Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10440172December 16, 2011
ENGINE AND ENGINE COOLING
RATTLING NOISE IN 4.0 LITER-SOHC 2003 FORD EXPLORER XLT. DEALER REPLACED REAR TENSIONER. NOISE REMAINED. DIAGNOSIS SAID ENGINE NOISE IS COMING FROM REAR CASSETTE AND POSSIBLY FRONT ONE. ENGINE WOULD HAVE TO BE REMOVED AND TAKEN APART TO REPLACE TIMING CHAIN CASSETTES FOR @ $4K. THE CAR ONLY HAS 53,070 MILES ON IT. ONLINE SEARCH VERIFIES AN OBVIOUS ISSUE PATTERN AND COMPLAINTS TO AN INFERIOR QUALITY CASSETTE MATERIAL REQUIRING LABOR INTENSIVE ENGINE REMOVAL REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438045December 2, 2011
ENGINE AND ENGINE COOLING
TOOK EXPLORER TO DEALERSHIP TO GET THE TRANSMISSION FLUID CHECKED AND GOT A CALL FROM THE DEALERSHIP THAT THE SPARK PLUG HAD BLOWN OUT OF THE ENGINE AND STRIPPED THE THREADS IN THE HEAD BUT NOT ON THE SPARK PLUG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438051December 2, 2011
ENGINE AND ENGINE COOLING
TIMING CHAIN BROKE, WITH NO WARNING, BENT ALL THE VALVES AND WASN'T EVEN DRIVING IT. HAD JUST STARTED THE CAR IN THE GARAGE AND BACKED OUT OF DRIVEWAY WITH CAR IDLING VERY ROUGH. PULLED BACK IN DRIVEWAY AND OIL WAS POURING OUT UNDERNEATH, DUE TO CHAIN HAD BUSTED THE VALVE COVER. WELL HAD TO PULL THE MOTOR, REPLACED GUIDES, CASSETTES, AND TENSIONERS, WITH 2000.00 JUST IN PARTS ALONE. HAD CAR BACK FROM MECHANIC NOT EVEN 3 WEEKS AND ENGINE STARTED KNOCKING AS IF A ROD WAS KNOCKING. WENT BACK TO MECHANIC AND TENSIONERS WERE THE CAUSE OF TIMING-CHAIN "CLANK". APPARENTLY THEY (FORD) DESIGNED THESE TENSIONERS WITH "PLASTIC" GUIDES WHICH SHRED OFF INTO THE HYDRAULIC TENSIONER PICK UP TUBE THEREFORE CLOGGING UP THE HOLE FOR OIL TO GET TO CHAIN AND WILL CONTINUE TO DO SO UNLESS YOU GET UPDATED TENSIONERS DIRECTLY FROM FORD AT 100.00 EACH. THERE ARE 3 TIMING CHAINS AND MULTIPLE TENSIONERS AS WELL, WHICH CONTINUE TO GO OUT AFTER 30,000 MILES AND NEED REPLACING, WHICH MOST CAN BE REPLACED WITH MOTOR IN BUT SOME CANT THEREFORE I HAVE HAD MOTOR OUT TWICE NOW, AT 2500.00 EACH TIME. THERE WAS AN ONP TO OWNERS BUT FORD WOULD ONLY COVER COST UP TO 100,000 MILES AND ONLY IF OWNERS COMPLAINED!! OTHERWISE THEY WOULD NOT FIX!!! WELL THIS IS A BAD DESIGN ON FORDS PART WITH PLASTIC TENSIONERS TO GUIDE YOUR TIMING CHAIN!!! NOW THEY HAVE UPDATED WITH A TOUGHER NYLON "PLASTIC". BUT HAVE NOT RECALLED THE OLD ONES SO UNLESS YOU ORDER DEALER PARTS YOU RECEIVE THE OLD PARTS WHICH ARE NO GOOD AND WILL END UP MAKING YOU SPEND MORE MONEY AND FOR THE LAST 12MONTHS, I HAVE HAD MY CAR 3 WEEKS DUE TO CANT AFFORD THE ENORMOUS REPAIR BILL, WHICH FORD KNEW ABOUT ALL ALONG, BUT FAILED TO RECALL PLASTIC PARTS UNLESS SOMEONE COMPLAINED. ACCORDING TO MY RESEARCH IT HAS BEEN AN ONGOING PROBLEM SINCE THE 1996-2006 YEAR MODEL EXPLORES WITH 4.0 SOHC V-6 MOTORS. SOMETHING DEFINITELY NEEDS TO BE DONE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438068December 2, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD EXPLORED. THE CONTACT STATED THAT THE REAR LIFT GATE GLASS SHIELD CRACKED AND SHATTERED. