Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10125450June 16, 2005
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
WHEN USING THE LEFT TURN SIGNAL, FLASHING PAUSES, THEN SMOKE DRIFTS UP FROM THE AREA OF THE EMERGENCY FLASHER SWITCH OPENING. WITH SO FEW COMPLAINTS, I ASSUME THE REMEDY IS TO ALLOW THE VEHICLE TO CATCH FIRE AND FILE SUIT AGAINST FORD. WOULD SEEM MORE REASONABLE FOR FORD TO INVESTIGATE AND RESOLVE THEIR QUALITY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124711May 25, 2005
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
2000 FORD EXPLORER MOTOR SKIPS AND RACES WHEN STARTED UP.***NO ANSWER REQUIRED***. *MR THE VEHICLE RAN ROUGH AND THE GAS MILEAGE WAS POOR. THE VEHICLE WAS TAKEN TOT HE DEALER. THE DEALER CLEANED THE MANIFOLD BUT THIS DID NOT RECTIFY THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO AND INDEPENDENT MECHANIC WHO RAN A DIAGNOSTIC TEST. THE TEST CONCLUDED THAT THE FUEL PRESSURE REGULATOR NEEDED TO BE REPLACED AND THE MANIFOLD NEEDED TO BE REMOVED AND CLEANED. IT APPEARED THAT THE DEALER NEVER CLEANED THE MANIFOLD AS THEY STATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117533May 13, 2005
VEHICLE SPEED CONTROL
WHEN COMING TO A STOP, THE VEHICLE ACCELERATED INTO A POLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10120814May 12, 2005
SEATS:FRONT ASSEMBLY:POWER ADJUST
LEFT FRONT DRIVER'S SIDE SEAT BRACKET WELD BROKE FREE AND CAUSED ME TO LEAN FORWARD UNEXPETEDLY WHILE MAKING A TURN. I HAD COMPLAINED ABOUT SOMETHING FEELING LOOSE DURING THE RECALL OF THE SEAT LEANBACK FASTENER(RECAL #03S04 A99).THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG BUT THEY COULD REPLACE THE ENTIRE SEAT TRACK AT MY EXPENSE. THIS WAS ON 10-9-03. I BELIEVE THE WELD HAD BROKEN FREE AT THE TIMES WHEN THE SEAT LEANBACK FASTENERS BROKE BUT DIDN'T COMPLETELY SLIP OFF THE BRACKET. OVER TIME AND USE THE BRACKET LOOSENED UP ENOUGH TO POP OFF THE SEAT BRACKET DRIVE ROD. I TOOK THE VEHICLE TO SUNSET FORD AND THE SERVICE TECH AND SERVICE MGR DIDN'T EVEN LOOK AT THE PROBLEM. THEY JUST SAID IT'S TOO OLD AND HAS 83,000 MILES ON THE VEHICLE. I FIND IT SAD THAT THEY DIDN'T EVEN LOOK AT THE PROBLEM OR WHAT MIGHT HAVE LED UP TO OR CAUSED IT. THE AUTO BODY REPAIR SHOP I TOOK IT TO FOR REPAIRS SAID FORD EXPLORERS AND EXPEDITIONS ALL HAVE THIS PROBLEM. I DON'T KNOW THIS TO BE TRUE, BUT I THOUGHT SOMEONE SHOULD MAKE OTHERS AWARE OF THIS IF IT IS. THE AUTO BODY SHOP SPOT-WELDED THE BRACKET BACK IN PLACE FOR $74.10. I ALSO CALLED FORD'S !-800 # BUT THEY ALSO DENIED MY COMPLAINT BECAUSE OF THE MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120190May 7, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
OUR 2000 FORD EXPLORER WAS SITTING IN THE DRIVE WAY FOR AT LEAST 3 HOURS AND AROUND 10:30PM (CENTRAL), OUR NEIGHBOR CAME KNOCKING AT OUR DOOR AND TOLD US THAT OUR EXPLORER WAS ON FIRE. I AM NOW WITH OUT A VEHICLE TO GO TO WORK AND THE INSURANCE DID NOT PAY OFF ALL OF THE VEHICLE. I NOW HAVE TO SACRAFICE TO PAY FOR SOMETHING I DO NOT HAVE AND SAVE FOR ANOTHER VEHICLE AT THE SAME TIME.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10117422May 6, 2005
EXTERIOR LIGHTING:TURN SIGNAL
