Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10681532February 5, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2000 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED IN INCLEMENT WEATHER, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING IT TO CRASH INTO A SECOND VEHICLE. AS A RESULT, THE AIR BAGS DEPLOYED AND EMITTED METAL, GLASS, AND FIBERGLASS FRAGMENTS. THE CONTACT SUSTAINED SHOULDER, FACE, MOUTH, LEFT ARM, AND BREAST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. UPDATED 09/01/2015*LJ UPDATED 9/20/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10667616December 22, 2014
SEATS
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE DRIVER SIDE SEAT COLLAPSED TO THE REAR SEAT. THE CONTACT DISCOVERED THAT THE DRIVER SIDE SEAT BECAME UNSTABLE. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V281000 (SEATS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,199. UPDATED 4/15/15*CN UPDATED 9/11/17*CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10654384December 4, 2014
VEHICLE SPEED CONTROL
200 FORD EXPLORER. CONSUMER STATES VEHICLE HAD A SPEED CONTROL MODIFICATION, DUE TO A RECALL. *SS. THE CONSUMER STATED A WEEK LATER, HER DAUGHTER WAS DRIVING, AND LOST CONTROL OF THE VEHICLE AND FLIPPED OVER. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10659689November 20, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
TIMING CHAIN RATTLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651387October 30, 2014
STRUCTURE:BODY, ENGINE, SEATS, VEHICLE SPEED CONTROL
2000 FORD EXPLORER WENT UP IN FLAMES. REPORTED IT RIGHT AWAY TO FORD AND WAS GIVEN A CASE NUMBER. THEY TOLD US TO TAKE IT TO A FORD DEALER IN THE AREA. AFTER MONTHS AND MONTHS AND MONTHS OF GETTING NO RESPONSE WE KEPT GETTING THE RUN AROUND THEN TOLD THAT IT HAD NOTHING TO DO WITH ANY DEFECT. WE RECENTLY GOT A RECALL LETTER FROM FORD FOR THE EXACT THING THAT HAPPENED TO THIS CAR CAUSING IT TO GO ON FIRE AND FORD WILL NOT RESPOND. THEY SAY THAT THE CLAIM HAS BEEN CLOSED AND THAT THE ORIGINAL DECISION (WHICH WE NEVER RECEIVED) STANDS AND THEY WILL NOT RESPOND TO US ANY LONGER. HOW CAN THIS BE ACCEPTABLE. SEE FORD SAFETY RECALL #05S28 IT IS EXACTLY WHAT HAPPENED TO THE EXPLORER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10639460September 26, 2014
EXTERIOR LIGHTING, STEERING
SOMETIMES WHEN I HAVE MY TURN SIGNAL ON SMOKE WILL COME OUT FROM THE STEERING WHEEL WHERE THE EMERGENCY SIGNAL BUTTON IS ON TOP OF THE STEERING WHEEL. IT DOESN'T HAPPEN EVERYTIME I USE IT BUT IT HAPPENS QUITE OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628248August 25, 2014
POWER TRAIN
THERE APPARENTLY IS A PROBLEM WITH THIS TRANSMISSION DUE TO ALL THE RESEARCH I HAVE DONE AND FOUND THIS TRANSMISSION HAS HAD PROBLEMS FOR MANY YEARS WITH VERY LOW MILEAGE (LESS THAN 150,000) AND PEOPLE FOLLOWED THE SERVICE RECOMMENDATIONS PER FORD MANUFACTURER. JUST ANOTHER FAILURE OF THE GOVERNMENT NOT PROTECTING THE CONSUMER BUT BIG BUSINESS DUE TO JOBS AND TAXES... I HAVE MAINTAINED THIS VEHICLE PER RECOMMENDATIONS SINCE PURCHASE AT 62,000 MILES. TO REACH THIS MILEAGE AND THIS OCCURS AS IT HAS TO EVERYONE ELSE, HAS BEEN A TOTAL FAILURE ON THIS MANUFACTURER TO TAKE RESPONSIBILITY FOR A TRANSMISSION THAT SHOULD OF LASTED A LOT LONGER THAN WHAT I HAVE READ IN MANY COMPLAINTS IN REGARDS TO THIS ISSUE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626746August 20, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
MY VEHICLE CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY, MY MECHANIC INDICATED THAT THE FUEL SYSTEM, GASOLINE WAS DEFECTIVE. THERE WAS A RECALL IN JUNE 13, 2006 FOR MY VEHICLE, I WAS NOT NOTIFIED OF THIS DEFECT BY FORD COMPANY. IT IS NOW THAT IT WAS BROUGHT TO MY ATTENTION THAT THIS WAS AN OCCURRING PROBLEM WITH MY VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10604614June 19, 2014
POWER TRAIN, SERVICE BRAKES
THE DAY OF THE FATALITY I WAS STANDING OUTSIDE THE VEHICLE FOR AROUND 5 TO 10 MINUTES. I WAS ON AN UPGRADE,. (HOWEVER I HAD JUST RECENTLY HAD NEW BRAKES INSTALLED AND THE CAR WAS IN PARK). SUDDENLY THE VEHICLE BEGAN TO ROLL BACK AT A FAST PACE KILLING THE BACK SEAT DRIVER THAT WAS IN THERE SEATBELT. AND INJURING MYSELF IN AN ATTEMPT TO HALT THE VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10597283June 10, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I CAME HOME FROM DROPPING MY SON OFF AT HIS SCHOOL SOCIAL. I HEARD SOME SPARKING NOISE. UNPLUGGED MY CELL PHONE CHARGER. I DIDN'T KNOW WHAT IT WAS AT FIRST. 1 MINUTE LATER I SAW SMOKE AND FLAMES COMING FROM MY HOOD. I JUMPED OUT THE CAR AND CALLED FIRE DEPARTMENT. GUYS FROM THE NEIGHBORHOOD PUT FIRE OUT. IT STARTED AROUND THE BRAKE MASTER CYLINDER. THE CORD THAT ATTACHES TO IT. LATER FOUND OUT IT IS CONTROL DEACTIVATION SWITCH. I'M TRYING TO SEE WHO'S RESPONSIBLE FOR REPAIRING THE VEHICLE. WASN'T INFORMED ABOUT RECALL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10577718April 5, 2014
VISIBILITY/WIPER
MY WINDSHIELD WIPERS COME ON WITH THE SWITCH OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564963February 19, 2014
ENGINE
TL* THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE FOUR 02 OXYGEN SENSORS WERE REPLACED. AFTER THE REPAIR THE FAILURE PERSISTED BUT THE VEHICLE WAS NOT FURTHER SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549604October 25, 2013
SEATS:FRONT ASSEMBLY:RECLINER, SEATS
I GOT INTO MY CAR TO GO TO LUNCH FROM MY PLACE OF EMPLOYMENT WITH MY CEO. WHEN I SAT DOWN THE SEAT FELL BACK AND THE SEAT BACK WOULD NOT CATCH AGAIN. I TOOK MY LIFE INTO MY HANDS DRIVING HOME THAT EVENING. CONTACTED OUR LOCAL FORD DEALER WHERE WE PURCHASED THE CAR, THEY SAID THE PART WAS NO LONGER AVAILABLE AND THEY COULD NOT FIX IT. THEY NEVER INFORMED US OF A RECALL. UNTIL EXPLORING THE INTERNET TODAY 10-25-2013 WE DID NOT REALIZE THERE WAS A RECALL AT ALL. NHTSA CAMPAIGN ID # 03V281000/NHTSA ACTION #PE03020 OF AUGUST 5-2013. NOW WE CAN NOT LOCATE THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548944October 22, 2013
STRUCTURE:BODY
THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE REAR HATCH WINDOW SCREWS BECAME CORRODED AND AS A RESULT, THE GLASS WINDOW WAS ONLY BEING HELD IN PLACE BY ONE SCREW. THE CONTACT WAS GREATLY CONCERNED ABOUT THE POSSIBLE SAFETY HAZARD INVOLVED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 103,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537931August 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT AS THE IGNITION WAS BEING STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES WHERE AN UNKNOWN REPAIR WAS PERFORMED. THE MALFUNCTION RECURRED AFTER EACH REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536987August 23, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT SMOKE EMITTED FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THERE WAS A SHORTAGE IN THE WIRING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10500785February 28, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT BURST INTO FLAMES. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FLAMES. THE FIRE WAS CAUSED BY AN ELECTRICAL COMPONENT. NO ONE WAS INJURED DURING THE FIRE. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER STATED THE FIRE WAS NOT CAUSED BY ANY MANUFACTURER DESIGN DEFECT. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10484972November 16, 2012
POWER TRAIN
2000 FORD EXPLORER . . I BOUGHT THIS VEHICLE BRAND NEW FROM DEALER AND I AM DILIGENT WITH UPKEEP. TRUCK HAS 75000 MILES AND RECENTLY THE TRANSMISSION IS SLIPPING BETWEEN 2 ND AND 3 RD GEAR WITH THE RPMS INCREASING TO OVER 5000 RPMS BEFORE IT WILL SHIFT. THE O/D LIGHT STARTS TO FLASH. THIS PROBLEM IS VERY DANGEROUS WHEN PULLING ONTO HIGHWAYS BECAUSE THE TRUCK BASICALLY HESITATES BEFORE IT FINALLY ACCELERATES. NOT TOO HAPPY WITH FORD RIGHT NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482081October 24, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 65 MPH AND CRASHED INTO AN ONCOMING VEHICLE. THE DRIVER WAS EJECTED FROM THE VEHICLE AND WAS KILLED. A WITNESS STATED THAT THE DRIVER WAS EJECTED FROM THE DRIVER'S SIDE DOOR. A POLICE REPORT WAS FILED OF THE INCIDENT. THE CONTACT WAS UNAWARE OF THE EXACT CAUSE OF THE CRASH BUT AFTER REVIEWING SEVERAL PICTURES OF THE CRASH SITE, THE CONTACT NOTICED THAT THE AIR BAGS FAILED TO DEPLOY. THE OCCUPANTS OF THE SECOND VEHICLE WERE NOT INJURED. THE CONTACT'S VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE AIR BAG FAILURE AND THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10481994October 23, 2012
ENGINE
TL* THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT STATED THAT SHE PARKED THE VEHICLE AND AS SHE PROCEEDED TO WALK AWAY, THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT STATED THAT THE FIRE ORIGINATED FROM UNDER THE HOOD. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 173,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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