HIGHWAY. I FEEL THESE TIRES ARE VERY UNSAFE, BUT, THE COST OF TIRES PROHIBIT ME FROM REPLACING. BOTH TIMES THE TIRES RIPPED APART WHILE MY BABY GIRL WAS IN THE CAR AND WE WERE LUCKY THAT OUR SWERVING DID NOT CAUSE A MAJOR ACCIDENT. I HAVE NO DOUBT THESE TIRES ARE UNSAFE AND NEED TO BE REPLACED BY FORD AND FIRESTONE. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726899August 7, 2000
TIRES
ALL FOUR TIRES HAVE A CIRCUMFERENTIAL CRACK WHERE THE TREAD MEETS THE SIDEWALL. I AM CONCERNED THAT THIS MAY LEAD TO A TREAD SEPARATION THAT I HAVE READ ABOUT THIS PAST WEEKEND. I ACTUALLY NOTICED THE PROBLEM ABOUT TWO MONTHS AGO.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867013August 7, 2000
TIRES
WHILE DRIVING OVER A SET OF RAIL ROAD TRACKS FRONT RIGHT FIRESTONE TIRE BLEWOUT CAUSING A LOSS OF CONTROL, AND VEHICLE ROLLED OVER, AND WAS LOST. DEALER HAS NOT BEEN CONTACTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#866973August 7, 2000
TIRES:TREAD/BELT
WILDERNESS AT ORIGINAL EQUIPMENT ON A 97 EXPLORER. WHILE DRIVING 70MPH THE LEFT REAR TIRE TREAD SEPAREATED, CAUSING DAMAGE TO THE FINDER AND BRAKE HOUSING.*AK THE CUSTOMER STATES THE PROBLEM THAT HAS CAUSED THE RECALL IS THE SAME WITH THAT THE CUSTOMER IS EXPERIENCING AND SHOULD BE INCLUDED IN THE RECALL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867018August 7, 2000
TIRES
ORGINAL EQUIPMENT WITH 1997 EXPLORER. WHILE DRIVING VEHICLE MOVED FROM SIDE TO SIDE WHICH CAUSED A LOSS OF VEHICLE CONTROL. HOWEVER, PROBLEM HAS BECOME WORSE. FORD SAID NO PROBLEM WITH VEHICLE. *AK THE DEALER INDICATED THAT 55 PSI ON THE TIRES WAS TOO MUCH AND SHOULD BE 3O PSI. HOWEVER, THE CUSTOMER SAYS THE PROBLEM WAS WITH THE TIRES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726780August 6, 2000
TIRES:TREAD/BELT
PRE-DRIVE INSPECTION OF TIRE INDICATED MANY CORDS SHOWING THROUGH WHERE TREAD HAD DISINTEGRATED AROUND BOTH EDGES OF TIRE. MIDDLE OF TIRE TREAD APPEARED NORMAL AS DID OTHER REMAINING ORIGINAL TIRE ON OPPOSITE SIDE OF VEHICLE. BELIEVED TO HAVE HAPPENED RATHER SUDDENLY SINCE TIRES ARE CLEANED AND INSPECTED REGULARLY. ALSO BELIEVE TIRE WOULD HAVE FAILED WHILE DRIVING HAD THE CONDITION NOT BEEN NOTICED. APPROXIMATE TIRE LIFE REMAINING ON OTHER ORIGINAL TIRE IS 5,000 TO 10,000 MILES. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726811August 6, 2000
TIRES:TREAD/BELT
THE TREAD STRIPPED OFF THE TIRE, BUT THE INNERTUBE REMAINED INTACT..IT STILL IT FULL OF AIR WITH NO TREAD ON IT. THE LOOSE TREAD BEAT THE UNDERSIDE OF THE WHEEL WELL, CAUSING SOME VISIBLE DAMAGE. THIS IS OBVIOUSELY A TIRE PROBLEM AND I THINK FIRESTONE SHOULD BE HELD RESPONSIBLE. *AK( DOT NUMBER: TIRE SIZE: P235 75R15 )
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#726705August 5, 2000
SUSPENSION
