Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#743213March 28, 2001
AIR BAGS:FRONTAL
AIR BAGS DID NOT DEPLOY ON A HEAD ON CRASH. FRONT LEFT WHEEL AND ASSEBLY RIPPED OFF DOORS TWISTED OUT OF ALIGNMET, AUTO IMPACTED TWICE. WAS AIR BAG SUPPOSED TO DEPLOY OR NOT?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#743071March 26, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WE LEASED A 2000 FORD EXPLORER ON 9-15-00 ON 9-16-00 IT SHUT OFF GOING DOWN A HILL NO POWER STEERING OR POWER BRAKES CONTACTED THE DEALERSHIP THEY THOUGHT IT WAS A FLUKE AND WOULDN'T HAPPEN AGAIN. IT HAS SINCE HAPPENED 4 MORE TIMES ALL GOING DOWN HILLS. IT HAS BEEN IN THE SHOP 5 TIMES BUT ONLY WORKED ON 2 OF THE 5 TIMES BECAUSE FORD MOTOR CO. DOESN'T KNOW WHAT TO FIX. THEY ALSO SAID IT HAD TO SHUT OFF ON A MECHANIC TO DO ANYTHING . OVERALL THE HAD OUR VEHICLE 23 DAYS , IT DIDN'T SHUT OFF. THEY INSTALLED A FLIGHT INDICATOR ON OUR VEHICLE AND RETURNED IT TO US AND TOLD US TO PUSH THE BUTTON WITHIN 5 SECONDS WHEN IT SHUTS OFF. YOU CAN ONLY DO THIS WITH 2 PEOPLE IN THE CAR. IT SHUT OFF FEB.2,01 I PUSHED THE BUTTON BECAUSE MY HUSBAND WAS DRIVING AND CALLED THE DEALERSHIP, THEY PICKED UP THE VEHICLE AND RETURNED IT 3 HOURS LATER AND SAID WE GOT A GOOD READING THEY SHOULD BE ABLE TO FIX THE PROBLEM. FORD MOTOR CO. ASKED FOR THE READING AND SAID IT WASN'T A GOOD READING DON'T DO ANYTHING . SO WE STILL HAVE A VEHICLE THAT EVERYONE KNOW SHUT OFF 5 TIMES, WE CAN NOT DO THE LEMON LAW BECAUSE IT HAS ONLY BEEN WORKED ON 2 OUT 5 TIMES ANDWE HAD A RENTAL 23 DAYS AND WE NEED 30 DAYS.WE HAVE A FAMILY THAT DRIVES IN THIS CAR, WE LIVE ON A HILL AND OUT BUSINESS IS ON ABIGGER HILL.I AM SCARED TO DEATH TO DRIVE THIS VEHICLE.WE HAVE TALKED TO FORD HOTLINE AND GOT A RUN AROUND WITH THEM AND WE HAVE EMAIL FORD ANDGOT A RAN AROUND FROM THEM. THE DEALERSHIP WILL TAKE OUR VEHICLE BACK BUT WE NEED TO PUT THE DIFFERENCE IN OUR NEW PAYMENT OF WHAT IS OWED.ALL TOGETHER IT IS 8500.00 I DON'T FEEL THIS IS FAIR CONSIDERING THIS IS NOT MY PROBLEM IT IS FORDS.NO ONE WANTS TO HELP US AND THE DEALERSHIP TOLD US TO SAVE OUR MONEY FORD HAS WAY MORE ATTORNEYS THAN WE CAN AFFORD TO FIGHT THEM. I HOPE WE CAN GET SOMEWHERE WITH YOUR COMPANY. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742703March 20, 2001
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
WHEN STARTING VEHICLE TEMP GAUGE DOES NOT READ, CHECK GAUGE & ENGINE LIGHT COME ON. MUST WAIT AT LEAST 5 MINS FOR TEMP TO COME UP. REPORTED TO FMC THEY STATE NORMAL MUST WAIT FOR WARM UP BEFORE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883509March 20, 2001
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
CRUISE CONTROL AND HORN HAS FAILED POSSIBLY DUE TO ELECTRICAL PROBLEMS . ALSO BRAKES TAKE LONGER TIME FOR VEHICLE TO STOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560401March 14, 2001