THE LEFT TURN SIGNAL LIGHT IN THE INTERIOR OF THE DASHBOARD REMAINED ON AND CAUSED SMOKE TO COME OUT OF THE STEERING COLUMN. THIS COULD BE DANGEROUS BECAUSE THERE COULD BE AN ELECTRICAL SHORT WHICH WOULD RESULT IN A FIRE.*AK THE CONSUMER PLACED THE VEHICLE IN PARK TO RELEASE THE TURN SIGNAL AND STOP ELECTRICAL SMOKE. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119971May 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT FLASHING, TRANSMISSION SLIPPING AT SPEEDS OVER 40 MPH. VEHICLE ONLY HAS 63K MILES. TRANSMISSION REPLACED, MECHANIC STATES KNOWN PROBLEM WITH THIS TRANSMISSION IN THIS 2000 FORD EXPLORER XLT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119508May 3, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
EXPLORER 4/4 EDDIE BAUER. EASTER DRIVING DOWN HIGHWAY SMOKE CAME FROM FRONT OF VEHICLE. DEALER ADVISED THAT GEARS HAD BURNED OUT AND REPAIRED. TRANSMISSION WENT OUT AGAIN AND WAS REBUILT. FLUID WAS THROWN OUT ON TO THE HIGHWAY. ON THIRD FAILURE TRANSMISSION WAS REPLACED. ON SATURDAY THIS WEEK TRANSMISSION WENT OUT AGAIN PUNTA GORED FLORIDA AND IS CURRENTLY AT THE DEALER FOR REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115718April 28, 2005
VEHICLE SPEED CONTROL:CABLES
WHILE RELEASING THE ACCELERATOR PEDAL THE VEHICLE ACCELERATED UNCONTROLLABLY. THE DRIVER NOTICED THAT THE ACCELERATOR PEDAL WAS STUCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND THE MECHANIC DETERMINED THAT THE ACCELERATOR CABLE NEEDED TO BE LUBRICATED. *AK WHILE ACCELERATING, THE FIRST 1 INCH OF THE GAS PEDAL WOULD BIND RESULTING IN FAST ACCELERATION, WHEN THE BINDING STOPPED, NORMAL ACCELERATION WOULD TAKE PLACE. THE CABLE UNDERNEATH THE DASHBOARD WAS LOOSE FROM ATTACHING PARTS. DIRT BUILD UP WAS IN THE CABLE ALONG WITH A LACK OF LUBRICATION. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105391April 26, 2005
TIRES
WHILE DRIVING 70 MPH, THE CONSUMER WAS FORCED OFF THE ROAD. THE DRIVER REGAINED CONTROL WHILE ON THE GRASS SIDING UNTIL THE LEFT FRONT TIRE DETACHED FROM THE TRUCK. THIS CAUSED THE TRUCK TO ROLL OVER 4 TIMES. PLEASE IDENTIFY IF AIR BAGS DEPLOYED AND IF SEAT BELTS PERFORMED AS DESIGNED. *JB THE DRIVERS SIDE FRONT TIRE MOVED FROM THE RIM SUDDENLY CAUSING AN ACCIDENT (TIRE INFORMATION NOT GIVEN). *BF *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10116927April 14, 2005
EXTERIOR LIGHTING:TURN SIGNAL, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
WHEN TURNING ON THE LEFT TURN SIGNAL, IT OCCASIONALLY FAILS TO WORK PROPERLY AND SMOKE ARISES FROM THE STEERING WHEEL/HAZARD LIGHTS BUTTON. I TOOK IT TO FORD TO HAVE THE PROBLEM CORRECTED, BUT THEY WERE ESTIMATING A FEW HUNDRED DOLLARS IN CHARGES, AND CONSIDERED IT TO BE NORMAL WEAR AND TEAR ON THE VEHICLE. AFTER REVIEWING A NUMBER OF SIMILAR COMPLAINS ON THE MYCARSTATS.COM WEBSITE, I DON'T BELIEVE THIS SHOULD BE CONSIDERED NORMAL WEAR AND TEAR. IT IS OBVIOUSLY A MANUFACTURER'S DEFECT THAT SHOULD BE CORRECTED AT NO COST TO THE OWNER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116228April 1, 2005
SEAT BELTS:FRONT, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG HAS A DEFECT-NEEDS AIR BAG HARNESS KIT. THE SEAT BELT LIGHT COMES ON & STAYS ON . THIS IS HOW I FOUND OUT THAT THERE IS A PROBLEM. THE FORD GARAGE SAYS T ISN'T COVERED UNDER MY EXTENDED WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116152March 31, 2005
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MY 2000 FORD EXPLORER WILL NOT START ON AN INCLINE. WE'VE REPLACED THE FUEL PUMP AND NOW THE FORD DEALERSHIP TELLS ME THAT THE GAS TANK IS CORRODED, THE BAFFLES ARE BROKEN AND THE AIR INTAKE VALVE IS DEFECTIVE. THIS CAR IS ONLY 5 YEARS OLD. I HAVE HAD OTHER CARS FOR 10-15 YEARS AND HAVE NOT HAD A CORROSION PROBLEM WITHIN THE FUEL TANK. I BELIEVE THIS IS CAUSED BY A DEFECTIVE FUEL TANK...HOW CAN I PURSUE THIS MATTER. THE DEALER WANTS $1600 TO FIX THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116076March 30, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
HELLO, WHILE RECENTLY REPLACING THE DISC BRAKE PADS ON THE REAR OF OUR 2000 FORD EXPLORER 4DR XLT 4WD (APROX 50K MILES), I NOTICED SEVERE CHAFFING IN MULTIPLE SPOTS OF THE EMERGENCY BRAKE CABLES JUST AFT OF WHERE THEY SPLIT FROM ONE CABLE INTO TWO ARMORED CABLES (LEFT REAR WHEEL WELL AREA). THEY CROSS OVER EACH OTHER AND DUE TO OBVIOUS VERTICAL SUSPENSION TRAVEL THEY WERE CHAFFING AGAINST EACH OTHER AND IT APPEARED ONE WAS ALSO CHAFFING AGAINST THE FRAME SOMEWHAT (THE LATTER I'M GUESSING OCCURS ONLY WHEN CARRYING A HEAVY LOAD). THE CHAFFING WAS SO BAD THAT IT HAD RUBBED ALL THE WAY THROUGH TO THE ACTUAL LEFT CABLE (APROX 50% OF THE CABLE DIAMETER)ALLOWING WATER ETC... KICKED UP BY THE WHEEL TO PENETRATE AND SEVERELY CORRODE THE CABLE. SOON AFTER I HAD REMOVED THE WHEEL, THE CABLE SNAPPED IN TWO DUE TO THE SUSPENSION BEING UNLOADED AND THE SEVERE CORROSION OF THE CABLE. I AM CURIOUS IF THERE IS ALREADY A RECALL ON THIS OR IF YOU HAVE HAD OTHER REPORTS OF THE SAME PROBLEM ON OTHER EXPLORERS. UNLESS MY VEHICLE IS MISSING CLAMPS ETC... THIS APPEARS TO BE A BAD DESIGN TO HAVE THE TWO CABLES TOUCHING THE WAY THEY DO. I HAVE TAKEN MULTIPLE DIGITAL PICTURES WITH THE SUSPENSION UNLOADED AND WITH THE VEHICLE BACK ON THE GROUND AND WOULD BE HAPPY TO SEND THEM TO YOU. THIS IS VERY CONCERNING TO ME BECAUSE IF THE E-BRAKE WERE TO BE USED AT A DECENT RATE OF SPEED, ONE WHEEL BRAKING ACTION COULD OBVIUOSLY CAUSE A LOSS OF CONTROL OF THE VEHICLE, NOT TO MENTION THE VEHICLE ROLLING DOWN THE DRIVEWAY DUE TO LOSS OF PARKING BRAKE ACTION. THE PARTS (CABLES) ARE AVAILAIBE AS THEY ARE STILL INSTALLED ON THE VEHICLE AT THIS TIME. PLEASE CONTACT ME WITH ANY INFO YOU HAVE. THANKS,*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116021March 29, 2005
ENGINE AND ENGINE COOLING
ON 20 MAR 2005 WHILE DRIVING MY 2000 FORD EXPLORER THE CHECK ENGINE LIGHT CAME ON. I PULLED TO THE SIDE TO CHECK THE PROBLEMS, EVERYTHING SEEMED NORMAL EXCEPT IT WAS IDLING ROUGH. I CALLED THE DEALER THE NEXT DAY TO BRING IT IN. I BROUGHT IT TO THE FORD DEALER ON 21 MAR 2005. I WAS TOLD THAT AFTERNOON, THAT IT WAS THE CYLINDER HEAD GASKET. I CALLED THE DEALER ON 22 MAR TO CHECK AND SEE WHEN I COULD PICK IT UP AND WAS TOLD THAT IT WOULD NOT BE READY BECAUSE THEY FOUND THE CYLINDER HEAD HAD A CRACK. I CALLED ON 23 MAR TO CHECK AND WAS TOLD BOTH CYLINDER HEADS WERE CRACKED AND THERE IS A POSSIBILITY THAT THE ENGINE MAY HAVE TO BE REPLACED. I WAS ALSO TOLD THAT THEY WERE WAITING FOR AN ADJUSTER FROM FORD TO MAKE A DETERMINATION TO SEE IF THE ENGINE NEEDS TO BE REPLACED OR JUST THE CYLINDER HEADS. IT IS NOW THE AFTERNOON OF 29 MAR AND I WAS TOLD BY THE DEALER THAT THE CYLINDER HEADS ARE ON BACK ORDER AND THEY DO NOT KNOW WHEN MY CAR WILL BE READY. I CALLED FORD (800-392-3673) AND BASICALLY WAS TOLD SORRY NOTHING WE CAN DO THE CYLINDER HEADS ARE ON "NATIONAL BACK ORDER". IF THAT IS TRUE, THERE IS A GREAT DEMAND FOR FORD 4 LITER ENGINE CYLINDER HEADS. IIS THAT A RESULT OF A DEFECT WITH THE ENGINE OR THE CYLINDER HEADS. HAS ANYONE LOOKED INTO THIS? ALSO, DO NOT WHAT CAN BE DONE TO GET FORD MOVING ON MY PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117069March 29, 2005
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WHILE HAVING A REGULAR INSPECTION CONSUMER WAS TOLD THAT VEHICLE HAD THE SAME PROBLEM AS STATED IN NHTSA' RECALL 00V072000 CONCERNING ELECTRICAL SYSTEM:FUSES AND CIRCUIT BREAKERS. WHEN CONTACTING MANUFACTURER CONSUMER WAS EXPLAINED THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115940March 28, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
ON EASTER SUNDAY MARCH 27 2005, MY FAMILY (3 YOUNG BOYS AND MY WIFE) LEFT MY MOMS HOUSE AT ABOUT 10:20 AM TO HEAD TO CHURCH, MY WIFE WAS DRIVING, AND AS WE GOT OUT ONTO THE MAIN HIGHWAY ROAD ROUTE 360 HULL ST. MY WIFE SET ON THE CRUISE CONTROL AND ABOUT 60. SPEED LIMIT IS 55 AFTER ABOUT 20 SECONDS SHE NEEDED TO TAKE OFF THE CRUISE DUE TO ANOTHER CAR UPCOMING, WHEN SHE WENT TO GET OFF THE CRUISE IT WOULD NOT COME OUT OF CRUISE CONTROL AND THE SPEED WENT BACK UP TO LIKE 80...AT THIS POINT MY WIFE AND I TRIED TO PRESS ON BRAKES, AND PRESS THE OFF BUTTONS, AND NOTHING.... WE COULD NOT STOP!!!! I FINALLY TOLD MY WIFE TO PUT BOTH OFF HER FEET AS HARD AS THEY COULD ON THE BRAKES.... THE CAR FINALLY GOT DOWN TO ABOUT 30 AND WE GOT OVER ON THE SHOULDER, AND I QUICKLY JERKED IT INTO NEUTRAL, AND WE STOPPED....AS I GOT OUT, THE FREAKIN TIRES WERE ON FIRE!!!!! SERIOUSLY FLAMES WERE COMING OUT OF THE BRAKES AND TIRES....OH DID I MENTION WE HAD 3 YOUNG CHILDREN IN THE VEHICLE..... COME TO FIND OUT THE CRUISE SWITCH GOT STUCK....THANK THE GOOD LORD JESUS WE WERE ON A STRETCH OF ROAD WITH NO STOP LIGHTS OR HEAVY TRAFFIC.... 2000 FORD EXPLORER SPORT FORD SUCKS!!!! COULD HAVE KILLED MYSELF AND MY WHOLE FAMILY. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10111056March 28, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CAR WAS PARKED WHEN IT CAUGHT ON FIRE IN THE PARKING LOT. THE INCIDENT WAS REPORTED BY METRO RAIL SECURITY, STATING THAT SMOKE WAS COMING FROM UNDER THE HOOD BEFORE THE FIRE STARTED. POLICE REPORT WAS ISSUED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT.*AK *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10115785March 24, 2005
ELECTRICAL SYSTEM
VEHICLE CAUGHT ON FIRE WHILE IDLING IN THE DRIVEWAY FOR 20 MINUTES. THE LOCAL VOLUNTEER FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THE INSURANCE COMPANY HAD THE VEHICLE TOWED AND INSPECTED. THE CAUSE OF THE FIRE WAS DETERMINED TO BE ELECTRICAL. DEALER AND MANUFACTURER WERE NOTIFIED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10114667March 24, 2005
UNKNOWN OR OTHER
MY WIFE WAS DRIVING OUR 2000 FORD EXPLORER TO WORK WHEN SMOKE STARTED COMING OUT OF THE STEERING COLUMN. IT COST $212.57 TO GET REPAIRED AT THE FORD DEALERSHIP (VICTORY FORD). DEALERSHIP CALLED IT A "MULTI FUNCTION SWITCH".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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