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR WAS IT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 166,079.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438091December 2, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION WOULD NOT SHIFT INTO GEAR AND FAILED. THE CHECK ENGINE AND THE BS WARNING LIGHTS WERE ILLUMINATED. THE CONTACT NOTIFIED A MECHANIC OF THE FAILURE AND WAS ADVISED THAT THE TRANSMISSION WOULD LIKELY NEED REPLACING.THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437913November 30, 2011
STRUCTURE:BODY:DOOR, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION
I WENT TO LEAVE FOR WORK ONE MORNING & I NOTICED THE REAR PANEL WAS CRACKED. IT WASN'T LIKE THAT THE NIGHT BEFORE, SO IT LITERALLY HAPPENED OVERNIGHT. MY MECHANIC SAID IT WAS COSMETIC & COMMON PROBLEM WITH THESE TRUCKS. I WAS TOLD THE WINDOW WOULD BE FINE, BUT THERE IS A CHANCE OF THE PANEL PIECE FALLING OFF. I HAVEN'T HAD IT FIXED YET DUE TO THE EXPENSE, BUT I AM AFRAID A PIECE MAY FALL OFF WHILE DRIVING WHICH COULD INJURE SOMEONE. TO ADD INSULT TO INJURY, A WEEK LATER, MY TRANSMISSION STARTED SLIPPING & THE O/D LIGHT WAS FLASHING. I HAD IT TOWED & SURE ENOUGH, IT HAD TO BE REBUILT. IT ALSO NEEDED A NEW HUB BEARING AND BOTH FRONT BALL JOINTS HAD TO BE REPLACED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434296November 5, 2011
AIR BAGS
I HAVE A 2003 FORD EXPLORER. I HAD STOPPED AND WAS WAITING FOR A MAIL CARRIER TO FINISH PUTTING MAIL IN A MAILBOX WHEN I WAS REAR-ENDED. THE OTHER DRIVER HIT ME AT HIGH SPEED. I WAS SUBSEQUENTLY PUSHED INTO THE MAIL CARRIERS VEHICLE---EVEN THOUGH HE TRIED UNSUCCESSFULLY TO GET OUT OF THE WAY. I DON'T BELIEVE I HIT THE MAIL CARRIER AT HIGH SPEED, BUT STILL IT DID CAUSE DAMAGE TO THE BACK BUMPER OF HIS VEHICLE AND LIGHT DAMAGE TO MY FRONT BUMPER. THE TRUCK THEN REAR-ENDED ME AGAIN DUE TO HIS SPEED AND INABILITY TO STOP. NEITHER AIR BAG IN THE FRONT OF MY VEHICLE DEPLOYED. MY VEHICLE WAS TOTALED DUE TO THE DAMAGE FROM THE REAR-END HIT. THE ONLY DOOR ON MY VEHICLE THAT OPENED CORRECTLY WAS THE FRONT PASSENGER DOOR. MY SEAT ON THE FRONT IS APPARENTLY BROKE AND LAYING FLAT. THE CARGO AREA WAS PUSHED INTO THE THIRD SEAT, THE THIRD SEAT INTO THE SECOND SEAT, ETC... I'M NOT SURE IF THE AIRBAGS SHOULD HAVE DEPLOYED OR NOT. BUT, IF THEY SHOULD HAVE THIS REALLY NEEDS TO BE LOOKED INTO. I BELIEVE MY INJURIES WOULD NOT HAVE BEEN AS SEVERE IF THE AIRBAGS HAD DEPLOYED. I HAVE WHAT I GUESS MAY BE CLASSIC WHIPLASH TYPE INJURIES. BACK PAIN, NECK PAIN, AND SHOULDER PAIN; AS WELL AS, MY ELBOW WAS HURT; AND