TIRES:TREAD/BELT
THE FRONT TIRE EXPERIENCED TREAD SEPARATION WHICH CAUSED THE ENTIRE FRONT WALL OF THE TIRE TO SEPARATE FROM THE TREAD AND THE REAR WALL BARELY HANGING ON, THE TIRE WAS NOT INCLUDED IN RECALL BECAUSE IN WAS NOT MADE AT THE DECATUR PLANT, THE CONSUMER PURCHASED FOUR NEW NON FIRESTONE TIRES (FIRESTONE WILDERNESS AT P235/75R15). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882849March 13, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THERE'S A SMELL IN VEHICLE. CONSUMER SMELLS EXHAUST FUMESTHAT SMELL LIKE ROTTEN EGGS. TOOK TO DEALER, AND THEY CAN'T REMEDY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560337March 11, 2001
TIRES:TREAD/BELT
THE VEHICLES TIRES WERE REPLACED ONE MONTH PRIOR TO RECALL NOTICE, CONSUMER REQUEST REIMBURSEMENT (FIRESTONE WILDERNESS AT). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742273March 11, 2001
TIRES
DRIVERS FRONT TIRE DEVELOPED A HAIRLINE CRACK BETWEEN THE SIDEWALL AND THE BEAD, MOST OF THE WAY AROUND THE WHEEL. OBVIOUSLY DEFECTIVE FROM NEW. CONFIRMED BY TIRE DEALER. ONCE REMOVED ALSO FOUND SIMILAR CRACKS ON THE INSIDE BETWEEN THE BEAD AND SIDEWALL. HAD ALL4 TIRES REPLACED AS A SAFETY PRECAUTION. HAVE REQUESTED REFUND FROM FIRESTONE. THE RECALL MUST BE STEPPED UP TO INCLUDE VN TIRES. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IF NOT FOUND AND THE TIRE BLEW.*AK (DOT NUMBER: VNHL1PY230 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742176March 9, 2001
SUSPENSION:FRONT
ENGINE HAS EXCESSIVE VIBRATION WHEN ACCELERATING FROM A STOP. VIBRATION IS AT ITS WORST AT AROUND 2500 RPM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560262March 8, 2001
TIRES
THE VEHICLE 16 INCH FIRESTONE TIRES WERE NOT INCLUDED IN RECALL 00T-005 AND THE CONSUMER WAS TOLD THAT THE TIRES WERE SAFE, BUT WHILE DRIVING THE RIGHT REAR TIRE BLEWOUT, THE CONSUMER PURCHASED 4 NEW TIRES AND REQUESTS REIMBURSEMENT (5 FIRESTONE WILDERNESS AT 255/70R16). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882347March 7, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
CONSUMER HAD THE HEAT & DEFROSTER ON. BACK WINDOW SHATTERED IN PIECES. THE COLLISION SHOP SAID IT COULD BE FROM A HEATING MALFUNCTION. QUITE A FEW VEHICLE ARE COMING IN WITH THIS PROBLEM.*AK THE CONSUMER STATES THAT THE IGNITION WAS TURNED OFF AND THE DOOR WAS CLOSED WHEN THE WINDOW SHATTERED INTO PIECES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741974March 5, 2001
TIRES
EVER SINCE I PICKED UP VEHICLE FROM DEALER I HAVE BEEN HEARING AND FEELING A THUMP COMING FROM THE FRONT TIRES AT HIGH OR LOW SPEED, CAR ROCKS WHEN DRIVING SLOW, VERY NOISY WITH THUMP AT HIGH SPEEDS, ONE TIRE VERY HARD TO BALANCE REQUIRING EXTRA WEIGHTS, (SUSPECT THIS ONE IS BAD) LAST TIME I HAD TIRES BALANCED THE MECHANIC SUGESTED I GET THAT TIRE REPLACED BUT STORE MANAGER DID NOT DO ANYTHING ABOUT, TRIED TO SELL A SET OF 4 NEW TIRES EVEN THOUGH MY TIRE ARE FAIRLY NEW. *AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741891March 4, 2001
TIRES:SIDEWALL
THE TIRE BLEW OUT ON THE SIDE WALL WHERE THE THREAD ADHERES TO THE SIDEWALL.*AK (TIRESIZE: P245/75R16)( DOT NUMBER: TIRE SIZE: P245/75R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559976February 28, 2001
TIRES:TREAD/BELT
CONSUMER DISCOVERED THAT TWO OF THE FIRESTONE AT P235/75R15 TIRES WERE APART OF THE RECALL, CONSUMER REPLACED THE TIRES AND WAS ASSURED BY FIRESTONE THAT SHE WOULD RECEIVE 100% REIMBURSEMENT FOR THE REPLACEMENT TIRES, CONSUMER STATES SHE HAS NOT RECEIVED ANY REIMBURSEMENT AND FEELS SHE IS GETTING THE RUNAROUND FROM FORD AND FIRESTONE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741566February 26, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES HAVE FAILED ON TWO OCCASIONS. BOTH TIMES AT LOW RATE OF SPEED, AFTER FIRST BRAKING STOPS VEHICLE, BUT THEN BRAKES FAIL CAUSING EXTENDED STOPPING. BROUGHT VEHICLE TO DEALER FIRST TIME OF FAILURE IN FALL OF 2000. THEY WERE UNABLE TO GET THE VEHICLE . *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#881439February 26, 2001
ELECTRICAL SYSTEM:IGNITION, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE FAILED TO START. ALSO, WHILE DRIVING 55 MPH, VEHICLE DECELERATED WITHOUT PRIOR WARNING CAUSING LOSS OF POWER. CONSUMER HAS CONTACTED DEALER, DEALER UNABLE TO DETERMINE CAUSE OF PROBLEM. *AK TRANSMISSION WAS REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560000February 21, 2001
TIRES:SIDEWALL
FIRESTONE WILDERNESS TIRE DOT W2HL EXPERIENCED SIDEWALL TREAD SEPARATION AND WENT FLAT WHILE CONSUMER WAS DRIVING, CONSUMER IS REQUESTING REIMBURSEMENT, CONSUMER IS REQUESTING THE RECALL EXTEND TO INCLUDE THESE TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880815February 20, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS TRAVELING 35MPH WHILE CHANGING INTO A TURN LANE BRAKES WERE SUDDENLY APPLIED, THEY LOCKED UP AND VEHICLE SKIDDED. THIS WAS SECOND TIME VEHICLE HAS DONE THIS. CONSUMER HAS A PRIVATE MECHANIC TO LOOK AT VEHICLE. CONSUMER WILL ADDED THE VIN#. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741034February 16, 2001
TIRES
WE WERE COMING DOWN THE BACK OF MT. LEMON IN TUCSON.AZ AND THE TIRE WENT FLAT. WE HAD TO DRIVE UNTIL WE CAME TO A SAFE, LEVEL LOCATION IN ABLE TO CHANGE THE TIRE. WE WENT TO JIM CLICK FORD IN GREEN VALLEY, AZ AND GOT A NEW TIRE AND RIM. IN AUGUST WHEN. *AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740817February 13, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL
VEHICLE IDLES ROUGHLY. MANUFACTURE WARRANTY RECALLS HAVE NOT IMPROVED. DIFFERENT TYPES/GRADES OF GASOLINE HAVE NOT IMPROVED. VARIOUS DEALER SERVICE DEPARTMENTS UNABLE TO LOCATE/FIX PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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