Ford Explorer Complaints (1995)

843 consumer complaints on file.

#878057January 11, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ABOUT 25 MPH AND STEPPING ON BRAKES PEDAL BRAKES LOCKED UP, AND VEHICLE MOVED SIDE TO SIDE. THEN, ROLLED OVER THREE TIMES. VEHICLE WAS TOWED TO DEALER, AND TOTALED WITH NO CAUSE OF ACCIDENT FOUND. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#877961January 10, 2001
AIR BAGS:FRONTAL
AIR BAG LIGHT REMAINED ON. DEALER NOTIFIED, AND MADE REPAIRS AT CONSUMER'S COST. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739071January 9, 2001
SEAT BELTS
SEAT BELTS DO NOT RETRACT FULLY WHEN DISENGAGED. CATCH IN DOORS AND CAUSES TEARS IN BELTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739022January 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD SUPPOSELY REPLACED OUR TRANSMISSION IN JAN. 1999 DUE TO A DEFECT THEY COULD NOT EXPLAIN, I PAID $550.00, THE DEALER SUPPOSELY PAID $550.00 AND FORD WAS WARRANTYING THE REMAINDER. THE CHECK ENGINE LIGHT CAME ON THE VEHICLE 18 DEC, 2000 . I TOLD THEM THAT THE VEHICLE WAS NOT SHIFTING OUT CORRECTLY. SO NOT TO DAMAGE THE VEHICLE I HAD IT TOWED TO OUR FORD SERVICE DEPARTMENT. FORD INSTALLED AN AIT SENSOR AT A COST OF $293.78. THE VEHICLE WAS READY TO PICK UP ON THE 19 DEC, 2000. DUE TO THE WEATHER WE DID NOT DRIVE THE VEHICLE FOR SEVERAL DAYS, THEN AFTER ABOUT 15 MILES THE O/D OFF INDICATOR STARTED FLASHING. I AGAIN CALLED FORD. I WAS TOLD THAT WE COULD DRIVE THE VEHICLE TO THE DEALERSHIP. I TALKED WITH FRED SIZEMORE, SERVICE MANAGER SEVERAL TIMES ABOUT THE STATUS OF THE VEHICLE. HE TOLD ME THAT FORD WAS BRINGING IN A SPECIAL COMPUTER TO SEE IF THEY COULD FIND THE PROBLEM. FINALLY ON DEC. 29 FRED TOLD ME THAT THE TRANSMISSION AGAIN WAS OUT AND THAT HE WAS TALKING WITH FORD ABOUT THE PROBLEM. ON TUESDAY, 2 JANUARY FRED CALLED TO TELL ME THAT FORD WOULD NOT STAND BEHIND THE NEW TRANSMISSION. THE PERSON THAT FRED SPOKE WITH SAID "THERE COMES A TIME WHEN THE CONSUMER HAS TO TAKE RESPONSIBILITY FOR THE VEHICLE". I SPOKE WITH LOVIA AT FORD COSTOMER ASSISTANCE THIS MORNING. SHE ADVISED ME THAT FORD HAD A 1 YEAR/12,000 MILE WARRANTY ON PARTS AND WE HAD EXCEEDED THAT. I TOLD HER THAT THIS WAS "SUPPOSELY" A NEW TRANSMISSION AND THAT IT SHOULD HAVE THE SAME WARRANTY AS A NEW TRANSMISSION. ALL SERVICE ON THIS VEHICLE HAS BEEN DONE AT THE DEALER AND WE HAD THE RECORDS TO SHOW THAT WE HAD PAID FOR THE SERVICING. WE CAN SHOW THE AMOUNT OF MONEY WE HAVE SPENT ON THIS VEHICLE IN MAINTENANCE. FORD KNEW WHEN THEY SUPPOSELY PUT IN THIS NEW TRANSMISSION THAT WE WOULD AGAIN HAVE PROBLEMS AND WILL NOT STAND BEHIND DEFECTIVE EQUIPMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738895January 6, 2001
SUSPENSION:FRONT
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558393January 4, 2001
TIRES
LEFT REAR TIRE BLEWOUT WHILE DRIVING CAUSING SUDDEN LOSS OF CONTROL AND RESULTING IN VEHICLE DAMAGE AND BODILY INJURY (FIRESTONE ATX 15"). NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#877435January 4, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING STEPPED ON GAS PEDAL AND PEDAL JUST CAME OFF. THEN, STOPPED VEHICLE. VEHICLE HAD TO BE TOWED, AND REPAIR EDAT A FORD DEALER. COULD NOT EXPLAIN WHAT WAS CAUSE OF THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558678January 3, 2001
TIRES:TREAD/BELT
TIRES SUFFERED FROM CURBING EFFECT AND CONSUMER REPLACED THEM, DEALER DEEMED CONSUMER INELIGIBLE FOR REIMBURSEMENT BECAUSE THE TIRES WERE PURCHASED PRIOR TO JAN. 1, 2000, CONSUMER STILL REQUESTING REIMBURSEMENT (FIRESTONE ATX II P235/75R15). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877300January 3, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LATCHES ON BOTH REAR DOORS ARE BROKEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785213January 1, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHER WILL NOT SPRAY FLUID ON THE WINDSHIELD UNLESS IT'S PUSHED HARD REPEATEDLY, ALSO THE WINDSHIELD WIPERS COME ON FOR NO APPARENT REASON. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738608January 1, 2001
SUSPENSION:FRONT:SPRINGS:TORSION BAR
THE SWAY BRACE HAS TWO BROKEN STUDS, WHICH ALLOWS THE BAR TO ROTATE FORWARD AND THEN THE TWO STUDS PROTRUDE FROM THE FRONT OF THE VEHICLE. THIS REQUIRES US TO MANUALLY ROTATE THE BAR BACK TO REST ON THE "ATTACHMENT" POINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876981December 26, 2000
SEAT BELTS
AFTER SEAT BELT BUCKLE IS LOCKED IN PLACE AND VEHICLE IS IN MOTION, SEAT BELT WHILE AUTOMATICALLY UNLOCK AND RETRACT WITHOUT ANY HELP FROM DRIVER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558508December 18, 2000
TIRES:TREAD/BELT
VEHICLE WAS INVOLVED IN AN ACCIDENT DUE TO FAULTY FIRESTONE TIRES (P255/R16), CONSUMER STATED THAT THE TIRES HAVE PROBLEMS WITH SKIDDING AND TREAD. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876349December 12, 2000
VEHICLE SPEED CONTROL:CABLES
BRACKET THAT HOLDS ACCELERATOR IN PLACE HAS SHEARED OFF. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737657December 11, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE IDLES ROUGH, STALLS. DEALER NOT ABLE TO DETERMINE THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737506December 8, 2000
TIRES
WE "DID NOT" FEEL "SAFE" WITH THESE TIRES ON OUR VEHICLE. WE TALKED TO REPRESENTATIVE FROM THE HOTLINE AND HE GAVES US THE OKAY TO GET NEW TIRES AND SEND IN THE FORMS. WELL WE WENT AND GOT THE NEW TIRES AND SENT IN THE PAPER WORK, AND WE GOT BACK A LETTER SAYING, "WE HAVE REVIEWED THE ENTIRE FILE AND UNFORTUNATELY, WE MUST RESPECTFULLY DENY YOUR REQUEST FOR A REFUND. WE ARE UNABLE TO PROCESS YOUR REFUND FOR ONE OR MORE REASONS: THE TYPE OF TIRE YOU REQUESTED REPLACEMENT/REIMBURSTMENT FOR WAS NOT PART OF THE VOLUNTARY SAFETY RECALL" WE HAVE ALSO WRITEN THEM A LETTER STATING THAT THEY WERE NOT SATISFING ALL THEIR CUSTOMERS. PLEASE HELP ME. *AK (DOT NUMBER: W2HLIPY308 TIRESIZE: P2357515)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557939December 7, 2000
TIRES:TREAD/BELT
THE CONSUMER IS HAVING DIFFICULTLY GETTING REIMBURSEMENT FOR FAULTY FIRESTONE TIRES BECAUSE SHE DOES NOT HAVE THE SERIAL NUMBERS OF THE TIRE BECAUSE THEY WERE DISPOSED OF BY THE TIRE DEALER, THE TIRES HAD EARLY SIGNS OF TREAD SEPARATION WHICH CAUSED NOISE WHILE DRIVING (FIRESTONE ATX). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737476December 7, 2000
TIRES
ALL 4 TIRES HAVE CRACKS ALL AROUND TOP EDGE OF TIRE AND IN TREAD. ALSO CRACKS ALL AROUND SIDEWALL OF TIRE WHERE RIM MOUNTS. TIRE DEALER INSPECTED TIRES AND SAID THEY ARE DANGEROUS AND TREAD IS READY TO SEPARATE. NEED TO TAKE THEM TO FIRESTONE DEALER FOR INSPECTION. TIRES WORE OUT TO SOON. SHOULD HAVE 10-15000 MILES LEFT BASED ON TREAD DEPTH. TOOK TO FIRESTONE DEALER AND THEY SAID TOO BAD. FOR $500 WE WILL GIVE YOU 4 NEW TIRES. THEY WILL ONLY HONOR TIRES THAT ARE ON RECALL LIST. HE ALSO SAID CRACKS NEED TO BE LOWER THAN THEY ARE ON SIDEWALL. PLEASE HELP! ALL THESE WILDERNESS TIRES ARE DANGEROUS. PLEASE PUT PRESSURE ON THIS MANUFACTURE SO THEY CAN HELP PEOPLE TO FEEL SAFER ON PRODUCTS THEY PURCHASE. THESE TIRES ARE UNSAFE! *AK (DOT NUMBER: E4026555 TIRESIZE: P255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737274December 4, 2000
UNKNOWN OR OTHER
ITEMS SUBJECT OF 12/01/00 RECALL HAVE ALSO FAILED ON MY VEHICLE (BOTH ORIGINAL PARTS). NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737220December 3, 2000
ELECTRICAL SYSTEM:IGNITION:MODULE
COMPUTER CONTROLLING ENGINE FAILS WHEN OUTSIDE TEMPERATURE IS WARM-NORMAL WHEN COOL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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