Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10065109March 17, 2004
ENGINE AND ENGINE COOLING
COOLANT LEAKED INTO THE OIL. *PH THE CONSUMER WAS TOLD THE INTAKE MANIFOLD FAILED WHICH CAUSED THE COOLANT TO LEAK. THE ENTIRE ENGINE HAD TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062128March 14, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
*NOTE* PROBLEMS AROSE WHEN VEHICLE WAS BOUGHT* VEHICLE BUCKS WHILE IN OD. ALSO VEHICLE MAKES A TICKING/HISSING NOISE. DEALER CANNOT LOCATE NOISE. OD LIGHT FLASHES. REAR RIGHT PASSENGER DOOR IS HARD TO OPEN FROM INSIDE, CONSUMER MUST PULL LATCH TO EXTREME POINT TO OPEN, ALSO WHEN OPEN, AFTER CLOSED DOME AND DOOR AJAR LIGHTS STAY ON. FORD REFUSES TO FIX. LIGHTER WHILE IN USE WAS PUSHED THROUGH DASH, UNIT AND ALL. PLASTICS MELTED. VEHICLE ALSO GETS 7 MPG HIGHWAY, BUT IS SUPPOSED TO GET 14. EFI CLEANED, HIGHER GRADE FUEL USED, ECT. AND STLL GETS BAD MILEAGE. - UPDATE- TRANSMISSION BUCKING CAUSED VEHICLE TO HIT PARKED CAR BEHIND VEHICLE WHEN ACCELARATOR STUCK. SHOULDER DISLOCATED. REAR ENTERTAINMENT HEADPHONE JACK 1 BROKEN WHEN BOUGHT, DEALER REFUSES TO REPLACE. ON OCCASION WHILE TURN SIGNALS ARE IN USE, SMOKE OMITTS FROM HAZARD SWITCH ON STEERING CONSOLE. VEHICLE'S REAR WIPER ARM SNAPPED IN HALF WHILE IN USE. IF THIS IS THE BEST FORD CAN BUILD, HENRY FORD MUST BE SPINNING IN HIS GRAVE! *PR. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10063049March 11, 2004
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
CONSUMER STATED THAT WHILE DRIVING SMOKE CAME FROM THE STEERING WHEEL. BUT THERE WAS NO FIRE. SHE STATES THAT SOME TIMES YOU CAN SMELL IT BURNING, BUT NEVER SEE FIRE. ALSO, CONSUMER COMPLAINED THAT VEHICLE STALLED WHEN SHE STEPPED ON THE ACCELERATOR. VEHICLE HESITATED BEFORE MOVING, THEN WHEN IT MOVED, ONE COULD SMELL GAS. CONSUMER DID NOT TAKE VEHICLE TO REPAIR SHOP FOR CHECKING ON THESE PROBLEMS BECAUSE SHE WAS THE SECOND OWNER . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057762March 11, 2004
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
THE CONSUMER STATED THAT WHEN HE GOT INTO VEHICLE AND TURNED WINDSHIELD WIPERS ON, THEY DID NOT WORK AND MANAGED TO GET THE VEHICLE TO A DEALER. THE DEALER DETERMINED THAT THE GENERIC ELECTRONIC MODULE (GEM) MALFUNCTIONED. THIS CAUSED WINDSHIELD WIPERS/ REAR DEFROSTER/REAR LIGHTING/4-WHEEL DRIVE/ INTERIOR LIGHTING, AND POWER WINDOWS TO MALFUNCTION. RECALL 00V072000 WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057880March 11, 2004
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
THE VEHICLE DIDN'T COME EQUIPPED WITH AN EXTENDED HEAD REST FOR THE DRIVER/PASSENGER SIDE SEATS. THIS CAUSED THE OCCUPANTS HEADS TO FLING BACKWARDS WITH FORCE WHEN VEHICLE WAS REAR ENDED. BOTH OCCUPANTS IN THE FRONT SEATS SUSTAINED SEVERE SORE NECKS, AND HEADACHES. *AK *SC
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10060553March 5, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE BALL JOINTS ON MY 2000 FORD EXPLORER NEED TO REPLACED AFTER ONLY 42,000 MILES. IT IS MY UNDERSTANDING BALL JOINTS SHOULD LAST A MINIMUM OF 100-150,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055307February 24, 2004
ELECTRICAL SYSTEM
THE WINDSHIELD WIPERS, POWER WINDOWS, DOME LIGHTS, AND WARNING INDICATORS STOPPED OPERATING DUE TO A MALFUNCTION IN THE GENERIC ELECTRONIC MODULE. *NM THE DEALERSHIP WAS HELPFUL BUT WAS UNABLE TO OBTAIN THE PARTS FOR ABOUT A WEEK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059184February 17, 2004
TIRES:TREAD/BELT
WHILE VEHICLE WAS BEING SERVICED TECHNICIAN DETERMINED ALL FOUR TIRES TREAD BROKE. COOPER TIRE, P255/70R16. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058274February 16, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 2000 EXPLORER 4WD AND LOWER BALL JOINT ON THE DRIVERS SIDE IS SQUEELING REALY BAD. I WAS TOLD TO REPLACE FOR $400.00. THIS IS JUST ANOTHER PROBLEM I'VE HAD WITH THIS SUV. THE TRANSMISSION HAD A BAD VALVE BODY GASKET ANOTHER $300.00. IT'S ONLY GOT 39000 MILES. WHAT ELSE CAN GO WRONG...SORRY THAT'S A BAD QUESTION. NEEDLESS TO SAY I'LL BE SELLING THIS ONE SOON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058301February 16, 2004
WHEELS, TIRES:TREAD/BELT, TIRES
2000 FORD EXPLORER XLT,4DR, 4X2, 112" WHEEL BASE, 4.0L SOHC V6 ENGINE, 5 SPEED AUTOMATIC O/D TRANSMISSION, VIN 1FMZU63E7YXXXXXXX; P235/75R15 105S DUNLOP ROVER AT OWL TIRES.*AK, *GEM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10056275February 1, 2004
POWER TRAIN
I HAVE A 2000 EXPLORER WITH THE SOHV V6. ABOUT TWO YEARS AGO WHILE ON VACATION WE HAD A PROBLEMS STARTING THE TRUCK. I FOUND THAT IF I FULLY DEPRESSED THE ACCELERATOR THE TRUCK WOULD START BUT WOULD STALL RIGHT AFTER. IF I HELD THE GAS DOWN A LITTLE AFTER STARTING, THE TRUCK WOULD RUN BUT STALL IF I LET OFF THE GAS PEDAL FULLY. THIS PROBLEM HAS PLAGUED US FOR 2 YEARS AND THE DEALER HAS LOOKED AT IT SEVERAL TIMES BUT FOUND NOTHING. I WAS FINALLY ABLE TO FIX THE PROBLEM MYSELF AFTER DOING SOME RESEARCH ON A FORD TRUCK OWNER WEB SITE. THE PROBLEM WAS A FAULTY IAC VALVE. I KNOW THIS FOR SURE BECAUSE THE TRUCK REPEATED THE PROBLEM AND WOULDN'T IDLE UNTIL I REPLACED THIS VALVE. AFTER THAT THE TRUCK STARTED RIGHT UP. I WENT BACK TO THE DEALER AND REPORTED THE RESULTS. THEY CLAIMED THEY CAN'T REIMBURSE ME FOR THAT PART COST (~ $80) BECAUSE THEY NEVER COULD GET AN ERROR CODE FROM THE DIAGNOSTICS THEY RAN. IF THEY REFUNDED MY COST, FORD WOULD CHARGE THE DEALERSHIP FOR THE PART (FORD'S POLICY ACCORDING TO THE DEALERSHIP). MY ISSUE IS WHEN I BOUGHT THE PART, THE PERSON BEHIND THE COUNTER SAID THEY STOCK AT LEAST 6 OF THESE DEVICES BECAUSE THEY GO THROUGH THEM LIKE WATER. IF THAT'S THE CASE, MY DEALERSHIP SHOULD HAVE REPLACED OURS TO START WITH AND MY REPAIR WOULD HAVE BEEN COVERED UNDER THE WARRANTY AND WE WOULD HAVE HAD TWO YEARS OF WORRY-FREE OWNERSHIP. FORD SHOULD STEP UP AND ACCEPT RESPONSIBILITY FOR A PROBLEMATIC PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057200January 30, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHENEVER VEHICLE WAS AT A STOP LIGHT OR SIGN IT IDLED AND STALLED. AFTER STALLING VEHICLE COULD BE RESTARTED IMMEDIATELY. ALSO, FUEL PUMP WAS NOT PUMPING FUEL PROPERLY, AND WAS REPLACED BY THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056200January 30, 2004
AIR BAGS
2000 FORD EXPLORER. AIR BAG DIAGNOSTIC LIGHT KEEPS COMING ON, EVEN THOUGH IT HAS BEEN TO THE FORD DEALER 4 TIMES IN THE PAST 12 MONTHS. THE LIGHT FLASHES 3 TIMES AND THEN 7 TIMES AND THEN STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055812January 26, 2004
TIRES
WHILE DRIVING 60 MPH THE REAR PASSENGER SIDE TIRE DEFLATED. THE CONSUMER INSPECTED THE TIRE AND FOUND NO PUNCTURES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055733January 23, 2004
SUSPENSION:FRONT:WHEEL BEARING
THE FRONT WHEEL BEARING HAS CORRODED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055384January 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED PREMATURELY. TRANSMISSION WAS REPLACED THREE TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054262January 16, 2004
SERVICE BRAKES, HYDRAULIC
MY BRAKES FAILED AT A LOW RATE OF SPEED. I WAS DRIVING MY INFANT TO DAY CARE AT ABOUT 45 MILES AN HOUR. A CAR IN FRONT OF ME MADE A STOP SO I HIT MY BRAKES TO SLOW DOWN AND NOTHING HAPPENED. THE EXPLORER WOULD NOT SLOW DOWN. NO ABS LIGHT, ,NO LOSS OF PEDAL,NO VIBRATION,NOTHING. I PUMPED THE BRAKE PEDAL AND STILL NOTHING. I HAD TO GO INTO ONCOMING TRAFFIC AND MAKE A VERY SHARP TURN ONTO A SIDE RD TO AVOID HITTING THE CAR IN FRONT OF ME. BECAUSE OF THIS I ALMOST HIT AN ON COMING CAR. AFTER A FEW MINUTES THE BRAKE SEEMED FINE AGAIN. I HAVE HEARD OF PEOPLE HAVING THIS PROBLEM BEFORE AND TO MY KNOWLEDGE, NO CAUSE HAS YET BEEN FOUND. PLEASE LOOK INTO THIS. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071204January 15, 2004
VISIBILITY:WINDSHIELD, ENGINE AND ENGINE COOLING
THE FIRST TIME I HAD A PROBLEM IS WHEN MY CAR WOULDN?T START ON MY WAY TO WORK, AND THE CHECK ENGINE LIGHT CAME ON. IT WAS A FEW DAYS AFTER I GOTTEN IT. SO I TOOK IT IN AND THEY SAID THEY CHECKED THE ENGINE AND TURNED OFF THE LIGHT. THEY TOLD ME I SHOULD HAVE IT SERVICED. SO I DID. THE OTHER TIME I TOOK IT IN, IT HAD DIED ON ME WHILE DRIVING DOWN MY UNCLES APARTMENT HILL. THEY SAID THEY WERE GETTING SOME WEIRD CODES FROM THE COMPUTER OR SOMETHING. THEY SAID THEY WOULD GET ME AN APPOINTMENT WITH FORD. THEN THEY CALL LATER THAT DAY AND TELL ME THEY WILL BRING SOMEONE IN TO LOOK AT THE CAR WHO SPECIALIZES IN FORD MODELS. I NEEDED A CAR SO I HAD TO RENT A CAR WHILE THEY HAD MY CAR IN THE SHOP SO THAT I COULD TAKE MY SON TO THE SITTERS AND HAVE A WAY TO WORK. ONLY TO FIND OUT WHEN I GOT MY CAR BACK, THAT UNFORTUNATELY THEY DIDN?T HAVE THE TOOLS TO FIX THE PROBLEM SO THEY WILL BE SENDING MY CAR TO FORD. SO FAR ITS BEEN ABOUT A WEEK, THEY HAVE NOT CALLED ME WITH A CONFIRMED DATE ON WHEN I CAN TAKE MY CAR IN TO FIX. YESTERDAY, (NOV. 11) THE ENGINE WOULD LUG, ONCE IN A WHILE MY CAR WILL DIE OUT. WHEN I STARTED IT UP AGAIN ABOUT 5 MINUTES LATER, MY CHECK ENGINE LIGHT WOULDN?T GO OFF. I CALLED IT IN WHEN I GOT TO WORK. THEY TOLD ME THAT I COULD STILL DRIVE IT IF IT DOESN?T SEEM DIFFERENT FROM BEFORE. I AM STILL DRIVING IT, MOSTLY BECAUSE IF I TAKE IT IN, I WON?T HAVE ANY WAY TO WORK AND BACK HOME. THEY SAID THEY DON?T GIVE OUT LOANERS. I?VE BEEN TOLD THAT THE CAR HAS MULTIPLE PROBLEMS, AND MOST OF THEM DIFFERENT EVERY TIME I GO IN. ONE TIME IT WAS SOME KIND OF CODE STATING THAT IT THINKS IT?S A STOLEN CAR, NOW IT SOME KIND OF TIMER. THE FIRST TIME IT WAS CAUSE I NEEDED A SERVICE. IT SEEMS LIKE THE LONGER I DRIVE MY CAR THE WORSE IT?S GETTING. BUT REALLY I HAVE NO CHOICE. THEY WON?T GIVE ME A LOANER. I AM PAYING MAJOR BUCKS TO RENT A CAR SINCE I?M ONLY 19. IT COST ME $65 THE TIME I RENTED ONE CAUSE I WOULDN?T HAVE A WAY TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070359January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS, POWER TRAIN
1ST TRANSMISSION WAS FOUND TO HAVE BEEN SENT FROM FACTORY WITH NO 2ND GEAR, WHICH RESULTED IN 3RD GEAR BEING DESTROYED, THIS WAS AFTER 2 VISITS WITH COULD NOT VERIFY COMMENTS. SO AT 3807 MILES TRANSMISSION 2 WAS PUT IN, I WAS NEVER TOLD THIS WAS A REFURBISHED TRANSMISSION. OCT 30,2000 BACK IN FOR A CHIRPING SOUND WHILE IDLING.JAN 19,2001 BACK IN FOR OIL IN AIR FILTER, AND TRANSMISSION STICKING AT 20 MPH.SEATBELTS ALSO ON RECALL LIST.JAN 23,2001 BACK IN, STILL STICKING AT 20MPH. CAR FOUND TO BE STAYING IN 3RD GEAR, REPAIRS MADE WITH GASKET-TRANS V, MERCON R V AUT,GASKET ASY - TRA, PROCESSOR ASY, AND PATS KEY ALL BEING REPLACED. MAR 9,2001 2ND KEY SET WILL NOT START CAR, CAR REPROGRAMMED.7/19/01 CAR BACK IN SHOP, WHINES WHEN TURNING,SLOWING DOWN,ACCELERATING, COULD NOT VERIFY. HESITATE, THEN SURGES AT 50MPH,COULD NOT VERIFY, PASSENGER WINDOW WILL NOT ROLL DOWN, REPLACE SWITCH.RADIO LIGHTS SUDDENLY GO OFF, RADIO STAYS ON, REPLACE RADIO. 6/05/2003 CAR SEEMS TO LOSE POWER, STILL RUNNING BUT WONT DRIVE, 60MPH ON A FREEWAY!! CAR RETURNS TO NORMAL FOR A FEW MINS. THEN O/D TURNS OFF, AND LIGHT STARTS FLASHING ABOUT O/D TURNED OFF. GET TO DEALER- 4TH GEAR WRONG RATIO, NEEDS OVERHAUL OF TRANSMISSION,O/D BAND & CLUTCHES ARE DAMAGED. CRACKED UPPER INTAKE MANIFOLD, MANIFOLD & IAC VALVE NEED TO BE REPLACED.CAR IS NOW AT 59,700 MILES,WARRANTY EXPIRED, AND FORD AND DEALERSHIP SAY I HAVE TO PAY TO FIX TRANSMISSION WITH DOCUMENTED PROBLEMS, AND I FIND OUT IT WAS REFURBISED AT THAT! DEALER AND FORD WILL NOT STAND BEHIND VEHICLE BECAUSE IT HAS WORKED FOR 48,000 MILES, CALLS IN TO FORD REGIONAL MANAGER, AND COMPLAINTS BEING FILED ANY WHERE I CAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054225January 15, 2004
AIR BAGS
AIR BAGS INOPERABLE DUE TO HIGH RESISTANCE OR POOR CONNECTIONS IN THE SIDE AIR BAG (SAB) WIRING HARNESS CIRCUITS OR RESTRAINTS CONTROL MODULE. (FORD ARTICLE #03-24-1) MANUFACTURER MAKES A SERVICE KIT FOR REPAIR AT CUSTOMERS EXPENSE OF $800 INSTALLED. I GUESS AIR BAGS AREN'T THAT IMPORTANT. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer