Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10143724November 27, 2005
AIR BAGS:FRONTAL
I SUSTAINED FACIAL INJURIES AS A RESULT OF THE DEPLOYMENT OF THE AIRBAGS ON A 2001 FORD SPORT TRAC. IT IS MY BELIEF THAT THE AIR BAGS DEPLOYED FOR NO APPARENT REASON. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10143060November 17, 2005
UNKNOWN OR OTHER
PAINT STARTING CRACKING ON ROOF AND HOOD OF TRUCK. NOW THE PAINT IS STARTING TO CHIP ON THE ROOF OF THE TRUCK. TRUCK WAS WAXED OFTEN AND TAKEN CARE OF. NOTHING HAS BEEN DONE TO FIX THIS PROBELM YET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139232October 10, 2005
VEHICLE SPEED CONTROL
2001 EXPLORER SPORT CUT OFF FOUR TIMES AFTER I STARTED IT. AFTER GETTING IT TO START, THE VEHICLE WOULDN'T ACCELERATE ANY FASTER THAN 20 MPH, THEN IT WOULD SLOW DOWN TO ALMOST A COMPLETE STOP (IN TRAFFIC!). THE ACCELERATOR WAS EXTREMELY RESISTANT TO THE TOUCH. I TOOK IT TO CAPITAL FORD IN RALEIGH, NC AND INFORMED THEM I THOUGHT IT WAS THE CRUISE CONTROL CABLE (DETERMINED THIS FROM RESEARCH). I WAS TOLD IT WAS THE IDLE AIR CONTROL VALVE AND THERE WAS NOTHING WRONG WITH THE CRUISE CONTROL. FOUR DAYS WENT BY AND THE CRUISE CONTROL STOPPED WORKING ALTOGETHER. I TOOK THE VEHICLE BACK TO CAPITAL FORD TO BE TOLD IT WAS THE CRUISE CONTROL CABLE. I INFORMED THEM THIS WAS AN ON-GOING ISSUE WITH THIS MAKE/MODEL AND THE 2001 EXPLORER SPORT HAD BEEN RECALLED TO HAVE THIS PART FIXED. THE STAFF AT CAPITAL FORD SAID FORD HAD NOT ANNOUNCED A RECALL AND THAT THE INFORMATION I GATHERED WAS JUST A "SITE'S" OPINION. I NEED TO KNOW IF, IN FACT, THIS PART HAS BEEN RECALLED AND IF I HAVE A CLAIM AGAINST FORD TO HAVE IT REPAIRED/REPLACED AT THEIR COST. THANK YOU FOR YOUR HELP IN THIS MATTER. IT HAS BEEN VERY FRUSTRATING DEALING WITH CAPITAL FORD ON THIS ISSUE. I'VE SPENT $689.70 ONLY TO BE TOLD I'LL NOW HAVE TO SPEND ANOTHER $100 (+) TO FIX WHAT I TOOK THE VEHICLE IN FOR TO REPAIR IN THE FIRST PLACE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131286October 7, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
2001 FORD EXPLORER SPORT CAUGHT ON FIRE WHILE PARKED.*MR THE VEHICLE CAUGHT ON FIRE AFTER IT HAD BEEN SITTING FOR ABOUT TEN HOURS. *NM THE CONSUMER BELIEVED THE FIRE WAS THE RESULT OF A FAULTY CRUISE CONTROL DEACTIVATION SWITCH. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10136741September 16, 2005
SEATS:FRONT ASSEMBLY:RECLINER
JOHN KILLEN WAS DRIVING HIS 2001 FORD EXPLORER SPORT TRUCK, WHEN THE DRIVER'S SEAT COMPLETELY RECLINED. APPARENTLY THE SEAT HAD BROKEN. THE BOLT CONNECTING THE TOP PORTION OF THE "HIGH-BACK" SEAT TO THE ASSEMBLY RECLINER HAD SPLIT IN HALF. THE SEAT CAN NOT BE PUT BACK INTO THE UPRIGHT POSITION WITHOUT HAVING TO BE PROPPED UP. JOHN HAD TALKED TO A NEIGHBOR ABOUT THE PROBLEM, THE NEIGHBOR STATED THAT THERE HAD BEEN A RECALL. UPON FURTHER INVESTIGATION, THERE WAS THE RECALL ON THE INTERNET. JOHN HAD CALLED FORD TO INQUIRE THE RECALL, AND TO STATE THAT THE SEAT IN HIS TRUCK HAD BROKEN. THE CUSTOMER SERVICE REP. STATED THAT THERE WAS NO RECALL. JOHN CALLED A SECOND TIME AND A DIFFERENT CUSTOMER REP STATED THAT HIS TRUCK HAD ALREADY BEEN FIXED. JOHN CALLED A THIRD TIME AND THE CUSTOMER REP STATED THAT HIS TRUCK WAS NOT INCLUDED IN THE RECALL- EVEN THOUGH THE PART THAT BROKE IN JOHN'S DRIVER SEAT WAS THE SAME PART DESCRIBED IN THE RECALL. NOW FORD WANTS JOHN TO PAY FOR THE REPAIR ON THE DEFECTED PART.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136046September 9, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING
CRUISE CONTROL INDICATOR LIGHT SWITCH DOES NOT COME ON - STEERING WHEEL IS VERY HOT TO THE TOUCH - AND THERE IS THE SMELL OF BURNING PLASTIC. SINCE DECEMBER 2003 ALL INDICATOR LIGHTS ARE OUT ON STEERING COLUMN (I TOOK MY TRUCK TO THE FORD SERVICE CENTER AND WAS TOLD IT PROBABLY NEED A FUSE - I CHECKED THE FUSE IT SEEMS TO BE O.K. IS THERE A RECALL ON CRUISE CONTROL ON THE 2001 - FORD SPORT TRAC? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134697August 30, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
DT: THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT STATED CRUISE CONTROL WAS NOT WORKING PROPERLY. SHE HAD THE CRUISE CONTROL SET AT 35 MPH WHILE GOING UP A HILL, BUT WAS PULLED OVER BY THE POLICE, AND THEY STATED SHE WAS GOING APPROXIMATELY 65 MPH. THE CONSUMER SHOWED THE POLICE THAT THIS WAS WHAT ACTUALLY HAPPENED. THIS HAPPENED 7 TIMES IN THE LAST 4 MONTHS. THE ON/OFF SWITCH THAT WAS USED TO DISENGAGE THE CRUISE CONTROL WILL NOT WORK, AND THE CONTACT HAD TO APPLY THE BRAKES HARD TO DISENGAGE THE CRUISE CONTROL. THE CONTACT HAS NOT BEEN TO A SERVICE DEALER TO HAVE THE VEHICLE INSPECTED, AND HAS NOT CONTACTED THE MANUFACTURER. THE CONTACT STATED THE LIGHTS ON THE STEERING WHEEL DID NOT ILLUMINATE. THE FUSE HAS BEEN REPLACED TO REMEDY THIS SITUATION, BUT IT DID NOT FIX THE LIGHTS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134647August 29, 2005
STRUCTURE
VEHICLE HYDROPLANES ON WET SURFACES RESULTING IN CRASH ON MAY 11, 2005. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10133809August 22, 2005
SEATS:FRONT ASSEMBLY:RECLINER
I FOUND A RECALL DATED AUG. 5, 2003 ON AUTOSITE.COM, BUT WAS INFORMED THAT MY VIN NUMBER WAS NOT IN THAT PARTICULAR RECALL BY BOHN FORD. I HAVE A 2001 FORD SPORTS TRAC. MY SEATS JUST FALL BACK WITHOUT WARNING, DOES AN ACCIDENT HAVE TO OCCUR FOR MY SEATS TO BE REPAIRED BY FORD? SHOULDN'T THIS BE THEIR RESPONSIBILITY? WHAT VEHICLES WERE RECALLED IN AUG. 5, 2003 IF NOT MY MAKE AND MODEL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133506August 19, 2005
ELECTRICAL SYSTEM
DT: ABOUT A MONTH AGO THE VEHICLE WAS PARKED WITH WINDOWS UP THE CONSUMER GOT IN AND PUT THE KEY IN THE IGNITION AND THE VEHICLE STARTED SMOKING FROM THE HAZARD WARNING LIGHT SWITCH, THE EMERGENCY LIGHTS. STOPPED SMOKING AFTER CONSUMER STARTED THE ENGINE, IN DURATION OF ABOUT 20 SECONDS. THIS HAPPENED ABOUT 3-4 TIMES PER WEEK SINCE AFTER A LONG TRIP. THIS MOST OFTEN OCCURRED WHEN WINDOWS WERE UP AND IT WAS VERY HOT OUTSIDE. CONSUMER HAS NOT EVEN INSPECTED THE UNDER HOOD OR ENGINE COMPARTMENT AFTER THIS OCCURRED. CONSUMER TOOK VEHICLE TO A DEALER YESTERDAY AND HAS NOT DONE A DIAGNOSTIC TEST. . CONSUMER DID NOT KNOW WHAT WAS DONE TO THE VEHICLE BUT WISHED TO FILE COMPLAINT. CONSUMER NOTED THERE WAS NO FIRE. FORD WANTED CONSUMER TO PAY FOR REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132075August 9, 2005
SEATS:FRONT ASSEMBLY:RECLINER
DT: CONSUMER OWNS A 2001 FORD EXPLORER SPORT. SHE FOUND RECALL 03V281000 FOR SAME YEAR, MAKE AND MODEL, 03V281000. BUT HER VEHICLE WAS NOT INCLUDED IN THE RECALL, ACCORDING TO MANUFACTURER. THE CONSUMER WOULD LIKE TO HAVE HER VEHICLE INCLUDED IN THE RECALL BECAUSE HER VEHICLE HAD THE SAME PROBLEM AS DESCRIBED IN THE RECALL. FRONT SEATS DID NOT LOCK IN THE UPRIGHT POSITION. IF SEAT BACKS WERE PRESSED ON THE SEAT THEY WILL GIVE AND FALL INTO THE RECLINED POSITION. SHE HAD NOT ANYONE LOOK AT SEATS TO SEE WHAT CAUSED THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131896August 8, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
DEFECTIVE INTAKE MANIFOLD ON 2001 FORD EXPLORER XLT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131590August 4, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT OWNED A 2001 FORD EXPLORER SPORT. TRANSMISSION MALFUNCTION CAUSING THE THIRD GEAR TO SLIP. THIS HAPPENED FOR A DAY. THE VEHICLE WAS TAKEN TO A TRANSMISSION PLACE, IT BLEW A CODE AND THEY SAID IT WAS AN INTERNAL TRANSMISSION PROBLEM. THE OVERDRIVE INDICATOR STARTED FLASHING. AS SOON AS THAT LIGHT STARTED TO FLASH THE TRANSMISSION STARTED ACTING UP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130778August 1, 2005
TIRES:SIDEWALL
DT: SPLITTING OF THE SIDEWALL ABOUT AN INCH UP FROM THE BEAD. TIRES HAVE NOT HAD A BLOW OUT. CALLER WAS LOOKING AT VEHICLE AND FOUND THAT ALL 4 TIRES HAD THIS PROBLEM. DEALER AND MANUFACTURER HAVE NOT BEEN CONTACTED YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130795August 1, 2005
AIR BAGS
IN AN ATTEMPT TO AVOID AN CHAIN REACTION ACCIDENT MY HUSBAND, ROBERT, VEERED OFF THE ROAD. OUR 2001 FORD EXPLORER HIT A TREE, FLIPPED OVER TRAPPING HIM IN THE VEHICLE AND THE AIRBAGS FAILED TO DEPLOY. THANK GOD, HE WAS NOT SERIOUSLY INJURED, BUT THE EMOTIONAL TRAUMA GOES WITHOUT SAYING. IT IS VERY UPSETTING TO PAY MONEY FOR SAFETY EQUIPMENT ONLY TO HAVE THAT EQUIPMENT FAIL WHEN YOU EXPECT IT TO WORK. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10128625July 13, 2005
SUSPENSION:FRONT:SHOCK ABSORBER, SUSPENSION:REAR:SHOCK ABSORBER
I HAVE A 2001 EXPLORER SPORT TRAC WITH 60K MILES ON IT. THE STOCK SHOCKS ARE SO BAD THAT BREAKING AND HIGHWAY TRAVEL IS DANGEROUS. THE LAST INCIDENT OCCURRED WHILE DRIVING I-35 SOUTH RIGHT OUTSIDE OF KANSAS CITY, MO. A CAR BROKE DOWN IN MY LINE AND I TAPPED (NOT STOMPED) THE BRAKES TO SLOW DOWN, THE TRUCK DID A NOSE DIVE AND THE BACK END KICKED OUT INTO THE OTHER LANE AND THE TIRES LOCKED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128384July 11, 2005
AIR BAGS
ON THE OCT 6TH 2003 I WAS DRIVING THE FORD SPORT-TRAC AND SUFFERED A SEIZURE. I THEN LOST CONTROL OF THE TRUCK AND CRASHED INTO A WALL OF A HOME IN THE AREA. THE TRUCK CAUGHT FIRE AND I WAS FORTUNATE ENOUGH TO HAVE 2 PEOPLE PULL ME FROM THE TRUCK BEFORE IT EXPLODED. THE AIRBAGS IN THE TRUCK DID NOT DEPLOY AND I BROKE MY BACK IN 2 PLACES. THE DOCTOR AT THE HOSPITAL TOLD ME THAT THE BREAKS IN MY BACK AND THE BRUISES ON MY FRONT SIDE ALLIGNED WITH THE STEERING WHEEL AND THAT WAS THE SOURCE OF MY INJURIES. NO SOURCE OF THE FIRE WAS FOUND AND THE TRUCK MELTED AT THE SCENE. I AM NOW INJURED FOR LIFE BECAUSE OF THIS INCIDENT. I CONTACTED FORD AT THE TIME AND THEY NEVER CONTACTED ME BACK AFTER THEY SAID THEY WOULD.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10125033June 12, 2005
ENGINE AND ENGINE COOLING
PURCHASED THE TRUCK FROM BACKUS FORD ON THE 15TH OF FEB AND NOTICED IT HAD A ROUGH IDLE AND WHEN TURING THE TRUCK RIGHT OR LEFT IN THE IDLE SPEED IT WOULD ALMOST STALL. IT HAS BEEN BACK TO THE DEALER FOUR TIMES TO SOLVE THIS PROBLEM BUT IT IS STILL THERE AND DOES THE SAME THING .IT ACTS LIKE IT IS MISSING. BACKUS HAS GONE THRU ALL SPECS ON IT AND CANNOT FIND THE PROBLEM. I THINK IT MIGHT BE A CHIP OR COMPUTER PROBLEM BUT THEY (THE DEALER) DOES NOT. HAS ANY ONE ELSE HAD THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122285May 27, 2005
ELECTRICAL SYSTEM
THE GENERIC ELECTRONIC MODULE (GEM) EXPERIENCED A CONDITION REFERRED TO AS "LOCK-UP" IN WHICH THE GEM CONTROLLED ELECTRONIC 4X4 SYSTEM COULD NOT BE TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122120May 25, 2005
SEATS:FRONT ASSEMBLY:RECLINER
DT: THE FRONT BOLT THAT HOLDS THE DRIVERS' SEAT SEVERED OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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