Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10015486April 18, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE VEHICLES DOORS REMAINED LOCKED WHEN THE ENGINE WAS TURNED OFF. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015943April 15, 2003
CHILD SEAT
WHILE PLACING THE CHILD INSIDE OF THE VEHICLE. THE ARM OF THE CAR SEAT BROKE OFF. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014140April 8, 2003
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION WENT ON MY 2000 FORD EXPLORER WITH ONLY 37,431 MILES ON IT. ONLY 1,400 OVER THE WARRANTY!! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014088April 7, 2003
VISIBILITY:GLASS, SIDE/REAR
I WAS DRIVING DOWN THE HIGHWAY WHEN MY REAR WINDOW IN MY 2000 FORD EXPLORER SHATTERED. NOTHING HIT THE WINDOW FROM THE INSIDE OR OUTSIDE. THIS WAS EXTREMELY FRIGHTENING, AS IT MADE A LOUD POPPING SOUND WHEN THE WINDOW SHATTERED. PIECES OF GLASS WERE ALL OVER THE HIGHWAY. THE DEALERSHIP AND THE FORD CUSTOMER ASSISTANCE NUMBER CLAIMED NO LIABILITY FOR THE INCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010648March 17, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
08-14-02 (39685 MILES) - REPLACED IDLE AIR CONTROL VALVE - $215.87 03-14-03 (46676 MILES) - REPLACED CONTROL ARM AND BALL JOINTS- $770.82 I FEEL THAT THE ABOVE MENTIONED REPAIRS THAT WERE MADE TO MY 3 YEAR OLD VEHICLE ARE A RESULT OF POOR CRAFTSMANSHIP AND QUALITY WHEN THE VEHICLE WAS MADE, AND THAT THESE CURRENT PROBLEMS ARE EVIDENCE OF "INFANT MORTALITY". THE FORD MOTOR COMPANY HAS REFUSED TO ACCEPT ANY FINANCIAL RESPONSIBILITY AND DID NOTHING MORE THAN RECEIVE MY COMPLAINT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011484March 12, 2003
POWER TRAIN
THE VEHICLE EXPERIENCED A HARD JERK, WHEN DRIVING AT HIGHWAY SPEEDS. AT TIMES, THE VEHICLE WOULD JERK THREE TO FOUR TIMES IN A ROW. DEALER WAS NOTIFIED AND COULDN'T DIAGNOSE THE PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009505March 10, 2003
TIRES, TIRES:TREAD/BELT
THE VEHICLE DEVELOPED SEVERE VIBRATION AND IMMEDIATELY THE LEFT REAR TIRE EXPERIENCED COMPLETE TREAD SEPARATION. THIS CAUSED DAMAGE TO THE LEFT FENDER. THE DRIVER WAS ABLE TO MAINTAIN CONTROL AND CHANGED OVER TO A SPARE TIRE TO CONTINUE HIS TRIP. ON ANOTHER OCCASION, THERE WAS A THUMPING SOUND AND THE RIGHT REAR TIRE DEVELOPED A BULGE AND BECAME UNUSABLE. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011111March 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
THE VEHICLE INCREASED IN SPEED WITH OUT WARNING, THE DEALER STATED THERE WAS A RECALL ISSUED REGARDING THE PROBLEM, HOWEVER THE CONSUMER'S VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009747March 4, 2003
SUSPENSION
THE VEHICLE EXPERIENCED THE SAME PROBLEM AS THE RECALL ON THE SUSPENSION. DEALER WILL NOT REPAIR BECAUSE VIN# WAS NOT INCLUDED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008185February 27, 2003
ELECTRICAL SYSTEM
OUR 2000 FORD EXPLORER, HAS FOR THE SECOND TIME BURNED THROUGH THE SPARK PLUG WIRES. THE FIRST TIME THE DEALER REPLACED THE DAMAGED WIRE, BUT DID NOT INDICATE THAT ANY OTHER PROBLEMS EXISTED THIS PAST WEEK IT OCCURRED AGAIN BUT THE DEALER INDICATED THAT BECAUSE OF THE FAILURE OF THE SPARK PLUG WIRE, FUEL HAS NOW BACKED UP INTO THE TOP SIDE OF THE ENGINE, AND SIGNIFICANT REPAIRS AND THE REMOVAL OF THE FUEL MUST TAKE PLACE. IT SEEMS THIS CONDITION COULD CAUSE AN ENGINE COMPARTMENT FIRE VERY QUICKLY. CONSIDERING THE REACTION OF THE VEHICLE WOULD INDICATE THE NEED FOR A TUNE UP ONLY. I CONTACTED FORD MOTOR COMPANY AND THEY SAID IT WAS A MAINTENANCE PROBLEM AND NOT A FORD PROBLEM. NEVER HAD A VEHICLE BURN THROUGH SPARK PLUG WIRES BEFORE AND I DON'T SEE HOW A 3 YEAR OLD VEHICLE WOULD EXPERIENCE THIS PROBLEM TWICE. IT APPEARS TO BE SOMETHING YOU SHOULD LOOK INTO BEFORE A FIRE DOES OCCUR AND CAUSE INJURY OR DEATH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008126February 26, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
4-WHEEL DRIVE DOES NOT WORK WITH ONLY 38,770 MILES ON 2000 FORD EXPLORER AND FORD WILL NOT FIX IT UNDER COVERED EXPENSES EVEN THOUGH WE DON'T KNOW HOW LONG IT HAS BEEN BROKEN. HIGH AND LOW LIGHT UP ON DASH BOARD AND WHEN PUT IN DRIVE, IT MAKES THE THUMP AS THOUGH IT IS IN 4 WHEEL DRIVE. WE THOUGHT ALL ALONG IT WAS WORKING UNTIL WE GOT HUNG UP 2 WEEKS AGO IN A DRIVE WAY AND THE FRONT WHEELS WOULD NOT MOVE. I THINK IT WAS BROKE BEFORE THE 36000 MILE WARRANTY EXPIRED. BUT FORD WILL NOT CONSIDER FIXING IT WITHOUT US PAYING FOR IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007868February 20, 2003
ENGINE AND ENGINE COOLING
I HAVE A LETTER I SENT TO FORD MOTOR CORPORATION AND WILL ATTACH TO THIS E-MAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008760February 19, 2003
AIR BAGS:FRONTAL
CONSUMER'S VEHICLE WAS REAR ENDED WHICH CAUSED THE VEHICLE TO HIT A WALL, AND THE AIRBAGS FAILED TO DEPLOY. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10007558February 15, 2003
UNKNOWN OR OTHER
LEAKAGE AROUND THE BACK WINDOW. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005836February 14, 2003
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:LINKAGES
CRITICAL DEFECT IN THE THROTTLE LINKAGE/CRUISE CONTROLS 2000 EXPLORER. IN TWO INCIDENTS INVOLVING THE SAME CONDITIONS: 1) TRUCK , WHEN CRUISE CONTROL ENGAGED, SUDDENLY ACCELLERATED TO SPEEDS IN EXCESS OF 90 MPH, ON ICY AND SNOWY INTERSTATE (JANUARY 2003), BETWEEN NASHIVILLE AND CINCINNATI, OHIO. 2) TRUCK , WHEN CRUISE CONTROL ENGAGED, SUDDENLY ACCELLERATED TO EXCES OF 90 MPH, ON DRY INTERSTATE (71) BETWEEN CINCINNATI, OHIO AND COLUMBUS OHIO. IN BOTH OCCURRENCES, TRUCK TOTALLY NON-RESPONSIVE TO BRAKING ATTEMPTS, TO THE EXTENT THAT DRIVERS STOOD ON THE BRAKES TO ATTEMPT DISENGAGEMENT OF CRUISE CONTROL. ALL OTHER ATTEMPTS AT TURNING OFF ALSO INEFFECTIVE (SWITCHES NON-RESPONSIVE AS WELL). BRAKES HAVE BEEN SUBSTANTIALLY DAMAGED. DRIVERS BOTH MAINTAIN THAT ACCELLERATION HAPPENED WITHOUT WARNING AND ONLY DISENGAGEMENT OF THE TRANSMISSION (NEUTRAL) CEASED ACCELLERATION. THE RPM OF THE ENGINE CONTINUED TO MAINTAIN 4,000+ RPM AND ONLY COULD THE ENGINE BE DISENGAGED WHEN VEHICLE WAS STEERED INTO SOFT GROUND TO BE SLOWED. THIS PROBLEM IS REPETITIVE AND EXTREMELY DANGEROUS AS IS, BUT EGREGIOUS WHEN MIXED WITH ICY/SNOWY CONDITIONS. FORD DELAERSHIP NON-RESPONSIVE TO GREATER ISSUE; ATTEMPTING TO SHIF LIABILITY ON DRIVERS AND EXPECTING REPAIRS TO BE SHOULDERED BY DRIVERS/OWNERS. DRIVERS MAINTAIN GOOD DRIVING RECORDS AND NOW BELIEVE THIS PROBLEM TO BE LIFE-THREATENING. DRIVERS HAVE ALSO NOTED MULTIPLE OTHER CONSUMERS WITH SAME EXACT PROBLEM AND ARE AWARE OF RECALLS INVOLVING THIS SAME TYPE OF PROBLEM IN OTHER FORD PRODUCTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006790February 7, 2003
TIRES:TREAD/BELT
CONTINENTAL TIRE ON HIS VEHICLE CAUSING THE STEERING COLUMN TO VEER TO THE LEFT AND RIGHT INTERMITTENTLY. FILL IN ADDITIONAL INFORMATION, NAME OF THE TIRE AND SERIAL NUMBER IS REQUESTED. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006105February 5, 2003
POWER TRAIN
THE CONSUMER HAS EXPERIENCED TRANSMISSIONS FAILURE. THE DEALER WILL NOT HELP DUE TO THE UNIT NOT BEING THE ORIGINAL AND THE VEHICLE IS OUT OF WARRANTY. SCC PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005346February 5, 2003
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION SLIPS AND DELAYS ENGAGEMENT SHIFTING 1ST TO 2ND AND 2ND TO 3RD. O/D LIGHT FLASHING. JUST OUT OF WARANTY AND FORD QUOTING $1200 TO FIX MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006333February 4, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
CONSUMER STATES, VEHICLE IS UNABLE TO SHIFT GEARS PROPERLY. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006429February 4, 2003
AIR BAGS
CONSUMER WAS INVOLVED IN A SIDE COLLISION ACCIDENT, NEITHER THE 4 AIR BAG DEPLOYED. DEALER AND MANUFACTURER HAS BEEN NOTIFIED. PH *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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