Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10313193February 22, 2010
VEHICLE SPEED CONTROL
2002 FORD EXPLORER RECALL NOTICE*CW THE CONSUMER STATED THE VEHICLE IS IN THE REPAIR SHOP FOR UNRELATED REPAIRS AND HAS BEEN THERE SINCE AUGUST 2009 DUE TO LACK OF PARTS. THE CONSUMER RECEIVED THE RECALL NOTICE REGARDING THE SPEED CONTROL DEACTIVATION SWITCH AND ACCORDING TO THE RECALL, THE VEHICLE SHOULD NOT BE PARKED NEAR STRUCTURES AS A FIRE COULD OCCUR. HOWEVER, THE REPAIR SHOP INFORMED THE CONSUMER THAT THE VEHICLE COULD NOT BE LOWERED OR MOVED BECAUSE THE ENGINE WAS LOOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312658February 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT FLICKERING AND TRANSMISSION IS SLIPPING. WILL NOT GO INTO GEAR WITHOUT A VIOLENT JERK AND SOMETIMES WONT GO INTO GEAR AT ALL. CAR HAS TO COMPLETELY IDLE BEFORE YOU CAN PRESS THE GAS WHICH IS VERY DANGEROUS BECAUSE I WILL SOMETIMES BE IN THE MIDDLE OF THE ROADWAY OR DRIVING DOWN THE ROAD OR CROSSING OVER TRAFFIC TO THE LEFT AFTER A STOP AT A LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312540February 21, 2010
SUSPENSION:REAR
2002 FORD EXPLORER 4X4 LIMITED WITH 2 BROKEN COIL SPRINGS 127,000MI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312556February 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I PULLED UP TO THE GAS PUMP AND PUT THE EXPLORER INTO PARK. AS I GOT OUT, IT STARTED ROLLING BACKWARDS..AS IT ROLLED BACKWARDS APPROXIMATELY 10 FEET, I HUNG ON TO THE DOOR AND WAS ABLE TO GET BACK IN AND BRING IT TO A STOP. I SAT THERE IN SHOCK FOR A MINUTE AS SEVERAL PEOPLE WHO WITNESSED THIS WERE IN HORROR..I PUT IT BACK INTO PARK.I WAS LUCKY THE EXPLORER DID NOT HIT ANOTHER CAR,ANY PEOPLE OR RUN ME OVER!! SINCE THAT TIME,ABOUT 2 YEARS AGO,I HAVE A HARD TIME WITH PUTTING THE CAR IN PARK AT TIMES..IT SEEMS TO GET STUCK AROUND REVERSE..SO, I AM VERY CAREFUL TO MAKE SURE WHEN I PUT IT IN PARK,IT IS IN FACT,IN PARK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312303February 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OWNED 2002 EXPLORER SINCE OCT 2004- WITHIN 10 MONTHS OF OWNING CAR I HAD TO HAVE THE TRANSMISSION REPLACED. I HAD PURCHASED THE EXTENDED WARRANTY, OTHER THAN DEDUCTIBLE, THE REPLACEMENT WAS COVERED, MINUS THE FEES FOR RENTAL CAR FOR 3 DAYS. NOW, FEB 19, 2010, MY O/D LIGHT STARTED FLASHING AND TRANSMISSION IS OUT AGAIN; HIS TIME THE FULL EXPENSE PLUS RENTAL CAR WILL BE OUT OF MY POCKET AND COST WILL BE BETWEEN $1800-$2800 DEPENDING WHAT ALL NEEDS TO BE FIXED AND REPLACED ONCE IT IS OPENED UP IN REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312366February 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