BOTH WRIST FROM TRYING TO GRAB THE STEERING WHEEL TO PREVENT MYSELF FROM BEING THROWN INTO THE STEERING COLUMN OR WINDSHIELD DURING THE SECOND HIT FROM THE REAR. ANYTHING YOU CAN TELL ME THAT WILL HELP WITH THESE QUESTIONS? I AM BEING ASKED BY OTHER PEOPLE THAT KNOW ABOUT THE WRECK WHY THE AIRBAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10432871October 26, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A CRACK ON THE FRAME OF THE VEHICLE STARTING FROM THE BOTTOM OF THE REAR GLASS GOING DOWN TOWARD THE MANUFACTURER'S EMBLEM. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430738October 18, 2011
FUEL SYSTEM, GASOLINE
MY 2003 FORD EXPLORER WAS IN THE SHOP FOR A FUEL SMELL AND DIAGNOSED WITH A FUEL TANK LEAK AROUND THE FUEL FILLER HOSE AT THE GAS TANK. THERE IS VISIBLE CRACKING ON THE PLASTIC SURROUNDING THE BASE OF THE FILLER NECK AS IT ATTACHES TO THE FUEL TANK WITH CONSTANT FUEL SEEPAGE. I CALLED THE CUSTOMER RELATIONSHIP CENTER AT FORD MOTOR COMPANY WITH THE HOPE THAT THEY WOULD BE CONCERNED ABOUT THIS SERIOUS ISSUE AND WAS GIVEN A CASE NUMBER AND ASKED TO TAKE MY VEHICLE INTO MY LOCAL FORD DEALER'S SERVICE DEPARTMENT FOR AN INSPECTION TO VERIFY THE PROBLEM. I LEFT MY VEHICLE WITH THEM FOR AN ENTIRE DAY AND WAS TOLD AT THE END OF THE DAY THAT THERE WOULD BE NO ASSISTANCE AVAILABLE FROM FORD AND THEREFORE NO WORK OR INSPECTION WAS PERFORMED BY THE SERVICE DEPARTMENT. THIS IS A CRITICAL FORD MOTOR COMPANY ENGINEERING PROBLEM AND WOULD HOPE THEY WOULD TAKE A SERIOUS INTEREST IN RESOLVING SUCH A HAZARDOUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430225October 14, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THE REAR LIFTGATE GLASS BOLT BRACKETS DETACHED FROM THE HINGES, CAUSING THE GLASS TO DETACH. THERE WAS A RECALL ASSOCIATED WITH THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE: BODY: HATCHBACK/LIFTGATE: HINGE AND ATTACHMENTS) BUT THE VEHICLE WAS INELIGIBLE FOR THE RECALL REPAIR DUE TO THE BUILD DATE. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428031September 30, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS). AFTER THE REPAIRS WERE PERFORMED THE CONTACT ATTEMPTED TO OPEN THE LIFT GATE WHICH SEPARATED FROM THE STRUT AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HINGES. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426902September 23, 2011
STRUCTURE:BODY
MY 2003 FORD EXPLORER HAS A CRACKED REAR PANEL. THIS IS THE SECOND TIME IT HAS HAPPENED. THE FIRST TIME IT WAS COVERED BY WARRANTY AND FORD REPAIRED IT AT NO CHARGE. THIS TIME THEY WILL NOT. I WAS TOLD IT WILL COST APPROXIMATELY $300.00 AND IT WOULD HAPPEN AGAIN. THE CRACK DEVELOPS RIGHT IN THE MIDDLE OF THE PANEL UNDER THE REAR WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426961September 23, 2011
STRUCTURE:BODY
BODY MOUNTS PREMATURELY DETERIORATING AND CRUMBLING. BODY RIDES LOOSE ON FRAME, WHICH CAN IMPACT SAFETY OF THE VEHICLE AND HANDING IN AN ACCIDENT. ALL BODY MOUNTS FOR THE CAB OF THE VEHICLE HAVE FAILED AND FALL APART TO THE TOUCH. SINCE THIS VEHICLE IS A BODY ON FRAME DESIGN, FAILED BODY MOUNTS CANNOT KEEP THE CAB FIRMLY ATTACHED TO THE FRAME OF THE TRUCK. APPARENTLY THE RUBBER MATERIAL USED WAS DETECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425866September 17, 2011
STEERING, UNKNOWN OR OTHER
WHEN I WAS SWITCHING THE GEAR FROM REVERSE TO DRIVE AT A GAS STATION, THE SHIFTER LEVER WAS SNAPPED OFF. I CANNOT MOVE THE CAR ANY MORE, AND THE KEY GOT STUCK IN THE STEERING COLUMN. I FIND LOADS OF OTHERS HAVE SAME PROBLEM HAPPENED AND FORD IS NOT DOING ANYTHING ON THIS DANGEROUS/COULD BE FATAL PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425551September 15, 2011
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2003 FORD EXPLORER, RAN TO THE STORE LAST NIGHT TO BUY GROCERIES. LOADED THINGS INTO MY TRUCK, CLOSED THE DOOR AND THINGS WERE FINE. ARRIVED HOME TO REMOVE THE GROCERIES AND THERE WAS A 6 INCH LONG CRACK ON THE REAR HATCH OF MY TRUCK RIGHT BESIDE THE FORD LOGO AND REAR WINDSHIELD WIPER. I TAKE PRIDE IN MY VEHICLE AND KEEP IT CLEAN AND THE OUTSIDE BODY IS PERFECT; UNTIL THIS HAPPENED. I AM DISAPPOINTED THAT I CALLED FORD AND THERE IS NO RECALL IN REGARDS TO THIS, BUT THERE ARE HUNDREDS OF COMPLAINTS ONLINE ABOUT THE EXACT SAME ISSUE. I WANT FORD TO PAY FOR THE REPAIR OF THIS. I HAVE BEEN A LOYAL FORD CUSTOMER AND SO HAS BY FAMILY SINCE THE EARLY 1980S. I WILL PROBABLY NEVER PURCHASE ANOTHER FORD AS THIS IS JUST ANOTHER ISSUE THAT FORD WON'T ACKNOWLEDGE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425395September 14, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING 50 MPH, THE OVERDRIVE AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHO INSPECTED THE FAILURE AND INFORMED THE CONTACT THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 175,024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424685September 11, 2011
VEHICLE SPEED CONTROL
I WAS DRIVING AT 60 MPH AND APPROACHING A RED LIGHT 1/4 MILE AHEAD I RELEASED PRESSURE ON THE ACCELERATOR BUT THE CAR MAINTAINED 60 MPH AND WOULD NOT SLOW DOWN, I APPLIED THE FOOT BRAKES BUT REALIZED THIS WAS NOT THE ANSWER, IT FELT LIKE THE CRUISE CONTROL WAS NOT RELEASING HOWEVER THE CRUISE CONTROL NOT BEING USED, I PLACED THE CAR IN NEUTRAL AND BRAKED TO A STOP THE ENGINE WAS RACING. I TAPPED THE ACCELERATOR WITH MY FOOT AND THE ACCELERATOR PEDAL RETRACTED , THE ENGINE SLOWED,I CONTINUE MY TRIP AND AFTER DRIVING A FEW MILES FOUND THAT THE ACCELERATOR WAS STUCK AGAIN,I SELECTED NEUTRAL AND TAPPED THE ACCELERATOR,THE ENGINE WENT BACK TO IDLE.I PULLED OVER AND LOOKED AT THE ACCELERATOR CABLE WHERE IT CONNECTS TO THE ACCELERATOR