I WAS DRIVING ABOUT 60 MPH, WHEN THE I HEARD A POP, I LOST CONTROL OF THE VEHICLE AND ROLLED OVER ONCE AND I LANDED UPSIDED DOWN. THERE WAS 2 OTHER PEOPLE BESIDES ME IN THE VEHICLE. WE WERE ALL WEARING ARE SEATBELTS AND NOTHING HAPPEN TO US. EVERYDAY I THANK GOD I DID NOT HAVE MY TWO GIRLS WITH ME AT THE TIME OF THE ACCIDENT. WE WERE NOT HURT, BUT WE WERE SURE TERRIFIED. *AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#726711August 5, 2000
TIRES:TREAD/BELT
THE LEFT REAR TIRE OF MY FORD EXPLORER BECAME SEPARATED ON ARIZONA HIGHWAY I-17 AT THE SPEED OF ABOUT 70 MPH. THE TIRE WAS SENT TO THE FIRESTONE/BRIDGESTONE IN NASHVILLE,TN,AND THE COMPANY PAID FOR THE REPAIR EXPENSES CAUSED BY THE TIRE SEPARATION. THIS INCIDENT CHANGED OUR LIVES, BECAUSE WE COULD HAVE GOT SERIOUSLY INJURED OR KILLED HAD IT BEEN ONE OF THE FRONT TIRES... AS VICTIMS, WE STRONGLY SUPPORT THE GOVERNMENT'S INVESTIGATION INTO THE SITUATION INVOLVING THE TIRES MANUFACTURED BY FIRESTONE/BRIDGESTONE. BETTER YET, WE HOPE FORD WILL RECALL ALL THE F/B TIRES. WE ARE GOING TO HAVE THEM REPLACED ANYWAY, AND FORD OR F/B SHOULD REIMBURSE MY COST.( DOT NUMBER: 8XHLIPY )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#726728August 5, 2000
TIRES
I HYDROPLANED IN NOVEMBER 1999 IN A FORD EXPLORER WITH BRAND NEW FIRESTONE WILDERNESS TIRES. I WAS TRAVELING AT 40 MPH (10 MILES BELOW THE SPEED LIMIT) AND THE CONDITIONS WERE RAINY. THERE WERE SEVERAL VERY SERIOUS INJURIES TO ALL PARTIES INVOLVED. I HAVE BEEN READING ABOUT PROBLEMS WITH EXPLORERS AND THESE TIRES AND I'D HOPED TO GET MORE INFORMATION AND REGISTER A COMPLAINT IF APPLICABLE. PLEASE LET ME KNOW IF I CAN HELP TO PREVENT ANY OTHER ACCIDENTS. THANK YOU!. *AK( DOT NUMBER: TIRE SIZE: P235 75R15 )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#726730August 5, 2000
TIRES:TREAD/BELT
I WAS TRAVELING ON I-75 SOUTHBOUND FROM GA. TO FL. AT 70 MPH WHEN I HEARD A LOUD NOISE FROM THE FRONT OF MY FORD EXPLORER. I OBSERVED A PIECE OF TIRE TREAD IN MY REARVIEW MIRROR. NOT HAVING LOST CONTROL OR FEELING LIKE MY TIRE WAS FLAT, I BELEIVED I HAD RUN OVER A PIECE OF OLD TREAD IN THE ROADWAY. I MOTIONED TO A DRIVER NEXT TO ME TO LOOK AT MY TIRE. HE MOTIONED BACK THAT IT LOOKED OK. I CONTINUED DRIVING FROM THE WILDWOOD, FL. AREA TO TAMPA, FL. AT INTERSTATE SPEED AND THROUGH INTERMITANT RAIN. UPON ARRIVING HOME AND AFTER DRIVING THE VEHICLE AGAIN FOR AN ERRAND, I CHECKED THE TIRE AND OBSERVED THAT THE ENTIRE TREAD OF MY RIGHT FRONT TIRE WAS GONE! I WENT TO THE FIRESTONE STORE @ 9035 N. FLORIDA AVE, TPA AND WAS TOLD THAT I MUST HAVE STRUCK SOMETHING, POSSIBLEY A NAIL, AND THAT MADE THE TREAD SEPARATE. AND, THAT TREAD WILL NOT JUST COME OFF A TIRE. I WAS SOLD ANOTHER ATX. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726731August 5, 2000
TIRES:TREAD/BELT
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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