Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10355866September 15, 2010
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
EVEN WITH A FULL TANK OF GAS THE GAS GAUGE WILL GO TO "0" AND THE "CHECK GAUGE" LIGHT COMES ON BECAUSE THE SENDER ASSEMBLY UNIT OF THE GAS GAUGE DOES NOT WORK. THERE HAD BEEN ANOTHER 2002 EXPLORER BROUGHT IN FOR THE SAME PROBLEM THAT MORNING. THE PART IS NOT AVAILABLE AND IS ON BACK ORDER. THE PART COST $76.79 BUT THE LABOR WILL BE $270! THIS IS A LOT OF MONEY FOR US TO PAY DUE TO AN FORDS ENGINEERING PROBLEM. ARE MANY OTHER 2002 EXPLORERS EXPERIENCING THE SAME PROBLEMS? MANY TIMES, BECAUSE THE FUEL SENDING UNIT IS CORRUPTED, IT WILL PUT TOO MUCH FUEL IN INJECTORS, WHICH HAS CAUSED MY CAR TO "BOG DOWN" ESPECIALLY DANGEROUS AT INTERSECTIONS AND AT HWY ENTRANCE RAMPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355660September 15, 2010
SUSPENSION:REAR
2002 FORD EXPLORER. REAR SPRINGS/COILS RUSTED, BROKEN, ON BOTH SIDES DIDN'T KNOW UNTIL I HAD ESTIMATE DONE FOR NOISE IN FRONT END WHICH TURNED OUT TO BE UV JOINT. I UNDERSTAND TO REPAIR BACK SPRINGS IT WILL COST ABOUT $325 EACH SIDE AND THE OTHER THINGS I NEED UV JOINT, WHEEL HUB, STRUT,ETC...ANOTHER $400 THIS IS SAD!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355140September 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I DO NOT HAVE TO PROVIDE AN IN DEPTH DESCRIPTION, MYSELF AS WITH ALL THE OWNERS OF A 2002 FORD EXPLORER ARE ALL HAVING THIS SAME PROBLEM. FORD SHOULD BE ASHAMED, AND HAVE THIS RECALLED IF ITS HAPPENING WITH MORE THAN ENOUGH VEHICLES. THE O/D LIGHT WILL FLASH RAPIDLY AND THEN THE TRANSMISSION WILL SKIP A GEAR, HAS A HARD TIME SWITCHING INTO FIRST GEAR. BIG CLUNK! THIS IS RIDICULOUS. IF ALL OF THESE PEOPLE ARE COMPLAINING FORD NEEDS TO ADDRESS THIS ISSUE ASAP! I WILL NEVER BUY ANOTHER FORD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354932September 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
GOT A TRANSMISSION OVERHEATED ERROR AND O/D WAS OFF. LOOKS LIKE ITS A COMMON OCCURRENCE ON MY EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354600September 9, 2010
SUSPENSION:REAR
2002 FORD EXPLORER XLT 4WD REAR COIL SPRING BROKE UNDER NORMAL DRIVING CONDITION. CREATED BAD SITUATION WITH CAR SWAYING LEFT TO RIGHT. HAD TO REPLACE SPRING AND STRUT. ALSO ALL 4 WHEEL BEARINGS HAD TO REPLACED IN 5 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354645September 9, 2010
SUSPENSION:REAR
NOTICED FLUID ON REAR PASSENGER SIDE LOWER CONTROL ARM. UPON CLOSED INSPECTION, NOTICED FLUID COMING FROM REAR SHOCK AND BOTH REAR COIL SPRINGS WERE BROKEN. REPAIR ESTIMATES TO REPLACE BOTH REAR COIL SPRING ASSEMBLY RANGE FROM $655 TO $800. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354499September 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER. O/D LIGHT BLINKING. SLOW GEAR SHIFTING. RANDOM JERKING OF CAR. HAVE READ THIS ON MANY WEBSITES AND EVEN PEOPLE THAT HAVE HAD A REBUILD OR SOLENOID REPLACED, JUST HAPPENS AGAIN. IS ALSO DANGEROUS, BECAUSE ONCE CHANGES GEARS, MPH JUMPS VERY HIGH, VERY QUICKLY WITH NO CONTROL OVER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354149September 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FAULTY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354024September 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLT V-6: OVERDRIVE OFF (O/D OFF) LIGHT BLINKING RAPIDLY. TRANSMISSION IS SUDDENLY SHIFTING VERY ERRATICALLY WHICH MAKES VEHICLE DIFFICULT TO CONTROL. I UNDERSTAND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS REGARDING THIS ISSUE ON THIS VEHICLE -- PLEASE EXERT YOUR AUTHORITY TO REQUIRE FORD TO ADDRESS THIS SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354073September 6, 2010
POWER TRAIN:MANUAL TRANSMISSION
O/D LIGHT BLINKING AND SLIPPING GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353936September 5, 2010
POWER TRAIN, LATCHES/LOCKS/LINKAGES
2002 FORD EXPLORER GEAR SHIFT LEVER BROKE OFF WHILE IN DRIVE. THE LEVER IS CONNECTED TO A SOFT ALUMINUM CYLINDER THRU A U SHAPED END AND A PIN. THE CYLINDER SHEARED AT THE BASE OF THE U AS A RESULT LEAVING NO WAY TO SHIFT OR GET THE KEY OUT AFTER TURNING THE MOTOR OFF WHEN I FINALLY GOT STOPPED. REPAIR COST IS $1400 FOR A NEW STEERING COLUMN PLUS LABOR. CANNOT BUY SMALL PART THAT BROKE SEPARATELY SO EXPLORER IS NOT FIXED. A PICTURE OF THE PROBLEM CAN BE SEEN AT THIS URL HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=188761&PAGE=4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353939September 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 EXPLORER XLT 2WD (47,000 MILES) AUTOMATIC TRANSMISSION WOULD NOT SHIFT TO 3RD GEAR WHILE DRIVING 35 MPH IN RUSH HOUR TRAFFIC. THE ENGINE REVVED SO I ROLLED TO A STOP LUCKILY ON A GRASS SHOULDER WITH NO ONE HITTING MY VEHICLE. FORD REBUILT THE TRANS FOR $2500. THE DISTRICT FORD REP WOULD NOT PAY FOR THE REPAIR EVENTHOUGH I KNEW OF THE PROBLEM OCCURRING IN CINCINNATI AND FORD PAID. RESEARCH SHOWS THIS IS A COMMON PROBLEM WITH THIS MODEL OF TRANSMISSION. THE FIX IS A $20 SEAL BUT THEY WILL ONLY REBUILD OR REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353962September 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT IS BLINKING AND TRANSMISSION MIGHT BE GOING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353904September 4, 2010
POWER TRAIN
DEFECTIVE TRANSMISSION IN A 2002 FORD EXPLORER EDDIE BAUER AFTER ONLY 117K MILES. TRANSMISSION FAILS SHIFTING BETWEEN 2ND AND 3RD GEARS. SOME TIMES GETS STOCK IN PARKING. COMPLETE FAILURE ESTIMATED REPAIR COST $3600 TO $4000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353658September 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
IT HAS BEEN AN ONGOING ISSUE FOR YEARS ABOUT THE TRANSMISSION FAILURE IN THE 2002 FORD EXPLORER YET FORD DOESN'T WISH TO ADDRESS THIS ISSUE BY CALLING THE VEHICLE BACK. I HAVE MY TRANSMISSION NOW GONE AFTER ONLY 150000 MILES. THIS ISSUE NEEDS TO BE ADDRESSED BY FORD TAKING RESPONSIBILITY FOR A FAULTY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353315September 1, 2010
STRUCTURE:BODY
I HAVE PURCHASED A 2002 FORD EXPLORER THAT WAS IN MINT CONDITION ON THE OUTSIDE AND FAIR ON THE INSIDE, WELL AFTER HAVING THE TRUCK A FEW MONTHS ONE DAY I NOTICED A HUGE CRACK BY THE FORD EMBLEM ON THE BACK OF THE TRUCK. THERE WAS NO EVIDENCE OF TAMPERING, AND I HAD NOT BEEN IN ANY ACCIDENTS, SO THIS TROUBLED ME KNOWING THAT THIS CRACK HAD JUST ALL OF A SUDDEN APPEARED ON MY TRUCK. WELL I WENT TO THE STORE LATER THAT DAY AND PASSED ANOTHER CONSUMER ON MY WAY OUT OF THE STORE AND NOTICED THEY WERE DRIVING THE SAME KIND OF TRUCK, AND LO AND BEHOLD THEY HAD THE SAME CRACK IN THE SAME PLACE. I GOT THEIR ATTENTION AND ASKED IF THERE WAS SOME KIND OF INCIDENT THAT MAY HAVE CAUSED IT, AND THEY RESPONDED BY SAYING THAT IT TOO JUST APPEARED ON THEIR TRUCK, I HAVE NOTICED MANY FORD EXPLORERS RANGING FROM 2002- 2005 HAVING THIS SAME CRACK, KEEP