SHORTLY AFTER PURCHASING OUR 2002 FORD EXPLORER XLS, WE BEGAN EXPERIENCING DELAYED SHIFTING ON OCCASION. THE PROBLEM CONTINUED TO GET WORSE UNTIL OCCASIONALLY, AFTER MAKING A TURN, IT WOULD SLIP OUT OF GEAR IMPEDING ACCELERATION IN TRAFFIC SITUATIONS. IT ALSO HESITATES GOING INTO GEAR AFTER BACKING UP OUT OF PARKING SPACES. THIS ALMOST CAUSED US TO BE HIT FROM BEHIND ONE DAY WHEN ANOTHER DRIVER BACKED OUT OF A PARKING SPOT BEHIND US WITHOUT LOOKING. LUCKILY IT WENT INTO GEAR JUST IN TIME SO THAT I COULD MOVE THE VEHICLE BACK INTO THE PARKING SPACE AND OUT OF THE WAY. EVENTUALLY THE O/D LIGHT BEGAN TO FLASH AND NOW THE TRANSMISSION SLAMS INTO HIGH GEAR AND DOWNSHIFTS HARD WHEN COMING TO A STOP. MY CONCERN IS THAT THIS IN NOT AN ISOLATED PROBLEM WITH JUST OUR EXPLORER AS I HAVE READ NUMEROUS REPORTS OF THE EXACT PROBLEMS. NOT BEING ABLE TO MOVE THE VEHICLE IN TRAFFIC POSES A SERIOUS SAFETY CONCERN THAT NEEDS TO BE CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312405February 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER WILL NOT ACCELERATE AND THE O/D LIGHT BLINKS. MY CAR SLAMS INTO GEAR AND STALLS SOMETIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312397February 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD EXPLORE 2002 4.0L V6 SUDDEN AND TOTAL FAILURE OF THE AUTOMATIC TRANSMISSION AT 122,000 MILES. OD LIGHT FLASHES AND TRANSMISSION INSPECTION BY MECHANIC REVEALS IT IS JUNK. DESPITE CAREFUL MAINTENANCE THIS SUV IS THE WORST VEHICLE I HAVE EVER OWNED THE LIST OF PROBLEM ON THIS VEHICLE HAVE NOTHING TO DO WITH THE OPERATION OR MAINTENANCE OF THIS VEHICLE. IT IS POSSIBLY THE MOST POORLY ENGINEERED VEHICLE SINCE THE VEGA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312409February 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE RPMS WERE SPIKING THE O/D LIGHT STARTED BLINKING AND THEN THE CAR WOULD NOT SHIFT CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312046February 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS. THE "OVER DRIVE" WARNING LIGHT ILLUMINATED. THE TRANSMISSION BEGAN TO SLIP WITHOUT WARNING WITH AN INCREASE IN THE RPM'S. THE TRANSMISSION ONLY SHIFTED INTO THE FIRST AND SECOND GEAR. IN ADDITION, THE TRANSMISSION SLIPPED UNEXPECTEDLY INTO THIRD GEAR. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. THE ENGINE WAS TURNED OFF. THE VEHICLE WAS RESTARTED AND THE OVER DRIVE LIGHT RESET. THE VEHICLE WAS ABLE TO RESUME OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN RECOMMENDED REPLACEMENT OF THE TRANSMISSION. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312181February 19, 2010
POWER TRAIN
ON MY WAY TO DO MORNING DROP OFF FOR SCHOOL, MY 2002 2WD, 6CY FORD EXPLORER TRANSMISSION GAVE OUT,WITHOUT WARNING WHILE MAKING A LEFT HAND TURN WITH VERY BUSY ONCOMING TRAFFIC HEADED TOWARDS MY SON IN THE PASSENGER SIDE. THANKFULLY TRAFFIC WAS ALERT ON THIS MORNING AND SLOWED UNTIL I WAS ABLE TO CROSS! NOW I AM TOLDI NEED A NEW TRANS. AND SON AND I WERE ALMOST KILLED IN THE PROCESS! PLEASE RECALL THIS ITEM AND MAKE FORD DO GOOD BY ITS CUSTOMERS AS I HAD NO LUCK WITH THEM! PS MY MILEAGE IS ONLY 105,000 FOR AN 8 YEAR OLD CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312267February 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD EXPLORER 02' THE O/D LIGHT STARTED BLINKING LATER ON AFTER THE CAR RESTING IN DRIVEWAY THE TRUCK WOULD NOT MOVE FORWARD OR BACKWARD, TIRES WOULDN'T SPIN NOTHING! TRUCK HAD TO BE TOWED AND TRANSMISSION WAS AT FAULT. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS MAKE AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312302February 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPS FROM SECOND TO THIRD. EMAILED FORD, THEY ARE NOT RECALLING THE TRANSMISSION EVEN AFTER HUNDREDS OF COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311931February 18, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT IN 2002 FORD EXPLORER STARTS FLASHING. DEALER TOLD ME WILL NEED A NEW TRANSMISSION. AFTER SOME RESEARCH SEEMS THIS IS A COMMON PROBLEM IN THIS PARTICULAR YEAR MAKE AND MODEL CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311159February 17, 2010
STEERING, POWER TRAIN
I WAS LEAVING A FRIEND'S HOUSE... PUT THE KEY IN THE IGNITION AND ATTEMPTED TO SHIFT INTO REVERSE AND THE SHIFTER BROKE OFF INTO MY HAND; ONLY CONNECTED BY THE RUBBER AND THE WIRE INSIDE. THE METAL CONNECTION ACTUALLY JUST SNAPPED IN HALF! I WAS GLAD I WASN'T STUCK IN DRIVE OR ANYTHING I HAD MY 20 MONTH OLD NIECE IN THE CAR! THIS COULD HAVE ENDED REALLY REALLY BAD! IF FORD KNOWS THAT THIS IS A COMMON PROBLEM WITH THIS MODEL WHY HAS NOTHING BEEN DONE!?! I GOT ONE ESTIMATE FROM THE LOCAL FORD DEALERSHIP WHERE I HAD TO HAVE THE CAR TOWED TO; $1795+7% SALES TAX! I CALLED AROUND AND FOUND A PLACE TO GET A USED STEERING COLUMN PUT IN FOR $1000+TAX BUT I HAVE TO HAVE IT TOWED ANOTHER 40 MILES TO GET IT TO THAT SHOP... SOMETHING NEEDS TO BE DONE BEFORE SOMEONE DIES FROM THIS PARTS FAILURE! IT'S SEEMS SENSELESS FOR FORD TO SIT BY AND DO NOTHING IF THEY CAN ACT NOW AND SAVE LIVES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311223February 17, 2010
SUSPENSION, WHEELS
MY FIRST OCCURRENCE WAS APPROXIMATELY SEPT 2008 WHEN I PULLED INTO A DRIVEWAY AND FELT AN ODD BUMP UPON LEAVING THE VEHICLE WAS WOBBLING WHEN I STOPPED AND TOOK THE CAP OFF OF THE LUG NUTS I NOTICED THE STUDS WHERE BROKEN ON THE DRIVERS SIDE REAR. THOUGHT WE HAD IT FIXED BY HAVING THE STUDS REPLACED. WRONG ABOUT 2 MONTHS LATER IT HAPPENED AGAIN. WAS TOLD THE HUB AND BEARING NEEDED REPLACED SO WE REPLACED THEM. UPON INSPECTION THE PASSENGER SIDE REAR HAD STARTED DOING THE SAME THING. SO WE REPLACED THAT SIDE AS WELL. THAT LASTED ABOUT 4 MONTHS AND WE WENT TO HAVE NEW TIRES PUT ON THE VEHICLE THE MECHANIC SAID THAT OUR BEARINGS WERE BAD AGAIN AND NEEDED REPLACED. SO WE DID REPLACE THEM. ABOUT 4 MONTHS LATER IT STARTED ALL OVER AGAIN WITH THE STUDS BREAKING OFF. IN ONE INCIDENT I LOST ALL LUG NUTS BUT ONE ON THE DRIVERS SIDE AT ONCE WITH MY KIDS IN THE VEHICLE. THIS IS A SERIOUS PROBLEM FOR MY FAMILY BEING THAT WE DEPEND ON THIS VEHICLE AND CANT AFFORD ANOTHER BUT YET CAN'T FIND WHY THIS PROBLEM ISN'T AND APPARENTLY CANT' BE FIXED. I'VE DONE EVERYTHING THE GARAGE HAS TOLD ME TO DO. THE LOCAL FORD DEALER SAYS MY PROBLEM IS THAT I'M NOT PUTTING GOOD QUALITY FORD PARTS IN THERE FROM THEM. CAN ANY ONE HELP. UPON RESEARCH I HAVE FOUND THAT THERE ARE OTHERS WITH THE SAME TYPE OF VEHICLE HAVING THE SAME PROBLEM. I HAVE NEVER OWNED A VEHICLE THAT HAS DONE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311268February 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
$4000 TO REPLACE MY TRANSMISSION ON MY 2002 FORD EXPLORER...O/D LIGHT BLINKING AND "CHECK TRANSMISSION" MESSAGE CAME UP ON THE MESSAGE CENTER. SEEMS LIKE THIS IS A COMMON OCCURRENCE AMONGST THIS CAR... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311389February 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION,4.0 V6. OD LIGHT FLASHES, CHECK ENGINE LIGHT,. TRANSMISSION HESITATES THEN CLUNKS INTO GEAR. I TOOK CAR TO GARAGE, HAD THE SOLENOIDS REPLACED, FLUID AND FILTER. STILL HAVE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310433February 15, 2010
VISIBILITY
I WAS STOPPED AT A RED LIGHT IN MY 2002 FORD EXPLORER SPORT IN 43 DEGREE WEATHER WITH NO TEMPERATURE CONTROLS BEING USED WHEN MY REAR WINDSHIELD SHATTERED INTO THE VEHICLE. I THEN PULLED OVER TO A SAFE LOCATION AND INSPECTED THE BROKEN GLASS. THERE WERE NO FOREIGN OBJECTS IN THE BACK OF MY VEHICLE INDICATING MALICE. AFTER DOING SOME RESEARCH IT SEEMS THIS IS NOT THE FIRST TIME THAT A 2000-2004 FORD VEHICLE HAS HAD THIS KIND OF AN ISSUE. AGAIN, THE TEMPERATURE WAS ONLY 43 DEGREES, MY VEHICLE WAS AT A COMPLETE STOP, AND NO TEMPERATURE CONTROLS WERE BEING USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310480February 15, 2010
SEAT BELTS
2002 FORD EXPLORER FRONT OUT SEAT BELTS DO NOT RETRACT IN COLD TEMPERATURES. I TOOK THE VEHICLE MULTIPLE TIMES TO THE FORD DEALER AND CONTACTED FORD CUSTOMER SERVICE AND NOTHING HAS BEEN DONE TO CORRECTLY REMEDY THE SITUATION. AT ONE POINT THE DEALER TO GET RID OF ME HE INSTALLED LOW-FRICTION TEFLON TAPE ON THE D-RING BUT THAT DID NOT HELP AT ALL. THE RETURN SPRING IS TOO WEAK TO CARRY THE LOAD. THIS IS A SAFETY ITEM BECAUSE THE WEBBING IS CATCHING ON TO THE DOOR AS IT IS CLOSING CAUSING THE SEAT BELT WEBBING TO FRITTER AND EVENTUALLY TO TEAR INTO PIECES. PLEASE LOOK AND INVESTIGATE THIS MATTER IMMEDIATELY. IF THIS COMPLAINT DOES NOT REQUIRE FULL FLEDGED RECALL, I AM WILLING TO GET THE DEALER TO REPLACE FRONT SEAT BELTS AT FORD EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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