TO MAKE SURE THE ACCELERATOR WAS NOT CAUGHT ON THE CARPET, I OPENED THE HOOD TO CHECK THE ACCELERATOR CABLE WHICH WAS HIDDEN UNDER A LARGE PLASTIC SHROUD (COVER), I REMOVED THE SHROUD IN AND IMMEDIATELY DISCOVERED THE PROBLEM. A SMALL CHEAP SNAP AND LOCK FASTENER IN THE END OF THE CRUISE CONTROL CABLE HAD BROKEN ALLOWING THE STIFF CRUISE CONTROL CABLE CONNECTOR TO SLIP FROM ITS CONNECTOR AND RESTRICT OR LOCK THE RETARDING MOVEMENT OF THE ACCELERATOR CABLE, THE THROTTLE CABLE DOES NOT RETRACT AND THE ENGINE IS STUCK AT A HIGH RPM AND A NOVICE DRIVER WOULD NOT KNOW WHAT TO DO AND WOULD PROBABLY PANIC AND EVENTUALLY THE BRAKES WOULD FADE AND THE DRIVER CRASH. WHEN THE REMEDY IS TO 1) SHIFT TO NEUTRAL AND 2) TAP AND RELEASE THE ACCELERATOR QUICKLY WHICH BECAUSE THE CRUISE CABLE IS NOT ATTACHED OR ANCHORED AT IT'S END QUICKLY FREES THE ACCELERATOR CABLE IN MY OPINION THIS CRUISE CONTROL CONNECTOR AND WEAK METAL SPRING TYPE PUSH IN FASTENER IS TOO WEAK AND SUFFERS FROM METAL FATIGUE OVER TIME. I AM JUST GLAD MY WIFE WAS NOT DRIVING ALONE WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424147September 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2003 FORD EXPLORER EDDIE BAUER EDITION. THE CONTACT WAS DRIVING 30 MPH WHEN THE OVERDRIVE WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME HARD TO SHIFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE IT WAS DIAGNOSED THAT THE OVERDRIVE BAND WAS FRACTURED AND POSSIBLY HAD CAUSED DAMAGE TO THE TORQUE CONVERTER. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,029 AND THE CURRENT MILEAGE WAS 64,846. UPDATED 11/22/11*LJ THE CONSUMER STATED THE SHIFTING WAS ERRATIC AT STEADY SPEEDS, THERE WAS A HARD BANG WHEN SHIFTING. THE PCM WAS REPROGRAMMED. THERE WAS A CLUNK NOISE WHEN COMING TO A STOP. THE DEALER REPLACED THE TRANSMISSION FLUID. THE OVERDRIVE LIGHT ILLUMINATED AND 95% OF THE TIME, THE VEHICLE WOULD NOT SHIFT OUT OF 1ST GEAR. UPDATED 03/12/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423782September 5, 2011
POWER TRAIN
WHILE ENTERING THE HIGHWAY, MY SUV WOULD NOT SHIFT INTO GEAR. THE FASTEST IT WOULD GO WAS 35MPH, THE TACHOMETER WAS PEGGED OUT, THE O/D LIGHT WAS FLASHING ON AND OFF AND TRANSMISSION WOULD NOT SHIFT INTO THE NEXT GEAR. ALMOST GOT HIT BY VEHICLES TRAVELING THE SPEED LIMIT WHICH IS 65MPH, BECAUSE THE TRANSMISSION WOULD NOT SHIFT PROPERLY FOR ME TO MERGE INTO TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423165September 3, 2011
POWER TRAIN
TRANSMISION FAILURE, REPLACED AT DEALERSHIP. NEW TRANSMISION FAILED WITHIN A WEEK, REPLACED AT DEALERSHIP ALSO REPLACED ALL HUB BEARINGS, EXCESSIVE NOISE. REAR END ALSO HAS EXCESSIVE NOISE. REAR BACK UP SENSOR FREQUENTLY TURNS OFF AND DOES NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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