IN MIND THESE ARE NICE VEHICLES THAT HAVE NOT BEEN DAMAGED. I DO NOT KNOW IF THIS COULD BE A POTENTIAL SAFETY ISSUE OR NOT, BY IT BEING SO CLOSE TO THE REAR WINDOW, BUT IT DOES CONCERN ME THAT I PAY MONEY FOR A NICE VEHICLE AND THERE ARE DEFECTS THAT THE COMPANY WILL NOT ADDRESS. I HAVE BEEN OUT ON THE INTERNET AND THERE ARE MANY MANY COMPLAINTS ABOUT THIS SAME MYSTERIOUS CRACK WITH PICTURES IN THE SAME PLACE ON THE TRUCK, AND I THINK FORD SHOULD RECALL THIS DEFECTIVE PLASTIC AND REPAIR THE CRACKS. PLEASE HELP US , THE CONSUMERS IN RESOLVING THIS MATTER. THANK YOU SO VERY MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353420September 1, 2010
WHEELS
CHROME WHEELS DISINTEGRATING. WAS TOLD BY DEALER THAT IT WAS COSMETIC AT THE TIME. NOW THE ALUMINUM HAS BECOME POROUS AND I BELIEVE IT TO BE A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352988August 31, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PART # E6DB-14489-DA. THIS IS A WIRING HARNESS CONNECTOR LOCATED IN THE STEERING COLUMN THAT BECOMES UNPLUGGED WHEN YOU TILT STEERING DOWNWARD. RESULT IS BRAKES LIGHTS AND TURN SIGNALS NO LONGER FUNCTION. ** MY SISTER-IN-LAW WAS NEARLY REAR-ENDED WHILE WAITING TO MAKE A TURN. THIS IS A MAJOR SAFETY ISSUE. MANY OTHER PEOPLE WITH SAME ISSUE. ALSO, HAVE SEEN SIMILAR COMPLAINTS FOR OTHER FORD VEHICLES (TAURUS). SERIOUS ACCIDENTS WILL HAPPEN IF PUBLIC IS NOT NOTIFIED. DEALERS CHARGING $200+ TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352978August 31, 2010
VISIBILITY, SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD MANY PROBLEMS WITH MY 2002 FORD EXPLORER. I STARTED GETTING THE CRACK IN MY HATCH BY THE REAR WINDOW IN 2005. IT HAS SPREAD AND GOTTEN WORSE AND I STILL HAVE NOT FIXED IT. LAST YEAR IN 2009 OUR ABS LIGHT HAS BEEN COMING ON AND OFF AND WHEN I GO TO BRAKE AT TIMES IT FEELS LIKE THEY KICK ON AT IRREGULAR TIMES, BUT I ALSO FEEL I DO NOT HAVE THE BRAKING POWER I SHOULD. IN JUNE 2010 I WAS DRIVING THE EXPLORER AND THE O/D LIGHT STARTING BLINKING AND THE EXPLORER WAS SHIFTING OUT OF CONTROL. WE HAD TO HAVE THE TRANSMISSION REPLACE AND THE U-JOINTS AND THE REAR AXLE FIXED FOR AROUND $2900. WE ALSO HAD TO REPLACE THE BATTERY IN JULY 2010. I CALLED FORD MOTOR COMPANY AND TOLD THEM ALL OF MY ISSUES AND THEY TOLD ME THAT SINCE THEY DID NOT HAVE ENOUGH COMPLAINTS THEY COULD NOT DO ANYTHING ABOUT IT. TO THIS POINT I WAS AGGRAVATED AND COULDN'T BELIEVE THE WAY THEY HAD TREATED ME AND LET ALONE OTHERS WHO I AM SURE MADE THE SAME CALL. I FEEL THIS IS A SAFETY ISSUE BECAUSE EVEN NOW WHEN IT IS IN GEAR IN PARK THE CAR SEEMS TO MOVE BACK AND FORTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352999August 31, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
1. REPEATED TRANSMISSION PROBLEMS. O/D LIGHT BLINKING, EXPENSIVE SERVICE, REPEATS EVERY 12 MONTHS OR SO. 2. APPROXIMATELY EVERY 12 MONTHS. THE VEHICLE REQUIRES SERVICE EACH TIME. THE SERVICE RUNS FROM $300 - $1100. 3A. 01/07/05 57,424 MILES: O/D LIGHT LITE. NO CODE WHEN SERVICED. CHANGED $88.00. 3B. 02/02/09 159,777 MILES: CODE P0796. O/D LIGHT BLINKS. REQUIRED SERVICE. REPLACE SHIFT SOLENOID BODY, FLUID AND FILTER ($1,179.85). 3C. 10/13/09 172,769 MILES: O/D LIGHT BLINKS. REQUIRED SERVICE.REPLACED SERVO. $366.40. 3D. 10/14/2010 172,779: CHECK ENGINE LIGHT. REQUIRED SERVICE. O2 SENSOR WAS UNPLUGGED DURING PREVIOUS SERVICE. $00.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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