Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10024269June 17, 2003
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE AT A LIGHT DRIVER NOTICED WHITE SMOKE COMING OUT OF THE DASHBOARD WHERE THE HAZARD LIGHT IS LOCATED. AIR CONDITIONING WAS THEN TURNED OFF, AND AFTER A FEW MINUTES THE SMOKE STOPPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021334June 10, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE HAS ALWAYS HAD A PULSATING IN THE BRAKE PEDAL SINCE ABOUT 7000 MILES. THIS TIME THE BRAKE MASTER CYLINDER FAILED. UPON INSPECTION BY THE DEALER HE STATED THAT I NEEDED TO REPLACE BRAKES, ROTORS, ( BOTH OF WHICH HAVE BEEN REPLACED AT LEAST TWICE BEFORE ) MASTER CYLINDER, SERPENTINE BELT AND TENSIONER AND HAVE COMPLETE BRAKE SYSTEM FLUSH. ALL IN THE SPAN OF 3 YEARS. THIS VEHICLE HAS ALSO HAD THE BALL JOINTS REPLACED AND CONTROL ARMS AS WELL. MULTIPLE OCCURENCES OF THE SAME SYMPTOMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021357June 10, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RECENTLY PURCHASED 2000 EXPLORER XLT. RADIO LIGHT GOES ON/OFF INTERMITTENTLY, SOMETIMES NOT WORKING FOR HOURS! ALSO,WHEN CDS ARE EJECTED, THEY ARE HOT TO THE TOUCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021271June 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 3807 MILES 1ST TRANSMISSION FOUND TO HAVE BEEN SENT FROM FACTORY MISSING GEAR, TRANSMISSION REPLACED. WAS NOT TOLD WITH A REFURBISHED TRANSMISSION AT TIME OF REPAIR. 2ND TRANSMISSION STUCK IN 3RD GEAR, REPLACED VALVE BODY GASKETS AND SOLENOID, RAN FOR 48,000 MILES, NOW 4TH GEAR WRONG RATIO(RESULTING IN OVERHAUL)ALSO OVERDRIVE BAND AND CLUTCHES ARE DAMAGED, MANIFOLD CRACKED, WARRANTY OVER, AND FORD WANTS ME TO PAY $2800 TO FIX IT. TRANSMISSION HAS FAILED IN AN INTERSECTION TWICE, AND ON A MAJOR HIGHWAY AT 60 MPH. FORD TAKING NO RESPONSIBILITY FOR OBVIOUS TRANSMISSION PROBLEMS IN THIS SUV. ANOTHER FORD DEALER HAD TO TELL ME THIS WAS A REFURBISHED TRANSMISSION AND TO CALL THEM ON IT, WHICH THEY ADMITTED TO ON FRIDAY JUNE 6TH, 2003. DEALER SAYS THEY CALLED FORD HDQ WHO SAID TRANSMISSION MY RESPONSIBILITY TO FIX NOW, AND DEALER WILL NOT STAND BEHIND VEHICLE EITHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021163June 6, 2003
SEATS:FRONT ASSEMBLY:RECLINER
WE HAVE A 2000 FORD EXPLORER. THE BACK PORTION (RECLINER) OF THE FRONT SEATS WERE VERY LOOSE. I HAD THEM INSPECTED AND FOUND THAT THE PIVOT BOLT (RECLINER BOLT) ON BOTH SIDES WERE BROKE OFF. THE SERVICE DEPARTMENT SAYS THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE AND THAT THIS WAS VERY UNUSUAL. I LOOKED UNDER YOUR WEBSITE AND FOUND THAT AN INVESTIGATION IS OPEN AS OF 5/21/03 REGARDING SIMILAR SITUATIONS. IF IT WOULDN'T HAVE BEEN FOR ME BEING CONCERNED ABOUT US FALLING TO THE BACKSEAT SOMEDAY DUE TO THEIR LOOSENESS, A SEVERE INJURY COULD MAYBE HAVE OCCURRED JUST LIKE ONES FILED IN THE COMPLAINTS YOU HAVE ON FILE.. I GOT THE SITUATION REPAIRED (COSTING ME $77.13). THE SERVIE DEPARTMENT EVEN GAVE ME THE BOLTS TO SHOW WHAT HAD HAPPENED. I FEEL THIS SHOULD BE INVESTIGATED ALSO AND MAYBE I SHOULD BE COMPENSATED FOR REPAIRING THIS BEFORE A SEVER INJURY DID OCCUR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022504June 5, 2003
SEATS:MID/REAR ASSEMBLY
WHEN THE REAR SEATS WERE FOLDED DOWN, THE BUTTONS FAILED TO LOCK THE SEAT IN PLACE TO ENLARGE THE TRUNK AREA. THIS CAUSED THE SEAT TO BE AT LEAST 7 INCHES OFF THE FLOOR. THE CONSUMER TOOK THE VEHICLE TO SEVERAL DEALERSHIPS AND WAS FINALLY TOLD THE SEAT WAS NOT DESIGNED TO LOCK SECURELY INTO PLACE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021538June 3, 2003
SUSPENSION:FRONT:SHOCK ABSORBER, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:STARTER ASSEMBLY, TIRES, ENGINE AND ENGINE COOLING, VISIBILITY
THE FIRESTONE TIRES WERE REPLACED WITH GOODYEAR TIRES DUE TO HUMMING NOISES AND RECALL#00T005000. THE ENGINE MADE NOISE, VIBRATED, OVERHEATED AND WOULD NOT RESPOND UPON ACCELERATION. THE VEHICLES FAULTY SHOCKS CAUSED NOISE WHEN DRIVING OVER BUMPS IN THE ROAD, VIBRATION AND NOISE IN THE FRONT END. THE ABS WARNING LIGHT ILLUMINATED. THE DRIVERS SIDE WINDOW WAS OFF TRACK, WOULD NOT GO UP ALL THE WAY AND WENT UP UNEVENLY. THE STARTER BECAME STUCK MADE SCRAPING SOUNDS. THE CONSUMER REQUESTED A FULL REFUND OF THE PURCHASE PRICE IN ACCORDANCE TO THE LEMON LAW. *MR *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022007June 2, 2003
SEATS:FRONT ASSEMBLY:RECLINER
WHILE BACKING UP SEAT RECLINED WITHOUT WARNING. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020757May 30, 2003
SEATS:FRONT ASSEMBLY:RECLINER
2000 FORD EXPLORER 4DR AWD - THE DRIVER'S SEAT UNEXPECTEDLY WENT INTO THE FULLY RECLINED POSITION WITHOUT WARNING WHILE SITTING IN THE SEAT. A FORD DEALERSHIP IDENTIFIED THE PROBLEM AS A BROKEN BOLT. REPAIRS COST $240.22 *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020723May 29, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE DRIVERS SEATBACK IN MY WIFES 2000 EXPLORER APPEARS TO BE LOOSE,IT ROCKS FORE AND AFT ABOUT ONE QUARTER OF AN INCH.I AM CONCERNED THAT IT WILL GET PROGRESSIVELY WORSE AND POSSIBILY COLLASPE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020728May 29, 2003
EQUIPMENT, UNKNOWN OR OTHER
WHEN I BOUGHT MY 2000 FORD EXPLORER XLT 4DR THE RADIO DISPLAY ON THE MACH RDS CD/TAPE RADIO DID NOT LIGHT UP. THE DEALER SAID HE FIXED IT AND INDEED IT WORKED FOR ABOUT FIVE MINUTES AFTER I DROVE OFF HIS LOT. I DID SOME RESEARCH INTO THIS PROBLEM AND HAVE DISCOVERED THAT IT IS A COMMON PROBLEM WITH THIS TYPE OF OEM RADIO. SUPPOSEDLY, FIXES ARE AVAILABLE FROM TECHNICIANS ADVERTISING ON EBAY OR AT THIS INTERNET SITE: HTTP://WWW.SHAREAMEMORY.COM/RADIO/ (THE RADIO PICTURED AT THIS SITE IS EXACTLY THE ONE I HAVE). I AM A QUALIFIED ELECTRONICS TECHNICIAN AND DISCOVERED THE DETAILS OF THE SUGGESTED DO-IT-YOURSELF REPAIR FROM AN INTERNET NEWS GROUP. I FOLLOWED THE PROCEDURE TO REFLOW THE SOLDER JOINTS ON THE SMT RESISTORS AND COMMON GROUNDS ON THE DIPLAY DRIVER BOARD BUT IT DID NOT FIX THE PROBLEM. I QUESS I WILL BE SENDING MY RADIO OFF FOR "QUESTIONABLE" REPAIRS FROM ONE OF THOSE EBAY TECHNICIANS GETTTING RICH OFF OF FORD'S POOR QUALITY RADIO. THIS IS A KNOWN COMMON PROBLEM, YET THE FORD MOTOR COMPANY REFUSES TO RECOGNIZE IT AS SUCH AND MAKE THE NECEASSARY REPAIRS FREE OF CHARGE (OR EVEN AT A REASONABLE COST).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021728May 28, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE SEAT FELL INTO A RECLINING POSITION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019262May 25, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE A 2000 FORD EXPLORER SPORT WITH 24,040 MILES ON IT. I AM SCHEDULED FOR A THIRD BREAK JOB ON THIS SUV. I PERSONALLY THINK IT IS CRAZY THAT A VEHICLE WITH THAT LOW OF MILEAGE HAS THIS MANY PROBLEMS. I AM TAKING THE CAR TO A PRIVATE MECHANIC TO HOPEFULLY REMEDY THE PROBLEM. THE OTHER TWO SERVICES WERE PERFORMED BY FORD DEALERSHIPS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020485May 23, 2003
ELECTRICAL SYSTEM
CONSUMER STOPPED VEHICLE AT A TRAFFIC LIGHT AND ENGAGED THE TURN SIGNAL WHEN SMOKE SUDDENLY BEGAN EMITTING FROM THE STEERING COLUMN INTO THE PASSENGER CABIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE PROBLEM AS AN ELECTRICAL WIRING MALFUNCTION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018527May 11, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MY EXPLORER'S RADIO AND CLOCK WERE INTERMITTENTLY SHUTTING OFF, NO THEY ARE COMPLETELY OUT. TOOK INTO DEALER WHO SEEMED QUITE FAMILIAR WITH THE PROBLEM, BUT WAS UNWILLING TO FIX IT. GAVE ME THE NUMBER OF SOME RADIO REPAIR SHOP. I DIDN'T GO. SEEMS LIKE THIS IS A COMMON DEFECT THAT FORD SHOULD FIX AT NO COST. ANYTHING I CAN DO? *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018402May 8, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE DRIVER'S SIDE SEAT ON MY 2000 FORD EXPLORER BROKE AND WOULD NOT STAY IN THE UPRIGHT POSITION, MAKING THE VEHICLE VERY UNCOMFORTABLE AND UNSAFE TO DRIVE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019402May 7, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS
THE BRAKE LIGHTS FAILED WHILE BACKING UP. *NLM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016896May 2, 2003
ELECTRICAL SYSTEM:WIRING
THE MULTI-FUNCTION SWITCH IN MY 2000 FORD EXPLORER XLT STARTED SMOKING WHEN THE TURN SIGNAL WAS TURNED ON. THE SERVICE MAN INFORMED ME THAT THIS SITUATION NEEDED TO BE TAKEN CARE OF AS SOON AS POSSIBLE BECAUSE IF IT WAS NOT FIXED THERE WAS A CHANCE THAT A FIRE WOULD START BECAUSE OF THIS MALFUNCTION AND COULD CAUSE A FIRE THAT WOULD TAKE OUT THE ENTIRE WIRING SYSTEM OF MY VEHICLE. FORD EXPLAINED TO ME THAT THEY DID NOT CONSIDER THIS A "HAZARD" IT WAS SOMETHING THEY CONSIDERED A "MAINTENANCE ISSUE." I HAVE 42,000 MILES ON MY VEHICLE. I HAVE OWNED 2 EXPLORERS PREVIOUS TO THIS AND ONE OF MY OTHER EXPLORERS EXPERIENCED THIS PROBLEM AS WELL. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016655April 28, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
THE CAR WHILE THE DAY BEFORE RAN FINE,BEGAN BY SLIPPING WHILE IN REVERSE. WOULD NOT WORK IN REVERSE SO I IMMEDIATELY RETURNED THE CAR TO DRIVE WHERE IT WOULD NOT GO SMOOTHLY INTO THAT GEAR EITHER. THE CAR WILL DRIVE IN SECOND BUT WITH NOT MUCH POWER. THIS IS ONE OF MANY INCIDENTS WITH THIS VEHICLE IN LESS THAN 3 YEARS HAVING ALSO REPLACING THE BRAKES THREE TIMES IN AS MANY YEARS, TWICE HAD TO REPLACE THE ROTORS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017222April 21, 2003
STEERING
WHILE DRIVING THE STEERING BECAME DIFFICULT WHICH RESULTED IN LOSS OF CONTROL OF THE VEHICLE AND THE VEHICLE ROLLED OVER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer